I'd like to give them a 5 star review, but the front office staff are unfriendly, never smile and…read morejust rude. Not sure if they are the ones who anser the phone as well but they truly need some training and follow through is sporatic, and not at all helpful. It's pretty sad that the first contact you have are with these unfriendly faces. Some of the policies, I will assume that Dr Farr knows of, make no sense. Making an appointment is not fun - you get sent a text message and "request" an appointment. After several days, you still need to call the office, if you can get anyone to answer the phone to make the appointment. Send an email - no response. Communication is not very good. The care providers however are great, listen to concerns and spend more than a few minutes with you.

UPDATE: I never received a call from Dr. Farr are his…read moreoffice, the office cancelled me in their system because of my review. Now they are refusing to give me my test results, which they received as Dr on record. I don't know where the OLD staff went but this new model of business is challenging. I'm going to keep using pray and I will be going into their office today!

I came in today to see the PA, Scott Buis, because Dr DtD is out on maternity leave. I was really…read moreimpressed. This man is a listener! I'm sure he had other patients, but he made me feel like my concerns were his, and that he really wanted to know what I am feeling. He was patient & thorough, and he made me feel valued and respected. Not a big fan of going to doctors, but as I get older I suppose I need to get used to it. Hope there are a lot of docs like Scott Buis!

I selected "Maybe" because I was genuinely considering becoming a patient at this office after…read moreresearching Dr. Del Toro Diaz and hearing positive things about her PA. Unfortunately, my experience with the front office staff was very disappointing. I called to inquire about becoming a new patient, but I was immediately placed on hold, and my call was disconnected twice before I even had the opportunity to ask a question. When I finally spoke with someone and mentioned that my call had been disconnected twice, the woman responded in a very rude and snarky tone, stating that they were busy and that was why I had been placed on hold. I understand that medical offices get busy, but that is no excuse for poor customer service. I then explained that I was interested in scheduling an appointment with Dr. Del Toro Diaz, only to be told abruptly, "We aren't taking new patients." I responded, "Well, maybe that's a good thing for me," and ended the call. It's unfortunate because I was looking forward to possibly establishing care here. However, the front office is often a patient's first impression of a medical practice, and this experience left me feeling unwelcome and dismissed.

My family and I have been treated by this group for over 30 years. Everyone here is very…read moreprofessional. We especially appreciate Deanna Salyards and Dr. Kubo our two favorites. This is a medical office so let's be realistic. It is called practicing medicine. I get the impression from a few of these comments that some people have unrealistic expectations about people that practice medicine. Just realize that some illnesses are simple to diagnose and others are much more difficult. So if your medical professional doesn't hit the nail on the head on the first swing, go back and let them take another try. Each time they see you they are accumulating more information about your healthcare that will help them help you. Eat right, exercise and get plenty of rest. With any luck at all, you won't spend much time at a doctor's office.

I have been a customer here for a long time, over 10 years. My Dr is good, no complaints there…read more But it is too difficult to communicate by phone with this place. They do not answer the phone and the "system" puts you on hold for totally unreasonable amounts of time. I am writing this on a Tuesday and I have spent almost two hours on hold since last Friday. They can and should do better. Sorry, unprofessional service. No one has time to wait 45 minutes on hold. We are working, earning money to pay for health insurance and co-pays.

Let me begin by saying, WOW!! I have tried for the last year to find a Primary Care in town. And…read morewithout luck I decide to keep my dr in Pasadena. Yes Pasadena. I never thought I would actually find someone who I felt cared and were fully equipped with the superior customer survive. Well after my husband's visit to the ER for emergency heart surgery. I couldn't be happier with the care, time and knowledge dr Sarah has. I'd say they're top notch in my book!!

I have been going here for a while now. Dr. GILLI's staff is amazing!!!! Either text or email and…read moreit is taken care of promptly. Dr. Gilli will tell you like it is. No nonsense. So if you don't like hearing the truth about your care, find another doctor to patronize you.

Dr. Kothary has been my primary doctor for a few years and he is thorough in explaining my lab…read moreresults. The office staff is pleasant.

He cares. When he asks how are you... he isn't just being polite, but he cares. I have changed…read moreinsurance to stay with him. He is just the best!!

