This was my first time in a Jos. A. Bank, and Elena and Sarah were more help than I had ever gotten at a Men's Wearhouse. They had every thing I needed and were very polite, definitely went above and beyond. I will be back for sure! Thank you read more

2 weeks ago I came in with my mother to rent a tuxedo for a wedding. We decided that it was better to purchase one instead and put $700 into it. The manager Scott couldn't seem less interested. Funny enough I heard him talking to an employee to "not waste time with tapering/tailoring the tuxedo" for another customer who was renting not buying... fast forward we purchase come back because my purchased tuxedo was supposed to have alterations done that we weren't 100% happy with. We spoke with Michelle who was amazing and so sweet when we came by yesterday but were told we had to come back for the alterations person -- Ali who was also nice. Scott came running by when we discussed the pants not looking the right way and needing to taper them. He said "are u renting or buying" with an attitude: first two thoughts are I remember why he's asking this because of our visit past visit the customer I mentioned earlier was frustrated with Scott's antics since he was rude and wouldn't make any alterations.. second how do u not remember someone that spent $700 -- less than 2 weeks ago and u fully helped measure and select a tuxedo with. (Bare minimum was don't like I'm a stranger) It's extremely unprofessional and rude and he charged us for the tailoring again which is bad business in our mind. I hate to to leave a bad review especially since I work in sales myself and am taught to sustain relationships with the customer that is always right, but this is not okay by any means and this isn't the first time I have had a bad experience with this store. I want to reiterate how great Michelle was but it's a shame that Scott is the one in charge here. I will be bringing my business elsewhere. read more

I was in the market for a brown suit for a wedding coming up and walk right in and they had way more options of brown and quite frankly any color than a men's wearhouse I was at the day before. An associate named Casey immediately came up to me and asked if I needed help finding anything or if I needed help with my size, I didn't know what size jacket I wore so it was the perfect timing. He was very thoughtful and made sure I had everything I needed to go with my new suit, and was a pleasure to work with! Oh and that suit? ON SALE! Great location and even better service. Looking forward to coming back! read more

Was looking for a new suit for my sisters upcoming wedding and against my better judgment (based on other reviews) decided to visit the promenade on providence location. As soon as I walked into the store I was immediately shown how unwelcome I was. Not only was I not greeted at no point during my visit, the man behind the counter looked my in my face and rolled his eyes. When I began to leave there were no other customers in store and the 3 clerks were standing in a circle talking. I made it a point not to spend any money in there. read more

Horrible service. Should fire the lady that works there. Had another store call them to reserve a shirt. He was hung up on without being able to ask his question telling him they were "too busy". I drive an hour to get there as was told they had two left. By the time I get there they were "just sold". Worst service ever. Never buy from these people again. read more

Rented a tux through them for an out-of-town-wedding. Their store is convenient to our house. When I went to pick up/try on the tux everything seemed fine except for the shirt, which was too big and blousy despite my having said I wanted a fitted shirt and was led to believe that would be the case. I mentioned the shirt to two different salespeople with no reaction whatsoever. No, 'Let me see if we've got another shirt,' or even 'I'm sorry that's the case, that does seem wrong.' So I wore my own shirt. Then when I returned the tux on Jan. 2 they wanted to charge me $20 for being a day late. The wedding was New Year's eve in another city (7 hr drive) and we left the other city to drive home on Jan. 1, the day after the wedding. Didn't have the opportunity to return it, either in the other city or CLT. Salesperson offered to cut the charge in half and I took it to get out of there. Given that the staff, to me, seems so unresponsive and aloof, I would not use them again. Oh, and the tux rental here was more expensive than other places, to boot. read more

I went in to pick up my rental tuxedo that was fully paid for already and I was charge $15 just to pick it up. I didn't think much about it because it's only $15. Then when I returned mine and my dads tux 2 days after my sisters wedding they wanted to charge me $80. Saying that they need that tux for this coming weekend. I didn't understand why they needed it back the day after the wedding, when it had been ready two weeks before the wedding. I told them I refuse to pay them $80 and they should wave it. This late fee is a joke! read more

Jos A Bank's is not the best men's store in the area, but from time to I have found some things here that make for nice gifts. I bought a couple of cashmere blend sweaters that were on sale. While they weren't the best quality in the world, for the price point, they were really not bad. I have found the service in this store to be a little better than I experienced at other locations. read more

I am a bride who's wedding has been completely turned upside down during this pandemic, thankfully we are all healthy. My step dad, took his pants to be hemmed well before the state closed. Once the shut down was announced, and our wedding turned very intimate, he became our officiant. My mom called to see the status of his pants, and she was told they weren't in the store and that she could not have them, or get them before the wedding. He dropped of his pants to be hemmed, trying to be loyal to the brand instead of taking them to any place that would have charged him 1/3 of what he paid at Jos A. Bank, and was paid in return without the ability to have his pants. So the officiant, and step father of a bride completed the ceremony is his shirt, jacket, tie and swim trunks. I hope you all get a laugh because let me tell you how heart broken I was! read more

Yajaira helped us set up our wedding party rentals and was EXCELLENT! She took the time to walk us through every part of picking out the rental tux and even coordinated with the sales staff so we could give the groomsmen an option to buy if they wanted. She helped us feel comfortable by reviewing our rental agreement to make sure everything was correct and our out of town groomsmen will be taken care of. Top notch service and a great rental price. 10/10 recommend Yajaira at this location read more

