Today I needed a tow company. I chose Recovery Masters Towing & Repossessions . It's hard these…read moredays to find really good customer service but during my experience they showed kindness, courtesy and professionalism and they didn't have me waiting for hours. If you find yourself in need of their services, I give them out of 5!

From the owner: family/locally owned read more

He was prompt, professional and kind. My safety was important to him. He explained everything he…read morewas doing and why. Even offered his air conditioned cab to sit in since it was so hot outside.

This is place us crooked. I made the biggest mistake of my life Today. I called AJ Towing thinking…read morehe was legit. I was in a car accident. He towed my car to his shop. I paid him $100. I called enterprise and told me to lock up the car and do not leaves the keys. after I told them that my car was at AJ Towing they said do not leave the keys. Bring the keys to enterprise and they will send a tow truck to pick up the vehicle. I told him that enterprise did not want me to leave the and at that time he told me that he was going to impound my car. I just had a terrible situation and accident and this guy was a jerk. I don't know what it is, but enterprise told me not to leave the keys with this guy. Then I the tow company that picked up the car from and they said he is not a legit towing company, but I thought he was. He has no cameras on his property for safe guarding vehicle,and he does not have the capacity to properly tow smaller vehicles. If I had known about his bad reputation around town and throughout Rent-A-Car agencies, I would've never called AJ Towing. I wish I can give him a zero because he should not be in business taking advantage of people. Mulliigan towing came and removed my car From AJ towing. It turns out that AJ towing has a bad reputation in Springfield in the towing industry. Be smart! Do your own research before calling for his Service

Fair, fast and friendly service. Nice guy that Tom. No issues great job Tom. If I ever need a…read moretow I'd call Tom again in the future.

I cannot recommend Tom's towing enough! They were amazing to communicate with, fast and so kind. If…read moreEVER in need of a tow, they are your people!

During the worst weather, when other services would not even answer our calls - YOU were there for…read moreus! Fast, professional and a great value. Would recommend instantly

Tried to work with our roadside assistance - what a joke! Didn't know what to do and came across…read moreDave's company in a search. He was there in 20 minutes (after roadside assistance said 1 1/2 to 2 hours) Super friendly, super professional, super fast and super reasonable. Do NOT hesitate to call them - I couldn't be more pleased with the service I received!

Professional, very prompt. I called the company and the driver checked in with me and arrived all…read morewithin 30 minutes

My tow was scheduled and a 75-105 minute wait was estimated. After an hour and forty five minutes,…read moreI called to check on the status. They told me the tow had been cancelled a half an hour ago. I did not receive a call or update; they just left me sitting on the side of the road waiting! Avoid at all costs!!!

The tow truck driver damaged my truck and won't own up to it. Do not use this companyread more

WORST Company ever!!! I would stay clear away. He is a CROOK! Only takes cash payments, and charges…read moreridiculous amounts for NOTHING! Very Rude and unprofessional. I would stay clear away from doing business with him, coming from a family owned business guys like him give us a bad name! Total ashamed to give him a dime!

These people are criminals who make up fees to charge beyond towing cost. They also damage front…read moreends and transmissions by dragging them onto a flat bed.

This company is a scam. They towed my car out of the AMC 8 parking lot the night before…read moreThanksgiving. Left my kids and me standing outside in the dark in the freezing rain. Their "no parking" signs were so tiny, you couldn't see them. They towed rows and rows of families and charged $325 to get your car back. Criminal.

Insurance estimated that my repair should take 8 days. It took almost 6 months! I had to bug them…read moreweekly for 5 months. "Parts aren't here, we don't have the people who can work on this, now it won't turn on." It's a Chevrolet, not a Jaguar. They stole a $250 tent out of the trunk. After 5 months I kept pushing and asked "What parts are you waiting on?" They couldn't get a headlight. I went online and ordered a headlight. Had it delivered and walked it into their office 3 days later. They inflated the bill to insurance from original estimate of $7k to over $11k because they couldn't find a competent technician. Avoid!

Took more than 2 months to finish job. I had hit a deer and smashed the front of my car. Had to bug…read morethem constantly for information. They would never call and communicate. They finally get last part in (headlight) and it takes them a week to put it together. I looked it up and it shouldn't take more than an hour even for an amateur. The fact that they can't finish a simple thing after I waited two months is ridiculous. Had to call and nag for them to finish. Lady on phone was unapologetic to say the least. She could never give me any information. I have to say I've had much better experience and pricing at Vern's or Law Automotive.