Nothing humbles you faster than a first-floor bathroom flood at night. Absolute chaos. Towels everywhere. The kind of situation where you're googling "24 hour drain service" with one hand and trying not to cry with the other. And here's the truth: "24 hour" can be... tricky. A lot of companies advertise it, but then suddenly they're "fully booked" until regular business hours -- yet still want to charge you graveyard shift pricing. That math didn't sit right with me. 24 Hr Drain Pro was different. They were upfront about pricing, didn't play scheduling games, and actually showed up when we needed them. No pretending. No bait-and-switch. They hydro-jetted and snaked everything thoroughly and handled it like pros. Calm, efficient, and clearly experienced. The situation was gross, but they didn't make it feel chaotic. What really impressed me was the follow-through. They scheduled a return visit a few days later to take a closer look at potential underlying issues instead of just fixing the immediate clog and disappearing. That level of responsibility says a lot. Hopefully I never need emergency drain service at night again. But if I do, I know who I'm calling. Definitely recommend. read more

Steve was awesome!! Arrived on time, and went right to work on our clogged main line., Cleared the backup, all at a reasonable cost. Would definitely recommend . read more

Luckily I still had Steve's number though he changed it from when I last contacted him. I needed a pressure regulator and water shut off valve replaced as it was leaking. He texted me back and gave me a quote. I was considering doing it myself but his price was good. I used Yelp to ask for other quotes and I was laughing my ass off with some of these other plumbers trying to rob homeowners. At least Steve is honest. I did my research so I know what's fair. Do not go for some slimeball plumbers who try to overcharge. Steve did the job well. read more

24hr Drain Pro - Fixing pipe leak - Plumbing Near Me - Burlingame, California

Once a year (or so) we need to snake our main sewer because we have roots that come into the piping and clog the main drain for the whole house. So our sewer got clogged and Steve came with-in an hour. He told us what the main issue is but we already knew about having to replace a section of sewer line. We just wanted to snake it to clear it for now so we could go back to using our bath and toilets again. Steve had us up and running pretty quick and at a reasonable rate. Other Plumbing companies always want to upcharge us for services we don't need or just plainly overcharge us. Steve did a great job at a fair price. He did suggest things we will need to do in the future but did not give us the hard sell, which was very much appreciated since money is super tight right now. We will be calling him again when we have any plumbing issues. read more

24hr Drain Pro - Just a bit of roots in our sewer system - Plumbing Near Me - Burlingame, California

He is reliable and where possible, will come out to you on the same day. He's thorough and does a great job at a fair price. Very respectful of our home and takes the time to explain what is best. read more

Steve is very professional, knowledgeable, and most importantly honest. Unlike many other plumbers, he is willing to give you a rough price range by phone. I don't know why others won't do that...but I believe it's because they just want to hold you hostage. He also will not charge you for services you don't need. I called him for a couple jobs, where one was to do maintenance on my tankless hot water heaters. He took a look and said I didn't need it. Other plumbers would just do the unneeded work and still charge me. Steve provides you the peace of mind of working with an honest plumber who is not going to gouge you and sell you things you don't need. read more

On a late Saturday afternoon, one of our tenants reported an urgent plumbing issue that caused the toilet and the shower to overflow unexpectedly. I found 24hr Drain Pro on Yelp and with great relief, Steve was available to respond promptly and get to the property at his soonest convenience. He was able to troubleshoot, guide the tenants & property managers through the next steps and explain the cost breakdown. Steve also explained to the property manager with greater detail what caused the clog which was a huge deal. The job was completed with exceptional satisfaction and I plan to call on 24hr Drain Pro again for future jobs. read more

Steve and his son Justin are the best. Very professional, knowledgable , friendly and thorough.. He handles any plumbing issue and his prices are great. I recommend him highly and I will never use anyone else. Simply the best!!! read more

Steve came out on the same day we needed an emergency service. He thoroughly and efficiently inspected our toilet clog. He is knowledgeable and reliable. I would recommend the business to anyone in the area. Thanks! read more

Our sewer lateral got clogged on a Sunday and Steve responded right away. I had actually called a few plumbers to see who could come out first. Steve called me back directly- not an answering service and was very clear on pricing and he could be there in 45 minutes. He came with his son and quickly finished the job. I thought his price was very reasonable given the weekend. He also was knowledgeable and shared some issues that my prior plumber who replaced the sewer pop ups years ago missed. read more

