This place just can't get good help. I went to king of Prussia I was in the market to buy a suit some dress pants and dress shirts and a pair of jeans. I tried to get someone to help me but it was like being in Home Depot when the employees run and hide from you. One guy never looked up from his phone. So I left and went to the collegeville location and this guy was eager to help but just kept bullshitting me about sizes and obviously just wanted to sell me anything. He even told me the pair of jeans I like to wear was discontinued but I was able to order them online. I guess with help like this and honestly horrible selections in clothes, it's any time now we will be seeing a going out of business sale. I always liked this place too. read more

Went in nearly two weeks ago and bought two suits, vest and shirts. Told the salespeople I had an event and they gave me a date the day prior to the event as when they would be finished. I insisted they understood that I had to have these suits back on this stated date. Today, the day prior, I called to check on status as directed to by a very nice salesperson to find out that they couldn't find the suits. I gave Michael all of my information and explained that not only did I have a planned and paid for event to attend but sadly I now had to attend a funeral. Michael promised to return my call. It never happened. I waited all day and finally had to call back. I spoke to Alisha ( I hope I spelled that right) who already knew of my predicament and said they had been looking for them. She put me on hold for 3 minutes and returned saying she had found the suits right where they were supposed to be. They were not complete yet. I tried to be as composed as possible and Alisha was very gracious and helpful but I was losing my stuff. She asked which suit would I need the most and I would possibly have to wait for the other. Here's the deal. This is not a custom store, I get it. It's a store that had my suits for two weeks and did nothing with them. Then couldn't call me back to tell me. Advice? Go to a custom shop. Brooks Brothers maybe. You might only get one suiy but I know they will live up to the hype. Don't bother with this store. Aside from Alisha they are horrible. In all areas of retail. I'll update tomorrow if the suit looks bad, poor tailoring or not finished. I won't promise that I'll be as nice as I was today. Can I give negative stars? read more

I went into Jos A Bank to get wedding attire for my wedding. Upon entering, a gentlemen named Bob quickly found a suit that I liked and that was 'in my size'. I told him it was too tight on the back but he insisted that when tailored, it would fit great. After a week or two, my suit came in so I went back to get sized. Luckily Bob was busy and another associate, Michael, helped me. Upon putting my jacket on, he immediately said there was no way it would fit. Michael then looked it up and told me that the suit could not be ordered in my size so I should get a different suit. I told him my 5 groomsmen had already purchased their pants that matched and I didn't want them needing to all go back as well. Michael spent an hour and a half with me and finally found a suit close enough in color that it wouldn't be noticed. I was then measured and told my alterations would be finished in 2 weeks. Flash forward to the day before my alterations are supposed to be done and I get a call at 6 pm. They wanted to let me know their tailor quit and my alterations would be not done. I asked them how long ago the tailor quit as it couldn't have been recently as my alterations were due to be finished tomorrow but they wouldn't answer that question. They then asked when my event was and when I told them it was in 3 weeks they told me they could have them done 2 days before my wedding. After telling them it was unacceptable and I should have been notified sooner, Michael told me he would bring my suit to the Lancaster location. Luckily the Lancaster location stepped in and finished my alterations in under a week so if anything doesn't fit I will be able to get it resolved but if that is the case I will definitely not take it back to the Exton location. Michael was the only positive part of that store as he worked very hard to help me but he also mentioned things and forgot to follow through (he said the alterations wouldn't be charged but I was still charged the full amount for them). My brother went to the Jos A Bank in Lancaster and had a great experience so I do not believe it is all Jos A Bank...and maybe I just ended up facing every piece of bad luck possible...but I also feel some issues were put on by negligence. Bob ordered me a suit not in my size, they failed to tell me their tailor quit until the day before my things were do, and promises were made but then forgotten about. I can't say that all Jos A Bank are bad...but I would definitely recommend that people avoid the Exton location after the experience I had. Hopefully everything fits right so I can put it all behind me. read more

Cheaply and poorly made clothing (especially the suits) and subpar customer service. Even 20-30% off retail, their stuff is overpriced. If I didn't have a gift card to use from a relative, I wouldn't step foot in this retailer especially at this location. read more

I agree with the other reviewer about avoiding the Exton location at all costs. I tried to order 2 cardigans online, got a call later that they could not deliver to my home, even though I get FedEx deliveries all the time. The customer rep told me she can deliver to the Exton store and I can return the one that I didn't want on the spot. ( I wasn't sure of the size I needed). When I picked them up, Michael, the man behind the counter, threw a fit about me returning one and how it would come out of his numbers, etc. He was ridiculously rude and unprofessional. I explained the situation, he didn't care and continued to be rude. I will never shop at the Exton location again. Now the Glenn Mills location, the manager there is great, helpful and an asset to the company. I have and will shop at the Glenn Mills location. read more

If you are able avoid shopping at this specific Jos A Banks location do. I went in there recently to exchange a Button down shirt that was sold to me incorrectly and labeled with the wrong sleeve size. I did not realize that the shirt was too small until I had taken the tags off and tried it. When I went to exchange, Michael, the man working there express nothing but rudeness when I only asked if it was possible to exchange. I called another Jos A bank and told them my situation and they said they would honor the exchange. Avoid this location they do not care about customer service read more

