Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

The owners of this place are crooks. I brought may car in to have the battery replaced and they…read moreinstalled the wrong battery for my car model. I received a copy of the car manual from the manufacturer and my mechanic and they just told me I and the manual were wrong and refused to change the car even though it was having issues starting after the battery was installed. Three weeks since install and the battery terminals because THE BATTERY WASN'T DESIGNED FOR THE CAR, but they don't care. They got their money and now they refuse to fix their mistake. Never. Going. Back.

I worked with Paul and he was so kind with helping me get my tires fixed! Great customer service!read more

This one has been a long time coming and I don't know why I've never given a review for them yet…read morebut here it is. I have heard people talk bad about big o tires multiple times in ny life and I myself have had a bad experience before at a big o before, however THIS specific location in springville has never and I mean NEVER given me a bad experience. I don't know why this store is above the rest but hands down the best big o to take your car to. The staff is super friendly and knowledgeable. They will make sure to get you taken care of without trying to drain your wallet almost every time. They are also pretty fast in my eyes when it comes to getting you in and out no matter how busy it is. So if you are having a bad experience with big o or have never been to one then I recommend switching to the springville location for your next service.

Very inexperienced help. Employee was making a mess under my hood, while checking and filling…read morefluids. They were training a new employee and I asked if they could train him on someone else's vehicle and their reply was " if you don't want him to train on your vehicle then we can shut your hood and you can leave". I told them that was a good idea and left.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Springville.

These guys upsell the hell out of each customer. They will call you and tell you everything needs…read morechanged. A $69 oil change will end up at $195. Beware They are probably trained to upsell everyone. We change our oil there all the time and this time they want to charge us 24 more dollars for extra courts which we've never been charged for before on the same vehicle.

Russel was very helpful in addressing my low tire pressure! Very quick, easy, and he explained…read moreeverything to me. Thank you!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

C Jae's has always given me very honest prices and great customer service. I always run the quote…read moreby my brother who is an auto mechanic and he always assures me that Jonathan's prices are very fair. Jonathan takes time to explain everything and gives great warranties. Highly recommend coming here for car issues!

I came here to get an oil change and paid extra for them to check and fill all of my fluids . I…read morehave never had issues with my car before. A few days after my car light came on "service engine soon" and started shaking and overheating while I was driving. We looked and the coolant is completely empty. I have filled it up and it's still having the same issues. Possibly have a blown head gasket now from it having no fluids in it. I called and spoke with a manager and he said "take it to a real mechanic" Very dissatisfied with my experience here.

had new tires put on my vehicle and an oil change and I took over three hours for them do get it…read moredone and they put the wrong oil in my vehicle very bad service don't suggest this place

I got a flat tire coming down the canyon puling heavy equipment and the spare tire was low in air…read more I had to find a place that would fit my truck and trailer and the gentleman working were very helpful and kind.

First time and last time customer. I called beforehand and verified a price for a mobil1 full…read moresynthetic oil change and mobil1 oil filter. Was quoted $60.99 for this 5 quart full-synthetic oil change, and $5 extra for each quart over 5. My car takes 8 quarts. I comfirmed that was $75.99 for all services. When I came in and once again, verified with the oil technician, I wanted mobil1 full synthetic oil and mobil1 filter, he said ok and took in my car. Next, someone brought me my cabin and gas air filters to try to get me to replace those. I declined, as I already saw them try this with the lady sitting next to me. According to her, they try this every time. I did give them the ok to upgrade to the full service, as he said they would check all the fluids and it was only $10 more. Within a few minutes my car was done and my bill came to $116! Where did this extra $30 come from?! Turns out, I was told the Quaker State full-synthetic price on the phone, even though I discussed mobil1 at length on the phone and verified they had the parts. I paid the exorbitant price and left. When I got home, my husband checked under the car, as he doesn't trust these places to do what you ask, and low and behold, NO mobil1 filter! They had put on some "prime guard" cheap replacement! On further research, these are made by Fram, which are garbage filters. I then called them to complain and they claimed they told me they only carry mobil1 oil and not the filters. This was NEVER communicated on the phone or in person when I turned over my car. No one ever tried to make the misquote or oil filter miscommunication right, just told me I was was wrong and I had to pay the extra for subpar parts and service. I will never be back and will definitely spread the word.

Went and got an oil change and changed out my fuel filters. I went and picked it up after hours,…read moreand there was a puddle of fuel underneath my truck. Of course they are closed and no after hours phone number for assistance I had to take it to a different oil change company to get it fixed. I feel their attention to detail is not there and they rush through oil changes. Now I have to pay extra to go get it fixed elsewhere.

Quick service and fair pricing guys are friendly and knowledgeable and they don't try to upsell you…read morelike jiffy screw

Went here for the first time for an oil change and filter change. They were very well priced,…read morefriendly, and reasonably quick to get my car done with no appointment. I will definitely be back!

I've been back in Utah for nearly a year and I have had some serious car troubles and every time,…read morePaul and Jason were there, even after I had what I thought was a friend mechanic rip me off and mess up my car even worse to where I needed a new engine, there was Paul and his staff at country auto to recieve me with open arms. From the quality of work on the vehicle to the way the phone is answered to getting me towed even when the triple A that I have paid for the last 10 years refused to tow me, there was country auto coming in clutch! I'm telling you there is no half stepping here, they always go hard in the paint always and then some. I would absolutely recommend country auto and as long as I live in Utah no one else will touch my cars but country auto !