I just had rear shocks work done on my Mazda 3. I found out after paying for the job that I…read moreprobably overpaid about 500-700 dollars.

Charged almost $200 for a diagnostics check. Afterwards, they tried to sell me things and up charge…read morefor me for services I did not need. For example, they said my filter for the AC was dirty and should be replaced for about $80. I had just installed a new one a week prior. A bunch of scam artists trying to rob innocent people. Take your money elsewhere.

I've had everything I've ever owned in with these guys, BMW 740i, 535ix, Infinity EX35, Mercedes…read moreSprinter 3500 RoadTrek CS Adventurous, Ford E350 and we're talking cars from 1997 through todays Honda Ridgeline. The team at McDermott's from Marcus to Aaron and Ben the owners, and the other mechanics care about seeing you as a customer for a long time. They do the job the right way consistently, timely, cost effectively and with either OEM parts or replacement parts that are certified for your vehicle. These guys are incredible. They used to have this great old pooch that lived there but she's passed on. Unless I have a warranty issue, this is the only shop I go to. From complicated electrical work on my Sprinter to basics like tie rods, leaf springs and others they've got it.

Best Auto Service We've Had in a Long Time __________…read more I found McDermott's on the Nextdoor app in a sort of roundabout way when our regular service unexpectedly and unceremoniously dumped me as a customer. They didn't want to have anything to do with our 1983 Volvo anymore. It was too old, they said. Luckily neighbors on Nextdoor had some very nice things to say about McDermott's Service & Repair. I got my Volvo over there, and (long story short) I've been a customer ever since. I'm down to one car now, a 2014 Ford Fusion Hybrid, that McDermott's got running better than ever --- even when it was new. I am not kidding. And not only are they awesome and honest mechanics, their customer relations are top notch largely due to Marcus who is usually the primary contact for everything. As busy as they are, they really try to come through for emergency fixes. Our family is small. Just my spouse and me now with one car. I'm the only driver and a full-time+ caregiver. Having McDermott's nearby is a relief. This little family's car is in good hands.

I've had at least four dealings with this garage, and they have all been reasonable and very fair…read more To play it safe, I called around and asked for quotes at a number of places before one of the repairs, and they were also the least expensive. I feel this group is trustworthy and doesn't add on extra repairs (which seems to be very common nowadays). A very, very good garage.

I've taken my car to Nakoma for more than 25 years, and have built up my trust in Dan over that…read moretime. He's fair and honest and does good work...all I could really ask for in a mechanic.

Had a check engine light come on in Madison while traveling from New Hampshire to Washington State…read more Had an oil change down the road, guy told us we had a transmission leak and to take it to a shop. Brought it to Car-X and had them look at it, they got us right in. The guys did a multipoint inspection on our vehicle after they heard of our long road trip. Checked all the fluids, checked the tires, battery, codes....filled out tires with air, wiper fluid...and looked at the transmission. In the end they were honest, stating the leak was not major or concerning. Gave a brief rundown of future needs. And didn't charge us a dime. Would HIGHLY recommend this place for fast, friendly, honest service. This shop was the best part of our stop in WI.

Took my 2015 Lincoln MKZ in for a minor vibration in the steering wheel. They test drove it and…read morechecked the wheel bearings and other steering components, but said it all looked normal to them. No charge for the inspection! Impressive! I recently had all tires replaced with all-season tires that have a fairly aggressive tread. Assume that's the way it is :) The tire dealer double checked the balance, so no, not a balance issue.

I've been taking my cars here for years after my neighbor said "he'd trust these guys with his…read morelife". Don't expect frilly greetings, hugs, customer satisfaction surveys or espresso in a decorative lounge. If you have parts preferences tell them before they start the work. I always ask and beg them to "fix everything you touch" but they always reply "don't fix what's not broke". Can't know if it's the right path but maybe it saves a lot of money. I've spent a ton there but never got sold blinker fluid or similar scams. Wait times can extend to a week sometimes. They'll give a ride nearby if you're not a jerk.

I hesitate to write this again because I'm concerned they've gotten so busy it can be hard to get…read morein, but they deserve it. They've been my mechanics for years. Lots of repairs, some small, some big. They've never hosed me, not once. Just the opposite, when stuff didn't need to be done, they told me and let me make the decision. These guys are real mechanics, its a working shop. If you want a slick shiny repair shop go somewhere else. If all you care about is that your vehicle is fixed right at a fair price, this is a place for you.

