Very rude, unprofessional,. Work is shoddy. He needs his licensed revoked causing more stress…read moreinstead of solving problems . Making more problems and costing people more money.

The owner recently reached out to me to ask me to re-evaluate my previous 4-star rating (which is…read morereasonable). I explained to him why I felt it still accurately reflected my experience (and I gave it a lot of thought). He apparently was not pleased with my response and has asked me to find someone else to inspect my backflow valve--which is his right. That is too bad as my experience over the last 7 years (with annual inspections and other issues) was pretty positive. However I did not find this latest experience very positive, hence the updated rating of 3 stars.

Super convenient and responsive; they'll take care of everything for back flow testing!read more

My city requires annual backflow testing, and The Backflow Guy makes it so easy. They sent someone…read moreto my house within a day of me contacting them, conducted the test, and sent the form directly to the city for me. Super efficient, responsive and easy!

I received a notice from the county that I needed to test my backflow. I forgot about it and…read moreliterally found it the day it was due so I called the first trustworthy name on the list they gave me which was city backflow tester. I gave them a call and Ken who I think is the guy running the show answered and I explained what I needed on such a short notice. He was super accommodating and came out that same day at 6pm keep in mind I called him at 3pm! He tested my backflow and sent my test sheets to the County the same day even though he said they usually send it out the next day but he expedited it based on my needs! City Backflow Tester is the way to go if you need your backflow tested!!

5 Stars to City Backflow Tester! I gave them a call because I received my 2nd notice from the…read morecounty to test my backflow. They were quick to respond to my inquiry through email. Ken was available to test our backflow that afternoon, everything was taken care of that same day and now the county is off my back! Ken was super knowledgeable and friendly! Thank you again Ken at City Backflow Tester!

Zero stars. Horrible experience, shady work practices and hostile when called on it…read more He seems to use different business name aliases depending on location, including: A-Coastal Backflow (for Half Moon Bay/Coastside Water) A-Newark, Fremont Union Backflow (for Alameda County) A-1 Morgan Hill Backflow Testing (for City of Morgan Hill) A-1 Palo Alto Backflow (for City of Palo Alto) San Jose Backflow Repair and Testing (for San Jose) Different addresses, different phone numbers, same one guy. Unfortunately like the job he did - sketchy.

Bad customer service, inability to schedule service and follow through on service. Don't schedule…read moreservice and just not show up, no communication. When I called him through text message that we don't want to service. Due to jerking me around on the scheduling, he got upset and sent me a smart a** message trying to act like he was so cool. But at the end of the day, his reviews show his customer service sucks

I haven't used this business for their actual services, but this review is regarding a pretty…read moresketchy run-in with one of their branded vehicles. Around 11:20 AM this Monday on El Camino, I watched the driver cut across lanes right in the middle of an intersection without using a blinker. It was a pretty reckless move that nearly caused an accident. ​If you've got employees out in company-marked cars, they really need to be more careful. It's a bad look for the brand and, more importantly, a safety hazard for everyone else on the road. Hopefully, management can get this sorted out.

I would not recommend this company. We had them come do an inspection for the backflow. The first…read moretime, even though the ground clearance was sufficient under the backflow, he insisted on measuring the clearance from the edge, which was higher, and said it would be an automatic fail. No problem, we clear out a wider area and leveled the grounded. The second time he came back, he showed up with a 4 ft long leveler to measure and again, claimed that there wasn't enough ground clearance edge to edge, and it was again an automatic fail. This was a clear case of changing the requirement, and on top of that, he was very rude and uncooperative, and even charged a $200 service fee. Overall, a very poor experience and we have nothing positive to show other than a hole in my wallet.

I've hired Greater bay Backflow annually for the past four years or so, inevitably prompted by a…read moreletter from SF Water than my annual test is due. This is for a backflow preventer on a gas boiler for a hydronic floor heating system. I'll then find Gavin in my contacts and send him a text. Gavin arranges a time to come by, usually within a day or two of me reaching out. The check itself is quick and simple. Gavin advised me on what's needed, when the valve might need to be replaced (not yet) and why the checks are done. On one visit, a part unexpectedly broke during the check, and he was able to make a temporary fix and then come back the next day to fix it. Overall, a good service at a fair cost!

Gavin is professional, very responsive and gave me a reasonable quote. He arrived on time today and…read moreeven helped us flush the pipe before actual backflow testing. The test went very smooth. I'd recommend him.