I don't post many Yelp reviews but feel compelled to for 24hr Drain Pro. Steve Kim was amazing. We had a significant backup late (of course) on a Saturday night, and he was able to come out right away and diagnose the issue. After I spent the rest of the night trying to figure out if it was on the county/city side or our side, by 9:30 in the morning he was back onsite, and working with me to get his snake to the highly-inaccessible cleanout. See some pictures of the hill-side clean-out & snaking on Sunday after discovering around 2am Sunday morning that the "city side had no problem". As we improvised different way to get the heavy snake unit to the hillside clean-out, I never had any doubt that (a) he knew just what he was doing and (b) he would get the job done. Quite a bit different than other plumbers which have been very hit or miss, and lots of head-scratching. By 11am we were back online! Steve really did a top notch job. I couldn't ask for a better, more experienced, and clearly caring individual to work with. Thanks Steve for taking such a terrible situation and making it better. read more

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Steve is Amazing,,, up front with cost and he repaired broken pipe fast. Very dependable and great communications,,,!!

Steve was great! I had a clogged shower drain with sewage spilling out and I needed someone ASAP in the middle of the night. Steve was willing to come out around 9 PM and fixed my clog with no issues. He also gave me an accurate quote prior to coming over. Highly recommend. Thank you Steve! read more

Kim is good and reasonable price! I would use him every single time if he's available. My home was plugged up, so I tried to save money (like most of us) by going to Home Depot, buying liquid plumber, trying for 2-3 hours with no success. Called Kim next morning, he asked few questions, gave a price, was there in few hours, and solve the problem within the hour. A few weeks later, a friend had same problem, called Kim and of course, he solved the problem. When you find a good plumber, save his/her number and save headache of trying to do it yourself wasting money on liquid plumber and time and inconvenience of my being able to use bathroom or kitchen, etc... read more

Mr. Kim came to save the day AGAIN! On a Sunday afternoon, we noticed a leak in our hot water tank. We called Mr. Kim, he answered right away, and came over within 15 minutes. Mr. Kim was very thorough and efficient! He replaced the tank, tank stand, and repaired a broken valve the same day (all in a few hours). We have needed Mr. Kim on multiple occasions and he has been consistently reliable. Do not hesitate to call Mr. Kim for any plumbing issues. Thank you Mr. Kim! read more

I called early Sunday morning as there was a leak in one of the pipes in the crawl space. I got a response after 15 minutes and an hour later, Steve was already at my house to check on the leak. Steve gave me a quote and even though I could have called around to get other quotes, I decided to authorize the repair right away. I was glad that I did that because the repair took several hours and it involved working in some very tight spaces and hence the higher cost and it was done right. Steve even helped me clean up some stuff that had been in the crawl space since the house was built. I highly recommend him if you are looking for someone who can do a good job the first time around. read more

I called Steve around 10:30 Saturday evening due to a clogged toilet, and he showed up right on time :). I called 10:30 Saturday night and Steve left at 11:10. Very swift and not overpriced. Thank you read more

People often don't spend time thinking about the pipes behind the walls - until something goes wrong. When my kitchen drain pipe clogged and no amount of force could remove the P-trap (turns out mine is a weird design with one end glued on), I knew I was in over my head. For the first plumbing company I called: * The earliest they could arrive was the following morning * Their quote was higher * When the house lacks a sewer cleanout as mine does, they don't go on the roof to access the plumbing vents I then called 24hr Drain Pro and found out: * They could arrive in 45 minutes * Their quote was lower * They do go onto roofs when necessary Friendly and easygoing Steve Kim (the owner of Drain Pro) arrived quickly as promised, face and shoes covered. He determined that the P-trap was indeed stuck and removed it with a hacksaw, finding a large clog in the pipe past the trap. Apparently, food waste and grease particles over the years can create a thick, sludgy clog. Say whaaat!? After some quick snaking, the pipe was unblocked once more, and Steve reinstalled the P-trap with a coupling to make it easier for me to remove in the future. He also gave me some tips on future maintenance. Yelp claims that Drain Pro accepts credit cards, but when I asked if I could pay by card, Steve asked me to pay by Venmo or a check and I didn't feel like pressing the issue. It's possible that they don't take cards. The price wasn't cheap but was reasonable given the fast response, especially in these quarantine times when demand for home services is higher. And it's awesome that the company will respond 24 hours a day - though it must suck for Steve being on-call all the time! For me, I've learned to be better about preventative maintenance, so hopefully it will be a long while before I need to call a plumber again! read more

Called on Monday 8:30am. Showed up 3pm as scheduled and got the job done. I have used their services for last few years. Highly recommend. read more

Steve responded promptly to our kitchen drain problem on Saturday and resolved the clog issue in no time. Excellent service and assistance. Thank you very much Steve. read more

