I needed a "dry out" after a catastrophic plumbing leak. Cody was there immediately with their…read moredehumidifiers. They have a great network so over the next days - Francisco was there to fix damaged drywall. Then David and Davidson came to replace flooring and bathroom utilities. That went above and beyond; painting walls, replacing drywall patches were needed. I found the cost well below other water damage restoration companies and it was a job well done.

10 STARS IF POSSIBLE!!!!!!!!…read more Amazing company. Our 1 bedroom condo unit was flooded and everything was completely restored quickly and they even helped with communication to our insurance company.

Nothing but SUPERB service and client support from MD Restoration. My husband and I felt completely…read morelost dealing with the ordeal we're currently going through, and we didn't even know where to start. Last week, I reached out to the company regarding a water leak issue and explained our situation. The customer service representative was very accommodating--she took my information and advised that a project manager would be in touch. I didn't have to wait long at all. PM Andy called me shortly after and scheduled an immediate inspection of our home. Although Andy could have scheduled us for a later date, he sensed the urgency of our situation and was kind enough to work around my availability. He came first thing in the morning shortly after our initial call. I was extremely impressed and grateful for the company's fast response. Andy kept an open line of communication, patiently answering all our questions and guiding us on next steps while we were completely clueless about the process. Today, I wasn't expecting another call from MD Restoration, but my husband had been in contact with Andy, who helped us get the dehumidifier scheduled. Around a little past 3 p.m., Yonell called me. I missed her first call, but she left a voicemail and followed up just minutes later. When I answered, Yonell was truly a breath of fresh air. After a long workday, her jolly and upbeat personality helped me de-stress immediately. Even though it was near the end of the day, she was still lively, positive, and a pleasure to speak with. She promptly scheduled herself and her team to come out right away with the necessary equipment for dehumidification of our Mikasa. Yonell arrived exactly as scheduled, and she and her partner completed their tasks efficiently. What made the experience truly memorable was her exceptional customer service--fun and lively, yet still professional. I genuinely enjoyed working with her and wouldn't mind working with her again. Overall, our experience with MD Restoration has been far beyond good -- it's been great. They've helped put both my husband and me at ease during a stressful water leak situation. Thank you so much!

We had a leak from our upstairs shower into the kitchen sink through a light fixture! we are…read morerenting and haven't been in the house a full 9 months. The bathroom was a new renovation done just before we moved in. A plumber came in and had to demo the entire base of the shower and cut a hole in the kitchen ceiling to repair the issues. He mentioned a bacterial smell. I called our landlord to request a mold inspection and MD was over the very next day. They have all the tools to assess the moisture leve and indicated that it was necessary to use two large dehumidifiers to dry out the mess. Lua is excellent! She explained the situation and plan of action and was extremely sympathetic toward our chaos. She told me that she would be checking back every couple of days and that I could expect to see her for sure. I find this to be really reassuring that I knew I would be able to expect a friendly, familiar face. She returned today and did all the necessary checks and determined that the dehumidifiers had done their job and we could get them out. I'm really pleased with their professionalism, timely response, efficiency with their work, and clear communication. I definitely recommend working with them and cross your fingers that Lua is the one on the job!

Mark and his crew are simply amazing! They were professional, detail-oriented, and extremely…read morethorough, but most of all, they had tailored and personalized their services to our family's needs at a very fair price. Mark was responsive, easy to communicate and work with, and was very respectful of our home and schedule. Mark and his team take pride in their work, and it shows in the results after their services. I highly recommend Mark and his crew to anyone looking for reliable, high quality professional cleaning services for all types of situations.

I am so happy to have found and worked with Mark. He was so kind and helpful to our situation after…read morea tenant left our apartment in a state of hoarded chaos. Thanks to Mark and his team, I could focus on the other things in my life that needed immediate attention while they handled the rather daunting task of clearing, cleaning, and sanitizing the apartment so I can move forward with the repairs needed to bring our old home's beauty back. Highly recommend working with them. Thank you Mark and team!

