I really enjoyed my stay at this property. I was there for a business conference that was being hosted onsite. The room: I really enjoyed my room, which had a beautiful view of the city. It was comfortable, chic, clean and had great amenities. I especially appreciated the bottles of water. The room has really nice Austin touches that make it feel unique and special. Things like a robe and fancy makeup mirror provided a sense of luxury. The property: The hotel is enormous and has everything you could want onsite or very close by. There is a cute pool deck and spa, but unfortunately I didn't get to try them this stay. The restaurants are good, but not great. I ate at three of them and they were nothing special. However, the catered food during conference events was exceptional in presentation and taste. The varieties were very impressive. Service: Overall, service was good. Housekeeping was great, front desk was fine, severs in main bar were MIA and very slow, servers in catered functions were generally attentive and helpful. I would definitely stay here again, especially for a conference. It's on the pricy side, but seemed worth it. The only thing that didn't seem ok was the exorbitant valet and self park charges. I think I paid $34 per night for self parking! read more

JW Marriott Austin - Beautiful view from the 26th floor - Hotels Near Me - Austin, Texas

Horrible customer service over the phone. Im trying to call the hotel and spent 35 minutes talking to robots and remote personnel who couldnt or wouldnt help me. Ive come to really dislike Marriot. read more

I was here for for 5 nights on business. Hotels continue to disappoint in the post COVID times and JW Marriot in Austin is no exception. Staffing is clearly the problem. Let's start with the inexperienced/incompetent front desk staff that could not find my reservation until I produced my own documentation. Then they could not find my loyalty account so I just let that undone since it was late. The room was ok but I spent the first 15 minutes picking up and disposing of the previous guest's long black hair. Pretty bad housekeeping. There was something going on with the hot water. The temperature would fluctuate a good 20 degrees. The lobby coffee shop was very slow and closed at 2 pm. All in all a less than great experience. read more

JW Marriott is a gorgeous hotel. The staff was friendly. I was greated by flavored citrus water. The front desk lady informed to me that this particular hotel is only three years old and that the JW Marriott is the luxury Marriott brand of their hotels. My room was neat and cleaned. I definitely had no complaints. The bathroom was awesome and modern. I really felt like a queen lol! The JW Marriott has a spa/ retreat area and I enjoyed going to the pool and fitness gym. It also offers wonderful restaurants to dine in. Overall great experience and would come back if I was in the area! read more

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Had the most lovely stay at the JW Marriott Austin last week! The room was very tidy & I felt very welcomed by the staff. Jess at the front desk provided outstanding customer service, she needs to be promoted! Jess's help with our room needs & local recommendations is what made our stay so memorable! 10/10 read more

Stayed here for a conference. Every thing was great. From being warmly greeted in a beautiful and fantastic smelling lobby to the care of my room. When I got to my room, I couldn't tune my tv. I called to report the issue. A service person came quickly, but the best part was when a Marriott employee came by with four of the best tasting chocolate chip cookies. I wanted to find something else wrong just so I could get more cookies. Lol. Conveniently located near some great restaurants. If you stay here you must try Coopers BBQ. OMG! My conference was expertly executed by JW Marriott. I would definitely stay here again. read more