24hr Drain Pro - Porch - Plumbing Near Me - Burlingame, California

Today, Steve saved my day. Last night my two toilets and shower area were clogged so badly. We lucky got a plumbing company to come right the way. Unfortunately after two hours, they did not fixed the clog problem at all. Then they suggested me a huge plumbing work....so I decided to get a second opinion! That's how I found 24hr Drain pro on the yelp last night. This morning Steve came in and asked me several questions and checked my whole house very very detail and he found the problem. He FIXED it without to break my concrete. I am so happy now all my toilets are working very well. Shower area has no more standing water. Highly recommend Steve! read more

Steve has helped us out several times by identifying sources of leaks, cleaning out outdoor grates that were obstructed with twigs/leaves/etc, just to name a few issues. It's been a successful outcome and excellent experience each time working with Steve. His responsiveness, thoroughness, and professionalism were terrific. We will definitely be reaching out to Steve for future needs that require a drain expert, plumber, or any other similar needs. read more

Water not draining in bathroom sinks. Steve, the owner of 24 Hour Drain Pro has addressed and resolved several plumbing issues through the years. He installed my clean out, snaked the pipes out front several times, most recently fixed the clogged sinks in my side by side bathrooms. He has been very responsive in resolving my plumbing issues. I highly recommend him. read more

Called this plumber for a quote to help solder a pipe end that was leaking water (outside my house). They asked for pictures so I sent them and told them I'm looking for a plumber asap. I got a text back saying it would cost $495...that's some markup. Markups are ok but that's straight exploitation right there. read more

24hr Drain Pro - Quote to solder one pipe end.. - Plumbing Near Me - Burlingame, California

Super responsive and knowledgeable. Had a clog in the mainline. Called me back in 5 min and gave me free advice over the phone with a quote if needed. Worked out and no charge. read more

We called him at 10 pm on Saturday for emergency service. This company was the only one available for the emergency services and the price was reasonable considering the weekend night emergency service. After around 30min, he arrived with a face and shoes mask on. We thought we could install a water softener by ourselves and messed up by wrongly cutting the pipe. Anyway, he went down to the crawl space to extend the pipe and did the welding and plumbing job professionally. It's been a week and there's no leak and the water softener works perfectly. I'd highly recommend this company for the timing manner, work completion level, and the availability for emergency service. read more

24hr Drain Pro - Before we called him. We messed up cutting the pipe. - Plumbing Near Me - Burlingame, California

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Having an emergency sewer issue during the COVI19 at night is definitely a huge huge disturbance that you can possibly imagine. Me and my wife were in the panic mode and reached out to Mr. Kim. He answered the phone quickly and came to rescue within 30 minutes. Needless to say, he was able to identify the issue and fixed everything within an hour. You have no idea of how happy and grateful we are. Mr. Kim did rescue us in a similar situation a few years back and his service quality has not deteriorated a bit. He was responsive, friendly, and most importantly, got the job done quickly and his rate is always reasonable. Thank you, Mr. Kim, for a job well done, and we're forever grateful for your service. read more

Just recently, I discovered a leak from one of my toilet water tanks, which was caused by a bad fill valve and called Steve on an emergency basis. He was able to fit me into his busy schedule and eventually fixed this issue. While he was investigating the problem, he inquired about the age of the home/fixture and recommended that I replace the fill valves in the other toilets too because it would be an issue again. It showed Steve has a tremendous amount of experience with dependable craftsmanship. If you're looking for a trustworthy plumbing expert to resolve your plumbing problems, I highly recommend calling Steve for assistance. His pricing is competitive and reasonable depending on your emergency needs. read more

My bathtub had a clog so I called around a bunch of plumbers using Yelp and shortlisted to 3. I picked 24ht Drain guys since they were licensed/bonded/insured (the other 2 had great reviews as well but were not) and also they were specialists in drain experience. I am very happy I picked them. James came out and snaked my bathtub drain which was fairly easy but I also had him check my drain pipes below the house (galvanized) and main line since I've had several issues in the past. James dId a thorough check of the crawl space and provided me an estimate to change the drain pipes to code. But also said it was not urgent. I found them fair, experienced, professsional, and worth the extra bucks. I will use them again. Thanks Steve and James! read more

I had an excellent experience with this business! Both our kitchen and bathroom sinks backed up at the same time, which had never happened before. I called Steve (the owner) around 7:30 PM, and would've been happy to wait until the next day for him to come out, but he said he could be at our house at 9 PM. He showed up right when he said he would, figured out the problem, and got everything taken care of in about an hour. This included having to go up on our roof to snake the kitchen sink since we don't have a catchment on the other side, and disassembling some of the pipes in our bathroom in order to clear the blockage there. On top of that, Steve is a really nice person and took the time to answer my many questions. Thanks, Steve! read more