Amazing customer service, professional care and outstanding heart for the customer. Nestor and his…read moreteam did and excellent job taking care of our place. Highly recommend you give Nestor a call to address your concern. Honest, realizable service. I can't say enough about them! You will not be disappointed. Thanks again Nestor!

If you're reading this because you're undergoing water and /or mold damage, I feel for you. Having…read morenever experienced a disruption of this nature, I barely knew where to begin. Thankfully, there's Yelp where I'm grateful to have found Nestor Flores of AdvantaClean dba NDC Water Extraction LLC. Nestor was quick to respond to my inquiry and to schedule a free, no obligation field inspection followed by a prompt and extremely fair written estimate. Upon meeting with him, I was immediately put to ease by his integrity of character and strength of conviction to honesty. These are among some of the intangible qualities in another person that I greatly appreciate. As a previous employee of an extraction company, for over 16 years, Nestor worked his way up from the bottom to learn and to develop a broad range of understanding involving every aspect of this industry and beyond. With his wealth of hands-on experience and personal commitment to the highest of standards, in 2020, Nestor started his own business through the AdvantaClean franchise. It's only with the dedication and help of caring individuals like Nestor, we're able to breathe a sigh of relief today as we ready ourselves for reconstruction. Although I personally understand how difficult and unsettling this type of situation can be, when things return to normal for you, please take a moment to share a review? Nestor deserves a world of credit and gratitude for his wonderful heart for helping others. Thank you so much, Nestor and Christian.

Outstanding work and customer service. This is the third time I've used PuroClean, and I highly…read morerecommend them. I was dealing with water intrusion from another condo unit that caused significant water and mold damage to my bedroom wall. PuroClean was responsive, professional, and efficient--they quickly got everything dried out and handled the demolition seamlessly. Michelle, the owner, is exceptional. She goes above and beyond to support you through what is a very stressful situation. Kai and Kody were also fantastic. They demolished the wall with impressive precision and took great care to minimize dust. They created a proper containment area, cut clean, straight lines in the drywall, and protected my furniture and belongings from humidity damage. They even lined high-traffic areas to keep the carpet clean--attention to detail like that really stood out. I would absolutely trust this company again and can't say enough good things about them.

Very great customer service! They helped to clean our classroom carpets! Mahalo to Aleks and…read moreJayden! For the great work during this storm! Please support this company!

I've known Leilani when she was at complete custom flooring, and I heard she's at urgent Island…read morerestoration now. I contacted her as my rental unit needed new carpets. As expected, she gave me multiple options and great advice. She knew I was trying to balance between quality and budget for rental unit. Needless to say, I have beautiful new carpets in my rental unit and the tenants love it. Thank you, Leilani and urgent Island restoration!

They want to charge me $99 just to look at my job. So they come to my house, look at what I need…read moreand charge me for what they want to charge me

Rescue One Restoration is amazing! They do an excellent job and are very efficient. It is great…read moreworking with Paul and his team, they were very helpful and attentive not only to us but to my residents. I highly recommend them to anyone who is need of this kind of service. Shout out to Paul, Josh, Bob, Tanner, Landen & Chase! Great job guys and much mahalos!

They're very slow and have incompetent workers, and they try to hide mistakes. Would not recommend…read morefor larger repair issues. Estimates took over three months to calculate for a small apartment bathroom, which I suspect was nothing more than them dilly dallying as they immediately started when our manager sent them a strongly worded letter. There was a leak from the unit above, and the unit called this establishment. The unit's bathroom toilet pipe had been leaking and seeped into the walls and cabinets with mold starting to grow. Rescue One advised us not to remove the cabinets, so we left them on. Repair didn't start until THREE MONTHS LATER. They kept making excuses about how they were calculating stuff, etc... and we still had moldy cabinets on the walls, drenched in sewer water. Repairs finally began and they dropped the drywall they brought in, which broke. They tried to cover it up and told us that nothing was wrong when we asked. They left scratches on the walls, chips around the door frames, bathtub, and bathroom. They also installed the toilet bowl incorrectly, and the person surveying it looked annoyed when we mentioned it to them. They told us that the toilet roll holder was salvageable but the cabinets were not, so we bought a new cabinet but not a toilet roll holder. When everything was finished, we realized that they had silently replaced the old toilet roll holders with some cheap ones (which they later charged us for), which were placed so high up because the repairman was over six feet tall and didn't think to ask us (5 feet people) where we wanted it to be. When I sat on the toilet, the holder came up to my HEAD. The medicine cabinet was also placed too high (and crooked). We could hardly see our head in the mirror from how high they placed it and we had to ask that they redo it, which they looked extremely irritated and annoyed at. However, it was the repairman who came in and did everything without ever asking us about it, so whose fault was that, really?