JW Marriott Austin - Beautiful lobby - Hotels Near Me - Austin, Texas

What a great experience. Stayed here for 4 nights while out on a guys trip. Hotel is in a great centralized location downtown. It's got a few bars that are open pretty late, a beautiful lobby, Starbucks on the 2nd floor (closes really early, hours are kinda goofy) and a 24hr gym with nice and clean equipment. The pool is kinda small - I wasn't expecting a Las Vegas resort pool but it's kinda weak and only about 3ft deep. The pool bar is pretty steep at about $7 for a can of beer. There are also cabanas that you can rent but they're also pretty steep $ wise. The wait staff is super nice though. Everyone says it's a rooftop pool but it's really on the 5th floor. Still some nice city views though. Parking - when I last checked it was valet only at about $40/day. Fortunately we decided not to rent a car. It's super easy to call an Uber/Lyft around here or even just jump on one of the lime/bird scooters if you're only going a couple blocks. Rooms - newer fixtures and furniture (I guess this hotel is only a couple years old at the most anyway). The standard rooms are kind of on the smaller side, with no real sitting area. I went in and out of a few rooms and the view is different from all of them. There is one side that has a sucky view but it's no fault of the hotel. The lobby bar was always pretty happenin' and the Corner Bar was a little more quiet (inside anyway). The outdoor area of the Corner Bar was always super packed! I definitely looked like the place to be. Great people watching spot. One of the guys had a plumbing issue but the front desk people had it addressed in a timely matter and even gave them a drink voucher for the troubles. What a nice gesture. Bottled water in the room is complementary, just call if you need more or if you need ice. The shower head was very low flow and annoying - I understand they're trying to save water but I swear it took me twice as long to get cleaned. WiFi was excellent throughout the property. They also have infused water in the lobby in the afternoons which was nice. For those that smoke, there is a designated smoking area just outside of the lobby. But otherwise it looks like the pool area is smoke free. All in all a great experience with very welcoming and accommodating staff. A little pricey, but I'd definitely rate it at as an excellent 4 star hotel. Our 4 night stay in Sept was about $1300 per room. read more

Stayed here for a business conference and it was absolutely lovely. The bed was extremely comfortable and the bedding was very nice. I had a room with a tub which was wonderful. Lots of space in the room and bathroom. Beautiful views from the windows. My only negative comment would be room service delivery in the morning was a bit of a nightmare. I had ordered my meal the night prior with a specific time for it to be delivered and it never showed up. At all. Fortunately they were able to get it right the next day. I would highly recommend this hotel to anyone staying in town. read more

The hotel itself and the rooms are very nice. This rating is focused on service -- Our second stay here and it has been the most disappointing experience out of all the hotels we've stayed at. Our first time here was absolutely 5 stars, but what made it extremely disappointing was staff and their customer service. The moment we checked in we did not feel welcomed and being platinum elite members, we were not offered free upgrades or anything like other Bonvoy hotels do. From not programming our key cards right to work with parking on multiple days having to keep coning to the front desk to get it fixed to multtiple unknown charges ($300+) to our room really left us with a sour taste. I wanted to say too that having our rooms made such late in the day really added to the inconvenience since having been out the whole morning and afternoon, you just want to relax with a freshly made bed and room, but nope. When I called about having our room made, the person on the phone was behaving as though I kicked his dog. I don't know if it's new staff, but service is not up to par for a JW. If this is how it is now, this hotel makes lower tiered Bonvoy hotels feel like a ritz. The service and treatment we got here was as if we stayed at a holiday inn. After this, I'd consider looking at the other Marriott's around here. read more

The hotel is nice enough, but customer service is lacking and there are security concerns - would not stay here again. We arranged for 1pm check-out on the day of departure. We arrived back at our room after a morning of sightseeing at 12:30pm to find that the room had been completely stripped and our items in the room discarded. I know that our late check-out was confirmed as my key still worked for the room. When a late checkout is arranged, it should be communicated to the entire team. We arrived back at the hotel at 12:30pm hoping to relax in the room and let the kids use the bathroom. Instead, we spent the next 30 minutes trying to figure out what had happened. It was also an invasion of our privacy, which is not acceptable. We were furthermore left without the food items that we had planned to gift to our friends and had to stop by another specialty store to purchase a replacement. Most of all, the experience was extremely stressful to us and took hours to resolve. This is not the experience that I would expect at a luxury brand from Marriott. The front desk manager offered us $50 and 5,000 points as compensation, which is laughable. That's what I would have expected for a security breach and hassle at the lowest tier hotel, not Marriott's luxury brand. I'm "only" a silver tier member, but Marriott won't be getting any more of my business. Two stars are for the heated pool and the location. read more

We stayed at the JW Marriott for a work conference and had the best time. The staff were very accommodating and kind. Jarred checked us in and helped us get rooms close together and made sure all of our needs were met. He made sure we had plenty of water.....which was truly a blessing given it was well above 100 degrees every day we were here.....and he got us a fridge in our rooms. Speaking of which - the AC is jamming in this hotel.....we were cool and collected during the week long conference. My room had a view of the construction and I found it interesting to watch. The work mostly occurred during the day and I was not interrupted by it. I could also see the River and airport. I really loved the walk-in shower in the room and the fluffy towels. The housekeeping staff were also great and my room was very clean....(high praise as I am a bit of a germaphobe). The hotel is in a great location - you can walk to almost everything. The conference spaces were very nice and spacious. It did get a little cool in some of the rooms, but it could have just felt that way since it was so hot outside. Would definitely stay here again. read more