Gerardo is a great job with fixing a huge leak in our sprinkler system. He replaced the poor…read morequality parts with better ones and moved the valves from underground to above ground. A couple of weeks later we had a small leak, and Gerardo came over the next day and fixed it. Great service! He provides a one year guarantee on all his work. I would definitely use him again and recommend him highly. Finally, I appreciated the time he took to explain the details of my sprinkler system works so I'm better informed.

Excellent timely & reasonable service. I noticed a bad leak…read morefrom a buried supply pipe late Saturday & called Dicks for service early Sunday expecting to get voice mail. I was surprised my call was answered & thrilled that Gerado said he would be in my area in an hour or so & could take a look. When he arrived he gave me a quote & said he could repair it now. Everything was in good repair & done at a very reasonable price. A week later late in the evening I noticed another section had begun showing some seeping at the popup heads & figured to check it in the morning. Next morning to my surprise I received a text from the water co that my smart meter had alerted them to a continuous flow. I went right to work & saw I had a valve problem. I thought I could handle the repair on my own following some you tube advice, I replaced the top of the valve body. Long story short I was unsuccessful & couldn't stop the ebb. I called Gerado who determined possibly because my original valve was over 16 years old there could be some minor variance to the molding process or I purchased a defective valve. We agreed to replace the entire valve assembly. Gerado who returned again on Sunday with a new valve installed the valve in short order. Immediately all was back to good working order. I cant say enough about the great service I received from Dicks & master technician Gerado. Don't hesitate to call them for your irrigation system needs you wont be disappointed.

Joel has been a lifesaver multiple times for us! I met Joel when we had a backflow issue, however,…read moreI soon realized how I'd be able to leverage him for more home projects I had been putting off. We ended up replacing nearly all of our faucets (bathroom + kitchen), replacing toilets, and fixing some leaks around the house. Soon after we had our disposal replaced. Later, he helped fix a neighbor's tub that wasn't fixed correctly and leaked into our home and caused water damage. I will certainly call Joel for any/all of my future plumbing needs (and hopefully not anytime too soon)!

Joel did an amazing job navigating a challenging situation involving a replacement of a broken main…read morewater valve and a leaky pressure breaker valve in tight quarters. Regardless of the time, effort and challenges; Joel pushed the project through to a successful completion (likely when most folks would have "tapped out".) His work ethic, integrity and skills are top notch and I whole-heartily recommend his services to anyone. Thanks Joel!

Look no further, hire Norman for whatever you need done in your home! Best work I hired Norman for…read moreseveral small jobs around the house and would absolutely hire him again. I reached out to several highly rated handymen on Yelp. Norman was the only one who asked a bunch of questions by text, asked for measurements and pictures and videos, told me to buy particular materials and measure/test them and send him pictures, etc in advance to make sure everything would work. His estimate for the work was similar to what others quoted and I appreciated his attention to detail before even arriving so I hired him for the work. With some of the parts of the job, there would have been no way for it to have been done when he was here if Norman hadn't done all this detail-oriented planning in advance. When at my home he told me what was cosmetic and what needed to be fixed to avoid damage. He told me what he wasn't comfortable doing or he didn't think needed to be done. He had creative solutions to making things work (altering a standard closet bracket from Ace hardware to fit in a closet with weird dimensions). He explained what he was doing and why and showed me how to do a few things on my own. He was open to feedback when I was a perfectionist and asked him to go back over an area he had patched/painted. An example of Norman going above and beyond: There was a small crack in the wall I had asked him to patch/paint. While other handymen would have done it and left it at that, Norman investigated to find out the cause (cracked caulk on the outside window pane) and offered to fix it. Very knowledgable, detail-oriented, skilled, and kind. Stop scrolling and bookmarking and hire Norman!

Norman is great. Quick availability and very respectable demeanor in your home. Norman quoted me…read more$450 to replace my kitchen faucet, fix a leak in my bathroom sink, and re-caulking my bathtub/shower walls. 1/3 of the jobs were fully completed (the kitchen faucet). Norman looked at the bathroom faucet and advised me to get a plumber out to fix it. He went through the work of taking out the cabinet drawer, phoned a plumber friend, but no work could be done by him. Not an issue, I understand a plumber was needed, but the project wasn't completed by him. For the shower re-caulking project, he said the existing grout was an issue so he only caulked the perimeter of the tub and didn't re-caulk the walls. Also not an issue, but the job wasn't completed as intended. Norman still charged me $450. I asked him, "still? Even with the bathroom sink not fixed and the shower not fully re-caulked?" He just looked at me and nodded his head. I paid him the $450 but I don't feel great about it. I feel like there should have been a price adjustment because I agreed to $450 under the impression all 3 projects would have been completed. Kitchen faucet looks great and no leaks. I know Norman is a professional and does solid work.