Firstly, I love all Juan Pollo restaurants. No matter if they are in West Covina, Fontana or Ontario. I love the chicken rice, the potatoes salad and bean and corn tortillas. The taste is consistent at every location I visited. Juan pollo is so much better than El Pollo loco and the prices are better as well. U can get a half chicken meal with 3 sides for $15. Shout out to the Ontario location for making my order so quickly. I was feeding 4 people and made 4 orders, my wait was less than 5 mins! The food was delicious and hot and everyone was happy. I highly recommend this place for fast food, quality ingredients and great prices. Juan pollo is known to make the best potato salad in California. read more

The chicken bowl was so dry. So sad. I think the best things were the mild salsa which we only had 1 of, the potato salad was really good, and the thigh / chicken leg had delish crispy skins! Oh and the flour tortilla was fresh and good. Other than that, wouldn't get the juan pollo big rice bowl with chicken ever again! I think El Pollo Loco might be better cuz none of their entrees are dry, everything is usually too flavorful or salty in fact lol. read more

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The food is good. But there was so many flies. Couldn't eat in peace. The temperature in the restaurant was hot too. I would recommended taking to go read more

Juan Pollo - Flies . Those were just some of them - Mexican Near Me - Ontario, California

I love Juan Pollo, but this location was not like the other locations I've had. Customer service was mid & the food no better. The chicken had no flavor & was extremely dry, the rice was hard & tastes old, and how do you mess up tortillas?! They were hard & straight out of the package. Will definitely not be returning to this location! read more

My new favorite location. I almost gave up on ya Juan till you convinced me once more. This location has the best tasting, juiciest chicken, fluffy potato salad and non stale rice with warm fresh flour tortillas. Thank you for staying true to all the original goodness of Juan pollo. Party trays or individual meals. Inside seating available to enjoy a quick lunch or stay and visit with friends. Celebrating 40 years I'm still a fan. Plenty of parking right in front. read more

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Called to inquire about catering an event in April 2025. The staff on the phone were very helpful and accommodating. I will be using their services in the future and I will provide an update to my review then. Main points to review: 1. Delivery time as promised 2. Confirmation of items purchased 3. Food hot and ready to eat 4. Freshness and presentation 5. Delivery staff read more

Juan Pollo is fresh and tasty. We have been to four locations and they are all consistently good. The Family Meal consists of two whole rotisserie chickens three sides, salsa, and tortillas ($45). My favorite is their potato salad (tastes homemade), rice and pinto beans. I tried one crispy taco ($2.99 ala carte). They are prepared during the lunch or dinner rush. They keep cooking new batches of the popular items to minimize your wait. You can dine in, take-out or order delivery. Many combinations are available from single servings to burritos, tacos, salad and bowls. Catering for large groups are available: $155 feeds 20; $225 feeds 30; or $425 feeds 60 people. Trays of rice, beans, potato salad, green salad, salsa and tortillas (corn/flour) are included. They have been in business 40 years, with 25+ locations in Los Angeles, Riverside, San Bernardino counties. Come hungry, leave satisfied, and don't forget to tell 'em that Rosemary sent ya! read more

Juan Pollo - Menu - Mexican Near Me - Ontario, California

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As a patron of 5 years, I was quite disappointed on my last visit (8/5/25). The 2 chicken meal was ordered for dinner and was not thrilled to discover that each chicken was missing a wing. I opened the first box, and a wing was missing. Didn't think much about it, and I assumed it was a "one off' scenario. Opened the second box moments later to find out that it was missing a wing too. I could see that it was intentionally removed. If mgmt is reading this, I suggest checking your CCTV footage. Having employees rip off loyal customers does not bode well for the business . Looking at past reviews, this type of incident has happened before.... read more

Juan Pollo - Missing a wing AGAIN - Mexican Near Me - Ontario, California

When I am in the area, I always visit this location. On my last visit 11/01/2025 the customer service was excellent! Nothing was she personable but friendly. I actually pass a few to get to this location. Service has always be quick and my order accurate. read more

Juan Pollo is always quick, fresh, & tasty! Wanted to include some updated pricing for easy reference. read more

Juan Pollo - Mexican Near Me - Ontario, California

Ever since we tried their chicken, we stopped getting chicken from other places. The chicken meat falls off the bone, the flavor was just right, and the size is decent. We have been coming on this location for a while now. The staff are friendly and they are fast. The place is clean. The Tuesday deal is the best- 2 chicken for $25.99! read more

Juan Pollo - Tuesday 2 chicken special - Mexican Near Me - Ontario, California

Best chicken around, staff is friendly great service and quick to get your food. thank you Marisol and Isaac for always being helpful

Quick and delicious dinner. Always service with a smile. Best potatoe salad ever. Definitely recommend

Came here @ 5:20PM on a Monday. They told me they're out of burritos and but was still serving chicken, combos, family meals, etc. to other customers. There's 7 items on the menu and not much ingredients go into a burrito. So, I guess this location was out of re used meat for their burritos? I've been eating at this location for five years and always wondered why they're microwaving my burrito (you can easily see them microwaving the item from standing at the counter in plain view). After reading some reviews and this experience, it makes sense now. Jokes on me! read more

Great food. Great service!! We had several friends come over at the last minute and Juan pollo was the perfect choice!