I purchased a sport coat in early March with a minor alteration needed to lengthen one of the sleeves by less than 1/2 and inch. Time needed was over a month? (WHAT?). I had plenty of time, so I reluctantly agreed. Then COVID-19 hit. NC was closed and then entered phase 1 reopen, then entered phase 2 reopen......this store still shuttered with no communication. Voicemail says they will be closed until at least 5/4 and today is 5/28. No response to calls, texts, email or online posts. Each method tells you they are busy and asks you to respond in another method. My interview that I was buying the coat for is long past. I have had two follow up interviews (because the world is back to business) and still no coat. Joseph A Banks could not care less. The worst part is that I get no less than 2-3 emails from them a day trying to sell me something online. How about my Sport Coat?? read more

Preface: This review is NOT for a specific store, person or department, but a review of the company as a whole. Needing new suits as I have gained weight during the recession, I awaited a sale at Jos. A Bank. Having found the (essentially) 3 suits for $600 sale, I accessed the online store which has an option of "Bill Me Later" which I needed for my particular circumstance. After having spoken with a representative via the customer service department, I found I was not able to get "pre-approved" for credit, but must make a purchase online and then "hope" I get approved. I made my selections knowing that I would be cancelling the order and going to a local store to actually pick out my suits. I was approved for Bill Me Later and I promptly called and cancelled the order. I then went to a this local retail store and wasted over an hour of a salesperson's and tailor's time having the suits marked for alteration only to find "Bill Me Later" is ONLY available online and not at the retail locations. This is the scenario I specifically discussed with the call center to insure this awkward and embarrassing situation would not occur. Infinitely frustrated and embarassed I left the store to see if I could order suits online and then have them tailored either at a Jos A Banks location or by my preferred alterations tailor. Another 'sale' came along and I found I would be able to purchase 3 of their Signature Series suits for about $900 and get "Bill Me Later." Wary of purchasing suits online, I examined their return policy carefully and found that if I was not satisfied with the product as delivered, I could return them to a local store for return (saving the shipping and insurace costs of the return by courier). What I thought I ordered was a plain Navy suit, a black pinstripe and a charcoal pinstripe. What I received was a plain Navy, a solid black and a light grey pinstripe. Obviously, the website needs a bit of work. Now about "Bill Me Later." Apparently NO ONE at Jos. A Banks is familiar with processing a mail order return on "Bill Me Later;" a concept I had found earlier in my journey. I had to give up my credit card number to be credited by Jos. A Banks (which hasn't occured) so I can pay the credit card (I've yet to receive). After 107 years, you'd think they had they're plan a little better organized. They just lost $1,000 of business from me and made me mad enough to post this... read more

I'm not sure who the people are who got terrible service but it seems to have been years ago. I went in recently to buy my husband a sports coat and got amazing service. I am totally clueless when it comes to menswear and was helped by John Marino. He explained the sizing and different types of jackets and took his time. When I went to pay, he offered me the special sale on sport coats that wasn't going to start until the next day. That was something he did not have to do, and he saved me a lot of money! My husband was extremely happy with not only his coats but the savings. We were very happy and I would highly recommend this store and their services to anyone. We will be back! read more

Absolutely horrible service. I called ahead to see if we needed an appointment to look at tux rentals and was told to just come in. When we arrived the salesman blatantly ignored us. We approached him, as he was not busy. He told us to go look through their books. 10 minutes later we were still being ignored and the store was not even busy. We had a much better experience at men's warehouse and would recommend you not wasting your time with this store and their rude salesmen. read more

This store was great and Chris hooked me up! He opened the store early just because I was in a bind. Forever grateful. Will be a returning customer! read more

We decided instead of wasting money on renting suits for our wedding, that we would purchase them instead. Jonah was excellent at helping us pick out the right suits at the right price for the bridal party! My soon to be husbands dad lives out of state and so he was is contact with his local store there to make sure he got the same suit, price, etc. My soon to be father in law got his suit, had it altered and shipped to us for our wedding next month! We opened the box to hang the suit and we realized he had the wrong suit. We called Jonah right away to tell him the situation. He told us to bring the suit in right away and he would get it taken care of. He went ahead and ordered the correct suit, and has it expedited to my soon to be father in laws house. He also went over and beyond our expectations by calling his local Jos A Bank store to let the manager know the situation. By doing this he saved us the headache of calling the store ourselves in order to not have to pay for alterations twice. All in all, this is by far the best customer service we've received in a long time. I would recommend seeing Jonah for your next suit. read more

Horrible service and very unprofessional staff!!!!! I don't know how this company does business but the staff at Jos. A Bank need to have some serious customer service training. Or maybe just some lessons on how to act like decent human beings. Out of all the staff there was only ONE nice lady who didn't treat us like garbage. They got my measurements wrong, and three other people's measurements in our party, which meant an extra trip. We rented 6 tuxes for a wedding and at each fitting the staff was rude and acted like we were an inconvenience. They mixed up the groom and the father of the bride's tuxes. If it was just my experience that's one thing but each member of the wedding party had similar experiences. The suits were great, but it was a nightmare dealing with the staff. Get it together, Joseph! read more