Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

A couple of years ago, after years of frustration with Stan's, we switched to Service Wizard for…read morethe care and maintenance of our two HVACs. Good move! 1) Making maintenance appointments is easy, but it is even easier to make an appointment when there's a problem with one of our systems. They really are there for us when we need them. 2) From the moment they arrive until they depart, it's service with a smile. Check out my photo of Diego and his special carpet arrival! They keep their booties on in the house, too. 3) Our systems are running well. Poor installation problems caused by previous vendors have been corrected. 4) Pricing has been fair.

Great service, again! AS ALWAYS!…read more Easily scheduled an appointment and Pete showed up when he said he would. He even gave me a phone call 40 minutes before to tell me he was on the way! He clearly explained the problem and gave me several reasonable options. Extremely professional service. I'm a huge fan of the service I get from Honest!!!

I had booked a technician to come in for an annual checkup. After some work, he decided to spend a…read moregood minute standing right in front of my window making my dogs bark like crazy while just staring at them. I told him to not intentionally annoy my dogs because I was working, which caused him to pack up his gear and leave without saying anything. He stated in his report that he didn't want to bother the homeowner for being busy working, so I was not informed of any recommended maintenance. At this point I had my gate unlocked and garage door open still for access to the attic. If I hadn't noticed that he had left, anyone could have walked in and stolen tools that I keep in the garage. I reached out to the office and the feel I got for them was that they didn't care at all. I got an "I'm sorry this was your experience" from a manager after chasing them down with emails and phone calls. The response was extremely lackluster other than "sorry you had a negative experience." I will not reward incompetence with my money.

Wanted to give a good review to great family business. We have been a customer for four years…read more They are always prompt to respond they are knowledgeable and very price conscious The last call out was early Saturday morning when we woke up to a hot house. Carl was there first thing and saved our weekend I have referred them to all my family members and we all agree you can't good wrong by calling Carl Heating

A lot of folks slapping down five stars here and the few that didn't have nothing to do with Carl's…read moreworkmanship. I was looking to replace my entire AC system which is why it's important to find the best in the business and rated the best. It's also important to find more than one 5* business so you can get a better picture and quotes for such an expensive endeavor which I found helpful. If you're going to go all the way with such an expense, it's best to educate yourself as much as possible, and there's lots of YouTube videos on AC repair and replacement which you should watch prior to making that decision. You really need to be an informed and educated customer or you might find yourself with an inferior or wrong system. I found that certain AC companies want the steer you to certain brands they represent, so you may wish to decide on a brand first. I found that the Carrier Infiniti system with its very high seer rating and variable speed was the perfect choice. More details on this system in the photos below. If you live in a two-story house like mine, you can expect the price to be much greater due to the fact that you have dampeners which will need to be fixed or replaced which greatly adds to the bill. As for my AC, it was over 20 years old, but still chugging along. However, I knew there was going to be new mandates in 2025 which would greatly add to the expense of AC replacement such as a new refrigerant which is slightly flammable called Puranovance. I replaced my old R22 compressor with the new R-410a which is still readily available, but will eventually be phased out many years from now. I also mistakenly thought you'd get a good deal by replacing it during the cool months, but apparently a lot of people were doing what I was doing so no break in the price. As a matter fact, the date of manufacture of my new Infiniti compressor was only just a couple weeks old before it was installed. After some back-and-forth on pricing, we finally decided on a date of installation. Carl and his crew showed up and had everything installed within six hours and hauled off the old units. We still needed some troubleshooting in order to dial-in the thermostats functioning properly, but everything works perfectly now and the temperature remains exactly as you set it throughout the house. Both the compressor and the blower motor are incredibly quiet. Since I knew I needed this replacement at some point, I had enough money in the bank to cut a check for the job. When you sign up for Carl's service, you get Carl in the equation. Check out the photos below which show you the equipment, specs and the pricing. Update: After 2 weeks the plenum did separate, but I was able to use foil tape to close up the 8" gap. Personally, I think a 30 day check up would be a good idea not just for Carl, but anyone who gets this kind of installation from whatever company you choose.

South Austin, here…read more Had the wonderful pleasure of working with Benji this afternoon. Not only was he professional, but he was kind to my space and pets. Benji finished outside with the unit and still took the time to do a walkthrough of the house and pointed out the filters and switched them for me. THANK YOU BENJI!

We had these guys come out last weekend to look at our AC unit that was making noise. They happened…read moreto have availability the following morning, so out of convenience, we went with it. The guy who came out was super nice. He diagnosed a bad compressor (in our 2 year old system) within minutes. Obviously parts are covered under manuf warranty, but we were on the hook for labor and somehow also the cost of freon (not unique to this company, but what a sham). Where it gets interesting: We were initially told it was $1600. Somehow after I had said yes, the estimate jumped to $2600. Supposedly this was due to the size of the unit and the amount of freon - our system requires 8lbs 2oz. Sticker shock on sticker shock...but whatever. We were just hoping to get out closer to the first estimate and moved forward with the appointment while the weather was nice. On the day they were scheduled to come, we were given a window of 8-12AM but told it would likely be around 10AM. We obviously made arrangements to be home. By 1PM, we had still not heard from them. My partner called to check in, and he was told by the office that they were running late on a job but would be there shortly. By 3:30PM, we had still not heard from their office. We ended up just canceling the appointment... These days, there's just no excuse for poor communication. It's super freaking rude to leave people waiting - people who have taken time off work to make sure they're there for the appointment window you provided to us. It's not that hard to keep people posted if things change. I fully respect the fact that other jobs can run late, etc. But to miss a 4 hour window by 3.5 hours without even a call to us is beyond ridiculous.

Our A/C needed service and James & Eli were quick to respond and get our a/c back up and cooling!…read moreAnother company came out and told us we needed to replace our system as it was low on refrigerant. I got a second opinion from a trusted friend that referred us to this company and I glad I did! They found a refrigerant leak and were able to repair it and get it back up and running! Saving me a ton of money! They took pictures and kept me in the loop as I wasn't able to be at the property. Highly recommend them!

From the owner: Founded in 2004, Island Boy Air has been your trusted HVAC partner in Austin and beyond. Our…read moreexperienced technicians specialize in repairs and diagnostics, delivering expertise and integrity with every service. With a commitment to customer satisfaction that's second to none, we’re here to keep you comfortable year-round. Choose Island Boy Air for dependable service you can trust!

This business will be my A/C service provider for as long as I live in this area. I have been using…read morethem for at least two years. For not a lot of money, they come out twice per year and perform a very thorough pre cooling season and a pre heating system check in order to head off any problems. So far, I've had no problems. The technician clearly is an expert in his field and is also a very good communicator. No need to look elsewhere, this should be your company too.

I appreciate that they reach out annually to do preventative maintenance. We've used them for a…read morenumber of years.

If you're in need of A/C work, this is your guy! Israel did some work at my house and absolutely…read moreknocked it out of the park. Not only did he do an amazing job, but he's also one of the friendliest people I've ever met. It's always great supporting someone from the neighborhood too. Highly recommend!

I needed a whole new AC system and they gave me a very fair price but the professionalism was top…read morenotch! It seems like they do everything by the book and don't cut any corners. Even things like making sure the heater was adjusted for propane (which I guess matters) were accounted for and I feel really pleased that I called them.

These guys are top tier. Super helpful and knowledgeable. I would totally use them again. 5…read moreStars! Give them a try, they won't steer you wrong.

The service tech was professional very knowledgeable and courteous I would use them every time…read moresecond to none