Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

M&M auto body did fantastic work on my vehicle. my vehicle came back cleaner then when it went in.read more

Ball Body Shop is fantastic. Our car needed massive repairs and their technicians did a miraculous…read morejob. Our car is beautiful and the paint job is seamless. The office staff were so friendly and professional, keeping us updated twice weekly during the 5 week process. We highly recommend Ball Body.

I shopped around for my window repair and settle on Ball Auto Body. I was given assurance that…read morecustomer service was a priority. My experience was time consuming and not positive. It involved a windshield replacement. Within the first couple of weeks of the replacement I noticed the window had something on the lower passenger side. At first I thought it was some kind of adhesive left behind. I contacted Ball immediately when I saw the scratch (within 10 days). I brought the car back so they could look at it right away. There was associate from an another location who looked at the window and agreed it was scratched on the outside. He said they would contact "Glass America" , their glass subcontractor, and arrange for the replacement. Then the hail storm hit Madison and the employee I was working with was on a personal leave. Understandably, I was put on the back burner. This week I went back to Bell so they could inspect the scratch and make arrangements for the replacement. The owners looked at the scratch they said it was no longer under warranty. He said he was unable to verify that the scratch was made during the repair. He then said he suspected it was made after I left...perhaps at a car wash???. He concluded he would not replace with new glass. He also said they no longer work with Glass America. My conclusion: Their first assumption is the customer is dishonest. They do not value customer loyalty and represent integrity. They do not stand by the work when it is subcontracted. Multiple trips, phone calls to the body shop, inspection by other associates and multiple reassurances that it would be replaced. Only to have them decide not to take responsibility for a damaged brand new window they installed! To make it more painful this was NOT an insurance claim. I paid a deposit before the repair and also paid in full $1300 when the work was completed. I held up my end of the deal I wish I could say the same about them. I counted on them to do the right thing which I still believe they can. At this point though based on this disappointing situation I cannot in good conscience recommend them. Find a company which makes the customer experience #1. They had an opportunity to have a loyal customer instead assumed the customer was dishonest and wanted to do something nefarious. I would encourage you to base your decision not what they say but how they actually take care of customers!

RESPECT AND INTEGRITY!!!! If you are looking for frills like…read morelittle snacks and a free car wash, keep moving. But, if you're looking for a car repair shop that treats you with RESPECT and INTEGRITY, you've come to the right place! Marcus takes however much time is needed. He lays out all options, doesn't mince words and is so obviously passionate about his work, your car, and making sure, you will be as safe as possible on the road! I no longer dread bringing my car in for service! Just bring your own pretzels and soda. You won't regret it!

Super helpful, fast, and friendly service. Glad I found this place! They seem very trustworthy.read more

Owner "Maaco Mike" & GM Andy did an AMAZING job on my 6k+ worth of damage…read more Turnaround for my specific situation was 4.5 days!!! They do great work. Won't ever use any body shop elsewhere in Madison again. Use them! See below my before and after photos !

If the same manager is still running this shop, STOP. He's an upsell idiot and immediately tells…read moreyou the online estimator is not valid and is inaccurate. Then he proceeds to upsell. I went in with a request for a standard paint upgrade. Online, this was $2,000. After the rude manager reviewed my car and offered his way off base analisys of what my car REALLY needed...I got an estimate of $12,000. Avoid this place at all costs. It's a nightmare and the manager is really a duche.

It's been a while since I had my car serviced there. At that time when I did go to DiMaggio's the…read morefront desk was VERY Nice and was informative! I didn't have to wait long and they did do a good job with my car. I would recommend this business to anyone.

They are selling cars out of their lot and when you want to inquire about them, you need to jump…read morethrough hoops to get in touch with an unknown person (not at the shop) to get any info on these vehicles. Once you do, after a long hula hoop marathon, following the directions per that faceless person to meet, there is no response nor follow up at all after. Would not bother to try ever again.

Could not have had a better experience getting my brand-new Explorer back looking better than ever…read moreafter a run-in with a deer. (Okay, two deer.) Mike generated the estimate and sent it to State Farm in less than a day. We expected three-week turnaround with parts to be ordered etc. but he somehow got the whole job done in 7 days. Looks fantastic. Would not go anywhere else. Would not let my kids go anywhere else. You shouldn't either.

After reviewing online reviews and consulting with a couple of people who recommended Avenue Auto…read moreBody, I decided to take my car to them for the accident repair I needed. They are State Farm-approved, so it was very straightforward in that regard. The owner is right there at the front desk and is knowledgeable, helpful, honest, and wants to ensure you are satisfied with the work his team does. They were prompt, timely, and delivered as promised. We were very satisfied with their repair, and I would highly recommend them.

Everything went excellent. Great quality and excellent service. Coming from someone that is very…read morepicky and knows what to look for in Autobody. Highly recommended

Came to Sparkle to replace my bumper after someone scraped my car while it was parked. The staff…read morewere very friendly and informative. My initial visit to them was for an estimate which the emailed me that very same day. From there scheduled a time to drop off the car. Their estimation was good, it took them the amount of time expected and price did not go over. I am also very happy with the results. Included before and after photos. I would come again if I need to in the future.

I don't know what to say about these crummy reviews--nothing could be farther from my experience…read morewith Atlas. The Owners name, the address and the phone number were the same as the address and contact info for Atlas. I just moved three weeks ago from Chicago. This shop was CLEAN and well organized from my first step into the shop. Mike did the intake with me and my husband--we were both favorably impressed with the physical place; Mike's attitude and manners and what he told us about the projected time to repair and the possible cost. Every thing worked out well and my 20 year old Subaru Forester is starting and running well now. I'm glad I made it to my new home in Madison from Chicago! If other craft people in Madison are this well organized--and friendly--my husband and I will be very happy in Madison. Mike is "my guy" for car care in my new hometown! BTW--no cheesy photos in evidence there but there was an interesting collection of license plates--look for the one that says "BRS SCK" from Illinois!

This place is under new ownership and Tony and the boss know what's going on…read more These guys are good and very honest. The reviews that have been in here were from the previous owner. Give these guys s shot you will not be unhappy