very bad service ... they are scam .... rude, they are closed on Saturday snd they say go wait there for 45-1 hour for us to send you the driver to give you the keys. read more

horrible experience i know for a fact the man that brought me to get my belongings out of my totaled car stole my radar detector because he forgot to snag the charging cable with it - joke is on him it - doesn't work and was awaiting to be shipped into Cobra for repair, I have alerted them it is stolen if he happens to see this :) F U BUD read more

If I could give zero stars, I would. This towing company unethically towed my daughter's car, taking advantage of people with their shady practices and outrageous fees. They operate like scam artists, preying on vulnerable drivers and families, and they know exactly what they're doing. They made us believe we had no options while charging excessive fees to release the car. They were rude, dismissive, and showed zero empathy throughout the process. It's clear they are running a predatory business, targeting anyone they can to squeeze money from unfortunate situations. Do not trust this lot. Take photos, record every interaction, and file complaints with your local consumer protection agency if they try to take advantage of you. They are getting away with scamming people, and the community deserves to be warned. I'm read more

Saved my day. Definitely recommend. Helped me tow my car from the freeway to the shop.

Poor front desk customer service. I understand having a car towed is frustrating but this review is for the poor attitude front desk woman who lied about everything. I asked if my car had been accessed as I felt it had been wrongfully towed. She said no and that no access was documented on my receipt. (It was not on my receipt and someone was driving my car without me viewing it first) I then asked if any photos had been taken to prove they didn't remove anything prior to towing. She once again said no. But there was proof and the driver was able to show me a time stamped photo-- thankfully he was great It could have been a super simple fix to make someone feel more comfortable but instead she either wasn't educated how to do her job which lead to incorrect answers every time she spoke or she was just extremely rude. Either way there needs to be a change made at this office. If I could give 0 stars for her attitude I would. read more

Worst customer service. Biggest attitude. And liars. Waited for almost 2 hours for someone to open the gate and get me my car, after I specifically told the guy (Angel) that i am on my way and will get there within 20 minutes. And when a worker arrived, he didnt know how their system worked and took him another hour to figure it out. read more

This place over charged claiming the car was held 3 days and it's literally only 48 hours. We also called to get information if the car was drivable and they said yes when arrived that was not true and they charged another $200 to tow 1 mile away after not providing accurate information and overcharging an extra day. I'm also reporting them to the better business bureau and other applicable business entities read more

My vehicle was towed by this company after the accident and it was paid in full the next day. They keep sending bills two weeks later with higher amount each time to my lease holder. After I called them, they said don't worry about it. I don't trust them. read more

They messed my car up and for the battery left my alarm system ON ALL NIGHT crooks ! Thiefs..

My car was towed by my building when I had to pull my car to a spot because a selfish neighbor pulled into my spot. There was no street parking so I had to park out of the way in my building. My car was towed. I don't know who called. But it was Sunday, and today being President's Day, the towing company isn't open. They told me I can get my car and pay an extra $150 for an after hours gate fee. With my car already costing $513 to get out. Or I could wait until tomorrow when they're open and pay $77 because they're charging me for the day that they're closed. So either way I am being ripped off. They should have to be open and give you the option to get your car, if they're going to be able to charge you for a day. Instead of charging you double to get your car out while they're closed. Of course I'm going to have to pay for an extra day, because no one's going to take this up as a problem in the law. But I think it's probably time to make a good big noise that gets attention about this practice. These tow yards are sketchy rip-off artists and so are the law makers that allow it. read more

BE VERY CAREFUL WITH THIS TOWING COMPANY - they are commuting fraud and scams!!! A person I was trying to be there for and tried to help called me and asked if I could help him get his car out of tow. I felt bad because he's told me stories of how his dad beat him as a kid and it hurt my heart as I do have one! Anyways come to find out it was a scam - his car was never towed but the employees here played along with it! DONT DO IT like I did! But in another note San Fernando PD has been advised! read more