Great customer service and delicious food! Love that it's close to my home too so I can grab some each time I'm craving it!

So, so good! I really enjoyed this place--way better than where I used to go. It always smells like bleach or some kind of cleaner. The chicken was juicy, though the breast was a bit dry, but that's pretty typical anywhere. The service was great; they were super nice and sweet. I just wish this location was closer to me. I only ate there because it was on the way to the movie theater. 5/5--happy eats! read more

Juan Pollo is always a family favorite. However, the staff at this particular shoppe is always above and beyond helpful! Marisol took care of us today and she was just a delight. Thank you for the delicious food and wonderful staffing! read more

Customer service was outstanding 5 stars. Jessica, Michelle, Alfredo n chrisian are amazing. Super friendly fast service n always a happy disposition. read more

The Eastvale/ Ontario location is my every day stop for lunch. They have quick, accurate service, great prices and a friendly staff.

Great service good food nice workers and give Issac Matt Jessica michel and all the staff good money

I hardly ever give reviews on stuff, especially JUAN POLLO. This place is always so good regardless on the location. This is the second time I've had this certain location and I can honestly say their potato salad isn't the best. Everything else is awesome! Place is clean and their service is absolutely awesome. Potato salad on the other hand needs WORK read more

We ordered a party pack deal from Juan Pollo, and while the food itself was okay, the preparation was disappointing. The chicken was not cut at all -- we received large half chickens, which made it difficult to serve for a party. In addition, there was only white meat provided and a few pieces of dark meat, which was unexpected for a party pack and limited options for guests. The order comes with 9 whole chicken but we got mostly breast. For a group order, we expected the chicken to be properly cut and to include a mix of white and dark meat. Unfortunately, this made the experience inconvenient and not what we expected. read more

Had a great experience. Very friendly staff :) My order was out quick :) The food here is always good!

Best food experience and service delivered on time nothings can beats this fast food.

My husband and I decided to stop for a meal on our way home from running errands.One thing that stands out to us when looking for a place to eat is the cleanliness of the sentry and area leading in to a restaurant, Juan Pollo was near, clean, and inviting, do we stopped in. We had not eaten here before and were pleased to be cheerfully greeted by Jessica, who took the time to answer questions with a pleasant smile , and kind demeanor. She asked us questions about what we would like , went over the options, and made suggestions . We gratefully accepted her recommendations and enjoyed a delicious.flavorful dinner. The food was well prepared, and was made fresh by Jessica, and her coworkers, Neil, and Arielle. Fun fact: Jessica and Arielle are cousins All three employees thanked us for coming in and said it was their pleasure to ensure that we enjoyed our dinner. We are looking to our next visit . Thank you ! read more

In five years my digestive system has degraded to the point I cant eat as much red meat as I used to. Anything really spicy has me in pain. I used to not like this food, because i thought it was bland. But now, i like it more because i can tolerate it, its less bad than eating mcdonalds or something. Love it. read more

Great food & service every time! Have been coming here for years and will continue to come!

Chicken is very well seasoned love the rice and a potato salad is very good. Do I recommend it? Yes, I do will be back for more !!

Staff is very efficient, professional and personable. Our orders are always perfect. We Love this location, it is our go to location.

Isaac mat Jessica yoshi they are the most nicest people good customer service the food taste sooo good I come here everyday the restroms are clean come here they are the best read more

great service. relaxing environment . the food is great I've been eating Juan pollo since I was a kid. I used to go to the original one on Euclid in Ontario when I was 6. read more

The cashier Jessica was very nice and welcoming. I liked that she repeated my order back as well. Very friendly. I actually always have good service at this Juan pollo. The food is always nicely packaged and correct and if it isn't they are always apologetic. read more

Great love the chicken. I love the many pea pies. The service is great. The people are kind. The service is especially when I'm on my the read more

Place was very clean . Food was really good. Nice and warm. Staff was really friendly good service. Will definitely will be coming back soon. Thank you read more

They have Amazing customer service here. the food is delicious and the place is super clean too!

came in to get dinner- the staff was very friendly and helpful, food is amazing at this location- I've try other locations and this is the BEST Juan pollo ever. read more

Great service ! They all were super helpful and they were able to help me with the amount I needed

Juan Pollo was always a staple growing up. My coworker and i were in the area and were looking for a place to have some lunch. We opted for Juan pollo and placed our order online said 9-15 minutes for our order to be ready . We arrived about 15 minutes later to cold food. For myself i got a chicken bowl... horrible! The chiken was tasteless and had a weird smell. I tried to eat a bit threw some salsa on it and i just could not. Sure enough when we got back to the office , i had to throw up. I asked my coworker and she said it did not sit right with her either. read more

They have amazing food and wonderful service And also isaac and Matt needs and Jessica and Michelle