I took my RV to Premier For repairs to a RV fridge. They…read moreneeded to bring in parts but completed the work right away. The RV had some other issues and the staff worked with me to get thwe waork done and assisted in many ways that was well outside thier job descriptions All of their staff went beyond my expectations to assist me and I I am delighted with the way they worked to hep me. Fist rate attitude and helpfulness Rating: AAA+++++ THANKS AGAIN - Peter D.

Really friendly staff, well kept property, and great security. We've been storing our RV here for…read moreseveral months and are very happy with the service.

I had a wonderful full experience with Burnaby Hitch! We…read morehad made an appointment (or two) with U-Haul and they screwed us over by making us come out when they didn't have an installer on-site. Nor did hey have one for the rest of the week OR weekend. Their bet advice was to take the parts from their store and go to Port Moody 3 days later. Needless to say, I called around and found the receptionists at BH extremely knowledgeable and helpful. Plus they broke down the price points for me to explain why they were a little more expensive than U-Haul. We brought it in that afternoon while we ran other errands and they had it finished (beautifully, I might add!) within a couple hours. We have our trailer hooked up and couldn't be happier!

I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

I had a "check engine" light come on, and the temperature gauge spiked to maximum for about 1-2…read moreseconds. When I phoned to make an appointment I knew I had the right place to go to. Lady answering very pleasant and professional - excellent phone manner! When I arrived for my appointment it turned out there was a delay with a previous vehicle. They were apologetic but not a problem for me. The mechanics did an excellent job and took the time to explain what they believed the problem was and the steps to fix the issue.

I have been using Ian's Auto almost since it opened . Awesome people great prices ,and extremly…read moretrust worthy . I had to get my car towed in for a simple electrical issue . They diagnosed it and fixed it FOR FREE . I had to fight to tip the mechanic lol . Seriously though , they are a great business full.of good people

I usually come here to grab parts and give it to my mechanic. even he was surprised at the price I…read morepaid for some of the parts! I would call first incase they dont have but can order!

I restore classic and vintage cars. They have always gone the extra mile helping locate parts that…read moreare replacement and performance. The friendly sales staff are knowledgeable in parts and paint.

Went to Marks to have my seatbelt fixed and an oil change. Had fantastic service from Derek and…read morethe crew!! I will definitely return for service from them!! They booked me in quickly for the service and it was completed in the time frame they said. Unfortunately I had brought in the incorrect part to repair my seatbelt. I was not charged for the time they took to remove my seat!!! Once I get the correct part I will come back to have it replaced!! Just fabulous customer service!

Once again I was treated like a first class customer. Easy to make an appointment. And very…read moreknowledgeable staff who kept me well informed of what was necessary to fix my problem. Pricing is fair and work is top notch.

Had a previous ICBC Claim there with great service. After that both side panels fell off our…read morevehicle (old clips broken down). Went to see if they could help us put the panels back on and they did it free of charge, same day. Amazing service.

the office staff were amazing from I moment I walked in to the time the repair were completed and…read moreready to be picked up. I highly recommend this business!

Highly Recommended…read more Quality service by a quality team.  Jan's Precision Auto Body is absolutely amazing! They are a wonderful family group providing EXCEPTIONAL service to the community. Recently, our Mercedes was rear-ended and we needed some body work done; naturally we were in distress over the damage. Michelle's kindness has a way of letting you know that everything will be more than alright.   Not only were they able to find parts that are difficult to find, they returned the car in a condition that is better from what they received.  It was immaculate inside and the body work done is BEAUTIFUL. If you're looking for quality work, honesty, customer service, professionalism and skill don't waste your time anywhere else. Go see them. There service isn't exclusive to Mercedes-Benz either.  Michelle and Team: Thank you for looking after our family. It was an effortless process working with you. We knew the car was in good hands in your care. I can't recommend you guys enough.  Thank you.  Bushra & Mike.

Couldn't recommend this place more. The people there went above and beyond to help my family; they…read morereally care. Best auto body shop in Langley!! Thank you Jan's !!

Excellent service all around!…read more I brought my SUV in to be detailed, and arrange to have it sold. Joseph was very helpful guiding me in selecting appropriate service options. He also gave me a discount and added an engine steam cleaning service at no extra cost. The results looked as beautiful as new. He carefully photographed the car for sale and documented the few flaws that could not be corrected without more detailed work. Best of all, he sold the car at my asking price within a week! I plan to sell another car soon, and I will definitely choose this business again.

Can't find anywhere better to take care of your cars! Been with them since 2014 and I couldn't be…read morehappier