Nice and helpful staff. good selection of Birks. The store…read moresmells amazing like new leather.

Awesome staff and great selection of clothes and shoes and accessories! Shopping hours and days are…read moreaccommodating.

The manager of this store, Marcus Echeverria, may be one of the most professional, informative and…read morehelpful sales individuals I have experienced in many years. Marcus was GREAT, helping me out with my hiking boots' problems. It was a pleasure to meet you, sir.

Abigail was helpful and kind. The spouse found the boots he needs and we will be back soon for more…read moreitems.

First time ever at an REI. Didn't know what to expect. Traveled up to Flagstaff to escape the…read moresummer heat and forgot to pack my trail running shoes. After leaving one of the local running stores unsatisfied I decided to give REI a try. Was pleasantly surprised by their selection, a bit limited but had all the basics covered. Bought a pair a shoes and found they had their Patagonia gear on sale too so ended up getting some great Patagonia trail gear too that helped us stay warm on the unexpectedly cool summer morning runs which was in the 40Fs. Bring long sleeves and light weight running hoodies if running at dawn. I didn't expect much as much for service, especially after my last store experience, however everyone was pleasant, polite and helpful. I was so satisfied I purchased a membership as well.

Nice store, good selection and such nice colors in everything. Many hydroflask colors and sizes on…read moreclearance. Great selection of clearance hiking and running shoes. I always get my shoes here and such great selections if you find your size. I saw a mini camp chair o wanted so much but it was $100. Only weighed one pound. Enjoyed being in the store today. Good stuff here

A need to stop by place for clothing, shoes and knit knacks. Super cute local designers are also…read morefeatured here. Love their necklaces and earrings. Amazing styles for every season. Dresses are really cute here. They don't really carry shoes... I always find something here, and it's different than other major retailers would make. The prices are very reasonable. They also have a sales rack right outside their door. Check out their locally made soaps! Smells great! Amazing customer service of course.

Rainbow's end is my go to place to find cute clothes in flag. Their prices are a bit high, but they…read morehave fun and unique items I don't see elsewhere. I've gotten some great pieces there. Check them out!

Love this place! So many cute boutique shops, and everyone who works here is genuinely kind…read more I got sone earrings from a store on the 2nd floor, and a pink sweater from the store below.

Super cute place. Very much for the younger crowd. Y2K style clothing and accessories. The vibe is…read morevery fun.

If you somehow forget your ski gear, snow boots, or anything warm it, don't stress because downtown…read moreFlagstaff would have stores so you can stock up before heading out. I didn't even realize they carried such a wide variety of Patagonia, which was such a fun surprise because we're huge fans. It's one of our go-to brands for working out and staying warm, so seeing all the options in one place felt dangerous in the best way. We popped into the store and it was bright, spacious, and packed with people probably because there was a sale going on. The back of the store is where all the sale and clearance goodies are hiding, so obviously that's where we gravitated. There's something so satisfying about finding a cozy staple at a discount. The sales associates were super sweet and kept checking in to see if we needed anything without being pushy. Dressing rooms are a little limited, so you might have to wait, but bonus points: there are chairs if your husband or boyfriend needs a designated waiting area while you shop.

I have always loved Mountain Sports and try to stop in when I'm visiting. Today instead of a new…read morepiece of clothing I found this beautiful silver jewelry by Jay McCormick. Siera was so helpful and personable and was showing me a ring he designed especially for her. I chose a piece that I'll wear with my gold band. Love it!

They boast of Buy One, Get One 50% off but hardly anything in the store qualifies. Most of the…read moreitems have a sign that it can only be used toward the Buy One part of the offer. Well if nearly everything is limited to the Buy One, what is available for the Get One? That's disappointing and feels like bait-n-switch. The employees we encountered while there were friendly and I do appreciate that.

Cool place to come get some good priced deals on what you want. We stopped here recently on our…read moretrip to get some shoes and some gear to flaunt in town lol. I walked and tried on several pairs of shoes i liked ad purchased us some. They had my size feet in all sizes. There are tennis shoes, dress shoes and hiking shoes here. Nothing was real expensive. Customer service was great. Id love to come buy more shoes here in the future.

As far as what is being sold here I would give 5 stars because I love Kohl's. Three stars is a…read morereflection of the customer service. I was staying one night in Flagstaff on a drive from California to Tennessee. I needed pants as the ones I had ripped the night before. We went to Kohl's shortly after they opened and needed to make it a quick stop before we drove 8+ hours to our next stop. Upon entering the store I found the women's department easy enough but at first could only find the section for Levi jeans. In the Levi's area I found a pair of Lauren Conrad pants but couldn't find the area where those came from. I love the Lauren Conrad collection so it is where I wanted my pants from. After wandering the women's section with no luck I had to venture pretty far across the store before I finally found an associate. She pointed me to the right section. I picked out two pants to try on and within two or three minutes I was ready to go. I went towards the check out counter. The women who had guided me to the Lauren Conrad section told me to line up and the one associate on the register would assist me when she was done with another guest. My husband commented to me that the guest she was helping had been trying to make a return the entire time we had been there. At this point at least 10 minutes. While we waited the cashier eventually had to call for a supervisor or manager to complete the return. Again, we were told keep standing in line and the one cashier will help us when she's done. At this point we have encountered two other employees but neither one jumped on a register to help us leave quicker and give us a better experience by prioritizing our time over go backs and whatever else they were doing. Finally, it's our turn at the register. It turns out one of the pairs of pants I picked out didn't have a tag. The cashier was kind enough to ask if we were in a rush and I said that yes, we were since we had a very long drive ahead of us. She said she would have to call someone for help with the pants. Had we been helped by another associate when we first got in line waiting for the price tag assistance would have been fine. But, due to how long we had to wait because they insisted on keeping one person on the register we had to then pass on the second pair of pants and leave. I hope in the future they can consider prioritizing guests over other duties.

The manager, Karen, is the rudest , worst person I've ever dealt with in service . I canceled my…read moreKohl's card I had since 2003. Kohl's overall is terrible now as they manipulate you into opening a visa credit card and cancel your kohls card . Karen charged over to the register and deleted all my discounts because I wouldn't open that credit card account . I left 300 dollars worth of clothes on the counter because I refused to use my own credit card which would yield none of my discounts . They're pulling a racket !