Lovely selection of items for sale in the store, but from my experience as a consignor, I can't…read moregive a good rating. First off, their website desperately needs to be updated to provide accurate information--they only consign by appointment and you need to call them for the appointment. This information is not on the website, nor are details such as how many items they will accept for inspection, how the items need to be presented and specific consignment guidelines (such as item conditions, labels accepted, etc). This is misleading, and their current policy has been in place for quite awhile now (based on a visit to the store over a year ago). Glad I called to verify, as I thought the "walk-in" policy was new. I gathered my items, making sure everything was clean and on hangers, and went to the shop on my appointed day. While they inspected my items, I was invited to browse the store. I noted the pricing on several items, and overall, I felt that many of the items were overpriced for what is basically an upscale thrift shop. The upside is that I only waited a relatively short time to see what they would accept. Out of 23 items, they accepted 6. And two of these items were mid-level designer handbags in very good condition. I was offered what I felt was an insultingly low amount of money for the items, or store credit. They offered some rationale, some of which was fair, but much, from my view (such as the condition of the bags) was not. Bottom line, they want items in new or pristine condition. However, while browsing, I saw things that clearly were not in that state. In the end, I know I could have walked out without leaving the items, but I opted to accept the offer, not because I felt it was fair, but mainly due to personal logistics (downsizing). Given the pricing I saw on what was for sale, I kind of felt ripped off and taken advantage of. I'm not new to consigning, but I thought I'd try someplace different this time around. From my experience, there are other shops in the area that are easier to deal with (in as much as communicating their consignment policies) and offer a better return to sellers on their items. Note to the management: Please consider those who patronize and consign to your shop and update your website (it's really not that hard to do) OR honor the walk-in policy that is currently posted.

I cannot remember a time that I have been so insulted. A few weeks ago, I took a few clothes to…read moreFashion Xchange, and the owner (?) told me that they require 20 or more items at a time. She also said that she wouldn't accept summer clothes, just fall/winter. I went home and went through my closets. I retired recently from a new home sales position and have dresses, skirts, and pants that I knew I would no longer wear. I just went back and waited while the owner helped another person. While waiting, I saw and bought a pendant. The owner then came out, said she had gone through all of my clothes and would only accept a couple of items. She told me that my clothes were "not what her clientele were looking for". I paid more for the pendant than I got for the few items she accepted.

Receptionist in store was very welcoming and friendly. However, the saleswomen she assigned me to…read morewhose name was Nina was not only rude but downright ignorant! Never said Hello immediately asked how much I wanted to spend (I guess I didn't look good enough to shop there). She actually, made me feel like she was annoyed that she had to wait on me. As far as I am concerned the few rag dresses, she showed me were very overpriced, I've seen nicer in Macy's. Unprofessional and no way to treat potential customers

I went here 8/24 with my mom and mother in law for a consultation to find my dress. Everyone here…read morewas amazing and supportive and just all around very sweet. They were able to accommodate my budget and style.

Many years ago we would poke fun at my aunt (who is now 82, and looks way younger) for shopping at…read moreChico's (she loved and still loves it). Who knew that 20-some years later, I too, would succumb to the Chico. I got a very nice blouse for $29 (Marked down from $39.50) from Maryellen who has worked there (at the Paoli location) for 14 years, is extremely patient and puts up with lots of picky older ladies. One lady even brought her little yappy dog into the store (cute dog - but please be quiet!!!). Definitely an older crowd but some nice and comfy casual wear.

This is a wonderful and amazing store! Four years ago, was the first time I had ever been to a…read moreChicos. I had admired a blouse that a friend was wearing and she told me how they had 'travel' clothing that didn't need ironing, was stylish and mix and match. I work from home, but when I travel, it is always business related, so I needed good business casual. I have body-image issues, so I generally walk in to clothing stores, try a few things on and leave (in despair). When I got there, I was shown what I was looking for and from my dressing room was assisted in finding alternate styles that were more flattering, etc. I believe that her name was Joan and she pretty much not only guided me to finding me an entire wardrobe, but accessorized me. I spent over $500 and still have every piece of clothing and accessory. I would never have done that without help, trying on styles that I wouldn't have considered (because I tend to stick with what I know). I go back every other year and only when I don't have kids with me. I had gone to the one in Delaware (tax free shopping), but I didn't find the personal service that I got at the Paoli store. Not bad, just impersonal.

