We hired Morinchel Pools to relocate pool equipment in our backyard. Ivan and his group came out…read moreand gave us a very fair estimate (the lowest we received in fact). But the reason we went with them was taht they were responsive while not being pushy. They quickly returned texts, answered questions and gave us the time to come to a decision, while still occassionally following up with us. They were able to start the job quickly. They brought in licensed plumbers and electricians who were insured to do the job properly. They stayed on budget. Ultimately the job was completed without incident and they cleaned up when they were done. Would certainly recommend giving them a shot.

Had a pool filter service with Lucent Pools. Cleaned filter and replaced a couple items, manifold,…read moreand grid. Service was performed not bad. But surprisingly received an invoice with higher than the price we agreed before service. A very bad experience.

Working with Lucent Pools has been a fantastic experience - has anyone ever said that about working…read morewith a pool company? In this case it is 100% true! From my first phone call with them and then every step of the way they have been wonderful. I needed the tile around my hot tub (into my pool) and then from my pool into the overflow basin removed and replaced and also leveled off so the water flowed evenly. They had to empty the pool to do so, so I had them include an acid wash as well. The entire process too 4 days start to finish and the pools looks fantastic now! The owner, Justin, was on site every day checking on the work, kept in constant contact and the work was exceptional! He was responsive to questions and always honest, giving me options. When he came to do a final walkthrough, I had a leak on a part of the pool equipment so he changed that out for me as well! I highly recommend Lucent for all your swimming pool needs.

UPDATE: 2nd Review in 2022:…read more My pool computer board fried out after 22 years. I called Dustin and they had Jacob at my home in 45 minutes to diagnose. The very next day Jacob was at my house replacing and upgrading the equipment in the rain with an umbrella. I understand what great customer service is. I expect it at fine dining restaurants, and at luxury automobile dealerships, and I do expect great service from any vendor. However, Big D Pools, Dustin and Jacob specifically, have raised the bar to a new level. This is my 2nd experience of insanely amazing customer service from them. I highly recommend this business. 1st Review in 2021: Awesome company with amazing service and great people working there. My pool heater died. I called them and they came out the same day to diagnose, and they installed a new heater on the same day. Unbelievable! I highly recommend this company for your pool repair needs.

Terrible experience. Started off fine and then there would be weeks without seeing any workers. One…read moreof the worker's truck parked in front of our house for 6 weeks, but again no work done during that time. No communication about the schedule or owner would say workers would be here and then no one showed up; again, without any communication. Had to constantly text and leave multiple voice mails before any response. No supervision of work so some work had to be redone. After 7 months the pool never was completed and our yard was left all torn up, We had to figure out ourselves what to do and find people to do at additional cost to us. We thought we did due diligence prior to choosing this company. Learning point is to be sure business is BBB accredited which this one is not.

I had an issue with my booster pump for my polaris pool sweep. I called my warranty company and…read morethey set up an appointment between 12 - 5 PM with Pool Care Specialists. Mid morning I received a call and said they could be here in 15 mintues. I said that would be great since my pool sweep is down and I have leaves and gunk in my pool. They suggested a new booster pump which that had on hand and proceeded to install it. One trip to Home Depot for a fitting and I was up and running. Gladly paid the home warranty fee and I've got a brand new booster pump that works great. Thanks for the speedy and top notch work. I will definately use them again.

Nothing like being held hostage for a "repair" ! Don't make threats to customers when they don't…read moreagree with your assessment.

Blue Escapes is a top-notch pool maintenance company. They have addressed emergency situations for…read moreme, like the time a piece of PVC blew during a cold snap, sending icy water spewing everywhere, but they're also great for routine maintenance. I highly recommend this company, and I'm not always easy to please!

Hired them because Bob does know his stuff, but it was all downhill after the original consult…read more Working with them has been an utter disaster and waste of some 55k. In a mere 6 months AFTER the pool renovation was completed, the pavers gapped, not once but twice. They came out and fixed them, even doing soil injections a second time only for the exact same problem to return. The concrete beam or whatever its called under the coping is cracking and falling apart in two places. I've got several seams of grout in the coping tile that has completely separated b/c their sub contractor did a horrible job with cuts and used grout in almost 1.5inch seams which is absurd. They keep saying they are going to come out, but weeks pass without a single person showing up. Its now been months and I'm exploring my legal options, even if it just means taking them to small claims court. These guys are a construction defect nightmare who use a bunch of cheap mexican labor that doesn't speak english. DO NOT HIRE THEM. Update: They still haven't fixed the horrendous grout work yet they've been telling me for months someone will come out to fix it. Look at the grout size....this is the quality of work everyone. You think this is acceptable? Then they send out some loser who barely speaks english and he does a hand cut on a tile so it looks jagged like a bottle cap. He puts a bunch of sand in without truly fixing the gaps and calls it a day in an hour. The owner of the company, Bob, emails me to say it's all fixed. This company is a blatant joke. I should sue them just to make their life hell since they have made mine hell. Blue Escapes is just one giant construction defect claim waiting to happen. The worst contractor experience I've ever had and I've done full remodels on several properties before. If you hire them, be ready to spend a lot of money for the worst possible workmanship you've seen. You've been warned. Update 2: They sent out another band of incompetent illegals that don't speak english to try and fix the deck, but the joke continues. None of the pavers are level. None of the separation gaps were fixed, and the underlying issues still not addressed. Their incompetence is exhausting. I have officially filed a complaint with the BBB. I will no longer allow them to "repair" anything. I've asked for a 10k refund so I can hire another company to fix the pavers, the coping, and the bond beam which is crumbling. I've also hired an attorney on retention and I'm ready to go to war at this point. This business should not be in business. Of all my years remodeling properties, I've never dealt with this level of stupidity, poor management, and pure incompetence. It would be funny if it wasn't my property. But here we are and I'm beyond livid to the point that I will pour money into the legal side to crush this company. That's how pissed off they have made me and I've given them several opportunities to make things right. They will be lucky to be in business after I'm done with them.