Very clean hotel and awesome, awesome staff! The front desk guy that helped us was very friendly! I would definitely recommend JW to anyone coming to Austin. read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

Worst experience ever! Imagine this...you board your plane to Austin and are scheduled to land right when check-in begins. As you sit down on the plan you do the final scroll through your email and see an email saying that "the hotel canceled your reservation because we're overbooked." UGH! I still go to the hotel because I think this must be some cruel joke. The front desk staff is rude... just nasty... about the entire situation. They inform me that they oversold the rooms and that all Marriott hotels in the city are sold out because it's SXSW. The only thing they can offer me is a drink. I was disgusted by how they handled the entire situation and would strongly recommend avoiding this hotel, especially during high travel times. read more

Marriott on Willie Nelson Boulevard! This downtown Austin location is one of the largest hotels in the area, with over a thousand rooms! This place is huge. The JW has a rooftop pool, which is a long, skinny pool with the shape of Texas proudly painted on the floor. It's really up on the fifth floor. They gave us armbands to use the pool, but nobody checked. The most infuriating thing was the ice machines. There weren't any. It wasn't until much later that I found a card that said that they were willing to bring up ice to the room. I searched and searched for an ice machine upon arrival, and never found one. I looked on my floor, the lobby, the fifth floor, back to the first floor, back to the fifth floor. The poolside bar ended up helping me out with a few scoops of ice. The room was sort of rock themed, not like Live Music Capitol of the World "rock," but like stones. Not like the Rolling Stones, but minerals. Not like vitamins and minerals, but like gems. The lights in the bathroom were covered with interesting stones and the curtains seemed to have a stone-like pattern imprinted on them. It was interesting decor. The paintings and artwork in the room were all "artfully" hung 90 degrees off from where one would expect them to be, so if you wanted to look what is clearly a landscape artwork, hung in portrait position, you have to tilt your head sideways. The shower was fantastic- it was like being blasted by a shower meant for livestock with hot water and high water pressure. The TV seemed to get very spotty reception and we couldn't keep it tuned in without losing signal repeatedly throughout the broadcast on each channel we watched. They offer valet parking here. Ouch. My main complaint - We got charged exorbitant rates for a coffee. Is the coffee in the room that you have to make on your own not complimentary anymore?! Stay away from the coffee makers! It's a trap! read more

Checked in December 23, 2023 for my 17th wedding anniversary and check out the next morning. A few hours later I realized I forgot my skincare products in the bathroom, total value just over $600. I called to ask if it was turned i but unfortunately it was thrown out or taken. Sad to know that items accidentally left behind are not safe at the hotel. Very disappointing. How can such a large chain hotel not have better practices for items left behind? read more

Spent a week here at the end of August and overall was a great stay. First and foremost the front desk service was exceptional, welcoming + overall amazing first impression. Rooms: upon arrival room was very clean along with the bathroom. Overall great impression. However, on days I opted for service the cleaning job was average. Dirty glasses were left on the "desk" area and the washroom appeared to have a once over type of clean. Food: room service options were very minimal and more expensive than other Marriott properties. Limited vegetarian options and gluten free option was a salad. Lobby bar was a cool vibe, bartenders were great and again food options very limited. Corner restaurant has a great patio (limited food options) but overall great service. Deans steakhouse is amazing -- 5 star experience from service to food. Definitely recommend. As far as the pool area goes, tons of seating, lounge chairs, and the bar was as expected. The spa -- closed (despite hours on door saying otherwise) this was disappointing for sure. And, spas around hotel were totally booked on the 2 days I was hoping to end my trip with. Overall a decent experience, and would consider staying again. Location was great and within walking distance to most things. read more

