Stopped in here checking out some shoes. I asked "Evangeline" for assistance. Although she was busy…read moreat that time doing other things, she took the time to answer my question with a friendly attitude. That is customer service going above, and beyond to be helpful. Great job Evangeline! Regards, William K.

Stopped by with my husband to try a particular pair of shoes that he needs and just have due to a…read moredisability. Even called ahead of time and asked rep to hold in front as we were driving from Sacramento. The entire time my husband was walking/trying the shoes on we had a bunch of what appeared to be loss prevention folks near us and following us all the way to the paying line. Didn't they feel dumb that we were NEVER going to steal anything and were in fact paying for the shoes. Truly unacceptable, unnecessary, and even felt racist. No further comment.

I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Great customer service. Knowledgeable sales people in the shoe department. Helped me until I found…read moreexactly what I needed.

Sheer IDIOCY! When the clerk who's checked out stands there…read morewatching you set off all sorts of obnoxious alarms and doesn't think he's left their equally obnoxious ALARMING INK security tag attached to one of the exorbitantly priced running shoes you've just bought, sending you home with it so you can waste yet another worthless trip to their incompetently run store to get the obnoxious object duly REMOVED! Sheer IDIOCY, we tell you! UH.... the second cashier CLOD utters as he's perusing the receipt he's demanded to see once we waste the time and energy to return to the store to get the thing removed. It checks out, he quips as if that some astounding revelation. This dys-functional store employs none but the most top-notch, otherwise UN-employable employees! Not even so much as a sentence of REGRET let alone APOLOGY, God and Heaven Above forbid! IDIOTS! Censor THAT, Yelp!

Hi all! This location is closing but that didn't stop…read moreDaniel from giving the best customer service! He was helpful from the moment I walked in the door; took wagons up and down from the display, got the sizing figured out for my daughters soccer needs, and offered to help me carry everything out to the truck! I hope he will transfer to another location. He's a diamond in the ruff!

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

I bought a pair of new shoes, but when they came they were already laced up and tied, and out of…read morethe box wrap. It was a labeled as Endzone Return Order.

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

A one star rating is harsh ... but as my neck hurts, I feel it's justified…read more I rented a wetsuit for today's Sunday Alcatraz Open. The neck chafing: however, the wetsuit I got scratched the right side of my neck, and it hurts. The irony is after the swim, I realized that a wetsuit isn't really needed: warm water at 64 degrees with great weather - but I won't know in advance. I hope they either fix it or retire it. Otherwise,I'd give it a five star. Housed in an old rink. Very pleasant with excellent service.

DECENT VARIETY I…read morecame here on the Sunday before the first day of classes on Wednesday. I went to two stores prior to Bear Basis. I was looking for California Golden Bears clothes I could wear to a sports center/ gym while representing my alma mater. The two stores I went to prior to Bear Basics were more specialized in the merch but I couldn't find what I liked. When I came here I was hoping to find a t-shirt and short that appealed to me. After searching I found the items I liked. The t-shirt I bought had the insignia of the university. Also I bought a pair of blue short with a Cal logo. Both items were Champion brand. I liked the store because of the variety of Cal apparel. What made this store appealing to me while I was a student was the abundance of vintage graphic t-shirts. This was the place where I bought two Beatles album cover t-shirts: Sgt. Pepper's Lonely Hearts Club Band and Abbey Road. When I looked at the vintage shirts upstairs I noticed there were lack of selections unlike before. The quirkiness appeal of this place is gone, but Bear Basics is a nice store to purchase decent apparel.

The selection is horrible, the prices are even worse. They do not take returns after 7 days. If you…read morego within 7 days they only do store credit and will not give you cash back if your new selection is a bit cheaper. Do not come here to get your merch!!

I have come to Gryco with a super rush order two times in the past 30 days. They went into action,…read morefull steam ahead for both orders, executed, and have the T-shirts ready for us by the deadline. I appreciate you all making it happen and being so highly recommended with our firm. Thank you for being the go to for our T-shirt orders. You're the best !

Absolutely horrible business! Their Sales people are very rude and hard to be reached to get info,…read moreas they are hardly every in the office. When you do call to get information no one ever seems to know what is going on with your order. Several orders were done incorrectly with no real reason to why they were. The owner, Cheryl, got extremely crabby on the phone when I called to complain. On one occasion I had even walked into the office as they were talking badly about a previous customer, Sleepy Hollow, and how difficult they were to work with. Very unprofessional! I would never recommend using them. They are horribly overpriced! You might as well use another local business or go through an online store like Custom Ink or Teespring.

I visited the jewelry department here. Was assisted by "Arzo". She provided excellent customer…read moreservice, and was very instrumental in helping me make a decision regarding my purchase. Thank you very much Arzo! Regards, William K.

Nordstrom itself is still a great place to shop. This review is really for the free styling…read moreservice they offer. I was in need of a professional wardrobe after working from home the last few years. I set up an appointment with a stylist online and she called to ask what I was looking for, my sizes, color preferences etc. I was very specific- I needed an interview suit for my conservative industry, as well as day to day office pieces and shoes. I also said I was open to jewelry (costume - Nordstrom is one of the best stores for costume jewelry that is still high quality IMO). We set an appt and I cane in and she had reserved a large fitting room and had it filled with suits and separates. Everything in row sizes (I'm a 4 or a 6 based on the designer). Nice job of bringing in both high end and more reasonable prices. No shoes, no jewelry, no outfit suggestions. That was the "style" part I really wanted. Basically for a free service it's a nice time saver to have clothes pulled and ready for you to try on. But that's it. I was prepared to spend a lot of money because I hadn't shopped much in a long time and I ended up with a single suit, a blouse, and a random t shirt I later texted the same stylist to ask if she could pull some options for an upcoming wedding I had to go to. Never heard back.

Dropped into Big 5 today for a tennis ball but I guess they come in 3 packs so I walked out with 3…read moretennis balls. I don't play tennis espicially in this weather. I use to but years ago. These tennis balls are for massaging the bottom of my feet or at least the foot with plantar facsiitis which I am currently doing while writing this. I realized I hadn't written a review for this place so here it is. They have a just enough of almost everything here which is fine. I have purchased day packs, running hydration packs, shoes, socks, dumb bells, golf balls, pocket knives, ammo, yoga pad, shooting accessories, camping gear, other stuff and most recently today, tennis balls. Also, all the other sorts of sports equipement like baseball, basketball football ,etc gear. Always quick in and out and usually well stocked. The staff is pleasant and can answer my dumb questions. For an assortment of skies, and bikes, rock climbing you'll need to go elsewhere. BIG 5 has a niche and they fill it.

Need to take a moment and appreciate the people that work in retail especially at Big 5 - it's not…read morean easy job dealing with angry customers. They have an assortment of different sporting goods and many different sales/discounts. This is the go to spot to grab something quickly. Keep in mind they have a variety of items for a family value price.