I loved Jacqui when we had puppy classes but as soon as we went to use the free 1-on-1 class that came with our puppy class, she never returned our texts or emails. She only responded to our requests for day school and boarding which we were paying her. She claims she is a behavioral specialist but when our puppy became reactive and started biting, she kicked him out of all classes, trainings, and boarding (3 weeks before a trip so we had to scramble to figure something out) and never set up that 1-on-1. It's been over 6 months without a response. When we sent him to day school, I went to pick him up and he was in a diaper! He was only 8 months old at the time and was learning to give a signal to go outside which he was doing great with at home, there was no reason to be in a diaper if they listened to his cues. She also requires you to buy a 30-foot leash for class to only use it for 10 minutes, a waste of $30. We ended up going to a trainer that was far away and our puppy is doing AMAZING now! Please do not use K9 to 5 if you have a reactive dog! read more