To all those reviewers who say they had a favorable experience while dealing with this company , I say your either working for them in one way or another or your incredibly lucky because companies like people who are lacking any morals or character have no problem treating everyone dishonestly and those with morals could not stay long working with these people. Absolutely the most dishonest company I've ever dealt with in over 40 years - to actually just steal my vehicle by towing it and demanding ridiculous fees - makes me almost regret being shot in combat so that people like these can go and do this crap ?? But I'm sorry to say this time they've left themselves open to a lawsuit without any defense, thanks for making our upcoming case so easy , also word to your partners in crime over at Pic a part - those ones calling it in for towing for a monetary kick back - your being sued also !!! P.S. bring your check books thanks × No stars read more

This happened a while ago but I want to let everyone who is reading this to know. I got in a car accident at Hwy 2 around 2am. When that company towed my car to the junked, the tow driver charged me $200 in hand. After that, I decided to pick it up days later just to find out that another $200 is charged along with the rest are storage fees. Why tf did he charge me $200 at first if they already going to charge me it at the final bill. This place is a shady ass business. If I was able to call a reliable tow driver instead of this pos, I would!! read more

If I could give it zero stars I would. This is the worst company I have ever dealt with! They're rude, sympathy doesn't exist in their dictionary, made up their own insane pricing, liars, just horrible humans. And sadly mommy and daddy didn't raise their boys very well. They apparently weren't taught to respect people! Towed my car next to my mothers garage door, I paid $400 for 30 mins that my car was there. My car was literally there for 30 mins!!!!!!!! And 2 weeks prior to that I had surgery and told William, the owners son, who lied and told me his name was Gabriel, if they could please hurry up because I couldn't stand on my feet too long and needed to rest, to what he told me "sit on a curb, I don't know what to tell you". Wow wow wow This company needs to be shut down! Horrible service, horrible customer service! read more

September 3, 2007, CHP tows my 2006 GMC truck to Jon's towing. I go to pick my truck up on the same day and I'm told by the owner: "I can't release your truck to you, it has a 30 day hold by the CHP" I called my Lawyer while standing in the waiting room: "my Lawyer calls them on the phone, he tells them you're holding his truck illegally and you will be Investigated and sued if you don't release his property back to him" The owner asked; Lawyer, you have a lawyer? ... as the phone rings, it's my lawyer calling to explain the law to this towing company. I had my keys and my truck within 5 minutes. Make sure you have your attorney call them when they're not cooperating. You can find the film Zero Evidence and the American Crime Spree on youtube read more

NO STARS I chose 1 because I have no choice. A Humongous ZERO!!! Horrible company... leechers greedy people. It was 2 am and I'm in my parking lot looking for my car. I call it STEALING. They charge 485 and then some for a few hours of unapproved removal of my car. Please do not do business with this horrible company. They are not human they are super greedy. I am so angry and feel so frustrated. The law needs to classify this as fraud charging huge amounts for stealing a car basically. read more

Very rude !!! And fraud , they illegally towed my friends car and didnt even care to abswer any questions

Jon's Towing illegally placed a sign on our house (a PRIVATE RESIDENCE) advertising their business and purporting to tow illegally parked vehicles. We did not give them permission to do this, nor did they ask us. This is trespassing and vandalism, not to mention that placing a sign on a private property without the owner's permission is a misdemeanor in and of itself. This sign is now permanently affixed to our home and will damage our stucco to remove. We immediately reached out to the towing company and were unable to speak to the owner or even a manager. We have now had to call the police to take a report and will be taking legal steps if we cannot reach a satisfactory resolution. Strangest of all is that their sign is clearly LA County based, but we are in Ventura County. This means it has the wrong police phone number on it -- so it's not even accurate! I have never heard of this company before now, but would highly recommend NOT doing business with them if this is how they operate their business. read more

Jon's Towing - Sign illegally and permanently affixed to our private residence. - Towing Near Me - Sun Valley, California

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I called at 12am for a car to be towed because it was in my assigned parking. I waited outside for more than an hour. It is 1:44am. No one showed. Not even a call back. The person was rude and impatient on the phone. read more

