What a beautiful store and setting!! Came here with my bride to be friend to help her look at…read moredresses. I love that there is easy parking so you don't have to worry or pay for it. I walked in and was amazed at how beautiful everything was. From the lighting to the chairs to the mirrors, it was all so pretty!! My friend tried on a few dresses and was still trying to figure out her style that she was looking for. The co-owner was helping me friend and she couldn't be more delightful. She was super friendly and was very patient with my friend. She didn't pressure or to try something on she didn't like and didn't act like a sales person which is great. My friend tried on a few accessories like veils and belts. She had a hard time selecting because there were so many beautiful pieces. I highly recommend this place!!

The boutique is beautifully done and the supply is fantastic. The thing that sucks is the service…read more Granted- I did come in without an appointment because I'm from out of town. I was in search of a frontal veil, and I saw good things about this boutique and decided to stop in. I wasn't even allowed to look at the veils without having an appointment. They said I needed an " accessories appointment " to even look at the items? They didn't offer to check with anyone to see if they had a few moments to spare to purchase my veil, and I was basically told we have no time for you, find someplace else. Sad and devastated because I really wanted to spend and splurge as an out of towner. Disappointed in the service.

I have been looking for a cleaner to use consistently. I tried this one and was not pleased. I…read moredropped off husband's shirts to get washed and cleaned. The shirts were brand new, straight out of packaging. I picked them up and they are completely wrinkled still. I literally had to press them again at home. What is even the point if they don't get pressed properly?

We used all cleaners twice in the past few months. Our items were cleaned to the T and were…read morecompleted in a convenient and timely manner. The attendant was very sweet and always accommodating. Will return for future business.

I found the perfect dress for my wedding! It was simple elegance! The staff was so kind and…read moresupportive in my journey!

We began shopping for my daughter's wedding dress on November 9, 2024 for her upcoming wedding…read moreApril 26, 2025. We went to Bridal Place as we had found prom dresses there in the past. J showed Hatie her Pinterest board with black and white (two-tone) dresses giving her an idea of what she was looking for. Hatie showed us a beautiful black dress and advised they could customize it to J's specifications making it everything she wanted -- off-the shoulder rather than spaghetti straps, add some white layers and additional alterations. We purchased the dress and paid for the initial customized alterations. The first fitting after alterations, J couldn't step into the dress as it had been sewn together leaving no opening. This was corrected while we were there, but the dress was not yet as expected. Hatie assured us they could still fulfill the vision. We paid a second alterations invoice. We traveled to Bridal Place for several fittings and finally on April 12, 2025 (two weeks before the wedding), we took the dress as it was at the time and had the complete vision fulfilled in short time with someone else. The result was everything J wanted and the complete vision! Because Hatie was very helpful and I was trusting her expertise and advice, I purchased the MOB dress from a catalog, as did 2 others - all requiring alterations. The alterations to my dress were so poorly done I took it to another alterations person who advised the dress was beyond repair (see photos attached) and purchased a second dress one week before my daughter's wedding which also required alterations. One of the other dresses ended up in the same situation, was taken elsewhere for repair and followed suit with unfixable alterations and purchase of another dress on Tuesday before the Saturday wedding and alterations completed 2 days before the wedding. There was so much unnecessary stress involved in the dress debacle. During the initial visit in November, we saw a sign advertising a sale on tuxedoes. My daughter took the groom, her father and future father-in-law for fittings and measurements on December 21, 2024. They went to pick up the tuxes on March 8, 2025 and encountered more disaster. There was no sign indicating the available-for-purchase tuxes were previously used rentals (see attached pic from BP's facebook page). Some of the pieces were well worn, stained, and mismatched. In spite of having been "measured and fitted," and paying for the "tux orders" upfront, 2 men were given XL shirts, requiring the purchase of additional shirts in the appropriate sizes elsewhere. I discussed the tux incident with Hatie and suggested BP should have a sign indicating the tuxes available for order/purchase were previously used, worn rentals. I was well aware the tuxes were being offered at a very inexpensive rate, but it never occurred to us we were "ordering/purchasing" used garments. We made unnecessary visits to BP due to a lack of communication between the small staff making it impossible to pick up items at appointments although the items were at BP (example, being at BP on Saturday and making a trip back on Monday from Charlotte to pick up the groom's replacement vest and tie because the staff person was not there on Saturday and no one knew if they had arrived.) I placed a call when they opened at 11 am Monday and was advised yes the pieces were in and actually were on Saturday. This situation caused unnecessary concern for the bride over the weekend and until we had the pieces in hand to know the condition of the items. We felt really good about BP the day of purchase of the wedding dress. Hatie had the vision but after months of alterations going wrong, dresses messed up to the point they couldn't be repaired, the tux fiasco and not being able to rely on them to know where our already paid for items were, this was an unpleasant and extremely stressful experience. You can find a beautiful dress among their selection, but I would refrain from allowing them to do anything more than minor alterations.

