1. Urbane South

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    Charlotte, NC

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    Urbane South

    4.0 (9 reviews)
    Open • 10:00 am - 9:00 pm

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    JoS. A. Bank

    JoS. A. Bank

    2.6(17 reviews)
    0.8 mi•Providence
    •$$$

    This was my first time in a Jos. A. Bank, and Elena and Sarah were more help than I had ever gotten…read moreat a Men's Wearhouse. They had every thing I needed and were very polite, definitely went above and beyond. I will be back for sure! Thank you

    2 weeks ago I came in with my mother to rent a tuxedo for a wedding. We decided that it was better…read moreto purchase one instead and put $700 into it. The manager Scott couldn't seem less interested. Funny enough I heard him talking to an employee to "not waste time with tapering/tailoring the tuxedo" for another customer who was renting not buying... fast forward we purchase come back because my purchased tuxedo was supposed to have alterations done that we weren't 100% happy with. We spoke with Michelle who was amazing and so sweet when we came by yesterday but were told we had to come back for the alterations person -- Ali who was also nice. Scott came running by when we discussed the pants not looking the right way and needing to taper them. He said "are u renting or buying" with an attitude: first two thoughts are I remember why he's asking this because of our visit past visit the customer I mentioned earlier was frustrated with Scott's antics since he was rude and wouldn't make any alterations.. second how do u not remember someone that spent $700 -- less than 2 weeks ago and u fully helped measure and select a tuxedo with. (Bare minimum was don't like I'm a stranger) It's extremely unprofessional and rude and he charged us for the tailoring again which is bad business in our mind. I hate to to leave a bad review especially since I work in sales myself and am taught to sustain relationships with the customer that is always right, but this is not okay by any means and this isn't the first time I have had a bad experience with this store. I want to reiterate how great Michelle was but it's a shame that Scott is the one in charge here. I will be bringing my business elsewhere.

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    Urbane South - accessories - Updated October 2026

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