Shout out to an employee named Sam who provided awesome customer service for me today. He did a…read moreshock cord replacement on the poles for my tent. He went above and beyond. Kind, friendly, patient and hardworking. Sam deserves a raise. Thank you!

great store, great people. our go-to store for sports gear and bicycle gear and maintenance…read more shout out to grace and alon in the shoe department. both helped me with a new pair of Hoka's. Thank you! Also, love that fact Sports Basement recycles used shoes and other gear.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

Great customer service from beginning to end. We were greeted upon arrival and directed to the…read moreitems we were looking for. The manager immediately helped us find our size and even offered alternatives as a backup. We just so happened to find a great item on sale! Would definitely return to this location.

Recently went back in there and when I tell you, Juanita is the best sales person in the building…read more She's not only attentive. She make sure that you have what you need. She make sure that you're getting the best prices just all around a great customer service representative. I still don't understand why she's not a general manager because she is the example of what a caring customer representative is..

Juanita was awesome…read more After going in and looking around for quite a long time and going up to the counter with questions, Im glad we did not wear her out. She was always polite and professional, and she helped us with our coupon situation. We had business in the area, and it'd been a while since I'd been into my favorite store, so I decided to get some necessary items for my closet. After looking at the sales racks and then the regular inventory, I finally came to a decision that that should do nicely. Our purchases neatly filled one of their large shopping bags. And we walked out with a smile on our face. Because everyone in that store gave us excellent customer service. That was from the minute we entered the minute we left.

I've always had an incredible experience here and this time it was thanks to Marcos. We came in to…read morefind shoes for my mother-in-law, and the level of care he provided was truly exceptional! Marcos was incredibly patient and genuinely caring throughout the entire process. He noticed my mother-in-law was wearing a 7.5 wide and although it was a good fit, suggested an 8 wide instead to better accommodate her feet. And it was! She felt more balance and less tension and it showed on the treadmill when she was able to increase her MPH. He didn't just stop at the size, though; he performed a full walking analysis and constantly monitored her stride to ensure the fit was perfect. Even though the store was incredibly busy, Marcos never rushed us. He must have gone back and forth to the stockroom at least a dozen times to pull different options, knowing full well we were only there to buy one pair. He personally swapped her insoles into every single shoe she tried on--and we probably went through about 8 different pairs in various sizes. His expertise really shines when he talks about the technical side of things, like toe-gap and overall comfortability. On top of the technical fit, he has a great eye for aesthetics; he picked out colors that perfectly matched my mother-in-law's personal style. It's rare to find this kind of dedicated service. We will definitely be coming back to see Marcos when it's time to get shoes for my wife!

My partner needed custom orthotics, and the first place that I thought of was roadrunner sports in…read moreConcord. When the kids were running track and field, we would visit this location to get their training shoes. They always had the best selection. This evening, we arrived 10 minutes before closing time. We knew that it was cutting it close to closing time, but we called ahead to find out if it was OK and they said it was. We walked in and the store was very clean and organized. My partner got a pair of custom orthotics and they'll test them out for 90 days to see if they fit right. Customer service was exceptional tonight.

Came here about 45 minutes before closing to grab a beanie. Was greeted upon entering the store and…read moreasked where I could find the Carhartt beanies. The associate was very helpful in pointing me in the right direction. However even though it said multiple colors at low stock in store, I only found two beanies. Granted the associate warned me it was low stock but I didn't expect it to be this bad. Found a St. Patrick's day themed beanie and went with it. The place will do in a pinch but don't expect much.

Well, I tried again... Went shopping with my wife and she…read moreliked one of the NB running shoes. Guess what was brought out from the stock room: men's size. TBF I kinda expected something like that.

I'm super late on writing this review, but I had some amazing service and it was done so quickly. I…read morewas scrambling trying to get a shirt made for my son's fifth birthday (Yes last minute, please don't judge me) and Tom was amazing! Not only did the Superman shirt come out amazing and my son ABSOLUTELY LOVED IT, but he dropped it off to my home because they were about to go on vacation and I couldn't get to him in time for pick up due to some things with my son! He went above and beyond and I just appreciated that. Definitely recommend using Tom's services!

Tom provided exceptional customer service! He accommodated our order that needed a next day turn…read morearound. His idea for our image and the work done on our shirts were phenomenal. We highly recommend this place. We will definitely continue with future business here. Thank you Tom.

I went here on 7/1/25 since the Lids at Sunvalley Mall was hats only. This place has a lot of…read morejerseys from various teams. There is also a sale section and I got a good deal from there. I bought an Aaron Rodgers jersey for $69.99 and a Davante Adams jersey for $29.99. Service was very good and I even had a conversation with the guy at the front desk.

My son and I have bought different things here. Good quality product.luke the stainless steel mugs,…read morelanyards, jerseys. They greeted us when we came in.

We are new to cub scouting and still learning the ropes (no pun intended) and went here to buy…read moreuniforms for our tiger and bear cub scouts. Staff is friendly and helpful. Store has a wide variety of scouting and camping inventory. Price point is a little expensive but all worth it. We ended up just getting the short sleeve shirts with sewn in patches. Polos are $32.99 but with the patches it came up to $55.99 to cover both patches and sewing labor. Parking is ample since it is located in a plaza. I highly recommend this place!

Pretty good place to get your scouting gear. They've got everything you need. Price is a little…read morehigh but it's the only one in town. Service is very friendly and they know the scouting motto/handbook like the back of their hand! Overall a pretty good place to get your scouting and camping gear

Sheer IDIOCY! When the clerk who's checked out stands there…read morewatching you set off all sorts of obnoxious alarms and doesn't think he's left their equally obnoxious ALARMING INK security tag attached to one of the exorbitantly priced running shoes you've just bought, sending you home with it so you can waste yet another worthless trip to their incompetently run store to get the obnoxious object duly REMOVED! Sheer IDIOCY, we tell you! UH.... the second cashier CLOD utters as he's perusing the receipt he's demanded to see once we waste the time and energy to return to the store to get the thing removed. It checks out, he quips as if that some astounding revelation. This dys-functional store employs none but the most top-notch, otherwise UN-employable employees! Not even so much as a sentence of REGRET let alone APOLOGY, God and Heaven Above forbid! IDIOTS! Censor THAT, Yelp!

Hi all! This location is closing but that didn't stop…read moreDaniel from giving the best customer service! He was helpful from the moment I walked in the door; took wagons up and down from the display, got the sizing figured out for my daughters soccer needs, and offered to help me carry everything out to the truck! I hope he will transfer to another location. He's a diamond in the ruff!