I am torn between 3 and 4 stars. JW is typically a fantastic hotel line. I have stayed at many of them over the years. Waking in to the one in Austin is no different. Impressive from the gorgeous fireplace, the floral arrangements and many more but here is where they did not warn my 5 star reward Most JW Marriotts have Nespresso machines. This particular one had the same machine that I get when traveling for work and having to stay at the Best Western. The hotel was understaffed. I was there for Formula 1. The clientele at this brand is higher end and most seemed to valet park. There were not enough people to park the cars The worst and this is the kicker. My husband and I went to the executive lounge where not once but twice there was visible mold on our food. The first was cheese that had green mold. The second was blackberries at the breakfast brunch that had white mold on them. While I mentioned the mold on the cheese and the hotel did compensate with a voucher, I didn't bother with the berries. What for, they obviously didn't change from the day before on their inspection process. Considering My husband is a platinum member with Marriott (meaning he stays a lot with Marriott) I can certainly say this is the first issue with one of the Marriott brand hotels. read more

You know what you're getting when you book with Marriott, and this location does.not disappoint. Because of Covid they have very fluidly adjusted and if you are a Bonvoy member you can check in ahead of time without having to 'touch anyone or anything. Although, you would miss the excellent service at the front desk. Valet and parking are pricey for Austin, in my opinion. $49 per night seems excessive, but with no street options you are stuck if you drive. Plenty of restaurants within walking distance for any meal of the day, as well as the Corner Star at the hotel. Their espresso martini and jalapeno hibiscus margarita are to die for!! read more

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After a bumpy first day with the rooms (we booked a corner, high floor lake view which we didn't get), and Hunter calling us and switching our rooms, we had a great experience at JW. The rooms were cleaned every day, which hasn't been the case in our covid time travels everywhere. The front desk was very helpful (except for the first day), the hotel is kept nice and cool, despite the crazy heat. Definitely another great JW. read more

In Austin for a work event, luckily the event was on site at the JW Marriott Austin. I've stayed in Marriott properties all over North America, and this one was spot on for what to expect at a Marriott. Very clean, friendly staff, spacious rooms and acceptable amenities. The beds were wonderful, plenty of complimentary bottled water, and a spacious bathroom with a wonderful shower! Truth be told, the shower and bed always impact my review, A+ on both here! Location was great as well. Walking distance to both local hot spots, Rainey Street and 6th Street. read more

The Location of this JW Marriott is perfect. You have great restaurants, bar, pharmacy, and clothing stores at walking distance. The hotel is well kept nice and clean. The bedrooms are nice and spacious. The pool was a little small for the size of the hotel I thought but it was a nice pool. The gym was beautiful. read more

JW Marriott Austin - Double queen bedroom - Hotels Near Me - Austin, Texas

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This is the place to stay in Austin! Beautiful decor with a welcoming lobby greets you as you enter this well appointed hotel. The pool area, located on the 5th floor, offers stunning views of the city of Austin. The restaurant, Osteria Pronto, has a substantial breakfast menu with their signature Pineapple Upside Down Pancakes..... simply amazing! But I would be remiss if I didn't mention one of the managers, Kyle. His professionalism and courtesy in assisting me with a previous horrible hotel experience made staying at the JW a relaxing and truly enjoyable experience! read more

This hotel is absolutely beautiful! The lobby is so clean and modern and the rooms are gorgeous. It was a very comfortable stay here. This Marriott is also very conveniently located. It's within walking distance of both Rainey and Sixth Street. It's right above the river and you can walk to many places. They have easy taxi and ride share pick up as well as parking underneath. There is also a bike dock right in front where you can rent a bike for 24 hours. We really enjoyed our stay here! read more

Just checked in at the JW for our wedding weekend and it was a great experience! Patrice made sure that the bride and groom suites were close by each other. Jack took extra special care of the wedding dress on the way in! read more

