I have been coming here for a few years. I had macular hole surgery a few years back that doctor…read morethat doctor Elman performed. I have been coming here ever since then for follow-up treatment. The staff is amazing and very friendly and courteous. The only thing is if your appointment is on Tuesday that's usually the day that Dr Elman follows up with patients that had surgery so you may not want to make your appointment on those days if you are just coming in for a regular checkup because there could be just a tad bit of a wait. Other than that I love coming here doctor Elman it's really excellent. If I had to have surgery again in my eye I would definitely trust Dr Ellen to do it.

I've been coming here to see dr. Elman for 10 years now and still am amazed how well run this…read morepractice is. Yes you do have to wait some times but I'm thankful that means if I had an urgent problem, they'd take care of me in a timely manner. . I feel like an individual there who truly matters and I couldn't recommend this place more!! The very best!!!

I've had consistently poor experiences at this office despite giving it multiple chances. While the…read morefacility itself is clean, modest, and conveniently located, the front desk staff are extremely rude and unprofessional. They regularly interrupt me while I'm speaking on the phone, use an outright disrespectful tone, and place me on hold for 10 minutes or more almost every time I call. Insurance and billing communication is a mess. No one at the front desk seems to understand insurance coverage or pricing, and I was given incorrect cost estimates for both a 6-month and 1-year supply of contacts. It took roughly seven phone calls just to get accurate information, which is completely unacceptable. To make matters worse, my last two eye exams resulted in incorrect prescriptions. I continued to see blurry even while wearing the prescribed contacts, which meant unnecessary follow-up visits and wasted time. The doctors themselves are patient and pleasant, but the front desk staff and administrative disorganization overshadow any positive aspects of this practice. I truly hope administration seriously retrains their staff on professionalism, patience, and appropriate tone when speaking with patients, because as it stands, this experience is not one I would recommend.

Great experience as a new patient. Was treated well from check in to check out. The only reason I…read moredid not give it a 5 star was it took a while to get the appointment

Did not even get to make an appointment. They are booked out for new patients for over a month…read moreeven for (what they call) retinal emergency exams. Instead they tell you to make sure you are seen today because it's an emergency and they provide you #s for other practices that are also booked out for a month? Crazy and certainly not empathetic!

I came here for my eye care. I have to have cataract surgery. From the moment that I called, the…read morecustomer service has been top notch. when I arrived at the office the office staff from the front desk to the back were all so friendly and attentive. I needed to have quite a few test done before seeing the doctor as was a new patient. Everyone was very thorough and friendly .I had a lot of questions and they answered every one of them. I finally saw Dr.Rutzen he was so nice and friendly he took the time to explain all of my options and he also explained each one in detail and also the cost associated with each different option. I left the office feeling very comfortable with my decision to come here. I ended up having to go back in for an appointment with Dr. Franco she specializes with Glaucoma she was equally as nice and thorough. she explained everything and answered all of my many questions. I would definitely recommend Dr.Rutzen and team. feel very comfortable with my up coming eye surgery . I will come back and give an update after my surgery.

I arrived to my appt at 8am. Didn't see the doctor for at least an hour as he was running late. But…read morenobody told us that. The testing before I saw the dr was in a room which had way too much stuff/not working equipment and it was a bit overwhelming. His office/room was the same way. He walked in and was really disheveled and didn't even apologize for being over an hour late. His room also did not look clean. He showed me my eyes with a plastic model that was missing pieces. He also googled eye stuff. Anyway. I absolutely do not recommend him.

do not use this practice under any circumstances. complete unprofessional!!…read more we had an appointment for my daughter and i took off work to be there and after sitting in the waiting room for an hour and a half past our appointment they finally call us back. they do a few tests and put a numbing agent in my daughter's eye just for the doctor to come in and say he doesn't have time to see her because he has an appointment and due to them being short staffed they were running behind so he couldn't stay!!! after i took a day off work to get her there and sat in the waiting room an hour and a half after out scheduled time!! then the doctor says i can go to his other office 45 min away or reschedule. like i'm going to reschedule with these clowns!! do not use this highly unprofessional practice! there are plenty of other doctors around!! P.S. I will say the director called me immediately to apologize after seeing my review which was nice but I fully stand by my review.

When I was in the Glen Burnie office everyone I had interaction with was helpful and pleasant. I…read moresaw Dr Eaton for a issues I am having with my eyes, she seems knowledgeable and easy to talk with. I have been pleased with my in office experience. I needed to talk with Dr Eaton after I left my appt and called the office 4 times leave a message or talk with someone who is unable to answer my question so I also left messages with a actual person... Know one ever calls back and I did not get my questions answered.. I feel like when you leave you no longer exist!!!

Terrible communication…read more I had been seeing Dr. Spagnolo for years, and the practice never informed me that he left. My husband showed up for his appointment, and it was with a completely new doctor he'd never met. Now, it seems Dr. Betancourt is gone -- also ZERO communication to patients. It also appears the practice has been sold, as they are now going by the name "Horizon Eye Physicians." When a medical practice is sold, there should be a state law that patients are informed. I'm definitely in the market for a new ophthalmology practice. (No idea why my profile is showing as San Francisco, as I am in Maryland.)

My husband and I have been seeing Dr. Spind for years. He has consistently worked with each of us…read moreto provide us with the best vision possible. His office staff has always been responsive and helpful both with scheduling and eyeglass selections and fittings. When I called with sudden eye pain Dr. Spind see me in spite of being booked. He quickly diagnosed my problem and provided treatment. He again fit me in the following day to follow up on my progress. He is always thorough and listens to my concerns.

The staff was pleasant, not rushed and extremely knowledgeable. The selection of eyewear was…read moreincredible! I truly have never seen such a wide variety in any other office I have visited; and I have been to quite a few.

Although my appointment was never point into the system, and mistakes happen, I was seen by another…read moreDr without the wait. Very fast and thorough. They have a seamless flow.

I've been going to these folks for almost 40 years. This last time was an emergency visit due to a…read morenasty eye infection. They graciously fit me in and got me back on track with antibiotics and eye drops. The staff is very accommodating and customer focused and the doctors are very knowledgeable & pleasant.

Dr Teles (5 stars) is professional and takes his time to make sure you have the right prescription…read more My problem is with the man who when you go in to have your glasses adjusted leaves you upfront never to be seen again. For this reason I will not under any circumstance come back. I am not sure what I did to warrant this treatment.

The doctor and staff were so welcoming and helpful. The eye exam was the most thorough exam I've…read moreever had. The doctor explained so much about what was going on with my eyes. I did wonder if all the procedures were neseccary or if they were done for an upcharge. Didn't give 5 stars because I wasn't sure what I was paying for while purchasing my glasses and I wish they had been more mindful of my budget and stirred in that direction.

Excellent prompt service and the examination was very thorough., and responsive to my concerns…read moreregarding night vision & minor double vision. I have been very satisfied with my prescription and glasses. An easy place to highly recommend.

This business has gone downhill since it was sold to a large cooperation. We ordered new glasses a…read moremonth ago and they are still not ready. I keep getting the same excuse, the lab cannot give an updated ETA. They have lost a long time customer of over 25 years. Their executive office is in Texas, they never answer the phone or respond to e mails. I would not recommend them to anyone anymore.