I have bought power products from APD for the last 15 years and have alway had good luck. But finally after all these years got introduced to Bill the maintenance
manager and here is the story. Brought my 2 year old Honda EU2200i generator which was still new in the original box for 2 recalls. Put an hour meter on it and
added gas and oil for the first time and ran it for half an hour (.5) it ran perfect the full 30 minutes! I then took it to APD for the recall's after they had it for 10 day's, I
got a call from Bill and he said that my brand new generator with (.5) of total run time needed the valves adjusted, fuel system flushed a new fuel filter and the
carburetor rebuilt and said it needed the oil change and said they could do all of this for the work for only $275.00 at that point I discussed all of the above details
with Bill he said that there's no way that his tech would have suggested all of the above work if it wasn't needed. I again told him the details above about it having oil
and gas for the first time and it ran perfect for 30 minutes just to do the recalls only, he got very upset and asked if I was calling him a liar and I reiterated there is no
way it could need all of this work done with gas and oil being put in the generator for the first time the day before. Now the most upsetting part of the story after
them having my generator another 3 weeks, so 4 weeks total. Got a call from Bill and said to come and pick up my generator that the recall's had been completed,
you could tell he was still upset that he didn't up sale me to the tune of $275.00 and now the grand finale I brought the generator home it took 10 pulls to get it
started and now it won't idle without the choke on and dies if you put it in eco mode and to add insult to injury when I called Bill back and told him that it won't even
idle now, his response was see I told you that it needed the carburetor rebuilt and the valves adjusted and the fuel system cleaned out. This could be the poorest
Customer Service I have ever received from a company after spending tens of thousands of dollars with this company over the last 15 years they're willing to lose
my business over a $275 up-charge and now they have sabotaged my $1200 Honda EU 2200i generator and he said they would not work on it since they hadn't
done any service on it !!! read more