Very disappointing experience at this Wingstop location. I placed an order and asked for water because the food was very spicy and I had kids with me. The staff told me they were not giving out water cups because there were a lot of kids outside asking for them. However, I was a paying customer inside the store and was still refused water. To make things worse, I was even told to go next door to get a water cup. That is completely unacceptable. If you run out of water cups, the least you can do is provide another cup for paying customers. Running out of supplies can happen, but refusing water to customers and asking them to go somewhere else for it is very poor service. Management should review this policy because customers should not be denied something as basic as water. read more

Oscar was simply amazing! He greeted me as soon as I came in the door and very friendly and helpful. Will definitely be returning back to this location. Thanks Oscar read more

Wingstop has improved their service & does not close early anymore. We order weekly from this location & the food is accurate, hot and yummy. Thank you!! read more

Wingstop - Open hours- 10 AM- 10 PM but really 9:45 UNLESS you have an online order - Chicken Wings Near Me - Ontario, California

I usually order from this location and i have no complains... i ordered the Honey lemon wings my 2nd time but today it was too salty. I hope you get to read this comment. We didn't get to eat it since even if we remove the outer part the inside was still salty. read more

Wingstop - Chicken Wings Near Me - Ontario, California

Pickup food was basically cold. Service was prompt but lacked professionalism especially once I raised the issue of cold food. They basically didn't care and did not offer to replace the food with proper temperature food. read more

Mobile order was not ready so waiting patiently for my order. It is 6:33 p.m. still waiting. Thinking it would be best if you just order inside the store but the Eastvale location never has an issue smh read more

Wingstop - Never have been to this location and my order was not ready at the time given on the app. - Chicken Wings Near Me - Ontario, California

See all

My favorite spot to get wingstop !! The staff is friendly, and always makes me feel welcome to come back. Never had an issue with my food and is always prepared on time. Super clean and sanitary. Meets my standards above and beyond. I recommend this location to everyone I know. read more

Wingstop - Wingstop - Chicken Wings Near Me - Ontario, California

This is the best Wingstop location. I love that this location is always clean both in the front of house and in the back of house especially with such a visible kitchen. Our orders are always ready in a timely manner no matter what day of the week or time of day. We ordered at 9:25 and I guess we were the last order before they closed (10pm) and saw that we were given a couple extra wings. Everything was so fresh and still SO so hot by the time we got home. read more

Wingstop - Hot Honey Wings (all flats) and Lemon Pepper fries - Chicken Wings Near Me - Ontario, California

As a frequent shopper of this location, I am appalled about how I was treated when I entered the restaurant. There was no greeting from the elderly woman Lisa who claimed to be the manager. She was short, blunt and disrespectful from the start with no home training in hospitality or service. As I was waiting, I figured oh I'll just use the restroom and asked if I could get the key to which she responded rudely. Oh no I'll open it for you. Shoulders shrugged, thumping her feet on the ground as if she could not stand to be at work. To be kind, I softly said, smile the night's almost over to which she went psycho for no reason and when I requested for the manager's name, she responds. I am the manager then I ask for her district manager, to which she says now, I'm trespassing the whole interaction is on their store camera and I really hope she gets reprimanded for her unprofessionalism and horrible service. Disgusting. Gross read more

This was literally the best location I have ever been to! I wish I could remember the ladies name that worked up front, she was very kind and generous. Place was clean and the wings didn't even take long like most locations do. read more

I just love coming here..Lisa, the manager is just soo friendly & the food is always soo fresh & delicious..thank you again Lisa!!!!!!

