Tim and his team took my wife's 2025 Honda Civic in for hail damage and did a superb job. Their…read moreattention to detail was fantastic. It shows that everyone there has a ton of pride in the work they do. I kept it local and so glad I did. I highly recommend Lynch Auto Body, not for just the work they do, but also how they treat you. The car was very beat up and it looks like it just came off the lot.

reckless and fictitious review? That is where you are false Tim. I have our conversation recorded,…read morewhere you admitted to leaving my car unlocked And were unapologetic. Copy and paste the link to hear your first story. Do you need a reminder of our conversation on 1/6/25, where the story changed? I have that audio. https://www.facebook.com/share/14kzKs9Ew4/?mibextid=wwXIfr I had to have my insurance company follow up with you to see if my car was complete. As you can see from the texts, that was on 1/6/25. I picked up my car on 1/6/25. Your statement about "not releasing" my car due to me not paying is false. I was in an insurance covered rental car. Do you really think they are going to continue to pay for my rental knowing my car is complete? Not once did I deny to pay my bill, which was only my deductible, mind you. You stated you couldn't waive the deductible because that's illegal. I never asked you to waive it. Also, where did you get the information that I had auto body work done and didn't return to that shop? Because that is also false. This is my first claim. I've had the same insurance company since 2012. Should I contact my insurance company and get my claim information/history? And you saying I tried to take advantage of a small business? Far from, again, I chose your business because of the number of years you have been in service. I chose to shop local and support a small business. I will not let you bully me or defame my character because I simply posted my experience with your business. If you don't want a negative review, treat your customers better. As you can also see from attached pics, Tim likes to private message his customers and name call.

Ball Body Shop is fantastic. Our car needed massive repairs and their technicians did a miraculous…read morejob. Our car is beautiful and the paint job is seamless. The office staff were so friendly and professional, keeping us updated twice weekly during the 5 week process. We highly recommend Ball Body.

I shopped around for my window repair and settle on Ball Auto Body. I was given assurance that…read morecustomer service was a priority. My experience was time consuming and not positive. It involved a windshield replacement. Within the first couple of weeks of the replacement I noticed the window had something on the lower passenger side. At first I thought it was some kind of adhesive left behind. I contacted Ball immediately when I saw the scratch (within 10 days). I brought the car back so they could look at it right away. There was associate from an another location who looked at the window and agreed it was scratched on the outside. He said they would contact "Glass America" , their glass subcontractor, and arrange for the replacement. Then the hail storm hit Madison and the employee I was working with was on a personal leave. Understandably, I was put on the back burner. This week I went back to Bell so they could inspect the scratch and make arrangements for the replacement. The owners looked at the scratch they said it was no longer under warranty. He said he was unable to verify that the scratch was made during the repair. He then said he suspected it was made after I left...perhaps at a car wash???. He concluded he would not replace with new glass. He also said they no longer work with Glass America. My conclusion: Their first assumption is the customer is dishonest. They do not value customer loyalty and represent integrity. They do not stand by the work when it is subcontracted. Multiple trips, phone calls to the body shop, inspection by other associates and multiple reassurances that it would be replaced. Only to have them decide not to take responsibility for a damaged brand new window they installed! To make it more painful this was NOT an insurance claim. I paid a deposit before the repair and also paid in full $1300 when the work was completed. I held up my end of the deal I wish I could say the same about them. I counted on them to do the right thing which I still believe they can. At this point though based on this disappointing situation I cannot in good conscience recommend them. Find a company which makes the customer experience #1. They had an opportunity to have a loyal customer instead assumed the customer was dishonest and wanted to do something nefarious. I would encourage you to base your decision not what they say but how they actually take care of customers!

I wouldn't bring a duck with a broken wing here. Look at the turnover. This will tell you the…read moreestablishment and how they do business. My truck took months to repair and went back five times for warranty work. Finally I gave up and paid a shop to fix their work. Never again.

I was treated unbelievably badly by Collision in Middleton. I took my car in and was told that it…read morewould take 2 weeks to finish the work. The car was declared a total loss by my insurance company, but Collision said that the car could be fixed for about $9,500. Since I had an extended warranty on the car and liked it very much, I decided to have Collision fix it. At the end of the FIFTH week, long after the coverage of a rental car had expired, I was told that Collision is not licensed to repair cars that have been declared a total loss and then put them on the road. This is inexcusable. I should have been told this immediately when I trusted them (and they agreed) to fix the car. In the meantime, I was out several thousand dollars in rental car costs for having trusted them to fix my vehicle. I would NOT have been out this money if they had told me they couldn't fix the car. I would simply have purchased a new or used car. I would never trust Collision to fix a vehicle for me. They clearly have little regard for the customer.

Daniel S. Without question the very best in Madison. What a great operation and Bill is the best…read moreat what he does. I have been serviced by him for years and am very satisfied. 5 stars

A-One was recommended by someone that restores old cars and has been using this service for many…read moreyears. I took my car in to repair damage to the rear quarter and am very satisfied with the results, and the reasonable cost.

My Dodge Durango was in the shop for 2 months and returned with problems…read more Quality of repairs?2 Satisfaction with customer service?2 Anything could be improved? Make sure everything works as it did before service. Vehicle ready when promised? Yes2 months after dropping it off. Far to long to hold a persons car. Additional work? Yes, Took it to the dealer to have 2 repairs done, caused by your body shop at a cost of over $300. And wasting my time having to make two separate appointments to have repairs completed. Reason for return? Rear hatch wasn't lined up properly and was rubbing causing it to rust. Door locks were not working properly, antenna wasn't hooked up. Kept informed during repair process? No, When told it was getting painted, I asked if they looked at the rear hatch, mentioned when dropping it off, to be touched up with paint, I was told it was to late. Would you recommend shop to friend or family? NO Reason for score given for friend/family referral? Check your work before releasing it to me. Be more reliable and follow through with what you said. When called about the door lock problem I was told to fix it myself, that there wasn't anything Gerber could do for me. And one more thing, Before taking it to Gerber Collision I had gotten 2 other estimates, both thousands less, but my insurance company would only allow Gerber to do the work with no questions asked so that's the only reason I took it to them.

