My daughter has been a patient here since she was 2 years old, she is almost 10. Dr. Preslan is a…read moregreat doctor, he is the BEST at what he does. His staff is very attentive to each and every single one of their patients. Do not believe the negative reviews for this doctor. They are very clear with their policy upon scheduling an appointment and remind you of it when they call to remind you of your visit a few days prior.

If you don't have a super well behaved child Do NOT waste your time going to Dr. Preslan. He told…read moremy 3 year old "to act like a grown up" because he was moving around the chair. I wasted more than a year with him because last time he wouldn't "behave" so he kept postponing my appointments and doing absolutely nothing about my son's exotropia intermittent. it has been more than a year now and the only thing he says its to keep putting drops to the eye. Im done I don't recommend him.

I've had consistently poor experiences at this office despite giving it multiple chances. While the…read morefacility itself is clean, modest, and conveniently located, the front desk staff are extremely rude and unprofessional. They regularly interrupt me while I'm speaking on the phone, use an outright disrespectful tone, and place me on hold for 10 minutes or more almost every time I call. Insurance and billing communication is a mess. No one at the front desk seems to understand insurance coverage or pricing, and I was given incorrect cost estimates for both a 6-month and 1-year supply of contacts. It took roughly seven phone calls just to get accurate information, which is completely unacceptable. To make matters worse, my last two eye exams resulted in incorrect prescriptions. I continued to see blurry even while wearing the prescribed contacts, which meant unnecessary follow-up visits and wasted time. The doctors themselves are patient and pleasant, but the front desk staff and administrative disorganization overshadow any positive aspects of this practice. I truly hope administration seriously retrains their staff on professionalism, patience, and appropriate tone when speaking with patients, because as it stands, this experience is not one I would recommend.

Had lense replacement done, 1 eye great the other eye starburst, when looking at light. I finally…read moreconvinced the doctor that there was a problem, she schedule me for surgery and found that there were wrinkles in the lens, that she corrected. Must be an experience issue. They also charge $50 for a procedure that they do every time that they do not need. I would not recommend this doctor.

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

Dr. Rutzen removed an obnoxious eye tag for me today. I am very thankful for the professionalism…read moreand personableness! The procedure could not have gone better, and it is really great the way that he explains everything that he is doing. His assistant and office staff also were perfect professionals. Wonderful experience!

I arrived to my appt at 8am. Didn't see the doctor for at least an hour as he was running late. But…read morenobody told us that. The testing before I saw the dr was in a room which had way too much stuff/not working equipment and it was a bit overwhelming. His office/room was the same way. He walked in and was really disheveled and didn't even apologize for being over an hour late. His room also did not look clean. He showed me my eyes with a plastic model that was missing pieces. He also googled eye stuff. Anyway. I absolutely do not recommend him.

do not use this practice under any circumstances. complete unprofessional!!…read more we had an appointment for my daughter and i took off work to be there and after sitting in the waiting room for an hour and a half past our appointment they finally call us back. they do a few tests and put a numbing agent in my daughter's eye just for the doctor to come in and say he doesn't have time to see her because he has an appointment and due to them being short staffed they were running behind so he couldn't stay!!! after i took a day off work to get her there and sat in the waiting room an hour and a half after out scheduled time!! then the doctor says i can go to his other office 45 min away or reschedule. like i'm going to reschedule with these clowns!! do not use this highly unprofessional practice! there are plenty of other doctors around!! P.S. I will say the director called me immediately to apologize after seeing my review which was nice but I fully stand by my review.

Terrible communication…read more I had been seeing Dr. Spagnolo for years, and the practice never informed me that he left. My husband showed up for his appointment, and it was with a completely new doctor he'd never met. Now, it seems Dr. Betancourt is gone -- also ZERO communication to patients. It also appears the practice has been sold, as they are now going by the name "Horizon Eye Physicians." When a medical practice is sold, there should be a state law that patients are informed. I'm definitely in the market for a new ophthalmology practice. (No idea why my profile is showing as San Francisco, as I am in Maryland.)

I've been going to BWEye Center for about 2 years. I have always had a good experience. I currently…read moresee Dr. Aggarwal. She is patient and thorough. She takes time with me and explains everything. The office has been recently renovated and it looks great. It's bright and airy, much better than the dingy, old fashioned look it had before. I recommend BWEye Center.

I have been seeing Dr. Spind for many years. He is the best! High quality service, Staff is so…read morefriendly and helpful. He makes sure you are pleased with your selection, they go above and beyond to service you even if there booked. I wouldn't go to anyone else!

The staff was pleasant, not rushed and extremely knowledgeable. The selection of eyewear was…read moreincredible! I truly have never seen such a wide variety in any other office I have visited; and I have been to quite a few.

Although my appointment was never point into the system, and mistakes happen, I was seen by another…read moreDr without the wait. Very fast and thorough. They have a seamless flow.

I've been going to these folks for almost 40 years. This last time was an emergency visit due to a…read morenasty eye infection. They graciously fit me in and got me back on track with antibiotics and eye drops. The staff is very accommodating and customer focused and the doctors are very knowledgeable & pleasant.

Dr Teles (5 stars) is professional and takes his time to make sure you have the right prescription…read more My problem is with the man who when you go in to have your glasses adjusted leaves you upfront never to be seen again. For this reason I will not under any circumstance come back. I am not sure what I did to warrant this treatment.

The doctor and staff were so welcoming and helpful. The eye exam was the most thorough exam I've…read moreever had. The doctor explained so much about what was going on with my eyes. I did wonder if all the procedures were neseccary or if they were done for an upcharge. Didn't give 5 stars because I wasn't sure what I was paying for while purchasing my glasses and I wish they had been more mindful of my budget and stirred in that direction.

Love this location. The best eye care center I have been to by far. Easy to make an appt, you are…read moreseen on time, the staff and doctors are friendly. Exceptional service and really nice designer frames. I love the technology used for your eyes. The eye screening is top tier.

The owner, Mark, has curated an experience for people who appreciate great food, an amazing beer…read moreselection, and wonderful live music.