Sheer IDIOCY! When the clerk who's checked out stands there watching you set off all sorts of obnoxious alarms and doesn't think he's left their equally obnoxious ALARMING INK security tag attached to one of the exorbitantly priced running shoes you've just bought, sending you home with it so you can waste yet another worthless trip to their incompetently run store to get the obnoxious object duly REMOVED! Sheer IDIOCY, we tell you! UH.... the second cashier CLOD utters as he's perusing the receipt he's demanded to see once we waste the time and energy to return to the store to get the thing removed. It checks out, he quips as if that some astounding revelation. This dys-functional store employs none but the most top-notch, otherwise UN-employable employees! Not even so much as a sentence of REGRET let alone APOLOGY, God and Heaven Above forbid! IDIOTS! Censor THAT, Yelp! read more

Hi all! This location is closing but that didn't stop Daniel from giving the best customer service! He was helpful from the moment I walked in the door; took wagons up and down from the display, got the sizing figured out for my daughters soccer needs, and offered to help me carry everything out to the truck! I hope he will transfer to another location. He's a diamond in the ruff! read more

Josiah and Tara are amazing -- they made toddler shoe shopping a breeze and enjoyable! read more

Big 5 Sporting Goods - store - Sporting Goods Near Me - Walnut Creek, California

I've been looking for Everlast Cardio Gloves. My gym sells them, but purple color was not me. After shopping online, the store locator found them at this store. There's a great selection of workout gloves to choose from, but my mind was already made up for the Everlast. With the packaging, the gloves were hard to put on. The staff gladly took them out for me to try. Sold! read more

As I began to walk to the back of the store to look at the sale on the shoes, I noticed there was a worker that followed me all the way to the back but they were near the camping gear. When I noticed, she walked away. Before I went to the register, I looked at the pepper spray. The pepper spray is next to the register & the front door is about 7 feet away. As I was looking at the pepper spray there was 3 workers hovering around the register, watching me. When I turned around to pay for my items, 2 workers walked off and 1 stayed to ring me up. RACISM AT THIS LOCATION! Find yourself another Big 5. read more

I been there last 2 days a go and I did not like the service. When I get in no one welcome me and the customer service is weird,I had this experience with employe's name RICHARD... I don't recommend it to people read more

Mom bought me some new snow shoes just before our most recent trip to Tahoe. I love her! Really cute black snow boots and they were on sale for $5 off. Armando rang us up at the register and was really nice too. Great experience and the shoes were fabulous during the snowy weather. read more

Big 5 Sporting Goods - Sporting Goods Near Me - Walnut Creek, California

Great experience! Walked in 15min before closing and the employees were all nice and helpful! I got in and out in under 10min and got an awesome inflatable boat & some maui water shoes read more

I come here for fishing stuff somewhat frequently. Definitely not the best selection on any given day, or the best prices. But the staff is nice, the stuff is very easy to find (2-row section at the front of store with middle displays, glass display with reels at the end of it, rods adorning the top of the rows), and typically it's not crowded. Staff is usually chillin unless you look lost, but they never hover or bug. If you're someone who likes really bubbly and enthused staff, you may be confused by the mood in there. That's a yp. I've worked a lot of retail and am a shy person in general, so your milage may vary. Never a bad interaction imo. I wanna piggyback on the selection part real quick: they tend to always have the basics (mono, fluoro, braid line, plastic lures, hooks, leaders, pre-rigged stuff, weights, floats/bobbers), but if you are someone who considers crankbaits, poppers, frog lures etc to be the basics, you are mistaken. I'm not always in that category as I switch between salt and freshwater. I believe I've seen all of those items here before (possibly not), but they get cleaned out of hot-ticket items somewhat frequently in my experience. Come here for hooks, line, spoons, dough-style bait, and soft plastic lures in a pinch. Ordering online at various retailers is always a better bet for selection and pricing, but you need to make a quick stop for essentials sometimes. If big5 is on the way, I don't sigh. It's great for that, and it's always quick and easy. UPDATE: crankbaits and jerk baits seem to be largely behind the counter, but not a great selection. Also this store is insanely shortstaffed at the moment, be gracious to the employees read more

Pretty disappointed by my experience yesterday. I usually go here for athletic shoes but their service and inventory has gotten quite bad recently. Some kid was there with very little product knowledge basically directing me to dig for the shoe size I was looking for on the floor and then couldn't really explain the difference in quality. I asked somebody else for help but they directed me right back to him. I don't think I will return. I found what I was looking for at Macy's with much better service and inventory. read more

