1. J Thurst Cleaning Service

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J Thurst Cleaning Service

4.4 (28 reviews)
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Services - J Thurst Cleaning Service

Deep cleaning

Maid services

Move-in or move-out cleaning

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Recommended Reviews - J Thurst Cleaning Service

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Reviews With Photos

Nikita A.

Few days later I get this text message, not recall huh? I'm not trying to destroy your business just sharing my experience, regular heads up about cancelation would be ok by me, emergency happens, it's understandable. But texting your customers like this unacceptable.

James W.

I have never hired a cleaner before. I have been bed ridden for the past 3 months due to a leg injury and desperately needed some house cleaning. Jolene responded right away. Gave me a free estimate. Was right on time with the appointment. Her and her daughter did a fantastic job! They went above and beyond! I was so impressed! I will be calling them back for future service for sure and I would highly recommend them to anyone looking for house cleaning.

The text clearly states she found my booking

I booked with them to clean my house the day before staging and photos and video to sell my house. J thrust no call no showed me on the very time sensitive day we agreed on. She never answered my phone calls and text.

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Photo of MK H.
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4 years ago

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Jolene T.

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3 years ago

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4 years ago

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Jolene T.

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4 years ago

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Jolene T.

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28

4 years ago

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Jolene T.

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4 years ago

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Jolene T.

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4 years ago

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Jolene T.

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4 years ago

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Jolene T.

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3 years ago

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Jolene T.

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4 years ago

Helpful 2
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3 years ago

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4 years ago

Jolene and team did an excellent job on my move out cleaning. It was cleaner than when I moved in. Thank you Jolene.

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Jolene T.

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4 years ago

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3 years ago

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Jolene T.

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4 years ago

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Jolene T.

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3 years ago

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Jolene T.

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4 years ago

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Jolene T.

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4 years ago

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Jolene T.

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4 years ago

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4 years ago

Absolutely amazing and great price. Jolene was great with communication, worked around my schedule. Thank you so much Jolene.

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4 years ago

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Jolene T.

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4 years ago

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Jolene T.

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4 years ago

I have used this company several times. Great work. Two employees mother and daughter team. Excellent results.

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5 years ago

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Jolene T.

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3 years ago

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Jolene T.

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4 years ago

Very professional and great price.Great communication. Having monthly maintenance at a great price.Always support local

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Jolene T.

Thank you Kevin. :) see you soon.

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4 years ago

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Jolene T.

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4 years ago

Good value, good service and thorough cleaning job. The house was never cleaner. Highly recommend.

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Jolene T.

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Review Highlights - J Thurst Cleaning Service

“Jolene was so responsive and when last minute I asked for an earlier date they quickly responded and adjusted.”

Mentioned in 17 reviews

Read more highlights

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Maid in Oahu - Book now at maidinoahu.com

Maid in Oahu

(360 reviews)

I can't say enough great things about Maid in Oahu, I will book with them again and again. From…read morestart to finish they were personable, professional, and reasonably priced! We booked with them for a move out of our apartment and they made the apartment look even better than when we first got it! For 2 years there were stains in the tub and restrooms that we tried everything to scrub out and we couldn't get them out! But Maid in Oahu was able to get it out and clean the entire apartment from top to bottom in less than 3 hours. Book with them you won't regret it ‍

I scheduled a move-out cleaning in preparation for putting my apartment on the market. I had used…read morethis company previously through my husband and had a very different experience, which is why I felt comfortable booking them again. Before she began, I told her that I needed to be in a different appointment by 2:00 p.m. She told me she would call me approximately 30 minutes before she was finished so that I could return for the final inspection. I was proactive and arrived at 1:20 p.m. so I would have enough time to meet her, inspect the apartment. I reminded her that I needed to be somewhere and she reassured me she would be done. I asked if I could come back after my appointment to do the inspection because it would still have been within the 5 hours they set. When I arrived, however, her car was not there and she was no longer at the property. The timing and communication throughout the entire appointment were extremely confusing. I was then rushed through the final inspection, and I immediately noticed several areas that needed to be addressed. Because I was already running late for my next appointment, I unfortunately did not have enough time to thoroughly inspect the entire apartment. Later that afternoon, I returned to the apartment to double-check the cleaning more thoroughly. I found multiple areas that had been missed, as well as dirty/oily substances throughout some areas that appeared to be residue from the cleaning products or supplies that had been used. When I called to explain my concerns, I was disappointed by the attitude I received from the receptionist. Rather than taking the concerns seriously, I was essentially told that it was my fault because I had "okayed" the inspection. I found this response extremely unprofessional, particularly given the amount of miscommunication surrounding the scheduling, arrival time, completion of the job, and final inspection. Throughout this experience, there were multiple instances of poor communication and a lack of professionalism. I understand that mistakes can happen, but I believe how a company handles those mistakes is just as important as the quality of the service itself. I was told that the receptionist would contact the manager and owner. At that point, I expected that either the manager or owner would personally follow up to address the miscommunication and concerns with the cleaning. Unfortunately, I was never contacted by anyone in management and was not offered any support or resolution from the higher-ups. It is especially disappointing because I had used this company before and had a completely different experience. Based on this recent experience, I would no longer recommend this company. The combination of poor communication, rushed service, missed areas, and the unprofessional way my concerns were handled left a very negative impression.

J Thurst Cleaning Service - homecleaning - Updated October 2026

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