JW Marriott Austin - View - Hotels Near Me - Austin, Texas

Smack dab in the middle of downtown Austin, close to everything, and within walking distance from good restaurants and bars. It's a large hotel and fairly new; it has all the amenities that one could ask for. They have some restaurants and bars on site, which are pretty good but can be a pretty penny. I guess since the name says a lot, we get what we paid for, but I digress. Since I was here on business, I had the perks of free self-parking and had a room with my colleague. Valet parking might be a bit much, but I recommend it if you're going to be out on 6th or exploring the city to avoid traffic. Uber or scooters is recommended. The rooms aren't all that, but they were pretty decent. Normally I am just at a hotel to sleep and shower, but this had a good view of the city. I just wish I had a view of the bat bridge, but it was a decent room. The showers are nice, but the temperature in the room was a little warm for my taste. Usually I like brisk cold whenever I'm in a hotel bed. Overall, not a bad stay. I probably wouldn't splurge on a hotel like this, but I got it as a courtesy for business travel so it was all good. Thanks to the staff for a great experience. read more

On my list as one of my favorite hotels. The views from the room are amazing. Very luxurious rooms and the feel throughout the hotel is the same. Service at check is quick and easy with that little extra touch as they come around the counter to hand you your key. They have several restaurants in the hotel, unfortunately there are so many places within walking distance that I never had a chance to try any of them. When in Austin, this is definitely a great place to stay if you are looking for a nice hotel downtown. read more

I rarely leave reviews unless they're either really good or pretty bad. Unfortunately, I'm this instance it was a pretty bad experience. Although, upon entrance, the greeting of the front desk was exceptional on leading us how to reach the rooftop bar/pool, the service from our bartender, Chuck, was below standards and sub-par at best. During COVID, there was a sign that prompted patrons to be seated and the bartender would be with our party shorty, unfortunately that was Not the case. Our party of 4 was not acknowledged nor served until someone had to leave their seat to notify Chuck that we would like to grab some drinks. His demeanor and overall service was below standards in any service-driven industry with greeting us with lackluster. He then promoted for our I.D's and upon checking one of the I.D's of my friend's he accuses her of the I.D being fake and says her OWN birthday is wrong on the card after politely telling him it was her birthday on the I.D. He think THREW her I.D across the table to her and said "make sure your birthday is right in your I.D next time" after her telling Chuck multiple times it was. After which, she retrieved her I.D that was thrown across the table by Chuck and he rebutted and does not take accountability for what he's done and simply says, "I don't have my glasses." And walks away. Overall experience was great except for the service from Chuck. Advice to management, get better training in your employees or if they're unable to satisfy simple customer service duties, let them go. read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

Pros: good location walking distance/short Uber ride to lots of great restaurants and bars; very comfortable beds; nice rain shower and very hot water; full service Starbucks; good service and room cleaning; shower amenities are nice quality Cons: we had to call maintenance to fix our toilet; No jacuzzi even though the pool is huge; room service menu leaves much to be desired - no queso??; having to scan key cards to access floors in the elevator is such a hassle; room sizes are on the small size for what you pay and compared to most JW Marriotts; lacks some charm and personalized touches read more

Friend and I decided we wanted to do a 4 day getaway and stay in the middle of it all in Austin. Booked 4 nights. The room itself and the location are why it gets two stars. The service and staff? One word......awful. Room service always took 60-90 minutes. They flat out forgot our coffee order this morning. The staff at the bars only seem to care about you if you're spending hundreds. If you're just getting some beers, they act as if you're a waste of time. Pool is full of people not staying at the resort and overcrowded with drunk locals. Really wish I had stayed somewhere else. Spent $1400 there and will gladly take my money to the W Hotel next time. read more

One of the best JW Marriotts on the planet! Elli at the front desk is my favorite! He totally helped me sort my room out this stay. The have an amazing concierge club... so clutch! Wonderful views from the rooms. Everything is run super efficiently. Rooms are impeccably clean. Beds are perfection. Pool is a dream! Spa is great. Bravo JW Austin! See you again soon! read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

Hotel is beautiful. Rooms are okay, smelled a little musty. Room service is a limited menu, but service and food was overall a good experience. We would stay again. read more