The JW Marriott Austin is a pretty, modern hotel in a relatively good location for getting around downtown Austin without a car; however, it is not without its issues. The first room I received was very noisy: sporadic, mechanical noises that sounded as though they were coming from the ceiling. After multiple calls down to reception, I met with a concierge, who agreed that the room was noisy--engineers called the room while we were meeting and told us it was because the room was near the room that housed the elevator bank's mechanisms. The second room, a number of floors above the first, was nicely appointed; however, I found myself being woken by pinging of rain on the window ledge--this has never happened to me before in a hotel room, particularly a high rise. I guess the building was built with high-resonance glass/metal? And then the two weekend-nights of my stay I was woken by the clubs, which I learned were 4 blocks away on 6th Street, and kept awake from ~1:30-2:30AM (I now know clubs close at 2AM in Austin!). I took a "voice recording" with my phone so folks could hear how loud it was inside my room on the 31st floor, but alas, Yelp only has photo uploads. The fitness center is well appointed and the happy hour by the pool was quite lovely; however, the only ice available is on the 5th floor and there is no mini fridge in the room to keep things cool. read more

Loved the Austin JW Marriott! The location was perfect for walking to various spots. The rooms are nice (although smaller than what I expected in Texas) and staff are super helpful. The pool area and bar are also very nice, but do get crowded. I also wish they had sunscreen dispensers like other hotels in the area do. Overall I would definitely stay here again. read more

Krispy Reviews Espresso Martini: 8 out of 10. Haters will hate, but the espresso martini was good. Staff is super friendly and great hotel with nice views. read more

I loved this hotel. The room was very clean. The staff was attentive and friendly. I love the heated rooftop pool and all the accessible pool towels. They also have a Starbucks in the building which was so convenient. We also ate at the corner and the food was great. The fish tacos were a bit fishy but not terrible. I'll be back to have a margarita. read more

I always enjoy coming to the JW. During my most recent trip I was out in a room where I was facing the construction and it was very unpleasant. I reached out to Seda and she was the most pleasant and helpful staff member. She did not hesitate to get me a better room immediately and bright the key to us. Sure provided also suggestions for great food around the area which we enjoyed. Along with your water pressure, JW gets a 5 star from us. Thank you for being awesome. read more

It's a nice hotel but the pool was incredibly disappointing. The pool was filled with a huge amount of day pass guests on the weekend and it made it so as a guest of the hotel you could not enjoy the pool. I don't know why they sell day passes on the weekend. It makes it unpleasant for guests and especially for families. read more

JW Marriott Austin - A Saturday that feels like Spring Break - Hotels Near Me - Austin, Texas

Wedding weekend. Host hotel. The best it gets. My sorority sisters and I were in a room and we had such a blast. Why we loved it: *Outstanding Concierge level - the best we've ever seen. Welcoming staff and great food. We only made it for the breakfasts and the homemade salsa is worth the trip alone! Lots of cubby hole areas with TVs. Super nice staff. The COOKIES at the Concierge Level are addictive. Beware! *Stunning hotel with so many food & beverage options. The Corner Bar has an outdoor seating area. Slammed when we arrived on Thursday. *The best fitness center of any hotel - very large, high end equipment and very clean. no excuse for not visiting. Especially after eating tacos and drinking great cocktails at the bar! *Starbucks on the 2nd level - convenient and much needed. *Helpful staff: needed a place to run in the morning and the front desk representative gave me the best place: crossed the bridge, down by the river - gravel path - perfect! Would definitely choose to stay here on any return trips to Austin! read more

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Hands down one of the best hotels I've stayed at! (It took us about 15-20 minutes from the Airport to reach the hotel.)The location is in the heart of downtown Austin in a safe area with access to many restaurants, shops, and attractions. I love how close it was to the congress bridge! When we arrived, the folks at the lobby actually walk up to you and then assist you for check in. The staff is really professional and well dressed as well. When you go on the hotel elevator, you must have your hotel card scanned first which I like since it provides an added layer of security. When me and my boyfriend entered our room, we really loved the view, the amenities and the spacious bath room. Since my boyfriend is an elite Marriott member, we had access to the executive lounge. The lounge provides a variety of free beverages such as water bottles, Diet Pepsi, ginger ale, etc. In the morning, breakfast is served and they offer delicious scrambled eggs and bacon along with oatmeal, various fruits, cheeses, and toasts/bagels. In the evening, they offered vegetarian empanadas or chicken egg rollls. They do also offer cookies, Chobani yogurt, and kind bars. Me and my boyfriend really enjoyed relaxing in the lounge during our stay. The overall food in the lounge was delicious. When we went out in the evening and then came back to our room, we noticed the bed was redone again and a note with a dark chocolate candy was left from housekeeping. Really nice gesture and we appreciated it! The hotel has great restaurants in it as well as a Starbucks. The rooftop had gorgeous views and loved the bar at the pool deck. The bartender made a great frozen Strawberry Daiquiri! I have to give management props for running such a great hotel with the best customer service I've ever experienced. Keep up the great work and I will definitely recommend this hotel to friends/family. read more

