Did not even get to make an appointment. They are booked out for new patients for over a month…read moreeven for (what they call) retinal emergency exams. Instead they tell you to make sure you are seen today because it's an emergency and they provide you #s for other practices that are also booked out for a month? Crazy and certainly not empathetic!

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

I've had consistently poor experiences at this office despite giving it multiple chances. While the…read morefacility itself is clean, modest, and conveniently located, the front desk staff are extremely rude and unprofessional. They regularly interrupt me while I'm speaking on the phone, use an outright disrespectful tone, and place me on hold for 10 minutes or more almost every time I call. Insurance and billing communication is a mess. No one at the front desk seems to understand insurance coverage or pricing, and I was given incorrect cost estimates for both a 6-month and 1-year supply of contacts. It took roughly seven phone calls just to get accurate information, which is completely unacceptable. To make matters worse, my last two eye exams resulted in incorrect prescriptions. I continued to see blurry even while wearing the prescribed contacts, which meant unnecessary follow-up visits and wasted time. The doctors themselves are patient and pleasant, but the front desk staff and administrative disorganization overshadow any positive aspects of this practice. I truly hope administration seriously retrains their staff on professionalism, patience, and appropriate tone when speaking with patients, because as it stands, this experience is not one I would recommend.

Great experience as a new patient. Was treated well from check in to check out. The only reason I…read moredid not give it a 5 star was it took a while to get the appointment

I met with Dr. Shao/Hsaio for my annual eye exam. My family has seen him over the years and he…read morestays current and takes great care of our eyes for over 30 years. I'm so glad that he is a part of Dr. Tran's practice.

I've been going to Dr Tran for years and she is the best optometrist in Anne Arundel County! Her…read morelocation is so convenient with tons of parking. She and her staff are professional, welcoming, extremely knowledgeable and never condescending. She never makes me feel rushed and she never upsells. She explains everything in a way that's easy to understand and I know she always does what's best for me and my lifestyle. Highly recommend her!

Dr Chung is an awesome eye specialist. I took my Mom to Dr Chung for several years to get eye…read moreinjections for macular degeneration in both eyes. Dr Chung helped my mom to continue to see all the way up till her 95 birthday. Dr Chung is very personable and kind, a great doctor!

My husband and I have been seeing Dr. Chung for years. First, my diabetic eye issues (torn retina,…read moremacula degeneration, etc.). He has kept my eyes in good shape. Second, My husband, unexpectedly, tore his retina. I took him immediately to our regular eye doctor and he called Dr Chung, who was in the parking lot on his way home. Dr. Chung didn't hesitate to see my husband and performed emergency surgery. To make a long story short. My husband has regained his 20/20 vision. Dr. Chung said that doesn't happen very often. We, of course are very grateful to Dr. Chung. He is an excellent Dr. and not one to rush. He is very thorough. His staff is wonderful and very accommodating. We would recommend him to every body. Jim and Jane Curran

Dr Teles (5 stars) is professional and takes his time to make sure you have the right prescription…read more My problem is with the man who when you go in to have your glasses adjusted leaves you upfront never to be seen again. For this reason I will not under any circumstance come back. I am not sure what I did to warrant this treatment.

The doctor and staff were so welcoming and helpful. The eye exam was the most thorough exam I've…read moreever had. The doctor explained so much about what was going on with my eyes. I did wonder if all the procedures were neseccary or if they were done for an upcharge. Didn't give 5 stars because I wasn't sure what I was paying for while purchasing my glasses and I wish they had been more mindful of my budget and stirred in that direction.

For full reviews, see: Patapsco Eye MDs. Dr. Glasser is one of the opthalmologists in this group,…read moreand he is an excellent physician.

Being a type 1 diabetic I have to see an Ophthalmologist every year so I decided to just pick the…read moreclosest one. I must say that Dr. Miller is a great and patient man. I am deathly scared of eye doctors and do not like my eyes being messed with. It's a losing battle for anyone to get drops in my eyes or even do the required test for glaucoma and other required checks but he seems to do it every time. He works with me, takes his time and explains everything before he does it so I know what to expect. Every other eye doctor I've been to has never been able to do many of the test that involves holding my eyes open but he gets it done. This is my third visit to Dr. Miller and I will not be going anywhere else.

My husband (Mike) and I have been patients of Dr. Miller for more than 40 years! Dr. Miller and his…read morestaff are awesome! They have provided outstanding care and stellar services throughout the years; not only for us, but also for our three daughters as well! Amblyopia (Lazy Eye) is genetically on both sides of the family. Dr. Miller provided an early diagnosis and treatment plan for one of our daughters at a very early age enabling us to assist her in training the 'lazy eye' to remain centered and to focus properly so the eyes could work together and improve her depth perception. We will always be grateful for the high level of care and service he and the staff provide during every visit.

Late for appt. Told me to contact my politicians to complain about being late…read more Wrote a prescription but put the wrong patients name on it. Took a month to schedule an appointment for an infection. Prescription is usually for dogs - less common for humans. No confidence that the diagnosis was correct. Appeared not to read the technician's notes on why I was there. Told me I had blepharitis which I already knew but that's not the reason I went there. Will not go back.

I am commenting now only about the optical shop - my experiences with the medical side have been…read moreuniformly excellent. When I went to replace my progressive (distance) glasses with prism lenses (to correct double vision) and computer glasses without prism, they quoted a price of $6,200, including a charge of $4000 for the prism refraction with lenses made by Zeiss. The next day I discovered that COSCO Optical can provide similar frames and same lenses for only $330 (20 times cheaper) with lenses made by COSCO Optical Lab. I am not aware of any complaints by other customers about the quality of prism lenses made by COSCO. The prices at Medical Eye Center are way out of line.

I have been coming here for a few years. I had macular hole surgery a few years back that doctor…read morethat doctor Elman performed. I have been coming here ever since then for follow-up treatment. The staff is amazing and very friendly and courteous. The only thing is if your appointment is on Tuesday that's usually the day that Dr Elman follows up with patients that had surgery so you may not want to make your appointment on those days if you are just coming in for a regular checkup because there could be just a tad bit of a wait. Other than that I love coming here doctor Elman it's really excellent. If I had to have surgery again in my eye I would definitely trust Dr Ellen to do it.

I've been coming here to see dr. Elman for 10 years now and still am amazed how well run this…read morepractice is. Yes you do have to wait some times but I'm thankful that means if I had an urgent problem, they'd take care of me in a timely manner. . I feel like an individual there who truly matters and I couldn't recommend this place more!! The very best!!!

I just moved to the area and chose Anne Arundel Family Eye Care based on the previous reviews. As a…read moreseasoned glasses and contacts wearer, I had a wonderful experience at this practice! The website was easy to use to request an appointment, and I was contacted quickly by the office to schedule an appointment. Kelsey was such a sweetheart greeting me when I checked in and helping to do the initial tests when I arrived. Dr. Simoncini was so kind and informative, explaining everything every step of the appointment. He was very encouraging during the exam, and I learned a lot about my eyes that I had never had explained before (what is an Astigmatism, why are "floaters" called that and why do they exist?). Then Patty was wonderful in helping me pick out new glasses. I would definitely recommend this practice to anyone for their eyecare needs!

I love this whole office! Dr Simoncini is very good! Karen who fits you for glasses has a fabulous…read moreknack for picking the most beautiful glasses!! The whole staff is lovely! The office is clean. They are easy to schedule with and have a great selection of beautiful glasses! Best eye car in Maryland!!