Best service I have had in such a long time! Lauren, Laurel and Amanda jumped to pull together a…read morelast minute outfit for me. I am from out of town but will go back and shop whenever I am in town. They made my week!

Posh is my favorite boutique to shop at on the entire Main Line. What makes this Malvern store…read moreexceptional is the personal touch of all the stylists at Posh. I could be running in for a pair of jeans or a dress for a cocktail party, and the women at Posh are able to pull pieces for me, style with shoes & jewelry and have me out the door in 30 minutes if needed. Or I could spend the entire afternoon there, putting together some great pieces for a fabulous vacation. I always feel special and great about myself after leaving. I appreciate the honest opinion all the stylist give, directing me towards clothes that flatter my figure.

This store in a sentence: how the upscale moneyed set looks like they're outdoorsy without…read moreactually being outdoorsy. Or: decor, gear and outfits for entertaining at the "cabin" in the Berkshires. Tucked into a shopping center off busy Lancaster Ave/ US -30 in Paoli sits Trove General Store. It's a beautifully merchandised, well laid out store featuring warm brown tones against cool gray, some "vintage" style accents, mix of clothing, decor and housewares. None of this is "general store" unless you've got a cozy 6 bedroom cabin or a chalet at Aspen. You want to look outdoorsy without being outdoorsy- catered clamping is roughing it. Everything is lovely, and $55 is a sale price for a shirt. Three melamine stacking trays in different sizes will run you $85. Spotted a thick book on how to go camping that will not help you go camping but will look great on a shelf or a side table. Expensive, tasteful, fun to visit. I am not their customer.

Returned a gift item that did not fit…read more Limited selection coupled with poor return policy (only store credit) and an unwillingness to special order makes it very difficult to shop here.

I am a helpless man when it comes to shopping for my woman. No matter how long the relationship I…read moream clueless, like most men, about anything to do with understanding anything. The feminine mystique is a mystery to me. So I met this girl in the mens bathroom of a train station...long story...but i knew when I saw her on the floor covered in what I thought was her vomit...but turns out to be someone else's...this girl is special. Very special. For our one week anniversary I decided to do something special...she hated it and unfortunately you can't return used items to that kind of store. Our one month anniversary she was stricken with trichinosis from my romantic dinner I prepared... ...for Christmas I decided that I would not fail. So I was collecting cans on the side of the road when someone drove by and threw an old toaster at me and hit me right in the head. When I came through I stood up and saw "Accent on Design." I went in and I was impressed by the selection of new and gently worn clothing, mostly gently worn, and their amazing selection of vintage costume jewelery. I bought a pair of earrings and a necklace for my special lady. Something that was beautiful, affordable, original, and not easily pawned to buy cans of keyboard cleaner...another long story. She loved the pieces and was very happy to know that this wasn't just some mass produced pieces that anyone can get at a department store. I have even been back for another set of earrings. The ladies who work at the store are great! They give good advice, they are very helpful and really make you want to come back. The only loss of a star is that I would like to see more jewelery and accessories. Great selection of clothes, but not enough accessories.

I recently went into Loft after not shopping there for a while. I was pleasantly surprised by the…read morestyle and selection of clothes and ended up trying on quite a bit. The salespeople were incredibly friendly and helpful and went out of their way to help me find items I was looking for. I really appreciated this customer service. They were also having a great sale! I think their styles and designs have really improved lately and I would definitely go back here.

Attention District Manger: Customer service has been declining in the Paoli, PA location over the…read morelast few years. Recently, I was in the store and no one greeted me. One associate was texting behind a fixture near the stock room in the back of the store and she didn't look up as I walked by. I approached another associate to request help. She was friendly and seemed to be willing to help me find what I was looking for. I told I would go ahead and start trying things on in the fitting room while she was looking for the item I asked her about. Having spent many years working in retail myself, I expected the associate to come back with with the item in my size or to let me know that she couldn't find and offer an alternative option. She never came to the fitting room, so I came out and found her on the floor. She then told me that she didn't have my size. I decided not to make a purchase because of the poor customer service. I like the brand and will continue to shop at the Loft, but I enjoy online shopping rather than visiting the Paoli, PA store.

They always have the most fabulous assortment of oriental rugs, unique, housewares, and some…read moreamazing jewelry! I never leave without a purchase! The level of taste in the merchandise is amazing!

Beautiful items for a wonderful cause. If you have items to sell in good condition, consider…read morebringing them here.