Sign says opens at 9:30 am on Wednesday but nobody will open the doors! Normally I'm happy with this location but what a waste of my time today! read more

Big 5 Sporting Goods - Store hours apparently have changed but the sign hasn't! - Sporting Goods Near Me - Walnut Creek, California

Consistently has the very best prices on sneakers/running shoes/walking shoes. This is the only place we go. I'm always keeping my eye out for the $5 off coupons, which makes the price even better! read more

I shop at all the Big 5 locations in the area. This location is the only location that has consistently provided me with a poor customer service experience "everytime" I come into the store. I have not truly felt welcome when shopping at this location. I was disappointed with the lack of customer service from the manager. My last two visits to this location were in January 2022. I don't know why this location has provided me me with such a poor experience while the other locations have consistently provided me with such a good if not great experience. read more

Went to this big 5 last night. At like 720. I guess they close at 7 pm and we walk up to the door to do a return. Well come to find out the store was closing. I think i spoke to the manager and she was hesitant to help us because the store was closing. I felt super bad for bugging them. Long story short she told me to wait a moment, got the last people out of the store, disinfected my items and did the return. Super grateful she helped. Thanks lady. read more

Small storefront filled to the brim with sporting goods items. Cashier *never* greets customers, no matter who it is. Instead, in one instance, he stood and *glared* me as I browsed the items with my little nephew who dragged me there to look at the fishing gear. The cashier went so far as to come out from behind the register to pretend to put something on the shelf and watched us out of the corner of his eye instead of asking to assist us! It was very unpleasant and weird! Another associate also completely ignored us on another visit. However, she helped out a male customer who was purchasing fire arms at the counter! Luckily, on a third visit there was one helpful employee who walked over to assist us, however, he knew nothing about fishing equipment and referred us to the Alameda location where there is a knowledgable associate. After browsing all of the fishing rods, my nephew ended up purchasing one from another location. read more

Don't waste your time They have coupons but never works . People working there specially at cashier are rude and not helpful , go other prices save money and time . read more

Excellent customer service. Bought some dumbbells the other day and the sales person was quite nice and helpful. There was also a gentleman that helped me to my car with the weights which was also nice and much appreciated. I would gladly give them my business again. read more

Weird customer service and way more goods than the space can carry. Claustrophobic place with somewhat a good sale. Looks a lot like a discount clothing store like Marshalls but with less space. Not worth the hassle. I feel like service people there are not properly trained or managed. Register service attitude was as if I'm doing something wrong for buying things. The look I got when I came back to return something was bordering on hateful like in a jerk for making them work. There was an open discussion about lunch not being there soon enough. It's hard to tell employees from customers (no indication on clothes who is an employee except one person wearing a badge). I could keep going but you get the idea. read more

Two words...DISASTER ZONE! There is absolutely no organization to the merchandise and crap is piled everywhere. Good luck getting helped and god help you if you decide to go into the fitting room...it's some junky particle board with strange strips of fabric added for privacy in the very front window. Scary! Didn't buy anything...not that I would have been able to find anything! read more

I was in serious need of good quality running shoes. No, no! Of course I have absolutely no intention of going running! What kind of fool do you think I am?!? Still, I like to wear running shoes because they hold your foot well and minimize impact injuries when you're... errr... walking or, should it strike your fancy, running. So I bought these funky Nike Air filled with propane or diesel or vaporized kryptonite, for all I care. They have iPod sensors in there that can link to my iPod to serve as pedometer. Hell, should I ever have a heart attack, you can take off both my shoes and they will apply a strategic voltage charge that's very likely to resuscitate me because my shoes will have, over many years, monitored my heartbeat and have very intimate knowledge of how my heart chose to halt its normal operation. Pardon me, I digress... Big 5 Sporting Good has the most shitty service I've every seen. I basically had to grab an acne teenager, threaten him bodily harm, and he reluctantly agreed to fetch me my size 13 shoes. I then proceeded to the cashier, a task which took nearly an hour as the shopper ahead of me thought it would be wise to pay using pennies and she thought it might endear her to the other patrons patiently (NOT!) waiting in line. Anyway... $90 tax included but I god kickass shoes, so Big 5 gets 3 stars for selection. 'Nuff said. read more

Great and friendly service! I was approached calmly and professionally shortly after walking in, the staffer guided me effortlessly to my desired item. Again, as I browsed I greeted by Niko, who volunteered to help me find my desired items by checking other stores or ordering the items I was seeking. With his help I found what I looking for, and at a great price too! This store seemed to have a great stock and at what seemed very reasonable prices. Check this place out next time you need something athletic related. read more