One of the best hotels I've ever stayed at for business or personal. Grand from the lobby to the room, this place has it all. Pros: rooms 100%. Large, comfy beds with mostly soft pillows. Great views of the city. Location itself is walkable to both Rainey and the dirty 6. Their room service options were unique and all their dining options on ground level are highly rated. This place even has an in house Starbucks on the second floor. Staff is very friendly and accommodating and allowed me to do late check out and store bags. The pool is absolutely stunning and has amazing food and drinks (highly recommend the frose/rose in it combo). Chicken tacos there were out of this world. Cons: expensive. Room service is so expensive it hurt my heart. The aromatherapy products they have to shower smell great but have the feeling they are leaving a film on your hands or hair. Walls are still pretty thin and i could hear my neighbors talking late. All in all this place makes you feel like royalty! I would highly recommend! read more

This is my favorite hotel in Austin. We stayed for Texas vs. TCU weekend, and even though they were busy, we had a great experience. The parking was great. We had a few drinks at the bar, and the staff was excellent. This is a beautiful hotel. read more

Great place from top to bottom. Every inch of this building is clean and spotless and easy on the eye. The employees are outgoing and help you before you even have to ask. The rooms are very nice and have great views of the city though huge picture windows. The hotel is in easy walking distance of all the local bars and restaurants and there multiple food and drink locations within the hotel as well. Underground parking for 32/day and valet for a little more. I very much enjoyed my stay here. read more

Nice location in the heart of downtown. I came here for a conference and was able to enjoy most of the amenities at this hotel. There were beautiful rooms and I was able to enjoy a beautiful view from the 32nd floor. Clean and spacious to say the least. Wish I had the tip of calling for a microwave & refrigerator as they're not in the rooms but can be requested. Very helpful staff at check out and housekeepers on the floors. Called for room service for dinner my first night...was disappointed. First the woman dropping off my food was not polite and seemed to be rushing me as I tried to sign the receipt and toggle with the huge tray she just put in my hands. Second the food was cold. Fries and a chicken sandwich. Third, Turns out the only microwave and ice machine were on the 5th floor (you don't have to imagine my annoyance from the 32nd floor). After warming up my food of course the fries were crap by then...honestly they looked like the prefrozen fries from the grocery store. The chicken sandwich was decent but considering I spent $27 on the food and service fees I figured I'd be provided with great food delivered by great service. Anyway more good stuff...the rooftop pool was awesome. Not too big. Not too small. Love the TX print at the bottom. Most of the waitresses at the bar and poolside were nice and helpful. Nice view....wish it was higher....on the 25th floor oppose to the 5th. There were plenty of chairs and space to relax. And the drinks were tasty! Also there was wheelchair access which I think is great! They also had rooms along the wall that had private seating and a TV in each section...they call these cabanas but they're more like private living rooms off to the side. Lol. The conference rooms and service were amazing. I greatly appreciate the Starbucks so close by. Great idea! Only complaint was the lack of tables in our conference...not sure if that was a conference issue or Marriott thing. The food! I got to eat at the Burger Bar, The Corner, and Pronto.....left reviews on their pages....all of that was great and enjoyable. Again with great customer service. So needless to say this place is a little pricey, but I can say there are a few reasons why but there's also a few things that could be changed. read more