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I was in Austin for SXSW earlier this month. JW Marriott was one of the venue locations where panels and other sessions were held. For a good amount of the time, I found myself here. I thought the facilities at the hotel for the conference were really good. The seats in the conference rooms and ballrooms were comfortable. The Internet was strong. The bathrooms were clean. There's also a Starbucks on the 2nd floor. Plus, there is a lot of room to sit down between sessions and work on your laptop. Also, it unexpectedly rained while I was there and the hotel had umbrellas out for people without any. read more

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We had an amazing experience at the JW Marriott. We stayed here as an early birthday vacation and relocation scouting trip. Staff was very attentive and very polite - greeted immediately upon arrival. Room was spacious and king bed super comfy. We loved the on-site dining options with OP being our favorite restaurant. Hotel is centrally located in Downtown Austin - close to many must-see attractions. Check-in was super easy as was check-out. Highly recommended! read more

Extremely well-appointed property in the heart of Austin. Easy walk-ability to all of the hot spots downtown. Very attentive staff to ensure a comfortable & memorable stay! Current design with stylish rooms, bath & the most comfortable beds ever! Capable property for large corporate events or just a quick getaway! read more

JW Marriott Austin - Well appointed rooms with amazing views of sunset over the city! Walk-Friendly to the best hot spots in Austin! - Hotels Near Me - Austin, Texas

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Decided to do a trip away which doesn't involve flying (not yet ready for that, thanks Covid-19) and booked accommodation here at the JW Marriott in downtown Austin. It's within walkable distance of 6th Street so good location. We checked in ahead of time with the member app and it was all very smooth and easy. Valet parking is $54 and there's self-parking too for $49 per night - there's some packages on their site which include parking and some with breakfast so check that out. Everything was ready when we arrived and we got a nice room with a view. It's pretty spacious and had everything you would expect. No room service due to Covid, but you can call reception for anything you need and they were pretty quick to deliver. One random thing I requested was an international plug convertor, but they didn't have that. Honestly would have expected a JW Marriott in a major city to have this given the amount of international travelers, but all good went out and bought one. Another random side note - the water pressure in the shower is amazing! We didn't try out the restaurants but the bar in the lobby was good and all staff were maintaining Covid practices - it was all very clean and sanitized. Side note - the Old Fashioned cocktails were awesome. There's a Starbucks on site as well. Overall this is a great hotel to check out Austin and the city vibes. The location is perfect and the staff are all very helpful and are working hard to keep everyone safe. Was a good experience in all! read more

JW Marriott Austin validates why Marriott is the largest hospitality company in the world. They define good service. Here's how: - This hotel is centrally located in downtown Austin with easy access to the airport, parks, and restaurants. - The hotel itself has several top dining options from formal dining to a taco stand. - Every employee is respectful and friendly. - The rooms are spacious and clean. - The food around events is world class. They switch up the menu for each meal and provide brand name snacks in between sessions like Stumptown coffee and M&Ms. Well done, JW Marriott Austin. read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

Very clean hotel. They did have an issue with their television service for a couple of days, however, they found a room that could accommodate. Very friendly staff. Great location to many eateries downtown. Highly recommend. read more