My first bad review goes to Jons Towing! If I could give ZERO stars I so would. I have never dealt with such a petty petty company. Got home at 1045pm and due to the major road work by DWP on Foothill as well as the construction of new buildings across from us, I thought it would be ok to park in front of MY GARAGE till a spot opened up.... So this Co. saw an opportunity with the gate broken, drove in, saw my car and towed it. When I went to pick it up they tried to say the management/HOA company (that is not on site) called them to have it towed. At 11:50pm, it was gone and they really think I'm going to believe the management called them at 1045 and within an hour it was gone. Come on, your too funny. My boyfriend wasn't that pleasant when we went to pick up the car, but when the management came to the desk, he could of been a real manager and dealt with the situation instead of being a complete jack a$$. I had half cash and my boyfriend was going to pay the other half. He refused to take the payment. He had our car and knew he could be an a-hole about every little thing and he chose to do just that. Even down to the signature on the credit slip. You have my ID, verified it, charged my card and still had the nerve to be petty enough to make me sign again. Then he says you don't like it, write a review. Wow! Ok, so here's your review. A company that will ask for a review knowing it's going to be bad, doesn't give a crap about customer service. For the people who think about using this place, DONT! For the companies that think about using this company with a private contract to tow - I ask that you at least care about your owners enough to NOT use Jons Towing. Completely unprofessional. Probably cheaper than others since their office is near the dumps, but think twice of the people your dealing with. After I read the other reviews, I noticed a huge thing in common... most of their tows are at night, like crooks! Lol As you can see from the day photos, the amount of construction everywhere makes it hard to find parking at all, so beware because of snakes driving around seeing opportunity. read more

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They towed OUR car, from OUR parking spot, at 10:30 at night, while we had the parking permit clearly VISIBLE. They were incredibly rude when we called to find out what had happened. The most disgusting, filthy, disrespectful sounding men you can imagine. They will not release the car to us, despite the fact that the parking permit was clearly visible, until we pay 400$. We are calling the police in 15 minutes if they do not release our vehicle to us. At this point, they've stolen a car that was parked legally. This is not a legitimate business, they are simply criminals. read more

Love Jon's towing. Before I hired Jon, there was always someone parking a car ON my property. But Jon keeps my property clear of people parking where they should not. Thanks Jon! read more

Currently stuck on the highway about 1-2 miles from the next exit. Highway patrol says we're my car is stalled isn't safe and we need to move off the highway. 511 is working to get someone dispatched to move us to safety. I have USAA insurance and AAA as well. They have a tow truck in route about an hour and 15 minutes from now. I simply need to be towed off the highway. Here comes "Jon's towing" to save the day. The tow truck driver is like "yea, it's gonna be $265." To just get off the highway!? Get the hell out of here!! People are In Distress and you quote ridiculous asinine ass rates. What a joke. Funny thing is my insurance company will reimburse me the $265 but it's about principal. Get a clue. 511 will tow for free. read more

A one is so generous. I wish there was a zero option. "Jons Towing" towed my car from a gated community where we were buzzed in by a resident and we had a guest pass on the dash. The pass must have slipped down when we closed the door and so the car was towed. It was 12.30am when we discovered the car was towed. We called "Jons Towing". They confirmed they had the car. Jons-Towing told us it will cost us $350 to get it. We said we will be there in 15 minutes. No one was at "Jons Towing" upon arrival. We called. The guy who represents "Jons Towing" said he will be there in 10 minutes. He arrived 20 minutes later and started "helping" us, then got another call and said he had to leave and someone else will come. Half an hour later we called "Jons-Towing" again. He couldn't tell us if and when somebody else from "Jons-Towing" would be coming. At 1:30 AM we called "Jons-Towing" again he said that they were closed and we never made an appointment. I said we did make an appointment and that he was there for the appointment and then he left us. He then put the phone down on me. Called back, no answer. Called again, eventually he answered and said he was just going to make us wait longer if we call again. We called an uber at 2am and left "Jons Towing" car-less. We had to uber back to get it. More cost incurred due to "Jons Towing" very bad customer service. So, tow our car for no reason, ask for a ransom which we agreed to pay just to get the car, before we can pay rush off to capture another car to hold for ransom money and leave us stranded at 1.30 in the morning. How can this be legal? How can "Jons Towing" get away with treating people this way???? I certainly hope that HOA's will at least try and use an ethical towing company instead of "Jons Towing" if they feel the need to tow their residents guests cars who have been buzzed in to their gated parking lot. read more

