I greatly appreciate Don as our property manager. He is quick to respond to any queries we may…read morehave, handles maintenance issues at our rental property without delay. He is extremely knowledgeable in his field, very personable and trustworthy. Bettina Kelly

We have rented with Classic Texas Properties for six years now, at two properties. Don is the…read moreabsolute best. He's honest, caring and upfront. Every time we have had any issues at all, Don has been on the spot and gotten things repaired or replaced. He is the best in the business. If you are looking for a place to rent, I highly recommend Classic Texas Properties. Signed, Ken and Jeanie

EXCELLENT. If you're looking for a highly competent, professional team, make SURE to contact…read moreStetson Property Management. They work VERY hard to find the perfect tenant, they keep you informed on everything, they have NO hidden fees, and working with them has been absolutely fantastic. If you're a renter, know that Stetson goes out of their way to make sure your property is spotless and to the highest standard. Texas is lucky to have Stetson!

Ryan has now claimed there was a noticeable pet odor "throughout the home." That is an interesting…read moreassertion, considering we had one hypoallergenic dog who was regularly groomed and bathed, was never permitted in any of the carpeted areas, and was completely removed from the home while it was being cleaned. The house was left spotless and, frankly, cleaner than it was when we moved in. Most notably, their response completely avoids the lack of customer service. We have rented from several other companies and have never experienced anything comparable. Their response has done little more than reinforce my original review. Still a nightmare of a company. Company provides poor communication until they want something from you. We left our rental spotless and they still took out over $400 for cleaning fees. Anytime we called to get info their answer was basically we have other customer so we will get to it when we get to it. There are a million other incidents but overall stay away!

I had to move to Arizona in 2011 and I enlisted Rock Properties to handle my home. It was the BEST…read moreDecision I could have made. Walter has been there for me in every situation, handling every issue that occurred in the most positive way! I feel like he is my family. He has repaired my home and kept it rented for years now and he is always available if I need him. Excellent Service!!!

I first started out as a renter. I thought it was quite odd that even with amazing credit and great…read morerenters history that we were required to pay two months of deposit +1st months rent upfront, but whatever we had the money. As we rented a home from them, there were many repairs that needed to be done including a faulty kitchen light but the repair was left because he didn't deem it necessary. So for the almost 2 years we lived on their property unfortunately my kitchen light worked only about half of the time. At one point in time, A Watermain broke in the middle of the night and when we contacted our landlord which was rock properties, we were disregarded, even though we had young children the landlord didn't bother checking up the next day on whether or not the issue got fixed or if the water was still leaking. I had to call him. Needless to say again another day passed and after arguing for over 24 hours that it was a sprinkling system that was broken, (we had no sprinklers) he sent a handyman to dig a hole, to investigate because we were not believed- The handyman told him that he could not fix it. So the very next day again this is on the third day of no water for my family and young children, he finally sent a professional who found the issue. Because they were going to charge a pretty penny to fix it he almost tried to make them go home and wait another day for the handyman to come back and fix it himself!!! Also, when we first moved in I told him and sent him pictures that the bathroom had a leak coming in through the roof. He disregarded me for months and months until about a year and a half in when he could no longer ignore the damage and then he paid me or was supposed to pay me anyway $50 to paint over it with mold killing paint. I definitely doubt that the owners of the home would approve of such a cheap repair on their investment home. Then, because he kept a promise not to raise the rent we decided to try and use him as a realtor. The very first home that I went to view he insisted that I should not waste his time with viewings if I didn't want to buy the house for sure. I was questioning how I would know that I wanted to buy the house without even seeing it! At any rate, once we decided to move we had the house empty for about half a month to make necessary repairs and what not. He decided to move in another tenant even before our lease was completely over not giving us enough time to finish all of the repairs necessary (literally, spot painting of one room, as we kept the house in mint condition)!!! He then kept all but $350 or so of our money after we had given him over $3000 to live in that home. Overall, we were charged for repairs that weren't ever made, because I have talked to the current residence. And he broke the law by moving another tenant in without our permission to break the lease first. I definitely would not recommend them for renting, or for buying. The owner of this company is awful unfortunately I am sorry to say. Be careful because he will take your money and leave you without options to recover it!

