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    K9katelynn

    3.1 (125 reviews)
    Closed • 7:30 am - 9:30 pm
    Updated over 3 months ago

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    Services - K9katelynn

    Private dog training

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    Robin B.

    DO NOT HIRE THIS GUY!!!!! I didn't find him on Yelp until after I hired him. And now I see why with some of the other reviews here. He was an asshole to me and my husband almost treating us like dogs needing to be trained. He spent most of the time that he was here telling us what kind of things we needed to buy and rapidly saying things we needed to do for training, without having time to write them down, with no option to record it, no training paperwork. And it wasn't clear what we were getting for our $500 that I feel we wasted on him. I have included the only paper we saw. The little scribble on the right is what we paid for according to him. This is the only place I can leave a review because he asked me to give a positive review of just the evaluation meeting through Thumbtack. He also has complaints at BBB. My husband had to ask him to leave today on the 2nd visit!!! He is a big guy and can be intimidating as well, just so you know.

    DO YOU RESEARCH ON THIS GUY!! make sure you read the complaints filed against him here at the BBB https://www.bbb.org/us/az/phoenix/profile/pet-training/k9katelynn-1126-1000012821 He is doing the same scam to me now. Ever wonder why all his reviews on thumbtack are on how he responds quickly, and on youtube how all his videos are dogs on treadmills and nothing else? and why there are multiple business profiles of him on Google all with different star rating? Well let me tell you... I got a dog while working from home and had 90 days before my job changed to possibly going back in the office, to work on separation anxiety issues and my dog being comfortable in the kennel. Tom with k9katelynn is a complete and udder scammer. He states initial visit is free of charge but than charges you $75 for his "car" maintenance. So technically first visit is not free. After talking to him about our training needs at the initial visit which were for separation anxiety, kennel training, and 3 commands we decided to move forward at $250 a visit for 6 visits, and I had a 90 day deadline to get the separation issue and kennel issue under control, Tom stated I will be good to go at the end of the 90 days. Now we signed a form stating we agreed to his services and after requesting a copy of this form multiple times, I never did receive a copy. Which should have been a red flag to me, but this is dog training so I didn't think to much of it. Now our first visit after we hired him Tom shows up and wasted the WHOLE hour reading off a list of EXTRA items we need to purchase, such as collar, leash, treats, toys, etc. This list should have been emailed to me and or handed to me after we hired him. Not waste $250 to tell me what I need to buy. At this visit I informed Tom we got a treadmill ( Tom is BIG BIG BIG on exercising your do on a treadmill, he seems to think this will solve a majority of my separation issue and kennel issue) and he told me to make sure prior to our next visit (2 weeks later) that my dog is comfortable sitting and laying on the treadmill. Visit #2 Tom shows up to do the treadmill training, now mind you, I already got my dog comfortable getting onto the treadmill and laying down or just standing there, Tom precedes to turn the treadmill on and choke drag my dog onto it while it is running, instead of having my dog step on the treadmill which he is already comfortable with and than turn it on, so this was upsetting to me. Mentioned to Tom at this visit that my dog is still not doing well with the kennel training and is actually getting worse, and Toms recommendation was exercise him on the treadmill daily and tire him out more and leave him in the kennel for longer periods. Visit #3 Tom shows up and we tell him my dog is not really enjoying the treadmill, he is really lagging and trying to get off alot, Tom responds to continue daily and increase the time and speed and he will fall in line, I mention again the kennel issue getting worse and again im told to exercise him and leave in longer. I explain to him I am walking him 2 miles around the neighborhood, than running errands with him, than treadmill for 2 miles and still now happy in the kennel, he still states to leave in longer and with the biting of the kennel my dog is doing to just put a piece of acrylic plastic around the kennel so he cant bite at it... EXCUSE me how is this correcting this behavior??? it is only masking the issue! Than he chooses to train us on how to walk my dog, when we never asked for training on this because we don't have an issue with walking on a leash, so this visit being $250 again and not anything I asked for help on, fast forward to visit #4 where he chooses again to ignore my issues with the kennel and separation anxiety, and still insists the treadmill and exercise and leaving him in the kennel longer will work, regardless of how much exercise and time in the kennel he spends, he just is never settling and Tom doesn't seem to care or know what to do in this instance. So, we move to working on the "place" command where he gets the bright idea to use a towel, as the placement on our wood floor, and states that anytime a paw is of the placement we have to start the place command all over again. Well every time you move or walk on the towel the towel moves and gets scrunched up, so when at one time the dog did have all 4 paws on the towel, anytime there is movement he gets a paw off, so this is all just confusing to the dog because he doesn't understand the moving towel under him. After these multiple visits of him ignoring my 2 MAIN issues and not addressing other matters to fix them I chose it was best to part ways, after requesting a refund from him for the 2 wasted visits and the 2 visits I haven't used he is refusing to give them to me because I won't discuss the matter over the phone and I want everything in writing. you can see proof below of this. I have filed a formal complaint with the BBB.

    Marley the Lhasa Apso and her big sis Maya the Pug Princesa.
    Lisa R.

    No call no show, it's 9:00 pm and still haven't seen trainer. He said he was dialing the wrong phone number, we lost a few days waiting on appt. Our dog Marley needed training for doggie door use, we will have to find someone else soon.

    Read my text and did not respond

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    9 years ago

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    Page 4 of 4

    Ask the Community - K9katelynn

    Review Highlights - K9katelynn

    “Thank you K9Katelynn for all of your help training my dog Summer.”

    Mentioned in 2 reviews

    Read more highlights

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