If I could give zero stars, I would. What was supposed to be an easy body repair from a car vs deer…read moreturned into a nightmare for me. Terrible communication and a threat to bring a tow truck and the police to remove my vehicle from the premise was the only thing that got me my vehicle back after over 2 1/2 weeks. But, it gets even better. They didn't finish the body work so there is still damage AND they broke my hood latch. Things I wouldn't find until AFTER I left. Please do not use this auto body shop. You'll regret it later!! To Jessica D - Nicholas has not tried to contact me. He has both my cell phone number and email address. He also knows my workplace. But, my next step is to contact the Better Business Bureau and let my insurance company know, as this is a "preferred" body shop.

I could not be more impressed with the customer service I received at Don Miller Body Shop. I had…read morea significant amount of body work do be done at multiple points around my car. When I got it back, it looked great but I noticed a few little spots that I thought could have been done better. The guy I spoke with immediately agreed with me and scheduled a time for me to bring my car back in the following week, free of charge, so they could make it right. I thought they would just try to buff some things out better, but they actually fully repainted one of my doors on the passenger side and a whole panel on the driver's side. They even paid for a rent car for me for that whole week. I feel they went above and beyond, and I couldn't be happier with the end result. My car looks great!

From the owner: Free Estimates, No Appointment Necessary!…read more Free Estimates, No Appointment Necessary! We do auto body repair on all makes and models. Don Miller Body Shop offers a wide variety of auto body services, including auto body repair, auto glass replacement and auto body painting. We have an experienced and skilled staff ready to cater to your vehicle's needs in a timely and efficient manner. Come to us for expert collision repair, hail damage repair and more. We are here to guide you through the process of restoring your vehicle to excellent condition.

My car was damaged while parked in New Jersey. Geico arranged to inspect the car here in Madison,…read morewhile I visited family. Caliber on Odanna Rd. Estimated the body and paint repairs, in cooperation with Geico. Enterprise delivered a car for me to use while the repairs were made. Caliber gave me a written estimate, and worked with Geico to update that estimate the same day, then they began work immediately. Caliber finished the repairs a day ahead of schedule! And throughout the process, they emailed me with progress reports every day. The finished results were beautiful. I have 50 years experience restoring classic cars, so I know superior work when I see it. This is a great shop, super organized, that produces great work, and does not waste your time, or give you excuses. Thanks again for your great work! John Lynch

Worst experience ever. Had to wait 6 weeks for a 2 or 3 weeks job as the timeframe that we were…read moregiven. After finally received our car back we noticed missing parts inside the trunk, it has been more than 2 weeks and still waiting for parts. I have been customer of this Auto-shop before, this is the last time!

I bought my Honda Fit from Carmax and needed help learning how to use it. For example, the manual…read moredoesn't tell you how to change various settings. I went to Zimbrick Honda on Grand Canyon Drive in Madison Wisconsin and was very pleased by the help and friendliness I received there. I came in with six questions and Mike Cleary (Service Consultant) answered all my different questions. Mike was very friendly, helpful, and knowledgeable, showing me how to check and reset things on my dashboard controls. My interaction with Mike Cleary made me more open to getting my car serviced at Zimbrick Honda. I drove away with the feeling "they'll take care of me"---Ben D.

LONG STORY SHORT: Zimbrick completely tried to rip off my brother and lied about what work needs to…read morebe done on his car. They made him think the car was unsafe to drive, so he did not have a vehicle to drive for two weeks, only to find out there was nothing wrong with his car. This is a review posted for my brother's experience specifically at the Zimbrick Honda dealership's service center on Grand Canyon Drive. AVOID THIS SERVICE CENTER AT ALL COSTS!! They are dishonest about what work your car needs, and they will try to rip you off completely. My brother was told by the Zimbrick sevice center that his car was leaking transmission fluid from the axle seals. They also mentioned that his air intake hose was about to tear, and it needed to be replaced immediately. Both of these were strange findings as his car is not that old and has relatively low mileage. So, he took the car to Goodyear (on 608 Washington Ave.) to get another quote and a second look. Zimbrick quoted him for $840 for the transmission fluid issues, while the folks at Goodyear quoted him for literally HALF the cost. However, they also said they couldn't find a leak. Apparently, his car's seals were totally fine. As for the air intake hose, Goodyear found that it's only slightly worn from weather and time, but it still looked fine. The mechanic at Goodyear said they wouldn't recommend my brother to go out of his way to replace it until a light comes on for it on the dashboard of the car Overcharging is standard for dealerships, so that's to be expected, but it is totally unacceptable to tell customers that urgent service must be completed when there are zero problems. Zimbrick inconvenienced my brother for two weeks because he couldn't drive his car during that time, and it turns out it was all a lie! BONUS ADVICE: Seriously, go to the Goodyear on 608 Washington Ave. when you need stuff done for your car. They're so honest and they're such standup people there. They went one step further after checking over my brother's car to say that they weren't comfortable charging him with anything because no services needed to be done. They didn't even charge my brother for the part they ordered because they will just send it back for him at no cost. How amazing is that, right?!