I have so many wonderful things to say about this company and some of the employees. First of all,…read moretake it from me, a real estate broker who knows the industry inside and out. I own an apartment and rental home locating company and it is super frustrating the way all of these property management companies operate EXCEPT GDAA!!!! They run business the way it is supposed to be run. I speak almost daily to Stephanie, Elizabeth and Lizette! These ladies are top-notch! They keep me fully informed on my clients so I am always kept in the loop and I know they will be taken care of properly. They never hesitate to take my calls and look up information for me so I can better help my clients. So, for that side of property management, it is my go to company to find rental homes for my clients. These other companies will take thousands of dollars in application fees, then cherry pick one and keep everyone's fees! Not GDAA! They only keep your fees if they process your application. If you are a back up and they don't get to you then they can transfer your application to another home or refund you! This is the way business should be run. They should be the role model for anyone in property management. There are companies out there that are profiting on application fees. BEWARE of who you rent through. I would not go anywhere except to GDAA if I were you. As for the landlords who are looking for a management company, these guys run a tight ship! Their qualifying criteria is available to be read on their website. They stick to their guns. You can also decide how you want to modify what is acceptable to you. You can sleep with ease knowing they screen for well qualified applicants. I also know how much effort they put into their listings, walking homes, taking good pictures, making sure make readys are done properly, and their marketing. You are getting a great value by allowing them to manage your homes. I can not thank David Raulston enough for introducing me to his employees. It has been so refreshing for me in my industry to work with such a great company and such fine people! My day simply doesn't feel right when I haven't spoken to Stephanie and Elizabeth! They make me so happy to do what I do because they make it fun! It is such a pleasure to work with these women! They are truly the best! So, I hope I gave y'all some good insight whether you are considering leasing one of their homes or whether you are looking for a property management company for yourself. GDAA hands down is the best I have come across in my 18 years of specializing in rentals! I don't have enough kind words to say! They are class acts! I just love them to death!

I leased a property managed by this company and would NEVER under any circumstances recommend them…read more They are also known as GDAA prop mgmt here in TX. Issues like central A/C being out for 3 weeks in the middle of summer, busted pipe with NO water for 3 days, charging for tree branch clean up when I was told previously it was covered as a weather event. I asked for 1-2 nights hotel when I was without A/C and water and they refused. They also gave out my number to vendors who were trying to reach them. This went on for 2 years. I just received another call today and I no longer reside at the property. Tenants beware!

I have been using Mars Hill Realty to manage my rental house in Round Rock, Texas for the last 7…read moreyears. They have done a great job responding to the tenants need and keeping my rental house in top shape. I love the fact that they are proactive in recommending repairs to various parts of the house before it becomes very expensive to fix. In addition to the superb service they provided me, they have a top notched team who treats me like family. Everyone is very professional, respectful, and caring. One of the team member whom I've had the pleasure of working with over the years is Valerie Tillery. Valerie is very knowledgeable in real estate and property management. Whenever I have a question regarding my investment property, Valerie always responded quickly with clear answers to my questions. I've always felt that Valerie takes her time to make sure that any concerns or issues I have about my property is well addressed. Under her management, my rental property was never vacant for more than a week or two between tenants. That's just the time it takes for the crew to get the house ready for the next tenant. We usually have a new tenant signed a rental agreement before the old tenant moved out. My investment house have been cash flowing nicely since my purchase. I enjoyed working with Mars Hill Realty so much that I'm in the process of closing on another property in Georgetown, Texas for them to manage. Aside from Texas, I was also looking at Florida for my second investment home. While the housing prices in Florida is comparable to Texas, the cost of investing in Florida is cheaper than Texas because they have lower property tax. So why didn't I invest in Florida? Because Mars Hill Realty does not do business there. There's no property management that I trust more than Mars Hill Realty. In fact, it was Valerie who introduced me to the neighborhood that I'm buying my second investment home in. My experience as a property investor has been really stress-free with Mars Hill Realty managing my property. If you want a property management company that takes care of your property as if it's their own, you should consider working with Mars Hill Realty. I promise that you won't regret it.

Mars Hill Realty Group is a fantastic company to work with. Specifically I worked with Bree on my…read morelease renewal and she was great and made the process so easy. She is professional, super helpful, quick to respond, and informative! Love working with her because she really wants to see her clients happy and is so sweet.

Sadly, I agree with the view of others leaving low reviews. Hate to leave a single star. Very…read moreunresponsive to plumbing issues threatening structural integrity. So uncooperative and untruthful that we have to file credit disputes. Too many details to list - Avoid them if you possibly can.