So I just got back home from Wing*Stop. It was my very first visit (don't judge me). I would have to say, the service was so good, I may have to add Wing*Stop to my "dining rotation". The lady that greeted us and took our order was the perfect combination of professionalism and sweetness. She made me feel "familiar" with the repeating my name while speaking to me, and was patient with me while trying to figure out the menu. It felt like "home". Hell, if they sold soul food, I would have swore I was on the set of "Big Mama's House". It was delicious, by the way. When the service is so good, it makes me re-download Yelp just to leave a review, that means something, because between you and me, I'm pretty lazy; but that's beside the point. Anyway, I wish I asked her name. She was the only Black lady I seen on staff, if that helps any. So in conclusion, I loved it. I don't know what their salary is, but she deserves a raise! read more

Can not find a single reason to complain about this place. The workers do a great job and provide excellent service. I really appreciate the workers here! read more

Normally wouldn't leave a review for a fast food type spot but the woman who took our order was genuinely so nice to us. Came in a little bit after lunch so it was pretty empty and the food came out decently fast. The decor is the same as any other wing stop but the outside seating is nice read more

Wingstop - Fries - Chicken Wings Near Me - Ontario, California

Received a delivery via Postmates. Wings were cold and items in the order were missing. Very disappointing to receive a delivery and it's not accurate and the quality is bad, yet only given a few dollars as a refund. Waste of money read more

Missing half my order. Didn't offer me any help to redeem my missing items. Worst service I ever had.

I just want to say, this is my favorite wingstop location! I should have said this at the store but never too late, right? Great friendly service everyone is always upbeat and happy to be there. And it looked like it was someone's birthday there too, so happy birthday! And thank you all for such amazing service as well as tasty food! read more

It's been a sad time for my family and me as we recently lost a loved one during the holidays. Many can relate to the emotions that come with such a difficult time. I want to take a moment to recognize the manager at this location for her genuine concern and empathy when I made a large food purchase for a funeral viewing. Earlier today, I called a few hours ahead to confirm our order could be accommodated without disrupting operations and that it would be ready on time. Lissa reassured me right away and promised it would be prepared. When I arrived, I needed a couple of extra items, and she also offered to use foil pans instead of the small plastic boxes typically used for smaller orders. This was a perfect suggestion since the food would be served to many people on a large table with multiple dishes. I truly appreciate her understanding and compassion during this time. I'll definitely be back, and though I couldn't tip, I plan to repay her kindness with repeat visits. Thank you, Ontario Ranch Management--you have a real gem on your team. HUGS, Lissa. read more

Best friendly customer service. Very polite and helpful and patient. The food is so good and fresh.

No problem with friendliness but the quality of the wings was so bad. I ordered 20pc. All burnt, dry, and barely any meat. It was hard for my toddler to eat. Please just go to the Eastvale location. I've never had a problem over there and we order at least once a month. read more

I understand that they are super busy because of Super Bowl, I called and was on hold for 30 minutes only for someone to pick up and hang up on me. They were not taking online orders and when I went into the place I was told that I couldn't order flats only. I called Buffalo Wild Wings they took my order, yes the wait time is long but that's to be expected. So this wingstop location lost a customer today read more

Food service here is always amazing and I love how the food is great. Ran into the manager and had a concern I encountered with a different store he was super nice and helpful ! read more

Couldn't even eat my favorite flavor Korean BBQ wings they're supposed to be wet with sauce but I got this and there were feathers on multiple wings read more

Wingstop - Chicken Wings Near Me - Ontario, California

See all

First and last time to this place. Customer service non existent. Cashier with braces more interested in finishing her text after she saw me standing right in front of cashier.. I also thought I was at El Rodeo night club based on the obnoxiously loud corridos being blasted out loud . Food also sucked and tasted old! read more

I love having this Wingstop option near my home. I usually order online and it's easy to pick and choose what I want. My question is regarding advertisement. Their website says $0.70 cent per wing, but when you order it's more like $1.00 per wing. Can someone solve this riddle for me? How do I get $0.70 wings? Being over charged is my only gripe, otherwise my experience here has been pleasant thus far. read more

Wingstop - $0.70 cent wings online but when you order it's more like $1 and change per wing, what gives? - Chicken Wings Near Me - Ontario, California