They are a good store as long as u know what u want. They are pricey for most of there stuff. I bought some gym gloves from here they told me they not have them but i found them and wrist straps. So look around your self:) Ammo is pricy here unless it's a box of 22. If you looking or ammo get it online or go to pleasant hill near dvc there is a place called city arms and they have it all for better price. read more

Store is way too small for the sheer volume of merchandise they carry. Gotta squeeze through most "aisles", more like areas but they do have a decent selection it seems of most sport good items. I go for disc golf gear and the few times I've shopped there, they've had a HUGE choice for me. I mean, picking up stellar gear seriously! Service is bad though. They don't have a good system in place for cashiers and floor staff to be separated. They just seem to walk around aimlessly at times and if you have someone in front of you in line, you will have to wait a bit. read more

Christmas shopping for the men in my life! Service: 6/5 I came in not knowing anything about fishing or hunting. I asked for some help and Megan was absolutely AMAZING! She helped me pick out an array of awesome fishing and hunting gifts, got a basket for me, checked prices for me, and went above and beyond by teaching me about fishing stuff too! Atmosphere: 4/5 The location was a bit messy, but being the last weekend before Christmas I'll give them a pass. I don't go into many sporting stores, but it seemed to have a large selection. Parking is a little tricky. read more

This store is awesome! It's very dog-friendly, and not just for service dogs like me. Every time I come in I get the royal treatment. My human companion likes buying the shoes on sale (he says they have the best deals on high-quality name brand shoes), as well as workout clothes, rain gear, and more. Be sure to shop here! read more

I went to return an item that I bought in LA. The person from that store said there was no length in time I needed to return and item and that I could do it at any Big 5 store. I work out of town and was unable to return this cooler till a month later. Went here to finally do so. The blonde haired middle aged woman, smaller figure, super think eye liner, was helping an old gentleman ahead of me. Her name was Megan. She was peaches to him, being extra customer service friendly. She along with a few other workers saw me enter and no one said hello. Once I was being helped by here, she barely addressed me and looked at me. She looked at me with complete distrust when she asked me if I had used the cooler. It was obvious that I had not with the tags and stickers still in tact. No signs of wear. She gave me grief saying that the return policy was not what I was told. I just recited what I was told where as I would not have purchase do if I could not return it seeing as that I wasn't sure if I needed it or not. She said she would do it this one time. She kept on mentioning how long it's been and that it wasn't even purchased from the same store. Why are you giving me grief after you said you would return it. Mind you her attitude towards me was as if I was trying to pull a fast one on me. She asked me again if I had used the cooler. I said no, As I said no, she smiled in a snarky way as if she were thinking "yeah, right" and it was very rude. I was treated like a criminal here due to some previous employee not understanding the return policy. Big 5 does not have standardizations for their employee training. But this woman has got it go. She was a complete b*tch. I will never come here again or quite possibly another a Big 5. read more

I was going hiking today and stopped by at this store to pick up hiking poles. I asked one of the ladies at the counter where I could find them and was helped immediately. Then upon my request the girl at the counter took out a scissors and patiently cut all the plastic packing cords so that I could use the poles immediately without having to cut everything myself. Bonus points for providing a parking lot so that customers don't have to feed the parking vampires of walnut creek. Big 5 is not some fancy store but it does have low prices and in today's world, that is a much appreciated fact. Cheap is cheap for a reason, so I don't expect too many bells and whistles here. In and out, grab and go is how I shop here and it works well for me. read more

i come here on a regular basis and amber is always helpful and organized despite being super busy.

This place seems over crowded with merchandise and a little run down. I went in to look at shoes and the older gentleman that works in the shoe department was helpful enough, but I had to listen to him complain to his coworker that the store is in a constant state of chaos. It was like listening to a comedian make funny of the elderly with a "good ol' days" speech. They didn't have the size I needed, so I left. The old guy barely acknowledged that I handed him the shoes back. He was on a roll with his rant and couldn't be bothered. read more

What can I say? There are not words that I can use to describe the level of customer service at this store. In particular the store manager Amber. She is rude, unhelpful and actually yells at you - yes, yelled. Needless to say Big 5 lost my business and I would strongly urge anyone to not give this store your business. I was there to pick up an item and at the time I picked it up it was on sale. all I asked for was the sale price and I was refused. I ended up not picking the item up and getting my money back and ordering it online for cheaper in the end. Horrible customer service and Big 5 has Amber, their store manger to thank for this. read more

