Pros: they did good on response time and for coming out to my apartment to see what they were coming into, which made me feel confident in their service. The window screens also looked much better when I came back.
The con: They lost out on 3 stars because they originally told me 11 and I had to contact them the night before to ensure that the time was still good. I was told that it might have been closer to noon, which I was fine with. The day of the cleaning for my move out inspection, I didn't hear from them until I contacted Dennis around 12:15 and after that, I was contacting the cleaners directly about every 30-60 minutes to find out if they were on the way. Eventually they showed up around 3pm.
They finished up around 5 or 6 and it was getting dark already. My apartment was poorly lit, so by that time it was hard to see much and it looked good in the moment.
The day of my move out inspection (2 days later), I got to my apartment about 30 minutes early and took another look around and was very disappointed and, so was my land lord when she showed up.
We saw that one of the screens was not put back up and was actually sitting in front of the window. The shower curtain rod wasn't put back up, it was actually just placed in the towel closet. I had to sit there and wipe down the blinds again due to a dirt build up. The lint trap in the dryer was not taken out. There was a decent amount of water streaks on the wood floor, I assume from their carpet cleaner. The bath tub looked like minimal effort was put into it. And there was one of the blinds that had broken off in the master bed room and also placed in the closet.
None of these things had been disclosed to me when the cleaners had finished. I will admit, I should've looked closer when they finished but even the little things like the lint trap or the screen could've been easily avoided or noted to me.
I expected a little better from a $400 service. read more