Had a horrible experience here. I brought my car in because the starter was making weird sounds but…read morethey noticed I needed new tires at a glance. When I dropped it off, I reminded a gentleman that the starter was the issue. They did not document what I actually brought my car in for and only changed my tires. When I picked it up the same man was rude, laughed and gaslit me saying he never spoke to me and didn't know what I was talking about. I asked to speak to the woman who had done my intake and he said I couldn't because she wasn't there. When I finally asked when she'd be in, she was only 10 minutes away! Carrie Jo took a look and guessed what she thought the problem was and said there was nothing they could do to really check it. They wanted me to pay again to leave it but she insisted it was probably my battery bc I didn't drive enough. A couple months later my car died and I took it somewhere else. It was the starter. They could have figured it out if they'd looked at it. I actually called to see if they'd look at it to give them a chance to correct their error, and they really didn't care.

Genin's is over priced and they completely overcharge unfairly. A screw came undone from my license…read moreplate, and they charged me $40 just to screw the license plate back into my car. My dad also visited Genins and he has a disability. They completely took advantage of his ability to make decisions and ran up a huge bill of unnessary work on the car that was not needed and was not the reason for the visit. Genin's exploits their clients and rips everyone off. I will not be recommending this company to anyone and will be making sure any people close to me avoid them at all costs.

WOW! I can say that this is the best customer service I have ever had! I am a female who knows…read moreNOTHING about cars. I was on a cross country roadtrip when I started haveing engine trouble. I got to Madison, WI and needed the car fixed. I was terrified of being taken advantage of. All this was foreign to me as I did not have a car for most of my life. I called around to MANY transmission shops. When I found Midwest Engine Service I knew I was in the right place. From the get go, I was reassured by the kind voice on the phone. I spoke with the owner, Wayne. He went over the issue with my transmission top to bottom. He spoke in laymen's terms, so I actually understood what he was saying. Not only did I feel comfortable trusting Midwest Engine, they gave me the best quote and fastest turn around! Wayne kept me informed step by step, as I was still trying to finish my roadtrip. It seemed I needed a new axle, so I added that to the work order. Again, Waynes' thoughtful words and actions helped keep me at ease. When I got the call that the car was done, the price was even lower than the quote. This included the axle as well! I was so happy with the quality of work, the service and the trusting comfort they gave me. I was able to get back on the road the next morning. Finally, I was leaving Madison. As I was driving out of town that following morning, I got a call from Wayne. I instantly thought he was going to say they needed the car back or something. Why else would they be calling? It was Wayne. He called to make sure the car was running smoothly and that I had made it out of town ok. He then told me he also called to wish me a safe rest of my trip. I felt blessed. I had definitely found the greatest mechanic and team. They are just lovely, honest and have human integrity. Thank you Wayne & the team.

Long post warning. Bottom line is they ripped me off and will to the same to you. Dishonest, shady…read morebusiness practices. Battery warning light came on in my 2010 Toyota Camry. Stopped by O'Reilly auto parts. They used a small electrical device to check the system. It took them about five minutes. They told me the alternator was bad and needed replacing and didn't charge me anything for the diagnostic. I called Midwest and was told it would cost $750 to replace the alternator. The next day I had to have my car towed into Midwest. They informed me I needed to have a diagnosis performed for $189.99. I questioned that but they told me if it was not an alternator problem, I was going to have to pay for an alternator in addition to whatever they found wrong with the vehicle. I later contacted Meineke and they informed me an electrical diagnosis charge was $68. When Midwest called me, I was informed that it was going to be $850 to repair the alternator. I balked at that because I told him I had been told it would be $750. He stated he could "make that work." My suspicions grew. I went online to research what replacing an alternator entailed. I found two YouTube videos that showed how to replace an alternator in 15 to 30 minutes on a 2010 Camry. The alternator is held on by two bolts. When I went to pick up the car they charged me $506 for a remanufactured alternator when I could've bought one new for $329 from Carquest. They charged me $344.91 in labor to replace the alternator and two serpentine belts. Again, for 30-minute job. Total bill was $1176.88. Even with the Costco discount, it was a rip off. Jeff N.

Stopped in today for a weird rattling noise after getting my flat tire patched elsewhere…read more 10/10 recommend. Car issues stress me out to the max. He called before fixing anything and I was able to pick up vehicle same day. Tom explained everything when I arrived and showed me pictures of the issue I was having (strut mount broke). Very grateful for the service and will be returning if any other issues arise. He didn't try to oversell anything. Car drives more sturdier than when I dropped it off!

honest, polite, get it right the first time...been taking my car there for years and never had a…read moreproblem with their service and repairs