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This is a fascinating story about how you can turn a disaster around and make a victory out of it. I had made a reservation at this hotel for a 5-night stay in Feb all the way back in September. Our flight landed pretty late, so I got to the hotel around 1 AM. The lady who was checking us in disappeared after getting my name for about 15 minutes, without any explanations! She just disappeared! 15 minutes later, the manager came out and said they are completely sold out! Would not mAtter to me since I had a reservation! But she said they do not have a room for me! Imagine my utter disbelief! How this could even happen and how they booked more people than they had rooms is probably a story on its own and something that needs to be seriously addressed! Later, through a group of friends who were also staying at thee hotel, I realized that they gave out rooms to a couple of my friends who had no reservation on the same night! SO lack of management on their end!!!!! Something that needs some serious work! But this is not how the story ends! They called around and found a room for me at four seasOns! So finally at 2:30 AM, we checked in at 4 seasons and went to bed! The next day, they asked us to pack and go back to the hotel! I did, it was a huge inconvenience, I hate packing and unpAcking, albeit a little! Once we got there, they put us in an executive suite and apologized profusely. A bottle of champagne was sent to oUr door. It was a big disappointment and inconvenience at the beginning, but it all ended fine. The true winner and champion in this whole story was RICHARD! The manager at the hotel! A person who is truly made for a managerial job! I did talk to him a lot to figure out what needs to be done! Every single time he talked to me, he kept a firm eye contact, reassured me, texted me to tell me the room is ready, even offered to pack for me personally, AND SENT A HAND WRITTEN NOTE OF APOLOGY along with champagne to my room. Richard, you are the only reason Marriott did not get a 1 star review from me and I am pretty tough at rating hotels! A huge shout out and a tHank you to you for turning disaster into a good memory! Marriott, Richard is one hell of a manager and he is a keeper! Till next time! read more

I would stay here just for the shower!!! I mean, it's amazing. Location is great. Lobby is beautiful. The restaurant is great. Staff is friendly and helpful. Hard to beat for an amazing stay in Austin. I have stayed here several times and always love it! read more

One of my main go to hotels when I am in Austin. The location is the best in town and the vibes are super clean and professional. Most recently, Whit was the agent who checked me in. Such a cool dude! Not only was he professional but he was very knowledgeable and had a fun personality. The fitness room is excellent and the rooftop pool is hip and fun. Unfortunately the elite lounge was closed due to darn covid but hopefully it opens back up soon because I've heard great things about this particular lounge. They did make it up with Starbucks vouchers, however, but it's just not the same. All in all, highly recommend this hotel! read more

JW Marriott Austin - Starbucks stand on the second floor - Hotels Near Me - Austin, Texas

Stayed here for 5 days, 4 nights during last week's conference. Overall, this place lives up to its elevated "JW" brand. The lobby area is nicer. The rooms are swankier. I appreciated the fuller selection of teas and coffee with biscuits. The bed felt more comfortable than a regular Marriott. The Wi-Fi costs extra but the fee is waived if you are a Bonvoy member. Ask for a room with a view of the river and the pool. Probably the best view from an upper floor room. Can't write a review without mentioning their hospitable and friendly staff. Major props to Naomi at front desk who really took care of me and our entire group. Hope to see you again Naomi! read more

Room service ends at midnight . At a high end business hotel this is a complete joke

This hotel is pure luxury! The rooms- thoughtfully designed, views from the upper floors- breathtaking, service- impeccable. They've overlooked nothing, and the hand written cards and personal touches are lovely. When I realized I forgot to pack my toothbrush, I was offered the cutest little toothbrush set by the front desk. If I had any complaint at all it would be parking. 1- very pricey, 2- sometimes hard to get a spot 3- the hotel entrances are not labeled well in the garage and it was a little difficult finding out way the first time. But everything else was so perfect, it wouldn't ever deter me from visiting again. read more

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I didn't stay at the hotel, but attended the NXP FTF conference and have to say I really liked the hotel as a venue. The staff were great and the whole week was a super experience. Now, a lot of that is because of the organizers, but having a great hotel team to deploy food, meeting space, etc. Makes a huge difference too. Big thumbs up from me! read more

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My stay here was great! Awesome lobby and ambiance. Perfect location to restaurants/bars and amazing views. I stayed in room 2412 and the floor was quiet during my 2 day stay. I loved that they have higher toilets in the bathroom. The gym was fantastic with so much equipment!! There was no microwave or frig in my room which was a bummer. If you want ice you have to go to the fifth floor as there are no ice machines on the hotel floors. Hotel staff was friendly and helpful. My rate was only $122 per night with taxes and fees as a Bonvoy member. read more

