Great selection, better service and value was fantastic!!! Wasn't sure they would have what I was…read morelooking for and not only did they have it but was my size and my price

This place was a great find, hole in the wall sports shop! Mostly everything is used, sometimes you…read moremay find almost like new items. They also have gym equipments, weights. They had soccer and other special shoes (all used), hockey, ice skates, roller skates, helmets, ice skating accessories (not too many but decent), fishing rods, paddle boards, ski and snow boards. We found an almost new pair of ice skates and some other stuff. Not sure if we would go again but definitely good for those growing kids and their needs. The staff was helpful too, although no one can actually point you to the right size, right brand or sometimes even the sports. You just walk around and find yourself stuff, no one to assist. Definitely a good value for those expensive sports and hobbies.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Not only does this store rarely have the item or size that I am looking for... the staff themselves…read moreare... well... Dicks... They say that they are engaging their customers... when in reality I felt that I was being viewed with suspicion and doubt as I tried on a pair of shoes and perhaps looked a bit dismayed when the common sizes I was looking for were not surprisingly out of stock. So Because I left the store without buying anything - store staff alerted police to my shopping habits and I was interrogated by a Pleasant Hill PD concerning my lack of purchasing at Dicks... not that I stole anything, just that my image as a shopper didn't match their image of a paying customer?! Since when do sporting goods store clerks determine what is probable cause to detain someone (a mile down the road have you) ? I understand that shoplifting is rampant in this area but that is no reason to treat someone who has no intent to steal in that fashion. Meanwhile the only engagement I had with any of the Dick clerks at Dicks came from me asking questions only to receive half assed Answers. Just a shtty experience all Around. I've bought plenty of items over the years from Dicks but I will never shop there again. As for pleasant hill PD sending out their rookie to investigate the Dicks lead that I didnt buy anything so therefore I was there to yada... yada... yada.... Go solve some real crime and use your brain before detaining me. Next time it'll cost you $

Great sales good service great products friendly service really good sweats and shoes I just got a…read moreBody Glove life vest $24 out the door really love there price sales

If you need sporting goods and you prefer excellent customer service I would definitely recommend…read morethis Big 5 Sporting Goods store on Clayton Rd. My young child and I walked in today and not only were we immediately greeted but the person behind the counter, Maile also asked if we needed any help finding anything, and then I saw a really cute hat as she was ringing me up for a swimming cap and she told her coworker that I was looking for one that I could adjust to fit better around my head. In the meantime, another customer had approached the counter and at the last minute I grabbed one more thing. Maile rung my items up and asked me if I wanted a bag. Then, she helped the other customer on the other side as her coworker tried appeasing me with other hat sizes. Every person working there seemed to have a smile and a FANTASTIC attitude!

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Garrett in the shoe area helped me pick out women's sneakers. Very helpful and knowledgeable!read more

Great service! Quick turn around on putting a number and…read morelast name on my daughter jersey.

Store opens at 10am on Saturday and we waited 20 minutes and no one ever opened it. Beauty salon…read morenext door stated they are often late to open. so unprofessional and it their loss. we left and took our business elsewhere.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

The right shoes--and the right guidance--can make all the difference…read more I returned to Road Runner Sports after my Nike Pegasus 42s started feeling unstable, almost like my ankle was rolling and the cushioning was off. Thanks to the VIP program, I was able to exchange them within the 90-day return window and work with Travis again. Travis is knowledgeable, patient, and great at explaining how each shoe moves and supports your foot. Based on his demonstration, I switched to the Brooks Glycerin Flex, and I'm glad I did. During a run, I stepped into a hole in the pavement, and I truly believe the stability of the shoe helped keep the injury from being much worse. Road Runner Sports is an excellent resource for runners and athletes because the staff considers your stride, foot strike, comfort, and activity level--not just the shoe's appearance. The prices are comparable to other retailers, but here you also receive expert guidance and the added protection of the VIP return policy. Congratulations to Travis and his future bride on their upcoming Halloween wedding! I definitely recommend this location.

My husband purchased a pair of shoes and custom insoles in October. They have been wearing…read moresideways, so he came in for some guidance. It was out of the 90 day guarantee window, so he did not expect a free pair of shoes, more guidance on why they're starting to do that when he was told the insoles will help combat that. The young lady that helped us said the insoles were cut wrong, and asked the manager if he would replace them, as they were done incorrectly. The manager said no, as it was out of the 90 day guarantee window. Should the insoles had worn down because of my husband, that's different. Because they were cut incorrectly, that is the stores fault, not my husbands. The young lady asked if he would like his old (cut incorrectly) insoles in his new shoes. Why would that help if they were cut incorrectly? We left with a new pair of shoes, no insoles, and very dissatisfied. I would not purchase custom insoles here, as they are not what they are marketed.

I went here on 7/1/25 since the Lids at Sunvalley Mall was hats only. This place has a lot of…read morejerseys from various teams. There is also a sale section and I got a good deal from there. I bought an Aaron Rodgers jersey for $69.99 and a Davante Adams jersey for $29.99. Service was very good and I even had a conversation with the guy at the front desk.

My son and I have bought different things here. Good quality product.luke the stainless steel mugs,…read morelanyards, jerseys. They greeted us when we came in.