Had an amazing experience for an emergency with our main line. Roto Rooter was able to send a…read moreplumber out within the hour. Sent link to app to track appointment and coupons. Mario was super helpful and quick. Repaired the issue in two hours. The price was fair and came with a 6 month warranty.

The great - excellent response from the call center!!!! Very eager to please. They quoted within an…read morehour someone would be here..............hour came and went .........no show, no update, this is where I got a bit frustrated......... Apparently there were only 2 technicians on my duty in the area at the time - and both were on cases despite me being next in line. Now I get it, things take longer....... still I was more upset at the fact that I had to keep calling to get updated, rather than being updated via text or something else. That was BAD on the call center to quote me an hour and someone would be out. Ended up waiting 3 hours!!!!! Technician was great. Extremely professional and fair even comped as much as he could for the wait and all, which I was grateful for. Process improvement needs to happen at call center to better inform customers of accurate times. That is my chief complaint. Technician was very kind, professional and considerate to all my concerns.

I've been a property manager on O'ahu for years and have partnered with many restoration companies,…read morebut Elite Restoration stands out above the rest. They've handled more than one restoration for my portfolio, and each time they've made the process easy and stress‑free. Working with Darla has been such a blessing -- she communicates quickly, follows up without being asked, and always takes the time to walk me through what's happening. They get the job done without delays or excuses, and her patience and professionalism make her my go‑to every time.

Very very courteous, friendly, and informative. Excellent follow up, and very detail oriented. Its…read morenice to know there are professionals who care about the needs of their customers instead of just seeing how much money they can get by making you think you need something you don't need. I would recommend this company to anyone. God bless you and have a wonderful day. Thank you Darla for your prompt courteous follow up.

Careless Work After Asbestos Removal -- Damaged My Renovated Home…read more I hired this company for asbestos removal. The ceiling removal and painting were done well, but everything else was handled with no care at all. My home was fully renovated before the project, and now I'm left with damages everywhere. The walls near the ceiling were scratched, and they tried to cover it up with paint that's a different shade of white, which made it even more noticeable. My door is chipped, and they stapled into my wood floors without removing the staples. The bathtub coating is peeling and chipped in multiple spots (see photos). It was in perfect condition before, so it's clear they didn't protect the area during the work. I've already spent 6 hours just touching up the walls, and I still haven't even started fixing the bathtub damage. For a company dealing with something as sensitive as asbestos, I expected professionalism and care -- instead, I'm left with frustration and extra work. I would only recommend this company if you don't care about anything else except the one thing you hired them for. Otherwise, be prepared to spend your own time fixing the mess they leave behind.

We used this certified contractor for abestos removal of the popcorn ceiling in our home built in…read more1969. Kapili Reyes performed the abestos testing and confirmed the presence. We did request estimates from other abatement contractors. Although Kapili did not have the lowest estimate, they were competitive and stayed in close contact with us throughout the entire process before we made our decision. What made them stand out was their genuine concern to help us. We negotiated a fair price that was a "win-win" for both sides. Kapili initially gave us a 4 to 5 day removal time. To our surprise, he and his crew completed the removal in 2 days. We received our clearance by an independent lab after the 2nd day. All in all, we were very pleased with the service provided by Kapili's company. Would highly recommend him to anyone looking to test and remove abestos from their home.