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Went here for COTA in 2021 to see the man the myth the legend Valentino Rossi. Stay was solid but they have improved since then with a new steakhouse and upgraded the other restaurant which I believe was Italian before. Rooms are standard but service is great. Good location as well. read more

Good location. The room was not to far from food. They have a restaurant inside,but we didn't try it.They have a decent stocked bar and the bartender was quick and efficient he made my crown and ginger ale just right. The room had a nice view from thee 29th floor no complaints. The restroom had a nice shower with a good shower head which is alway important. It was clean and the pillows were soft and the bedding was cozy. There was a nice pool, although it was crowded due to COVID I didn't feel comfortable so I got right out. They also had a pool side bar. The parking garage arms to get in and out were not working so that was a little annoying but the front desk was helpful so overall it was a nice stay. read more

Our second trip here this summer. Was greeted again by Patrice. He was again so welcoming and such a friendly and so accommodating. Rooms are large and clean. The pool is great can not beat the location if you are in town for a concert. Lady bird lake and trails are 1/2 block away. Lobby bar and corner have great staff and drinks. read more

My boyfriend took me to Austin for my birthday. Unfortunately halfway through the drive, he realized that he had left his wallet in Houston. He called the hotel to see what could be done. He was transferred to Rose at the customer service line over the phone to add me as a guest to the room. When we got to the hotel, we were greeted by Zack at the desk, and when we explained everything to him, he was exceptionally wonderful and provided the best customer service to us. Also, in the midst of all of our stress, I had forgotten to use my Marriot points. Luckily Zack mentioned it to us and I gave him my credit card and he took care of us!!! There were only two things I didn't like about the hotel. The first one was the shower door - it didn't seal to the shower stall so water was dripping out into the wood floor constantly but I loved the water pressure, it was amazing!!! Second, I was charged $3.04 by the hotel with no description. When we checked out, they couldn't explain the charge but refunded me. I thought that was strange that my credit card was used by them without any explanation. Anyhow, my overall experience was wonderful!!! I would stay here again. read more

The only place I stay when in Austin. The staff is amazing from valet to the front desk. You have to reserve the corner rooms the lake and city view is so relaxing. You can see the texas size pool and lounge deck. Never have had a bad experience!! read more

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Th JW Marriott was great! My room had a great view of the city,river and hotel pool. The staff was great as well towels were sent promptly when requested which is big for me I like extra towels when I stay in a hotel. This location had a great rooftop pool with the Texas emblem at the bottom of the pool. I would definitely stay at this location in the future. read more

JW Marriott Austin - Hotels Near Me - Austin, Texas

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I loved this JW Marriott! I was here recently for a 3 day meeting and I have to say that this was pretty much a perfect stay at a hotel. Downtown location and walk-able to lots of restaurants and bars. Beautiful open lobby, and an easy, friendly check in. My room was spacious, the bed was super comfy and the shower was great. I also had access to the executive lounge because of my Marriott status (it's great being Lifetime Gold) and I have to say, this was one of the nicest lounges I have been in. I ate breakfast there every morning, and everything was fresh and delicious (especially the fresh fruit). Another huge perk was that there was a Starbucks inside the hotel, which was exactly what I needed for a mid-morning caffeine break. Overall it was a great experience and I would definitely recommend this hotel if you are looking for hotels in downtown Austin. read more

JW Marriott Austin - You know your in Texas when the hotel pool looks like this. - Hotels Near Me - Austin, Texas

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Service in the hotel across the board is very good. The location is fantastic. The rooftop bar and pool is very nice. The property needs a facelift and update. Several things in my room and across the property need repair. Sleep quality was good. read more