If I could leave a -0 star I would. This is the worst Wingstop I've ever been to. I've tried to give it multiple tries because my Son & I love Wingstop and don't want to drive way to Eastvale location but at this point that is what we will do. They don't get anything right and when you say something about it I cannot believe the attitudes the staff have!! You should never feel like this when you're spending your money. Also, they don't care anything about you calling corporate. DO BETTER! At this point they need to start over and try again with a whole new management and staff! read more

Our first time here and the girl host i think her name is Ky Lee has a big time attitude. My husband was asking how big their sandwich is and she replied" idk i don't like them". You doesn't smile and even look at the guest. Maybe she's having a bad say but doesn't look like she likes what she's doing. She doesn't like what she's selling. Whoever owns this business please tell your staff to be nice and welcoming and cheerful. Customers would want a mean face n sad face. I hope you can have keep this business going. read more

The food at this location is always on time and flavor/quality is very consistent as well. Joel the manager is friendly and welcoming.....this guys is always hustling doing his best to get all orders out on time. I know there's Wong Stop at every corner, but I make the extra 10 minute drive here because I know my order with be on time and I'll receive great customer service from the staff. Keep up the great work read more

Customer service is horrible. Very rude and no smiles. All the employees talking and not helping the customers. District manager should actually do their job. read more

Made a order through door dash. Excellent packaging ,delicious well cooked wings and well done fries best Wingstop I've had ever ! Thank you read more

The wing quality is poor and the wings and fries were over cooked. Called and talk to a manager and order was not resolved. This is the second time this had happened. This needs to get redirected to corporate so they can fix the problem with peoples order. The manager that I spoke to was rude. read more

Bland lemon pepper wings The blandest lemon pepper wings I've ever had! And this is my second time trying them thinking the first time the chef was just light on the seasoning but nope.. I just have to give up on this location cause they cost too much to keep being disappointed. I actually would've took these back if I wasn't at work. These were almost hard to eat if not for the flavor from the ranch. Giving an extra star on the review cause they were at least freshly prepared. read more

Wingstop - Bland lemon pepper wings - Chicken Wings Near Me - Ontario, California

The food is good. Well, when it's not stone cold. I don't know about ordering in person but just don't order from this store in advance unless you're getting something ASAP. If you order something with time in advance, prepare to get your food cold and soggy. Better check it before you leave the store. And if you are lucky to have someone answer your call asking what happened and to make it right, also be prepared for the worst customer service. They won't redo your meal, and/or reimburse you for some food you won't be able to eat. Just skip this place. Maybe just try the one by Limonite . read more

really good food good customer service great place will come again clean place manger was good

Nothing wrong with the food but there wait times are ridiculous. Ordered my food at 9:30 and it said it would take 16-21 minutes. I arrived at the restaurant at 10:15 my food STILL wasn't ready which is absurd. I had to wait till 10:30 so if you want something quick this won't give you it. read more

This place is conveniently located across the street. My husband walked over and picked up some lemon pepper, Hawaiian and mild wings. We weren't disappointed. Also he said the service was quick and friendly. We'll definitely go back again. read more

Placed an order for delivery, when it arrived I was missing an item! Been trying to get ahold of someone for an hour and they hung up while I was on hold! Save yourself the trouble and go to a different location read more

Since they opened, service and food is great! We always get bone-in wings, large fry and large corn - it never fails us! Always crispy and fresh! Hands down our favorite wing stop location! read more

This location was clean and the service was AMAZING. I like that this location does not overly salt their food. I can actually taste the chicken and fries instead of just salt. It wasn't overly greasy either. They even had that drink machine with a bunch of different drink options. I will be back to this location. Keep it up read more

I ordered from here yesterday and me my husband and our 3 kids got food poisoning we all have diarrhea, vomiting, chills, stomach pain, you name it ! Disgusting place I'll never order from here again read more