I walked into this place to get some help picking pavers one guy was on a computer and never even…read morelooked up to ask if u needed help another guy was helping a customer so I waited and walked around thinking foolishly there would be some sort of customer service once he was done, well that never came once that customer left he walked to the back didn't even acknowledge I was in there, mind you there was not ANY other customers in there. I was the only person in the store and no one asked if I needed help. So needless to say I'll take my business elsewhere

On 9/8/25 I visited the AZ Stone store located on Virginia St, in Mesa. I was in search of…read moretravertine & brick for my contractor to complete a small backyard project for us. Rosalie helped me find the exact pieces I needed, and I gave her the measurements (10sq feet of travertine, 2 pieces with bullnose, and 12 brick flats) per our contractor. I paid the $745 and I showed her a picture of the project. She told me I could bring back any unused items and there would be a "small restocking fee". I drove around to the back lot and a couple guys loaded up the back of my car. I mentioned to them that it seemed like a lot of tile for such a small project, and they reassured me, "it's better to have too much than not enough, and just bring back what isn't needed." A few days later our contractor completed the project and commented that we had a lot of travertine & brick left over. I told him I would return it to the stone store for a refund. Today, 9/15/25 I made the 30min drive to the store to return the materials. I was met by Esthela who informed me there was a restocking fee of 25%!! AND that since the box of brick flats were opened, they would be unable to be returned. I informed her of what I was told when I bought everything last week. Her response was "oh well, that's our policy" and asked me to drive around to the lot to return the items. There an employee met me to empty the back of my car and commented "wow, that's a lot for you to return". I told him I felt like I was scammed because I obviously didn't need that much for our little project and now I'm paying a huge restocking fee to return it. He encouraged me to return to the front office to make sure the refund went back on my credit card. I met Esthela again, to confirm my return. She punched in some numbers on her calculator and stated I was to receive $95 back on my card! (Returning 7 pieces of 24x24" travertine @$44 each, 1 bullnose 2" x 12" x 24") should've been much more than $95 back! I questioned that and she finally called over Rosalie, who just arrived for work. Together they figured out the math equation and credited my card for the appropriate amount, less 25% restocking fee. Still feeling like I was scammed I asked to talk to Rosalie. She remembered me from waiting on me last week. However, all of a sudden, she was blaming the contractor for giving me the wrong measurements (which wasn't true), she did the calculations based off of what info our contractor supplied me with. I reminded her of how I commented that the amount seemed to be too much- and she said "bring back what you don't use". Nothing was mentioned about the box of bricks- and she knew I only needed 12 brick flats. Her final comment to me, as she turned her back to walk away from me, was that it's not her "job to do calculations for customers". This IS a stone supplier- their specialty- certainly not in my wheelbox. If this isn't their job to make sure the customer is happy with the products, and provides the correct amounts of products, then whose job is it? I'm giving ONE star for the actual tiles- they're very pretty & match the area perfectly- but as far as customer service and satisfaction goes- negative 4 stars. I will not return to this store in the future, and I certainly hope buyer beware- you'll buy far more than you'll need, then get hit by a huge restocking fee! Scam alert.

Some good deals Have found some goodies once while…read more You need go often to see differences or products.

Eli at BMO Phoenix has put my faith back in Customer Service! I had an issue with finding some…read morespecialty parts that are difficult to obtain, and Eli walked me through the process. He followed up routinely to update me on the status of my order. He was professional, conscientious, and personable. Great job, Eli!

I purchased tile from Art of Tuscany after looking at other stores. They had tile made in Italy at…read morea good price. I was happy with purchase and communication. I will use them again when I buy bathroom tile.

I don't normally leave reviews but wanted to after seeing some bad ones on here just doesn't seem…read moreright based on my experience. I purchased around 1100 square feet of travertine pavers back in mid 2023 and they got me the best price on them you can get in the valley and yes I shopped around.. I decided to go see them again July 2 2025 to get 1200 square feet of tile for my house I'm building and Todd gave me a pretty good price on some 8 x 48 wood porcelain tiles that were exactly what I was looking for I ended up out the door with tax and everything only paying 2.78 a square foot which is cheaoer than any other box store so if your looking for tile or pavers it's definitely a place worth stopping in at because you never know they might have exactly what you need at a great price!

Sales, customer service, and a giant variety of selections! Angel was friendly, helpful, and…read moreknowledgeable.

Best place to get your tile and tiling accessories from. Huge selections and informative staffread more

Easy access, great staff that goes above and beyond to help you get what you want and need…read more Discount for Veterans also is a huge plus.

They work with you as much as they can for loading into personal vehicles or trailers and provide…read moreupdates delivery times in case you are managing a landscape crew.

This place is awesome! Friendly staff. They always have exactly what pressure washer parts I am…read morelooking for. I have no problem making the 20min drive

I've been doing business with these guys for years! They have a great shop full of power…read moreequipment, and it's the good stuff! No cheapy Home Depot power tools here. The best part is that their sales and service can't be beat and they have great prices! Looking to purchase some equipment? Come talk to these guys! -TREEWISE, LLC

Great facility with even better prices! Friendly and very knowledgeable staff. Julie was an…read moreamazing help. Her knowledge and recommendations showed that she listened to our thoughts, and helped us find exactly what we wanted without trying to sell us what we didn't want or need. Definitely a great place to find the stone your countertops are asking for!!

We're doing an outside kitchen and are looking for granite so we stopped in to see what this place…read morehad to offer. We were welcomed in by Julie who mentioned it was easier to schedule an appointment versus walking in so be sure to call ahead. Since we were however already there she was kind enough to show us around and answer any questions that we had. The show room is simple beautiful and they have a lot of different stone options. I can recommend them they have prices that will fit every type of budget.

Wonderful people, Thankfully I was burned by a place on Meridian and had to go elsewhere. These…read morefolk fit the bill. Anne was very professional and took my order without asking for a down payment The price was better than the other guys and they actually delivered when they said they would. Chris the delivery driver was very polite and able to offload where I needed it. He was in and out in 15. I will only recommend and use AZ Rock from now on.

I ordered size 3/4 of river rock however it was actually mixed with sizes 3/4, 1/2, and 3/8 and…read moreLARGER. I was completely deceived as what I ordered on the website was not what was delivered. If it was a mix of sizes, that should have been clearly stated on the website and it should've been advised of prior to confirming the order via email. I saw an additional email was sent AFTER we confirmed the quantity in the order advising of the mix of sizes. Very sneaky. Be wary of the deception.