What a nice sales team. I never bought from them in the past but I think that may change. I bought an item and had to return it 30 minutes later. The gentleman that help me could not have been nicer. Thank you Brandon Nick D. read more

Bought a pair of pants here wore them twice and they were through on the side. They would not take them back with shocking considering their prices. They said its a company policy and I informed them I will never buy anything there ever again. read more

I would avoid the Exton store at all cost. I recently tried to do an exchange of two shirts I bought online during a promotional sale. The sales person would not honor the exchange and wanted me to pay the difference between what I paid for the shirts for the sale and the current price they were selling for. He was rude, arrogant, and could care less. I asked for my money back and I went home and called the on line service number, who quickly sent me two shirts for the price I originally paid. I will never step foot in this store again. read more

Went into Jos. A. Back today to help my fiancé with getting a suit and NINE groomsmen suits. The guy who was helping us didn't seem to know a single thing of how to fit my fiancé. My sister who came with us was basically prying everything out of him. Basically saying, we need a shirt, yea? A tie? Shoes? He didn't seem interested in actually fitting him or getting the other 9 gentlemen into the store. Ended up going somewhere else and getting the attention and help deserved of the kind of commission we would be bringing in read more

Purchased a suit for a wedding, customer service in Exton was beyond bad. Came back to pick up suit and the custom tailoring was off by a mile, had to leave suit. Came back again, pants look butchered due to the multiple fittings, left again without suit. I order a shirt in the same visit, went to pick up shirt and it was not the slim fit like I requested. Turns out the shirt I wanted in slim fit doesnt come in slim fit for 17.5 neck size, would have been nice for the sales person to tell me that rather than just order the incorrect size AND not tell me. Now I need to pay another $15 and another visit to the store to get the custom ordered shirt custom fit. I will NEVER return to the Exton store. I cannot speak for other Joseph A Banks stores, I hope they are not all run like the Exton store. read more

I purchased a suit for an important job interview from Joseph A Bank on January 14th. The sales rep was helpful in helping me choose what suit would look best. He was friendly and wished me luck on my interview. I was told it would be ready on the Friday the 24th after 5pm. Due to my current schedule I had to pick it up Sunday. When I arrived the suit was not ready and there was no tailor available to finish it. This was disturbing because I had an interview first thing the next morning. The rep said there was nothing they could do. I asked for my money back, and I paid cash, which they agreed to but didn't have enough on hand to cover it. They applied a credit to my bank card but told me there would be a three to four day wait. Absolutely the worst customer service I have ever experienced. Men's Warehouse in Exton fit and tailored a suit for me that same day and I was prepared for my interview because of their great service. read more

I went to this store on 5/27/18 to purchase a shirt for a wedding. A friend of mine is having all of his groomsmen purchase shirts from Jos. A. Bank for an upcoming wedding. I went in to the Exton, Pa store on what seemed to be a very busy Sunday afternoon. When I first walked into the store, I noticed that every sales person was busy helping other customers. I went straight to the front desk where another customer was checking out so I would be able to get help finding the correct shirt. As I was waiting, another customer came up behind me ready to check out, as well. A few minutes later, another employee came up to the front desk (his name is Michael) to assist customer's checking out. He explained to me and the customer behind me that he would be "right with us". As we both waited, this employee took the customer behind me first (I am assuming he did this since I did not have anything in my hands) even though I had been waiting about 10-15 minutes in line at this point. When the customer in front of me was finished, I spoke to the initial employee and explained what I needed. Unfortunately, I did not have the "group number" which would have made it easy for him to look up the shirt information in the system. I left to get the number and came back about 15 minutes later. When I came back, Michael was still at the front. I waited in line again. When it was my turn, Michael (the employee who wanted to check out the customer behind me instead of me first), asked if I was able to get the group number. I provided the group number to Michael in hopes that he would have the shirt I needed for the wedding. As Michael was looking up the shirt information, another customer came to the front to check out. Michael then asked if we "would mind if he checked them out first". This made me very frustrated because I am a paying customer and just as important as any other customer in the store, yet this is the second time Michael chose to put me on the back burner. Michael checked out the customer, which took about 10 minutes because "his computer system was slow", and then came back to help me. When Michael found out that I only needed a dress shirt and nothing else, he seemed to be annoyed that I was not going to buy anything else from the store. Michael fitted me for a dress shirt that took about 2 minutes and checked me out which took another 2 minutes. When I got home to try on the shirt, I noticed that the shirt had 2 small stains on the front lower portion of the shirt.... I will gladly drive out of my way to return this shirt to another location just so I do not have to deal with this location and Michael again. read more

We purchased and prepaid 8 suits in the Reading store for my son's September, 2012 wedding with sizing and pickup in Exton, Reading and Center City Philadelphia. When the wedding party went to their designated store for the fitting, the staff did not know how to look up the orders, couldn't find the orders in the computer and wanted to charge each person again for the suit without any discounts. The best man was fitted in the Philadelphia (center city) location. When he went to pick up the suit the week before the wedding, they couldn't find the order again and finally told him that he had already picked up the suit and questioned him if he was trying to get another suit from them. They are very disorganized in each store. I would not recommend this merchant. We had 2 of our children's wedding this year and unfortunately had this experience this this well know merchant. However, we worked seamlessly with Men's Warehouse with our daughter's wedding and had a great experience in their Exton store. I would recommend Men's Warehouse in Exton for service and quiality products. read more