New doctor to me visit preventative care appointment. Office clean and welcoming.Staff very…read moreprofessional and friendly. Doctor Tran ,professional,friendly and straight to the point.He knew my plan and set me up 123 for what I needed. I would recommend him to anyone that needs a good doctor.

saw my wife but during the appointment he stated he had covid-19. when my wife went back he…read morerefused our insurance

It really takes a lot for me to feel comfortable with a doctor, while living in Delano I had only…read moretwo doctors. When moving to Bakersfield in 2008 I relied on my wife to locate a great family doctor. When we originally started coming to Mohawk Medical we were seen by a PA who is no longer with them. We transitioned over to Dr. Deltoro-Diaz and I was very appreciative of the type of care she provides. Since a teen I struggled with weight issues and even had weight loss surgery 2001, so when I had to move to a new doctor, all of the unpleasantness came into play. I always hated when a doctor would not listen to what I am going through but with Dr. Deltoro-Diaz, she listened and talk through it all. Besides my doctor, the staff is always extremely friendly and welcoming. It wasn't until recently that one of the staff just didn't seem motivated to answer some questions I had regarding my insurance and authorizations. When it comes to ones own health, you cannot tread lightly with it and when it comes to your wife and kids, you want the very best care possible. That is exactly what we have received under Dr. Deltoro-Diaz's care. If you are looking for a wonderful and caring family doctor who makes you feel like her number one patient each time you visit, look no further than Dr. Deltoro-Diaz with Mohawk Medical Group.

A wonderful team of highly skilled professionals. Dr. Jorge Del Toro is a Saint. He has helped 3…read moregenerations of our family thrive, since about 1980!

Dr. Elias is an amazing doctor!! He is very attentive, pays attention to your concerns and…read moreabsolutely takes care of all of your needs. He always goes above and beyond. His staff is pleasant and helpful, and the office is always clean. I enjoy my visits and definitely recommend Dr. Elias, if you are looking for an amazing family doctor that will take care of you and/or your family. On top of family medicine, he offers a variety of aesthetic services, and produces beautiful results!!

Dr Elias has been my doctor for the past 5 years. He is thorough and truly listens to what you are…read moresaying. Requests for paperwork or refills are handled very quickly. I highly recommend him.

Speaking from experience. You train your new hires horribly do better and the doctor sucks at his…read morepractice. Don't waste your time here he doesn't know what he's doing. This is not a real primary care doctor he only wants 2 complaints and doesn't care for anything else. Find another primary care don't waste your time here

Went to this doctor for a PCP first visit. The first visit was told I could only bring up two…read morethings by staff. Then when the doctor came in for the first visit he interrupted me after asking me what brought me in I started going over my medical ailments. He interrupted me within 11 seconds of my telling him my medical history and said we are not going to do that. He could only address two items in a single visit. Which ended up causing a potentially worse issue down the road because I had an ear infection that was put way down on the (two items) list. So I had to schedule an emergency appointment with them. (They were able to fit me in the next day) Which cost me another copay and more expensive medication that could have simply been taken care of at the first visit. Then I asked them to certify I have a spinal stimulator in my back and they said they would only do the form and not click on a link that is a PGE URL. I get him and his reluctance to click on a link from a client. However, there are ways to see if a link is malicious. I'm sure he has IT! Then by asking me to fill out the form print it then drive to him walk and drop off the form when I have a bad knee pain issue and I can't drive down to the office or walk in a very busy business park that has horrible parking. https://www.pge.com/medicalpractitioner seems nefarious to me.

This is one of the best doctor's offices I've been to in Bakersfield since leaving Kaiser…read morePermanente. The care I've received here is on par with what I experienced at Kaiser during my previous seven years. In just one year's time, I've come to believe that Dr. Kubo and his staff truly care for their patients. I plan to stay at this office as long as possible. My Journey: When I first arrived at the office, I was kindly greeted by staff and later greeted by the P.A (I will not name as he is no longer there as of December ) He asked me a plethora of questions to understand my needs before making any suggestions. After I answered, he explained that he would order some blood tests and do a couple of checks to ensure my numbers were where they should be. He instructed me to complete the lab work and scheduled a follow-up appointment in two weeks. At the follow-up visit, The P.A. asked how I wanted to approach certain situations. I told him I preferred to go as natural as possible, and he was able to help me manage a few issues without prescribing unnecessary medication. Over the following months, I used the prescribed medication as directed and returned for a six‑month follow‑up. When that time came, I completed another round of lab work and met with him again two weeks later. He informed me that my numbers had improved to healthy levels and encouraged me to continue the same regimen. It just tells me that to this particular PA It is more about the patient than it is about prescribing medicine. Based on my experience with him. It's my opinion. You will make a great doctor I hope the remaining care I receive at this office matches or excels it. They only get 4 not 5 because the P.A. is no longer thereI will keep you posted.

I recently changed primary providers and could not be happier. I was with my last dr for years and…read moreI think I only saw him once. It was always a PA or NP. At Dr Kubo's office this has not been the case. I've seen Dr's when requested and am Never in the waiting room for very long. They are extremely polite and understanding of peoples time and needs. Very thorough and caring staff through and through.