Skye and her team are the BEST. Very professional, very reliable and willing to help in any way. I…read moreneeded something cleaned quickly and Skye made sure of that. Differently worth the price. So friendly and very reliable.

I will really miss the staff at Elite. always so friendly and helpful. I've been going to them for…read more20 years. Super disappointed in the replacement. So far they've done a terrible job with my clothing. Charging twice as much as the elite team. Extremely poor quality of service. I will be finding another dry cleaners. I wish you the very best in your retirement. thank you for 20 years of great service. you would've gotten a five star rating from me.

Good prices and great service! The cleaning quality is…read moreexcellent. The staff is very friendly and professional.

Saturday hours posted on the front window reads, 10 am to 3 pm, but the business is closed. I am…read morehere waiting at 10:36 am but no one has shown up. There is another customer waiting for pickup that really needs their items today and are worried they will have to go buy some clothing for an event.

They have a lost a few of our shirts. We escalated our concern through the management and ownership…read moreteam. They have successfully located all the items. Their effort has put our associate's mind at ease. And I appreciate their follow up effort.

This is the Email that I sent!…read more I am extremely frustrated with the handling of my missing comforter, which has been unaccounted for in your store since the beginning of April. At this point, the situation itself is unacceptable, but what has made it even worse is the complete lack of communication and follow-through from your staff. I have called your store every single day regarding this issue and have repeatedly spoken with sales associates, yet nothing has been resolved. Josh has failed to return any of my phone calls despite multiple messages and requests for an update. Ignoring a customer for weeks while their property is missing is completely unprofessional and unacceptable. I trusted Collins Cleaners with my item, and instead I have been left chasing answers with no accountability from anyone. I expect an immediate response regarding the status of my comforter and what your plan is to resolve this matter. If it cannot be located, I expect to discuss reimbursement immediately. This situation has gone on far too long, and I am beyond disappointed with the level of customer service I have received.

I went to the dry cleaners because of the convenience of the location. When I retrieved my…read moreclothing, my white shirts were stained clearly. It was redone free of charge (fair enough). Never received phone call of when clothes were completed (ticket said the date ok that's fine). White shirts still clearly damaged. The shirts were left and contact info provided. This was last week on Thursday, I waited 3 business days out of etiquette. Called today and will hopefully have a call tomorrow. Disappointed in the response time and lack of communication. Shirts are ruined

I picked up a bridesmaid dress and it is ruined. The holes amd melted pieces of material. The…read moretemperature was too high. Unfortunately the dress was for the weeding outside of the country and now I have one day to find a replacement . Don't use this place; I should have checked the reviews place. Whoever runs this place need to do quality checks. I picked it up before closing and I am going back in the morning. DO NOT USE this place, I cannot sleep as I don't have a dress for my brother's wedding.

Had shoes resoled there in November ( today is 2-17), sole began to separate again after a $50…read morerepair, owner said " it wasn't his work", a lie, he then said he could repair it for another charge ?? Bottom line the owner has no integrity or professional standards and I would not recommend anyone set foot in this establishment unless you like shoddy work and poor customer service.

I purchased a pleated skirt secondhand but it arrived with the pleats partially coming out/out of…read moreshape. We googled places for dry cleaning and this location came up. It's off the side of one of the major surface street roads and has its own parking. The couple who run it are friendly and seem to have a good business. Initially the wife was a little concerned about whether their partner who does pressing could do a full pleat, but after speaking with him, they confirmed it was doable. I left the skirt with them for dry cleaning and pleat pressing. It took a week and the end result was perfect. It almost looked brand new. Pricing was pretty fair. In terms of dry cleaning and pressing, they are good option to consider.

No issue and quick turnover! Not much else is expected in my…read morebook for a dry cleaning.

Professional, experienced, and friendly service here. I got two suits dry cleaned here and had no…read moreproblems. I was not in any rush to get the suits back. In reading some of the other reviews for this business, I think people have this expectation that magic can happen and they are the only ones that live on this planet. Plan accordingly people!... if you can't find that a place can't accommodate your impossible schedule that you created for yourself, take your business elsewhere. All the work is done in-house here and organic. Lots of other dry cleaning places (that are less expensive) ship out the garments to another facility so it then becomes a game of transportation and logistics. I know I've been trying to be more environmentally conscious about my decisions, but think about the extra gas it takes to transport garments from the cleaners to another place - it just erks me to think about the wasted fuel as I'm sure all that driving adds up. Soapbox speech over... I was super happy with the service here and will be coming back. It is in the same complex as my work, so very convenient. The day I picked up my suits, their credit card system was being weird and actually didn't charge me. The staff member called and politely asked me to come back in to pay the balance (which was no problem). I came back the next day and she totally remembered me (since the situation was unique). Sometimes I walk by this place to go to Earthfare nearby and the staffer waves at me every time (no fail).

I visited for the first time to have a sweatshirt hemmed for my daughter. Very quick turnaround and…read moreexcellent work!