Will I continue using Diamond Pools Yes. BUT, I'm giving 4 stars with a 2 Star review. I know how…read moretough it is operating a family business. We have an older pool in one of the higher end areas in Fort worth. Which means we have a lot of maintenance but need a professional job. Sadly we really never got to enjoy the pool vs. fixing it and or cleaning it. We did however get an aswsome pool/sauna heater installed by these guys, which was very professional! 5 stars. I'm not sure what the issue has been, but I explained the pressure and the flow of the pool and the jets not sweeping/ circulating the pool properly from the get go. They offered suggestions and gave me wishy washy answers. As, they were just looking for the quick fix and not wanting to get into lengthy or hard jobs, at least that's my impression. Recently, we called them to clean the pool because we were putting the house up for sell. They noticed the pump wasn't working, so they contacted me. I was like yes please fix it we are selling the house. They fixed it and asked me if we wanted the filter cleaned, I said yes go ahead. Well they cleaned the filter and fixed the pump, and cleaned the pool. Well we had pictures taken to sale the house, and we noticed murky water. BTW we are living in California selling the house in texas, so this is al via phone. So I contacted carlos and asked why, and texted the worker. I get a response that well the filter hadn't been filtering properly due to a cracked manifold and a broken grid, on top of the pump not running. But we did asked that the pool be cleaned, and come to find out they do have a machine/tool that gets sand out of the pool, that they could've used. I also brought up the fact again that the pool just doesn't seem to circulate/sweep the sand off the steps properly. Now this is after three years of using these guys, and now he mentions they could change the jets to get more flow out of them potentionally. I was like Wow, how come we haven't heard this before. So the reason, you did not get 5 stars, is the fact that I felt like I kept on having to do the following up. This pool really needed the assessing from yall, to fix any/all problems from the get go, so we could enjoy this pool. It is a business, and we were willing to pay the money to fix any and all problems/concerns with the pool. Which in return is money in yalls pockets. I by no means, am a pro when it comes to pools, I depended on yall for that. I mean I figured yall would come out assess the pool, fix this and that, ask us is there any concerns of yall with the pool, yea there is this and that issue, all right let me throw you some hypotheticals and give you some options. Instead its been a long process on getting things fixed on this pool, and now we are selling the property. Carlos is a trusting guy, and would still recommend this company to anybody, but once again I drew the short straw.

I hired this company for the 2024 pool season... and then fired them. As the 2025 pool season is…read morestarting, it felt important to warn others about this company, especially new pool owners as they will attempt to take advantage of that particular point. After purchasing my home right as the summer months were upon us, there were no other companies with availability. They're unprofessional and will attempt to scam you out of your money as they attempted to charge me a starting price of $1700 to open up my pool (eventually paid another company that charged me less than $300) as they stated the pool needed a full drain with acid wash. Then they claimed that filter cleans were $135 per clean and that mine likely needed at least 3, when the company that opened my pool included it in their price. The tech also used my pool tools rather than the company's, and then the secretary/manager (TJ) took the tech's side (without any discussion) after I complained about the pool not being vacuumed (not once all summer), walls being partially brushed, water left running from the hose into the pool all night without my knowledge, and the pool overall not being cleaned properly. They didn't even bother to have a ledger stating what pool services were completed or chemical levels until after I complained. Stay away from these crooks ... You've been warned.

North Texas, choose Anthony & Sylvan and contact Francesca, our Design Consultant, to get your pool…read moredesign and quote started! What an EASY process it has been from the start working with Francesca. Francesca took the time to listen to our vision, made good recommendations for our space and executed a beautiful rendering for us. WE LOVE IT! Our price point was met even with all the bells and whistles we added. This exceeded our expectations and we cannot believe what we received compared to competitors. Their office, field representatives and the showroom for finishes are also local. As my husband and I are pretty involved with the process this was important. A & S has delivered good communication and a quick response time - we appreciate that! The Town of Prosper inspector came in yesterday and approved the steel application and we are ready to move along with gunite after they install our jets next week. We don't have a large backyard, so we pre-planned and prepared space in our for our 2 pups. It hasn't been a terrible process at all. This is our initial review and cannot wait to update this review with our final review as things are moving along quickly, thus far. In 1 week, they completed the dig, installed plumbing and equipment and completed steel. Housekeeping with the trades has been better than expected, so big thumbs up there. I'll follow up on my review at the finish line and speak to the quality.

This POOL CO. builds pools with ELEVATED "design features" adjacent to the pool edge......like…read moreraised waterfalls; pergolas and rooftops of homes (too close to the pool)......this is very dangerous as adults, teens and college students will find a way to get up on top of these structures and dive headfirst into the POOLS.....potentially causing serious injuries or worse........then, there will be "Multi-Million Dollar" Lawsuits that follow.

Came right out when he said he would. A rarity for pool repairs…read more Completely explained what was needed and completed the work for estimated cost.

If you are looking for a quality pool servicing company, I highly recommend Corley's Pool Pros…read more They are responsive, knowledgeable and mindful of concerns and property. Jeff and his team do an amazing job and are a pleasure to deal with. They have been servicing our equipment for the last couple of years and I am glad I was given their company contact info. Thank you for your continued outstanding service.