Planning my trip to Austin, I contacted some friends I have living there. When I told them where I was staying they were all impressed, saying what a great hotel and location we had gotten. Same thing happened every time one of our "Ride Austin" drivers would pick or dropped us off at the hotel. They all had something nice to say about it. And they were all correct. The hotel is in a perfect location for you to walk just about everywhere. Restaurants, bars, cafes, we even walked to the Capital building. As soon as you walk in, there are people opening your car door, hotel door, welcoming you and at no point did we have to wait to check in, ask questions, or hold our luggage at the end of the trip. They always have enough staff around ready to help in any way. Staff is always friendly, cordial and very professional. Every one we encountered would smile and say Hi. If they saw you standing near the counter at any point they would make sure you were already being helped. Lobby is beautiful and spacious. Has seating area for people waiting to be picked up, or waiting for people staying at the hotel. The bar is immediately to the right when you come in, packed with any type of spirit you want. TVs, bar seating, tables and some comfortable sofas and chairs if you want a more intimate environment. They have people making rounds allowing you to order either at the bar or while seated. Of course you can charge to your room or pay right there. You can order some food at this bar but they also have some restaurants. An American/ bar one and then the Italian restaurant. They also, as is usual, have a Starbucks, and room service. Depending on your reservation, you can also enjoy some food and drinks at the lounge, located on the fifth floor. Breakfast until 9am on weekdays and until 11am on weekends - they had eggs, bacon, oatmeal, cereal, bagels, toast, pastries, fruit, yogurt, and more. During the day you can still access it for some light snacks and drinks like water, coffee, tea, juice... By 5:30pm they have Happy Hour - some light snacks like cracker and cheese, egg rolls, samosa, etc. Drinks are available for purchase also. And they also have an hour reserved for dessert. The pool looks beautiful, with a rooftop vibe. Full with lounging chairs and a bar. It was too cold for us this time but we had it as our room view and enjoyed it from afar. Rooms are spacious, comfortable, including everything you might need: drawers, closet, robes, plenty of towels, toiletries, TV. Wi-Fi is included with your stay - just follow instructions on the card they give you. Even though it says a $ it is comped off your bill when you put in your room number. When it was time to check out we still had a few more hours to walk around the city, so they happily held our luggage and by the time we got back they were ready for us. This was a great place to stay, and one I would recommend to everyone. Location, service, comfort... everything you need to make your stay and experience perfect! read more

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Will never again visit this hotel again first experience was horrible, so came to try to give it a second chance & failed again. Don't waste your money staying here, the managers are super rude & do not accommodate when you book online for one price and then tell you something else when you check in. We work for the government and would not honor the badge we had. Drive over 4 hours to stay at this hotel and had to drive all the way home. Have never had a problem with JW Marriotts. If only I could give no stars read more

We stayed here for my friends bachelorette party and had a great stay! We decided to stay here as it is central to downtown and easily walkable to Rainey Street and 6th Street. All of the staff were super helpful. I had booked 3 rooms under my name and they helped to block them all on the same floor. We were able to ship decorations to the hotel prior to our arrival, since we were flying in from out of state. They did charge a small fee ($10) for this service. They also gave us a complimentary bottle of champagne to celebrate with which was super thoughtful. Our two queen bed rooms were larger than most hotel rooms I've stayed in. If I'm being honest, I was worried that 4 girls in each room would be a little cramped. However this was not the case. We were all comfortable and there were plenty of mirrors for everyone to get ready at the same time. The shower was amazing too!! Our group was able to use the rooftop pool on Friday. They have cabanas for rental however we were able to find seating for our group without a problem. Wristbands were needed for the pool and unfortunately no outside food or drinks were allowed in. The bar next to the pool was nice as we were able to order drinks. They also had server walk around if you did not want to get up and walk over to the bar. Overall, fantastic stay! It was expensive but well worth the price for all the extras and the location! read more

