I had visited Kaiser Tiger on three ocasions before this past weekend. The service was never great, but was average enough not cause complaint. The food and drinks were always served relatively efficiently, albiet without much excitement. This past weekend a group of nine friends, including myself attempted to make a reservation for curling and dinner as a part of a birthday celebration. We were told reservations couldn't be made, but that we could probably be accommodated the day of. On Saturday after a day of winter tubing at Wilmont in Wisconsin we returned to the city in our limo to finish the day with some curling. We pulled up to Kaiser Tiger as our final stop with the limo and had to unload our remaining drinks, trash, and sledding gear before the limo took off. We were dressed in matching neon hats to celebrate our friend's birthday. Certainly, we had been drinking throughout the day, but not excessively as we had mostly been outside sledding. We are 30 something professionals who were just out to have a good time on the weekend. Before we even attempted to enter Kaiser Tiger, as we were still organizing our things, we were meet by two employees, one of whom was the manager, who rudely starting demanding that we couldn't bring the trash into the restaurant or the leftover booze. We had never intended to do this, and had an uber on the way to take one of our group back to his apartment to drop off our things. They asked if we had a reservation and continued to give us attitude and it seemed, to try to turn us away. We explained that we had called but were told that we couldn't make a reservation, but we had two other friends inside who were meeting us and had signed us up for curing lanes (which was the main purpose of our night there). We put our name in for a table and went to the bar to get drinks. At this point the hostess was sent over and she again rudely informed us that the tables near the bar were reserved (even though 60% of all the tables downstairs were empty), and that we were taking up too much room around them. One of our group asked the bar about the tables upstairs and we were told that they were first come first serve with only bar service. This was fine to us so we headed upstairs to sit and get out of the way. As we were settling in and heading to the upstairs bar to buy drinks the manager (a woman with pixie short hair and one of those that had met us outside and been so rude already) came up and whispered to the bartender who then informed us that we couldn't be served upstairs because the room was too full. This was an outright lie as we had no trouble finding room for our large group and there we plenty of other open tables. At this point, feeling completely targeted and unwelcome we decided to go elsewhere. Some of our friends had already purchased an expensive select beer and other drinks, so that money was spent, but Kaiser missed out on multiple curling lane rentals at 45$ a pop, in addition to 11 dinners and drinks being purchased all night just because they didn't like the look of our group and made a snap judgement of us without taking a polite minute to talk to us and realize that we weren't a group of fall down drunk college co-eds. As were leaving the same manager woman had the audacity chase us out the door and try to applogize to us for us not having a good experience and to try to give us coupons for another visit! At this point this gesture just seemed like a further slap in the face since she and her staff we the entire reason our experience was one of the worst I've ever experienced. We continued our night elsewhere, where we were welcomed as the high paying customer guests we could have been at Kaiser.
So long Kaiser Tiger none of us will be returning or spending another dime in your establishment, and to the pixie cut manager who was sooo rude, I hope that someone reads this and trains you to put on a smile and teaches you to reserve your judgement and poor attitude until you've accurately assessed a situation. Your job is to make sure the guests have a great time and want to return, not to run them out of the building. read more