We went to the new location in Coeur d'Alene at the old Shopko location which is Sportsman & Ski…read moreHaus. It's a nice-looking store but didn't the things I am interested in such as fishing gear and boating gear. Amazing shoe selection! Employees that were either non-existent or did not seem to want to help. We went opening weekend and the bathroom looks like a Dollar Tree bathroom in that it had residential bottles of soap and a roll of household paper towels set directly on the counter and a small trash can that could not handle the trash generated. So maybe this store will get better as they did not seem ready to open

Customer Service is almost non existent in this store.read more

Everything is great about Rizzuto's! The staff is knowledgeable and extremely helpful. They have a…read moregreat selection of shoes. I've been shopping at this store for well over 25 years. Having extra~wide feet used to make shoe shopping a total nightmare for me!! Not anymore, I just go to Rizzuto's, and usually get at least one pair of shoes. I especially Love to check out the sale/clearance racks each time!"

Outstanding customer service! Following my PT's advice, I…read morewent to Rizzuto's to find a certain type of shoe that would work with my orthotics and give me the support I needed when working (retail job- on my feet for 8 hrs per day). Carmela was very helpful and got me fitted with a pair of shoes that were supposed to do the trick. I tried said shoes for two weeks, coming back a couple of times to have a few little tweaks. Unfortunately the shoes hurt my legs and feet so badly that I knew I could no longer wear them. I went back in to see Carmela. What could be done? I'd spent a lot of money on shoes that I could not wear. Carmela made it right, and now I have shoes that are comfortable and I am happy to wear to work!!

The lady who works here actually wears a lot of the shoes. She doesn't have to guess how they feel…read more She listens so well to the need and pulls options based on that. We have had a great experience both times we bought shoes there.

They are helpful but wait for service can be very long when it's busy…read more My review would have been 3 stars for the above reasons, but here's the clincher for 2 stars: They had said that people buying shoes online will put them out of business. First of all, they should put the blame where it belongs - with their suppliers, who also sell directly to consumers online. And second, I believe their punitive return policies will put them out of business. There is a restocking fee for shoe returns within one week and not at all on socks. They will waive the restocking fee and give you store credit. Then, it's so old school with everything a huge paper trail mess. The whole process would be so much simpler and easier if it was computerized. I will most likely take the loss on my store credit because I don't want to go back there and be in the same boat of them holding onto my money if I can't find something that works for me there. I need to walk around my house for at least a day in new shoes to see if they will truly work for me.

Excellent, knowledgeable, friendly customer service. Running people!…read more They sell running shoes of course, and will happily fit you in the right pair for your needs. They sell running apparel, and recovery tools, and swim gear too! They also have nutrition (base salt, shot blocks, gels, etc). I was on the hunt for a specific running belt - they had a great option just not the one I wanted. Highly recommend this store for your running (or this week, Triathlon) needs!

I've only been in twice and both times the staff have been very nice and helpful. One foot is a 1/2…read moreinch longer than the other and I didn't even know it until they had me do the foot scan thing. I bought 2 pairs: one for work (at a gym) and one for running trails and terrain. I highly recommend this place before anywhere else for pro help and great customer service and because they stand by their products, so if you're not happy they will help find the best pair for you. They offer 60 days to test out the runners and if you're not happy, they will replace or give refund. All around great shop!

I recently went to Sports Authority as I was trying to get my husband to try on shoes. I assured…read morehim if he just tried on shoes he would find that his old taped together holey house tht he swears by are not that comfortable. They knew nothing about the right shoe for you. They have you step on a pad to find out what type of foot you have, WHY do they have you do this???I dont know because they dont know what kind of shoe you should wear!! AND they have no shoes over 13. The shoe salesman admits, "i dont really know anything about shoes, sorry" I was not pleased. The only good thing that came out of the visit was the cashier told me to go to your store.. I called and asked if they had any size 14's. They said they did. When we walked in the door Josh greeted us. He said that after we called he pulled all of the 14's that you had. He watched my husband walk, explained why he would need a certain shoe. Had him try each shoe on with the other one and walk. He spent a lot of time with us. Made sure my husband loved how the shoe felt. If you need shoes.....go here!!!! You can even return them if you arent pleased!!

This company sold me used shoes for $104.00. The employee played it off like he was selling me last…read moreyears model of the NB 880v5, and was happy to give me a discount on the shoes. I was in hurry I admit and didn't pay attention to what I was being sold, but who would think a shoe store was trying to sell you used shoes. When I went to put the shoes on the next day I realized they had holes in the worn into the fabric around the ankle. I was surprised as I had assumed the shoes where new then I realized that I had been scammed. Usually I would take them back and let them make it right, but I so pissed I figure I would right this review first.

Updating. I've had excellent service from customer service but the managers and some cashiers…read morehaven't been as helpful. This was previously a 5 star review from my experiences with customer service. I run a nonprofit horse rescue and get coupons from Purina for horse feed. I have frequent problems with them, but today was the worst. I was running behind and despite my clear communication that I was giving her 3 coupons (said 3 times), she only rung up one. We had already swiped the card, so she had to process a refund. I expressed I was running short on time and she said it would be quick. She then processed an EXCHANGE and called us "even" and wanted to ring me back up for the 2 coupons she had missed. So she wanted me to buy 2 bags of senior feed ($29) at full price, not need or get a real exchange, then pay the discounted price ($9) for the same two bags. At this point a manager (Jim) had come up and was backing her up saying it all made sense and that we were "even." Though I had been charged too much and not refunded anything and they wanted more of my money. I asked him for reassurance this wouldn't happen again and he just mansplained that the job was hard. No apologies, nothing. The customer service rep (Sheila) was the only thing that saved the situation by understanding the situation and taking over to help process our refund and get our coupons applied. I spend hundreds of dollars in this store weekly, and this situation has me considering finding a new feed store that actually supports nonprofits and the coupons we need to keep working. If I do go back, Sheila will be the only reason. I am extremely disappointed in this situation.

Yesterday (Sunday) I went in to get my line put on my new fly reel. I am just getting started on…read morefly fishing. Chip was such a big help getting me all set up. Chip also gave me some great tips on fly fishing and areas to go. Whenever I am up here visiting family, I love coming in and chatting with Chip and the other staff too. Thank you Chip for always being so kind and helpful!

Great shoes for people that work hard. The owner was very knowledgeable about what your feet need.read more

TOP NOTCH customer service, great prices. The owner bent over backwards to help us. This kind of…read moreservice just doesn't happen anymore, and we will DEFINITELY be back! Thank you!

I had another great experience here (the second pair I've bought from them), this time with an…read moreassociate named Ryan, where they helped me go through and try shoes until I found a pair that had just the right amount of squish on the stride but firm enough to keep me easily moving forward. The amount of time they have always spent with me while not pressuring me to buy has always translated into a great experience!

Gabby assisted me with selecting shoes, insoles and socks for walking. I am an older customer with…read moresome foot issues. She did a great job on evaluating my needs and offering a selection of shoes, insoles and socks. The prices were comparable to everything I had researched on line. I was 100% satisfied with service, product and price.