Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

I worked with Paul and he was so kind with helping me get my tires fixed! Great customer service!read more

This one has been a long time coming and I don't know why I've never given a review for them yet…read morebut here it is. I have heard people talk bad about big o tires multiple times in ny life and I myself have had a bad experience before at a big o before, however THIS specific location in springville has never and I mean NEVER given me a bad experience. I don't know why this store is above the rest but hands down the best big o to take your car to. The staff is super friendly and knowledgeable. They will make sure to get you taken care of without trying to drain your wallet almost every time. They are also pretty fast in my eyes when it comes to getting you in and out no matter how busy it is. So if you are having a bad experience with big o or have never been to one then I recommend switching to the springville location for your next service.

We are so SO SOOOO grateful for this Automotive Repair Shop!!…read more Our previous mechanics weren't being honest with us and messed up some parts of our car so that they could charge us more for services and repairs! But it was also a blessing in disguise... because if it wasn't because of the dishonesty of the other mechanic shop.. we would've never came to C Jae's!! And they're sooo honest here!!! great people and amazing services!!! They helped us fixed the actual problem, fixed some more minor issues for free AND they have life time warranty for the major fixes that they did for us!! They found the root cause of our problems and saved us so much more money!! SERIOUSLY!! I couldn't recommend them more!!!! If you're looking for someone honest, reliable, and great at what they do. This is it! No need to go any where else!!!

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

Jenel was efficient and fun to work with. They got the parts in and finished quickly. I would say…read morea wonderful experience!

From the owner: We will pay your insurance deductible up to $1000 call or come in today over 25 years experience…read moreWe work with all insurance companies We will beat any Written estimate

I cannot praise Bodie enough. Honesty, integrity and kindness are what he exudes. I brought my…read moremother's car in to be looked at for a dreaded catalytic converter code. He called me about an hour after dropping it off and asked me to come down so that he could show me what he sees with the car up on the lift. When I got there he walked me through how either the engine or turbo was pushing oil into the exhaust system and is what ruined the catalytic converter. He told me that he recommended not repairing it and moving on from the vehicle as the repair with the new catalytic converter and pulling apart the engine to find the source would be very costly. Having found an honest mechanic, I then picked his brain for another 15 minutes regarding his experience with different vehicles. After driving the vehicle, diagnosing the exhaust system, putting it up on the lift and walking me through everything, he didn't want to accept payment! He felt like he didn't do anything for me! After some haggling he agreed to take half what he had earned. Maybe it was a wise move though. He will now be the only mechanic I send anyone to.

Been in Springville a couple months now and needed a basic service. They were extremely helpful and…read moredidn't try to upsell me on anything unnecessary. Would highly recommend!

Was quoted 19 grand by a shop local to me in ogden for a engine replacement, the crew at Queen Bee…read moreAuto was very highly recommended to me. I drove my vehicle from Ogden to Provo and had it serviced and repaired by the crew at Queen Bee. Ended up being a oil sensor and a motor mount and was out the door for under a grand. Would very highly recommended great service

These guys are awesome, always great to work with! Would highly recommend Queen Bee.read more

This place is beyond fair. They are nice and quick and they don't overcharge you for literally…read moreanything. I love it.

As a single mom watching her budget Sorensen's Auto is my go to for any car repair. They are…read morehonest, explain everything really well and make sure you understand before proceeding with the repair, and charge a fair price. Can't recommend them enough!

Travis and Debbie are great. Honest and reliable. Been going there since moving to Utah years ago.read more

Super helpful over the phone and very communicative. Originally said they wouldn't be able to fix…read moremy car for like a week, but that I could drop it off early and they'd try to get to it. They had it fixed and ready the next day! Price is very reasonable, would highly recommend this place.

Excellent car repair service and customer service, as always. An overall excellent experience.read more

As they say, a good mechanic is worth their weight in gold. Dickerson automotive is certainly a…read moregreat mechanic. But I appreciate most about Dickerson is their transparency and their prompt communication. After performing work on your vehicle, they will reach out and make sure that everything is still going OK and that you were happy with their service. While they are working on your vehicle, they will stay in frequent contact with you and send you a report on what they found before you pick the car up so you know what to expect. I have found their prices to be very fair, and they have even suggested at times that I get my work done that I needed through insurance as it would probably be cheaper for me, and I appreciate their honesty. I strongly recommend Dickerson automotive and will be coming here for a long time.

I've taken my car for routine maintenance a couple of times now and they have provided great…read moreservice. Price is fair and I've not had any problems with the work they have done. They also have very friendly staff in the front who keep you updated while you wait.

These people are the absolute worst!! I took my 2013 Lexus 450h to them so that they could change…read morethe spark plugs and change the struts on the front of the car. I spent a total of $2700. Within a couple weeks, the check engine light started coming on. I had someone come out to the house and they told me that cylinder one was misfiring and that it was probably a spark plug that needed to be changed. I explained that the spark plugs had just been changed. They then tested the battery, and since it was the original battery that came with the car and was 12 years old, they suggested I change the battery. So I took the car to Lexus and we had the battery changed. The check engine light kept coming on and off and on and off. I took it back to Lexus who said cylinder one was misfiring and it was a spark plug. So that I wouldn't be charged the $500 to change the spark plug, they suggested I take it back to Clegg and give them the opportunity to fix the problem, since it was still under warranty with them. I took the car back to Clegg on January 29, 2025. I dropped it off at 11:15 AM. I asked them to just change the spark plug. They didn't want to do that and kept telling me that it was something else wrong with the car. Their diagnostics weren't coming up with anything and I told them that two other people had told me it was the spark plug that they changed. I asked him to just go in and change the spark plug again. They kept coming up with excuse after excuse. I finally picked up the car at 5:15 PM. What it turned out was that they did not want to spend the four hours in labor that would take to change the spark plug. So I took it back to Lexus. I had to pay Lexus $478.13 and they wound up tightening a spark plug that they said was loose. I asked Clegg to just pay the money that I spent, and they refused. They keep talking about wanting to work with me and they were just looking out for my best interest. Clearly they weren't. They told me they spoke to Lexus and the people there exonerated them and their work, which is a lie. I called Lexus immediately after I spoke to them and they said they never said anything like that. Clegg was looking out for their own interest and getting away with not honoring their warranty. I'm sure their response to this negative review will be that they've been trying to call me or they would like me to call them to resolve the issue. But it's not getting resolved, so now I have to sue them in small claims court. Spare yourself to trouble. They may be nice, they may be polite, and their prices may be lower than everyone else, but they do not stand behind their work. They certainly do not honor their warranties. I had to take my car somewhere else to get their workmanship fixed. ETA: at 4:14 PM on the day of this review, I got a call from the general manager. His exact words to me were, "I just got off the phone with Lexus and they told me that it was not the spark plug." I then called Lexus, who said they had never spoken with the general manager, but only with Cameron, the manager of the Spanish Fork branch. When I texted the general manager back, he admitted he had never spoken to Lexus, that Cameron did. I'm glad I'm taking notes when they call, because these people clearly like to lie. I did text the general manager that if they paid me the money I was out, I would not be taking them to small claims court, and would delete this review.