This place was great. The staff was super nice and accommodating. I had something I needed done…read morereally quickly and they were great about it. Definitely recommend this place.

so great! they always fix my dresses for dances perfectly and are so helpful!!!! they are so nice…read moreand always work so quick

They prioritized my items for a deadline and did a great job! Thank you I will def be back!read more

They did a great job on the shirts. The employees were very helpful and the order was received on…read moretime.

What a great experience! Simple, fast and great quality work!…read more We ordered a "Simple Modern" Batman backpack but there wasn't an option to personalize. My daughter had her name on her backpack so of course my son needed his name on his! Found PHX Threads Embroidery, walked in, was greeted by the lovely Tammy and she asked about interest, font, color (there were so many!). She sent me a photo before it was done and it turned out perfectly! So happy with the results, price and overall experience.! Will be back! Sports are in session soon!

Tammy was easy to communicate with and realistic about the turnaround time. She sent me pictures of…read morewhat it would look like before it was made. She did an excellent job and was so sweet. Highly recommend.

3 times coming during business hours. Closed every time !!!…read more Apparently they don't need business

Mae is fabulous and always helpful. They have a wonderful selection of scrubs and apparel and…read moreoffice clothing.

Incredible customer service. Went in a few weeks before Christmas with five items and Eddie was…read morewonderful to work with. Very reasonably priced and turnaround time was much shorter than expected for this time of year. So happy to have found such a wonderful, locally owned business for all my embroidery needs. Highly recommend!

Very responsive to email. Quality work completed quickly and accurately. If you are a figure skater…read morelooking to get your gold medal jacket embroidered, Eddie will do an amazing job at a reasonable price, great experience! A++

They lost the jersey I dropped off for name and number…read more They said it was probably stolen. I saw it a couple months later on eBay.

Neal and his team did an amazing job on our shirts! It's such a quality embroider! Super pleased…read morewouldn't hesitate to work with them again!

Great Selection! Stopped in and was warmly greeted right away and all my questions on threads and…read moretextures were answered. Cannot wait to start my project! I'm a newbie

I placed an in-store pickup order on 2/13 for three items- two threads & needles. I called on 2/18,…read morerequesting them to ship instead. They explained one thread (Fyre Werks) was out of stock & on order, which I understood, but assured me the second thread (Neon Rays) and needles were in stock & would be shipped promptly. On 3/11, after three weeks with no package, I called them again; Ally assured me it would be shipped immediately. I paid for shipping at their request. By 3/26, still no package, so I called once more, & they again promised to ship right away. On 4/4, EIGHT weeks later, my account still showed the order as unshipped & set for pickup. I called again & spoke to Ally, who now told me they don't have either thread instock- both are on order & unobtainable. The issue is that they told me multiple times they had the neon rays & would ship it. I asked Ally if I had come in to pick up the order around 2/13 when originally placed, would they just not have had it? She said "yes, I'm realizing that now." As a disabled person who doesn't drive, getting across town isn't easy & I also don't have time to repeatedly call & hound a needlepoint store. When I pointed out they strung me along for eight weeks with false information, Ally was defensive rather than apologetic or accountable, & said any other shop would be the same. However, I have not had this experience at any other shop. I understand the needlepoint boom has depleted inventory, the issue is they continually said they had it & now say they never did. I requested a refund, which they agreed to I know needlepoint isn't a major issue in the grand scheme of things, but this situation reflects poor inventory management & more importantly, poor customer service. A sincere "I'm so sorry" could have made a significant difference & probably avoided this review. Unfortunately, I won't be returning, but I'm grateful there are many other LNS shops in Arizona.

They printed for me what other printers considered too small of an order, only eight T-shirts…read more Based on a brief pencil sketch of what I needed and a handwritten note on the text for the front and back sides, they generated and emailed a mockup of my request the next morning. I responded back with a few minor changes and asked if they could deliver the product on a very short timeline. They not only beat my deadline, but they also improved the original design. The staff is friendly, responsive, and most importantly very creative. Things that are highly desirable when taking a project from an idea to reality in a short period of time. Their shop is clean, well organized, and equipped with very sophisticated machinery. I believe that they are capable of successfully completing any printed product on demand. At the same time, making the experience of working with them very enjoyable.

I was in a tight spot, needing 12 logos embroidered on Lululemon Apparel within just 4 days. After…read morereaching out to 7 local businesses on Google Maps, only 4 responded and the only one that could meet my urgent needs was Industry Print Solutions. Their quick response and ability to accept my last-minute order left me pleasantly surprised and extremely satisfied. Special thanks to Ehyra C. (Sales rep) for making it happen! Much appreciated.

I hired R and L Embroidery to sew pvc patches and puff embroidery on hats. I was told that they'd…read morebe ready in two weeks. When the deadline passed, I called and texted the owner, Richard Sauenz, but never got a response. After a month had passed, I went to their office and learn that they had not started on the project. So I took the hats back and was promised a full refund within a week. It's been over three weeks with no refund issued. I do not recommend this company to anyone, as they are not reliable on any level.

I've used R&L for both my business needs as well as personal patches and embroidery and they always…read moredeliver! Such a nice group of people and their products last and look great. They just moved to a larger storefront caddy corner from their old location right off 32nd and Greenway and just getting setup and unpacked but they still accepted my latest order and didn't skip a beat. Definitely recommend!

I am a customer that needed special attention and they were willing to accommodate me every step of…read morethe way. A mistake was made when producing my items and Paul did everything he could to make it right the next day. Best of all, my customers are happy with the quality of their work.

I asked them 10 different times to help me put some logos on Hats and the guy would never get back…read moreto me and he'll I would do it and then he would never answer my calls worst customer service ever I would never recommend them they are garbage