Came here to buy my father a BB gun for Christmas. I bought him the BB Gun, C02 cartridges, targets and the BB's. All recommended to me by someone who worked over the counter at the BB gun section. I don't shoot BB guns and I know nothing about them so she showed me what I needed to buy in order to make this gift work. During Christmas, after opening the gifts we decided to go test the gun out. I noticed that the BB's were not fitting in the gun correctly even though on the box it says they are the right caliber for the gun. I came back in the store to exchange my box of BB's for the right ones. Some other lady helped me out and wasn't the same one before. I explained to her my experience and she looked at me like I was an idiot. I know nothing about BB gun's and she said that I had bought the wrong BB's. I told her that one of her staff told me what to get. She was very irritated and annoyed. She even open the can of BB's up and thought that I took some and was trying to freeload. read more

There's a part of me that hopes this place will not fade away like Copeland's and Oshman's has over the last decade or so, and I hope they can withstand the new Dicks that's coming to Pleasant Hill. I actually do check out their weekly circular, because the one constant from here is their shoe selection. They may not have the newest Nikes, etc., but $50 or less should get you a decent pair of shoes, slightly more for running shoes. Maybe not heavy duty hikers or non slip work shoes, but something for everyday use. Apparel is reasonably priced also, there's just a lesser selection. I don't play as much softball as I used to but they have a few bats and cleats, and the same can be said for ski gear, some items just not an abundance. It's sort of like an outlet store without having to drive to one. This doesn't mean I won't still go to the specialty stores, but if you plan to come here just looking and not buy something, you just might be surprised when you find yourself making a purchase here, it's happened to me before. read more

Big 5s are the same everywhere ya go...but they generallyhave what you need and friendly staff. Seems like everytime I walk in one of these places it is so cramped with product it resembles a garage sale but with strictly new items... Cramped but works.... I'll take it. read more

Disorganized, crammed with stuff, about 50% chance that they will have the size in your first choice of shoe that you want. The only reason to go here is because prices are very low, much less than Sportsmart, especially when there is a sale. But earlier reviewers are correct - although the same merchandise issues afflict the Concord store, the employees are much more pleasant and helpful. read more

Good Customer Service?, I don't believe that the management at this location has any idea of what that even means. What happened to the phrase "The Customer's Always Right!?" Today's visit was almost worthless . My boyfriend and I were told that if we came in we could get a copy of our receipt from an item we recently purchased. After we took the trip back to this location to receive our receipt we were rudely told by the manager that she "didn't have time for us" just because we didn't know the exact time of purchase, though we did have an idea of the time. To be fair, I know how time consuming it could be ( I too work in retail/customer service/and management and I deal with this sort of situation all the time) but I have never made a customer feel so unimportant or unappreciated. It would have been a completely different experience if she would have at least tried to find it but no, she instantly refused. After this cruel experience, my boyfriend and I decided to forget the receipt and walk out. We were both so shocked at the horrible service we had received that we decided to download yelp just to give this review. The only reason this location deserves the one star is because after we angrily left we generously decided to go back and check out the bb gun that we've been talking about for awhile. The lady working by fire arms was sweet and kind, totally opposite of what we had just experienced. Though we did give them our business once again because the convenience of where it is located at the time, this location will no longer be our first choice for sporting goods. At least not until there is a greater balance of GOOD customer service. read more

Incompetent staff but the store manager seems a little more with it. Fair selection of .22LR ARs and rifles and shotguns. They've got some sweet boxes of swiss 9mm ammo and Hungarian 7.62x39 but prices are higher than if you just ordered online for rifle, since the new moronic CA. pistol ammo law must be in effect by now. Parking is okay and overall selection is ok. read more

this store is right down town easy access ,but when i go into the store the people that work there are lazy and absolutly worthless .i ve stood there several times and no one will help me what so ever even after being asked to do so they point at someone else thats with a customer and say nothing.Now not every employee is like that but most of what ive seen are ! ill never give them satisfaction again that store sucks after getting a product and coming back into the store 15 min later they looked at me and walked away into the back and didnt want to wait on me didnt even say hi just turned and walked worthless ! read more

I've been coming here for about 8 years. I get shoes for my son and I. We have usually find shoes in our size for a good price. When I've come here the staff has been friendly and helpful. Easy free parking which unusual in WC. read more

This place was horrible, outdated apparel, no consistency to what was where, workers standing around, elevator music, it was like a scene from Gummo (any scene, pick one) basically depressing as ever. It stood in the perfect place, it was the last shop on the outskirts of the shopping center. read more

If you need customer service or someone to even aknowledge that you're standing at the counter to look at something to buy..... Go somewhere else!!!! Employees don't say Hello nor do they care to make a sale. Wasted 20 min of standing there and asking for help before I just walked out read more