This is my third time going to this practice. I Typically go for an annual visit. My previous visits were positive. I usually see Dr Brian Woolf but he did not have an appointment time available that I was looking for. I made an appointment with Dr Goldberg (I can't even find her on their website).
On the day of my appointment, I entered the practice at my scheduled time. They took my temp and seemed to follow all the Covid precautions. I was asked to verify my info and sign a paper. There were pens sitting in front of me and I took one. When I looked up to see where to return the dirty pens, I had taken the pen from the dirty pile but the sign was turned towards the desk. I was a little aggravated, was told it was ok to use a dirty pen and was then directed to hand sanitizer. While this was minor, I think it set the tone for the rest of the visit.
My experience with the machines and the tech were fantastic. She was pleasant, the machines were clean and the process was quick. I was then escorted to Dr Goldberg's office. She was sitting at her desk without her mask on. She turned around and was curious as to where her mask was. It was on the floor but fortunately I had mine on and was at least 6ft away. Needless to say, who knows how long she had been in without mask. We started my appointment. We discussed that I was having some eye dryness periodically (1-2 times a month). She immediately went into wanting to put in duct plugs. I was just looking for a good eye drop recommendation. She continues to push me on the duct plugs and said they last only a year and they are usually $200 out of pocket after insurance. I just wanted drops!!!! She did finally give me a sample and recommendations, but not before the hard sell
Then we did my eye exam. She asked if I needed glasses for distance. I had lasik and haven't worn glasses for distance since 06. I asked her if she thought I needed them and if my prescription had changed. Her response, well I guess you don't need them since your distance vision hasn't changed. Then we went onto my farsided vision. She asked if I needed to update my reader glasses. I politely stated, you tell me, you have my records in front of you, has my prescription changed. Her response, well no, it is the same. It appears I don't need glasses for distance nor close up. Then she asked if I needed blue blocker glasses. I again said, you have my records and I believe the glasses I got last year have blue blocker in them.
I was so aggravated that this Dr continually wanted to push a hard sell for surgery and glasses that I did not need. Dr Woolf would suggest sunglasses but nothing like this.
When I was sent to be checked out, I was informed there is now a $15 tech fee for use of the machines to measure eyes etc. These machines are standard in all eye practices. I am sure they are trying to help pay off the building with this new fee, but seriously. I was told the fee was a one time so "if" I had to come in for another visit within a year, I wouldn't have to pay. Seriously!!!
I am just disappointed by the hard sell from this Dr, her lack of reviewing my chart to really see what I needed versus trying to sell me on everything I did not need, and the nickel and dining.
Your building is beautiful, but I don't think I can return to this practice knowing my best interests are behind getting money out of me first. read more