Terrific hotel. I love Marriott for so many reasons and this one is a good example of what I like. The even #'s face the city with a view. I stay higher up as much as possible for less noise and a quieter stay so this time I was on the 30th floor in a king suite. Really spectacular view with ceiling to floor window. It's really special. The beds are so comfortable and they have the best pillows, best part, if you need more pillows, just ask. The executive suite is well stocked with a nice breakfast, afternoon appetizers and evening cocktails, although you can have a cocktail during the day as well. Note, you can bill adult beverages to your room. I didn't use the spa but looked like the services were the normal but I did go to the pool and at night relaxed up there to see the view and chat with friends. The conference set up is really good. I attended a 3 day and we were in the ballroom several days. It's good for a big venue. The food at the conference was really good. Austin tastes and sound with live band. Check in/out easy. You feel very much welcomed. Concierge is knowledgeable and there's 3 options in the hotel to sit and eat. Great location, if you want to see the bats come fly out from under the bridge at dusk, at dusk, it's just down the street. I did some shopping along the street and walked down the the Capitol building. (Lots is homeless along there so be prepared, I took a bag lunch to give away) All and all, another great Marriott experience. read more

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The first word I'm going to use to describe this property is massive. It's like going to a shopping mall but without all the Shoppers in between it's just restaurants bars check-in desk and activity areas. You walk in and it's a grand experience the ceilings two stories high there's a lots of chandeliers and lights and glitter and fireplaces and happy people and there is a buzz going on here that ReSound throughout the building. I'm going to jump forward for a second and then I'm going to jump back. My stay was perfect but I want a single somebody out that was above and beyond that needs to have recognition. I would like to recognize the superior customer service of Miss MAHI. She is the customer service person at the front desk. I initially went down to check on a couple things that went wrong here at the property and it had nothing to do with the property it was sort of what I would call an act of God. There isn't really much they can do about it except for fix it which they did. I can say that when I went down I went calmly and walked up, MAHI introduced herself with for the big smile and asked how she could help me. I told her the three things that happened that we're not really the responsibility the hotel and she took care of me by resolving it beyond my expectations. THIS HOW TO DO IT. This is the true definition of customer service. She was awesome. My stay was now perfect. In reflection as I look back here I got the same professional attitude and smile on everyones face and look like they really enjoyed their jobs. But my girlfriend and i had super star Mahi. Our room was really nice with huge windows that Overlook the City of Austin that was a million dollar view easily. It was clean and well-stocked and the amenities were just right. It did not have a refrigerator but I found out later that if you ask they will have one put in your room if you require it. The bed was ultra-comfortable big screen TV comfortable chairs and a bathroom that was amazing. I love the rain shower head in it it was a lot of fun to take a shower in there. Plenty of closet space to in the room was spotless the housekeeper here took really great care of it. Parking - Extra charge Greeted at the front desk - perfect Atmosphere and decor - dazzling Service - stellar an woth a smile Cleanliness - public and private perfect Restaurant - A choice. All great. Presentation/portion - Had eye appeal. Outdoor/patio - Roof deck. Amazing view. Unique feature - Vip Room and Views. Bar - Fireplace and internet station Kid friendly - yes Pet friendly - no Dress code - casual WiFi - yes Handicapped - yes read more

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Nice clean hotel. Cool was not really heated ans a jacuzzi would have been nice but the service was great, from front desk to bar, everyone was super nice and accommodating read more

Love the location of this hotel, it's right in the heart of downtown, allowing you to walk anywhere. The hotel had great service and our room was clean and nice (corner king room). My only complaints are around the bed. It was too hard for us, not as plush as I'd expect in a luxury hotel. I also selected the hotel somewhat for the pool. Went out there once and the pool was packed with screaming kids. Not my idea of relaxation. I know it's a family hotel and respect that, but wish they had an adults only one too. Great food options in the bottom that we hit up several times too. read more

JW Marriott Austin - View from pool (screaming kids in background) - Hotels Near Me - Austin, Texas

A beautiful modem hotel with incredibly attentive service. Dennis, at the front desk, impressively described the hotel and my room as he escorted me to the elevator. He did pitch the Marriott rewards program, but that is common these days. The room is nice and well decorated with a stellar view of Ladybird lake and the new Van Zandt hotel. read more

JW Marriott Austin - Southbound I-35 in Austin and Ladybird Lake. - Hotels Near Me - Austin, Texas