I like REI and have visited several locations, both in the Bay Area and out of state. My…read moreexperiences have generally been positive--REI employees are typically friendly and helpful, similar to the vibe at Trader Joe's. Unfortunately, that wasn't the case at this location. The old lady that works there was unexpectedly rude during an unprompted interaction. With no eye contact or interaction between us she walked up to be and began speaking to me. When I looked up I was just confused because I wasn't even sure she was talking to me or the other person who also walked up next to me on the other side. When I didn't respond her attitude escalated and she spoke to me in a condescending, "talking at" manner, as if I didn't understand English. The completely unprovoked rudeness was so unwarranted.

Darian is great. I'm new to framed backpacks and he was patient going through a bunch of options…read morewith me. (and yes, after you went on break, I did end up buying a Gregory but just a Gregory 20 for this trip lol) i'll be back before for a bigger one next trip. Previous visits here I've tried on a bunch of shoes and can I just mention how amazing the return policy is for members? Once I find a shoe I just keep buying it here because I want this brick and mortar store to stay open. But every once in a while when my shoe changes and I have to find a new one it's nice to know that you have a year to bring it back if it doesn't work out. :-) Keep coming back y'all in person, or the brick and mortar stores will die

Sheer IDIOCY! When the clerk who's checked out stands there…read morewatching you set off all sorts of obnoxious alarms and doesn't think he's left their equally obnoxious ALARMING INK security tag attached to one of the exorbitantly priced running shoes you've just bought, sending you home with it so you can waste yet another worthless trip to their incompetently run store to get the obnoxious object duly REMOVED! Sheer IDIOCY, we tell you! UH.... the second cashier CLOD utters as he's perusing the receipt he's demanded to see once we waste the time and energy to return to the store to get the thing removed. It checks out, he quips as if that some astounding revelation. This dys-functional store employs none but the most top-notch, otherwise UN-employable employees! Not even so much as a sentence of REGRET let alone APOLOGY, God and Heaven Above forbid! IDIOTS! Censor THAT, Yelp!

Hi all! This location is closing but that didn't stop…read moreDaniel from giving the best customer service! He was helpful from the moment I walked in the door; took wagons up and down from the display, got the sizing figured out for my daughters soccer needs, and offered to help me carry everything out to the truck! I hope he will transfer to another location. He's a diamond in the ruff!

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

On 7/29/2026, my grandchildren and I visited Dick's Sporting Goods Store, located in Pleasant Hill,…read moreCa. I was greeted by employee Ayden who immediately greeted us and assisted me. I had an EXTREME amount of shoes to return and also some clothing items. Ayden, did not become irritated. Instead, Ayden called for back up to assist other customers and he gave me OUTSTANDING customer service. While Ayden processed my returns, his attitude and demeanor maintained very positive, friendly and accommodating. Ayden also made sure that other customers were assisted in a timely while he assisted me. Ayden is a GREAT team member and asset for Dick's. I live in Stockton, Ca. however, I will travel the extra miles to the Pleasant Hill Store just because of Ayden's AMAZING customer service. Thanks Ayden, keep up the EXCELLENT work!!!

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

I enjoy shopping here and became a 'Basementeer' member. Particularly, this location as I have fond…read morememories of ice skating here as a kid in the 80's! Almost brings me right back. I would encourage you to ride a bike (tons of bike parking) or take public transit. There is not a lot of parking for cars here, although you could park on the street. I also shop at REI, but much prefer Sports Basement. I even use their free 1lb propane tank refills (after initial purchase of a refillable tank) and I feel that that is a very smart thing to do give that the normal propane canisters are totally non-recyclable and considered hazardous waste, so you cannot and should not even throw them away. I found a hazardous waste disposal/recycle site where I got rid of mine, good riddance. The refillable ones they sell at Sports Basement is the way to go. Sports Basement has a good return policy and for the most part friendly people working there. I did run in to what seemed like an incompetent phone support person however. I had called the 800 number to cancel a preorder on a bike and she acted like she had no idea what I was talking about, and ended up telling me I would have to call the store I had set it for pick up at. It turns out, I was able to cancel the preorder via the 'AI' chatbot on the website. I'm really not sure why the phone rep. wasn't able to help with that.

DECENT VARIETY I…read morecame here on the Sunday before the first day of classes on Wednesday. I went to two stores prior to Bear Basis. I was looking for California Golden Bears clothes I could wear to a sports center/ gym while representing my alma mater. The two stores I went to prior to Bear Basics were more specialized in the merch but I couldn't find what I liked. When I came here I was hoping to find a t-shirt and short that appealed to me. After searching I found the items I liked. The t-shirt I bought had the insignia of the university. Also I bought a pair of blue short with a Cal logo. Both items were Champion brand. I liked the store because of the variety of Cal apparel. What made this store appealing to me while I was a student was the abundance of vintage graphic t-shirts. This was the place where I bought two Beatles album cover t-shirts: Sgt. Pepper's Lonely Hearts Club Band and Abbey Road. When I looked at the vintage shirts upstairs I noticed there were lack of selections unlike before. The quirkiness appeal of this place is gone, but Bear Basics is a nice store to purchase decent apparel.

The selection is horrible, the prices are even worse. They do not take returns after 7 days. If you…read morego within 7 days they only do store credit and will not give you cash back if your new selection is a bit cheaper. Do not come here to get your merch!!

I have come to Gryco with a super rush order two times in the past 30 days. They went into action,…read morefull steam ahead for both orders, executed, and have the T-shirts ready for us by the deadline. I appreciate you all making it happen and being so highly recommended with our firm. Thank you for being the go to for our T-shirt orders. You're the best !

Absolutely horrible business! Their Sales people are very rude and hard to be reached to get info,…read moreas they are hardly every in the office. When you do call to get information no one ever seems to know what is going on with your order. Several orders were done incorrectly with no real reason to why they were. The owner, Cheryl, got extremely crabby on the phone when I called to complain. On one occasion I had even walked into the office as they were talking badly about a previous customer, Sleepy Hollow, and how difficult they were to work with. Very unprofessional! I would never recommend using them. They are horribly overpriced! You might as well use another local business or go through an online store like Custom Ink or Teespring.

I visited the jewelry department here. Was assisted by "Arzo". She provided excellent customer…read moreservice, and was very instrumental in helping me make a decision regarding my purchase. Thank you very much Arzo! Regards, William K.

Nordstrom itself is still a great place to shop. This review is really for the free styling…read moreservice they offer. I was in need of a professional wardrobe after working from home the last few years. I set up an appointment with a stylist online and she called to ask what I was looking for, my sizes, color preferences etc. I was very specific- I needed an interview suit for my conservative industry, as well as day to day office pieces and shoes. I also said I was open to jewelry (costume - Nordstrom is one of the best stores for costume jewelry that is still high quality IMO). We set an appt and I cane in and she had reserved a large fitting room and had it filled with suits and separates. Everything in row sizes (I'm a 4 or a 6 based on the designer). Nice job of bringing in both high end and more reasonable prices. No shoes, no jewelry, no outfit suggestions. That was the "style" part I really wanted. Basically for a free service it's a nice time saver to have clothes pulled and ready for you to try on. But that's it. I was prepared to spend a lot of money because I hadn't shopped much in a long time and I ended up with a single suit, a blouse, and a random t shirt I later texted the same stylist to ask if she could pull some options for an upcoming wedding I had to go to. Never heard back.