Photos are from their Instagram: @junglepark_montebello
I originally was going to give this business a 5-star, but that was when Şule was working there. Her customer service was excellent. So, we would come back every month with our boys. Anyways, since she has been gone this business has been hiring "family" and/or "friend" to do some part-time work. I have nothing against it, but they're terrible at customer service.
The guy that was working on the afternoon of 11/13 was (no better word for it) a complete jackarse. My husband addressed him because the air soft gun that my 10 year old was using seemed to be malfunctioning and he had hit the same target in the middle multiple times. The target wouldn't budge. So, he addressed your staff to just come over and check it out. He approached us and aggressively with a rude tone asked, "Wot's the problem?"
We told him the issue and all we wanted was for him to take a look at the air soft gun to check if it was alright. Instead, he proceeded by taking the loaded air soft gun beside him and started shooting down all the targets. Then proceeded to rudely say, "You need to shoot the targets."
Now I don't care if he wants to be rude to my husband and me thinking maybe we want some sort of freebie, but that's not that case. He made my 10 year old feel terrible with his rude attitude and instead of wanting to play another round; he wanted to go straight home. So yes, my husband told your staff that he didn't need to be an arsehole because my kid took it personally.
I did send their Instagram a message, but the owner don't seem to care about one complaint. We came to this business often enough BECAUSE my children enjoy the fact that they can participate because you don't have an age limit. They have fun at the store and they could care less about the prizes. When they have employees like that who made one of my kids feel like he sucked and didn't know what he was doing; he really shut down his confidence when he is progressively gets better every time we go to the store.
Unless my kids really, really want to go; I'm done doing business with this store. read more