AVOID AVOID AVOID !!! This was easily one of the nastiest and most unprofessional experiences I've ever had with a loctician. After getting my locs done by Kai, I ended up dealing with LICE shortly after... When I brought it to her attention, instead of taking it seriously or showing any accountability, she tried to gaslight me and say I had "body lice" - which was ridiculous, insulting, and honestly just embarrassing for her. And this wasn't even the first issue. She constantly double-books. Almost every appointment, I'd show up on time and still have to sit around waiting an hour or more because she had someone else in the chair. 9 times out of 10, my appointment time meant absolutely nothing. Then after the lice situation, she completely ghosted me. Ignored my calls, ignored my texts, and disappeared like the problem would go away if she just didn't respond. The lack of cleanliness was bad enough. The lack of accountability made it even worse. Add the constant double-booking, long waits, and terrible communication, and it's just not worth it. Do not book with her. Do not trust her with your locs. Cleanliness, communication, respect for people's time, and professionalism are the bare minimum - and she failed at all of them. Reno may be limited when it comes to people who actually know braids and locs, but it is not limited enough to settle for this place. Avoid it at all costs. Update: The owner has now changed her public response to suggest my review is false. I stand by my review and my experience. Lice were found only minutes after my appointment with Kai, which is exactly why this situation was so concerning. Because the service involved direct contact with my hair and scalp, I do not believe this was something that should have been missed or brushed off. At minimum, it should have been taken seriously once I brought it to her attention. Her response mentions that I had requested another appointment, but that does not change what happened after this appointment or the concern I raised afterward. My issue is the lack of cleanliness, accountability, and communication after lice were found immediately following the service. I was a real client, I contacted her afterward, and my review is based on my direct experience. Future clients can read both my review and the owner's response and decide for themselves. read more

Attention Attention Attention!!!! I ususally mind my business because experience others differently. But when you are blatantly lying, I have a serious problem with that. My appointment and many others were cancelled because of your accusations. She contacted an exterminator and replaced even after she was told nothing was wrong. Kai is a serious germ-a-phob and she cares about her craft. I had a major event to attend yet my appointment had to be canceled to ensure she addressed this accusation. She's all about consistency, confirmation, accountabilty and honesty. She didn't have to cancel or be honest about the accusations in the first place. Lice cannot live on surfaces, it's most often transmitted from head to head contact. Even with the exterminator confirming no bugs, she still replaced equipment, spending $1000's of dollars because her reputation is everything to her. You still paid AND tipped. Then asked for another appointment. Who does that if they got bugs from the salon. Because she decided that you're a liability and asked you to take your business elsewhere is when you went to social media. 85% of black men in Reno date outside their race and I have a grand feeling that you're no exception. You got that shit from your girl at home then try to blame the black woman's salon. You should be ashamed. Ive been going to Kai for 6 years and never have I ever experienced anything like this. This isn't common in ethnic salons. You got that from your house and you know it. Lice cling to straight hair not kinky, curly or coiled hair. She went above and beyond even when she knew this was scientifically impossible. Shame on you. Leave this woman of God alone. And another thing, Kai is good at what she does so you may have to sit a little before your appointment. I would be concerned if my stylist wasn't busy. Give me the booked and busy girl over one that's not any day. read more

Professional, caring, and willing to go the extra mile to make your vision come alive are all three characteristics as it pertains to Kai Masterstylist. Kai has not only styleed myself but my teenage daughter and sons, too. She is a qualified professional as she is also a Nevada Board of Cosmetology board member. Additionally, she genuinely cares about her work and you as a client. I especially appreciate how clean her studio is, and I have to mention it always smells good, too. Lastly, she is willing to go the extra mile to make sure you truly like your hair and that it is healthy. She is willing to counsel you on observations and provide recommendations to keep it healthy or get it back to healthy. She has done our hair for birthday celebrations, school dances, work engagements, and regular maintenance appointments. Be sure to come check her out yourself. read more

I absolutely love my hair every single time I leave Kai's chair! She has been doing my hair for the last 4 years, and I have always walked away feeling beautiful, confident, and completely satisfied. From braids to weaves and styles like this, her work is always flawless, neat, and professional. Kai is not only talented, but she truly cares about healthy hair and making sure her clients feel their best. I constantly get compliments on my hair, and this style is another perfect example of her amazing work. I highly recommend Kai to anyone looking for a stylist who is consistent, creative, and truly gifted at what she does! read more

If your looking to get your hair or a family members hair done then this is the place for you. Kai Masterstylist specializes in a variety of different hair styles like weaves, braids, dreads, twist and designs just to name a few. The vibe is fantastic the atmosphere is nice and clean and she's located right off of McCarran and Sullivan Lane inside My Salon Studios. So if you looking to get right pick up the phone and call Kai and tell her I sent you. Trust me you will not be disappointed. read more

It is always a good time when I get in to Kai's salon. I have been getting my hair done by her for the better of 8 years and she does a phenomenal job every single time! Her salon is always nice and clean, her timing is amazing and she's extremely personable with everyone I've ever seen in her chair or I've brought to her chair. 20/10 I recommend, the next time you need you hair done, please contact this magician of a hair stylist. read more

Kai specializes in hair care and truly is a master stylist. I was traveling to Sacrament for over five years before I found Kai and I'm blessed every week I get to see her. My hair has never been healthy and I get compliments on it all the time. Thank you for your amazing talent !!! read more

relaxing environment I fall asleep almost every time she touches my dreads. cousin Kia always come through in a clutch to bring me back to life. Also gives inspirational words to take out the door which gives the strength to take on whatever is in your path read more

she has been always took care of me and my people the best in Reno area really nice and kinda and does everything to make sure you get with you want with your hair she is supe great at what she does and your not going find a best stylist read more

I had a great time, She was very pleasant and play. The way she massaged my scalp was excellent and relaxing. The experience was a great one I can't wait to my next appointment. I will recommend her to all my friends and family.​ read more

Kai has been doing my dreads for the last 5 years and she always gets me right. I would recommend her to anyone in a heartbeat! She is one of the hardest working and most professional individuals I have had the honor of meeting! read more

Kai is amazing! She takes the time to make everyone who sits in her chair feel and look amazing. My cut is always cut to perfection. She definitely is a Masterstylist. If you want to look amazing go see an amazing stylist! read more

Kai has been doing my hair for years and my hair is So healthy . And I am so happy with what she has done to my hair she got it grow and I highly recommend going to her she is a Masterstylist . read more

Kai Masterstylist has moved! SHE IS NOT CLOSED!! Professional. Knowledgeable. And not to mention SUPER sanitary! I felt safe and loved my hair. Thank you Kai for your dedication to our community! read more

Ive been a long time customer with Kai and she has never disappointed. Always did a good job with my locks keeping them healthy and easy too maintain on my own read more

I have been a weekly client of Kai's since May 2015. She has provided me with excellent hair care and great styles for the past 11 years. She is amazing!! read more

Kai literally rescued me from a hair disaster 4 years ago. I like to tell her to do whatever she wants and she never lets me down. Highly recommend!! read more

Kai masterstlylist is my go to hair dresser. She is reliable & has never let me down when she's done my hair. She's great!

I had a great experience when I was there. the shop was clean and I loved my hair afterwards i recommend going there.