Very honest and knowledgeable businessman! Our bathroom flooded. We called them. They arrived in one hour. And we were told that city tree roots blocked our pipes and the city will take care of it for free. They helped us call the city ( city calls are always so hard to reach). Must say" good man, good businessman". Special thanks to James! Very experienced, smart and honest! read more

Mr Kim was AWESOME! Highly recommend. I called on a Sunday evening as our toilets backed up. After calling, saw that the business address was Millbrae and hung up. (Im in San Jose) Mr. Kim quickly called me back and was available to come over "within 1hr"... and guess what, he pulled up in 1hr exactly! OMG. Does anyone really show up when they say that they will? Yup, Mr. Kim does! He quickly assessed the job, pulled out his 75' snake and went to work. Within a few minutes, the clog was gone, drains were working again, and toilets flushing! Mr. Kim then stuck around for a while and told us to run the water to make sure that it was all good. What a professional. Pricing was reasonable and a no charge guarantee if he can't fix it. (i'm sure it would also apply if he had to come back that night). If you have a plumbing problem, call. You'll be glad & happy! read more

Our sewer lateral got clogged with what I later learned were tree roots. Of course it was Sunday, about an hour before I had to go to a meeting. Steve came over right away and rooted the line and our drain was moving again after 15 minutes. I highly recommend his services and really appreciate that he resolved my problem so quickly. read more

My shower broke and the water was running, so needed someone to come in quickly. They gave me an accurate price estimate, and once I agreed, came within 30 minutes. Plumber was very professional and courteous, and fixed the problem quickly and professionaly. Recommend this company. read more

I contacted Steve mid afternoon on a Saturday. We had a leaking kitchen faucet and after taking a trip to Home Depot and ALMOST purchasing an entire new kitchen sink unit we decided to reach out to a professional to confirm the unit needed to be replaced. I contacted Steve and let him know what the issue was. He immediately was able to pinpoint the problem and quickly walked us through how to repair it ourselves. We didn't have to purchase anything and we we're able to complete the task by utilizing tools we already had handy. A HUGE WIN! I want to thank Steve very much for his honesty and expertise on this issue. We're expecting a baby any day now and did not want to spend the extra money on and entire kitchen sink unit. I highly recommend Steve for your appliance repair needs if you are looking for honest and expert service! Thanks again!! read more

Our nail salon had a pipe angle shut off valve burst and water started spouting out. My mom had a client call him out of desperation and he came on very short notice. He fixed the problem very promptly and although there was some issue with price at first, the issue was suitably resolved. He is a pleasant man and we appreciate him coming out on short notice. read more

Called for a clogged toilet. Whoever answered the phone asked a bunch of question to try and pinpoint the problem - whether it was the toilet or potentially further down the pipes. I called at 4pm and he said he could come by between 6-7pm. I didn't end up going with 24hr drain pro because the water started to slowly drain so I wanted to wait overnight and try a few more plunges but this guy is super responsive, seems very honest, and gave me a reasonable quote. It's not like calling into the call centers and booking an appointment just for an estimate like other companies. If I ever have any issues going forward I'm calling here first. read more

24 Drain Pro is fast and very reasonably priced for Menlo Park. We have used them 3 times for 3 separate issues and they were there same day (one time in under an hour) and the problem was fixed including blocked toilet, blocked kitchen sink and a blocked bath. Definitely recommend Kevin and his team! read more

24hr Drain Pro - Local service - Plumbing Near Me - Burlingame, California

Could be more satisfied with this company! I called for an after hours emergency service. They answered immediately and arrived within 45min! The technician was knowledgeable and sufficient. I will absolutely be using this company again for all my plumbing needs. Thanks for such fantastic and quick service!!! read more

We had a backed up drain in our shower and toilets. After waiting all day for our home warranty vendor to call, we gave up and called Steve. At this point it was after hours so there was a bit of a premium. He said he'd be here in 15 minutes, but he arrived within 10! Super fast. He explained what the problem was and after 30 minutes of snaking the clean out, we were up and running. I asked him if I needed to replace the connection since this happened before and there was a strange bend in the pipe. Although he said we should, he told us to check with the city first as they were already doing sewer work on our street. He thought they would replace it for us so no need for him to do it. I confirmed with the workers the next day and this saved us some money. I thought Steve was honest and quick and also willing to explain the problem. A bit expensive as others have stated, but his work came with a 30-day warranty which other plumbers don't offer. I'd hire Steve again! read more