Jasmine was very helpful. No one else responded to my move in needs until I left a one star Google…read morereview, then the Manager called me and mocked me, laughing at me until I hung up. So if you want a response getting mocked instead of help, leave a one star review. Otherwise, you're not going to hear back from anyone. Lastly they have new, inventive ways to nickel and dime you to death. The most unprofessional people I have to deal with in my life by some distance. Thanks again for calling about my one star review and laughing at me... classy people

Salman was our property manager at a home we rented in The Village at Wells Branch…read more Over our 1.5-year lease, we dealt with multiple issues, including recurring AC breakdowns and pest infestations. While any home can have problems, what mattered most to us was timely communication and concern--especially during Texas heat waves. Unfortunately, Salman often ignored or delayed responses, and we had to follow up multiple times to get even temporary fixes. When we moved out, he deducted $280 for house cleaning, in addition to $314 for carpet cleaning. When we asked for specifics, he sent pictures showing just a couple strands of hair and minor dust--plus a toilet that had collected grime between our move-out and his walkthrough. The charges felt excessive and out of step with how we left the home. The AC issue remained unresolved through our entire lease, with only temporary patches ever done. I would not recommend renting this home or any property managed by Salman.

Salman Ashraf is a great guy who will take his time to help you get informed about your needs as…read morehome owner who is looking for a renter. I had a hoarder that ruined my house and hadn't no clue how to rent out my property properly once I finished all the fixings. He got me a renter within the month and took care of the contracts and details to prepare the house for the renter. he's a no sense guy who will always look out for you best interest. payments and up keeps to the house were always maintained and on time. I couldn't thank him enough for helping my maintain my invest since I'm all the way in San Francisco, CA. I would recommend him to anyone looking for a property manager or wiling to buy or sell your home.

We have been a partner with PSM since 2019. We have a large HOA with over 1450 Single Family Homes…read more I have been on HOA boards for 14 years, and I must say I have seen my share of poor Management companies in the past. We met with Ricky Zilem whose family started the company many years ago. They are no longer small but now they are the right size for any HOA. Every promise they made they kept. This is a rare thing in the management company industry. When we decided to make the move to PSM it can always be scary as transitions can be tuff. PS Management made the switch nearly painless, and we could not be happier as a board that the change was made. We have been blessed with a great management team (William and Susan) who knows and loves our community. They care for our community and work with the board to always make good choices. The whole team has been a pleasure to work with and if I had to come up with a negative well I just couldn't. Please remember when reading management company reviews the only people that take the time for the most part to write a review is the owners who receive violations. These are many times poor reviews because the manager is doing the job the board hired them to do. Ratings can be misleading for that reason. I can honestly say that the best decision I have ever made was being a part of the board that hired PS Management.

Ps property management recently took over falcon pointe community. Within the first month they…read moreover billed me. I removed auto pay until it caught up. Now they are charging a late fee for a partial payment now that it's caught up to the over billing. They are flat out refusing to refund or remove it. Falcon pointe needs to find a better property management company that this. They are treating the customer terribly within their first months here. Do not use PS property management if you care about the residents. Update. They called me and admitted they made a mistake but I have to wait until next week to get an answer about the refund of the late fee. I will update next week

All Across Austin Realty is an awesome management company. Dylan & Tonia McCoy are truly…read moreinterested in keeping tenants happy and the home safe and secure. If you are looking for a home I recommend them. Thank you AAA Realty. Bill & Lori

I'm writing on behalf of my mother, a senior citizen who rented from this property management…read morecompany. While the home served its purpose, the move-out process has been nothing short of unethical and manipulative. Despite the lease not requiring 60 days' notice to vacate, the company is attempting to withhold part of my mother's $8,880 deposit based on a claim that was neither communicated nor supported by the lease. They even sent her a lease renewal offer within 30 days of lease-end--completely contradicting their own supposed 60-day standard. To make matters worse, they have refused to conduct an in-person walkthrough, despite multiple requests. For a senior tenant with such a large deposit on the line, this lack of transparency is alarming and unprofessional. We are documenting everything and will be pursuing this matter through legal channels if necessary. We also intend to report this company to the Texas Real Estate Commission, Adult Protective Services, BBB, local housing authorities, and media outlets if these predatory tactics continue. This is a clear example of how not to treat tenants, especially vulnerable ones. Proceed with caution.

Ivan provided exceptional service from the beginning to my family and I. They were kind, effective…read moreand helped us reach out goal to lease a home that worked for us. We appreciate, Ivan and the team Much appreciated for the service. Michelle Felix

After living on the property for 3 years, I left it in excellent condition--I'm a maintenance…read moresupervisor, and I actually left the place in better shape than I found it--yet they essentially stole my security deposit.(1800 $) The maintenance service is abysmal, and dealing with the office is a total headache; no one ever communicates with the residents. In short, I wouldn't recommend this place to anyone.