Stayed here for a conference and it was, frankly, a bit underwhelming considering that JW is supposed to Marriott's top tier hotel. The lobby is moderately sized and has an upscale feeling. Check-in was extremely fast and efficient. The visit was during the Austin boil water crisis, and the hotel seemed to handle this well with plenty of bottled water available in the room. The "Skyview" king room was decently-sized and up to date with plenty of power outlets and USB connections for charging assorted devices. A decent room overall but not with a particular luxury feeling. The fitness center was large and well-appointed. We visited the spa for a couple of massage treatments. This was a decent experience though the spa is small. Spa prices were similarly inflated but not that different from other hotel spas. The real disappointment was the "Executive Lounge." It's located on the fifth floor rather than being located on the same floor as club level rooms as at other hotels (Hyatt, Ritz Carlton, Disney). This meant multiple elevator trips up and down to reach it. The lounge was keycard accessed, but sometimes there was an employee sitting in front checking names as well. I didn't quite get the point of that. The lounge is very large with a lot of seating (a plus). They only offer proper "food" at breakfast (which ends at 9am weekdays) or during their evening hors d'oeuvre hours (I think from 5:30pm to 8:00pm). Breakfast consisted of the same identical congealed and salty eggs plus bacon daily plus assorted fruit, pastries, and cereals. Evening food consisted of reheated and exceptionally low quality hot items (spring rolls, dumplings) and some cold choices as well. In between these services there were cookies, pretzels, and a few other very limited "snack" items. Soft drinks were freely available in cans all day from several refrigerators inside the lounge which was good. There was no evening dessert service as in other club level lounges. There was no complimentary alcohol whatsoever as in other club lounges (Ritz Carlton, Disney). Staff were OK, but there was no apparent emphasis on personal attention or service to guests in the lounge as staff seemed there primarily to pick up trash and dishes rather than actually provide service. All these deficiencies were even more glaring considering the very high premium commanded to get a room with "lounge" access. Overall this was a decent though far from "five star" hotel experience. read more

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I stayed at the JW Marriott for a conference. Upon arrival, the check-in was a breeze since I had previously checked in through the app saved a lot of time, and I was able to get my room key right away. To access the elevators you had to utilize your room key, which provided an extra layer of security, but was also a bit annoying since at times the room key would not work in the elevator. The room is decent in size and it was super clean. The bathroom was renovated and modern and generously appointed with toiletries. I was greeted with a small fridge which was helpful and the views were good. Sound was minimize from adjacent rooms. The bed was comfortable and appointed with a generous number pillows. A couple of bottles of water were provided included with the room. The Internet was provided and worked without any issues. The staff at the hotel was amazing from arrival until departure. I did feel for the price and considering the JW Marriott brand that this property wasn't quite up to a five star but considering the accommodations in the area would probably return. read more

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I went to the bar I saw three bartenders I waited 4 minutes before one of them came over to take my order it wasn't very busy at all, I saw other people arrive, I watched to see how long they would wait before a bartender asked them for their order, they waited 4-5 minutes before a bartender attended to them the service is not very good at all we went on a Sunday afternoon! read more

JW Marriott Austin - Long island ice tea and a white Russian - Hotels Near Me - Austin, Texas

Love staying here at the JW in Austin! We enjoyed some drinks on the 5th floor where there is an outdoor pool and beautiful skylines to enjoy! The staff are super professional and the room was lovely, clean AND I love when I have a robe to wear!! read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

Conveniently located right smack in the heart of downtown Austin, just blocks away from the South Congress bridge, lots of good food and drink and coffee, and 4th and Rainey Street scenes. The property itself seems well run, and my friends and I had no complaints. We received great service. There is also a beautiful rooftop bar with pool, and some choice "treeline" views of downtown. A Starbucks is onsite, but there is great coffee just blocks away whichever way you turn. The Corner is a nice restaurant concept located conveniently in the lobby, with an open air portion. The food is expensive but some of it is good. I had a burger there that was pretty remarkable. If you need to grab a quick bite and don't have the bandwidth to venture out, this will more than do. Parking overnight is expensive, as is the case with most downtown area stays in Austin and elsewhere, so just keep that in mind. read more

I stayed here several years ago and remember the hotel being nice, clean, and well appointed. This time, the staff was generally unfriendly, unhelpful, and non responsive. When we arrived, we noticed that the bathroom door didn't close - the handle was broken off entirely. Upon bringing this to the attention of the front desk, they told us to come back even though there was no one else in line. Our room wasn't cleaned without warning. One expects more from a "luxury" brand; this shouldn't be our experience. read more

Highly disappointed in Marriott. I would never stay at this location again. The rooms are advantage at best. The bed was so hard I couldn't sleep through the night. The pool looks dirty and has a strong smell of chlorine. I would never get in that pool. Last night when we went to get dinner at the Corner restaurant we walked in and it smelled like dirty cooking oil. We didn't even order food. Got one drink and left. I was also disappointed in the drinks. I don't know how you screw up a cosmo martini but it happened. Really not looking forward to having to spend two more nights here. I hate leaving bad reviews but I felt Marriott needs to see this and fix some of the issues at this location. read more

JW Marriott Austin - The not so clean pool - Hotels Near Me - Austin, Texas