My neighbor had a flat tire and left her car parked in the red while waiting for help changing her tire. Jon's Towing hooked it up and attempted to take her car. She explained her car was disabled and would move it once her tire was repaired. She was charged $180 to unhook her car from the truck. We live in a private gated community; according to our CC&R's the tow company can ONLY respond and tow a car if an "authorized" representative signs for the tow. I see tow trucks constantly driving through at all hours, which would lead me to believe they are not following the rules and guidelines of our HOA. A message to Jon's Towing-I will continue to monitor times your trucks are seen in my community. I will then check these times with our HOA to confirm you are here on a legitimate call. If In fact you are violating the guidelines you agreed to per our HOA, I will ensure you are investigated and held responsible for your actions. If you feel you have been illegally towed, make a call to the BBB. This can only stop if multiple complaints are filed. read more

Total crooks that will illegally try to tow you and will then take payoffs to release your car. STAY AWAY FROM JON'S TOWING!!!!! read more

If I could give this a zero stars I would these scumbags insulted me and discriminated me on the phone because I spoke Spanish and was discussing an Issue I had with the tow company read more

Literally nothing but crooks. Just watched them illegally tow a car while the driver was present. Driver offered to pay the tow guy. Driver watched the driver go inside to get his wallet, tow guy lifted the car, got in and drove away while the driver was running after the tow truck screaming to stop. Scumbags read more

Worst ever. My tenant has been waiting for over an hr because he can't get out. I've called multiple times and I've gotten 3 different ETA's already. It's not the first time this has happened. It's been 4 different times. If I could give 0 stars I would. read more

Horrible, bad customer service , thief's and all they want is your money They don't go according to their posted pricing list they charge triple . They towed my car while I was parked infront of my house they didn't even knock on my door and it took them 2 hours to fill out papers If there is a zero star I would of given it to them read more

This is one of the worst predatory towing companies in Southern California. If you happen to fall prey to them, first, document everything with photos. Then, contact your bank and contest the amount you had to pay. Third, contact your local representative and let them know what they are doing. Fourth, contact the Better Business Bureau and file a claim. Lastly, contact the LAPD, city council, and your local representatives and let them know that you don't believe that this company should be an official Police Garage. read more

Still not too happy about someone being parked in my spot THREE NIGHTS IN A ROW and our tow service not being able to pick the car up because all towing has to be authorized by an apartment manager... It was around MIDNIGHT when I called and our management office closes at 4:30pm (at best) Monday-Friday, AND it's Sunday so it was really going to be impossible to get ahold of them. Jon the owner spent about 5 minutes on the phone with me explaining why he couldn't come pick it up because our management team doesn't give the tenants, who PAY for the spots along with the apartment, the authority to have a car removed from our own spots... ridiculous. Jon's dope though, super calm guy even when I was a little aggressive. 5 stars for customers service read more

They were incredibly inconsiderate. Made us wait over an hour to pick up our towed car telling us it would take 5 minutes. Why do they choose to make a bad situation worse. They need to be put out of business. Who else can I contact to close them down? read more

They're slow, they're bad at answering their phone, they give no updates when a driver is late (their drivers have nasty attitudes) and they do a sloppy job. Send your business elsewhere. read more

Great Customer Service. 10/10 would get my car kidnapped by them again. Everyone there had all a great attitude. And the metal fence was very strong and tall. read more

My car was almost towed, and I was not driving the car at the time. The person driving was charred a drop fee and when I called the company and supervising manager about seeing photos of the car (as the person driving said it was not hooked up to tow) and a copy of the policy no one responded to my call. I feel that the person driving the car was taken advantage of, unless I see the proof the car was in fact hooked up to tow and a copy of the policy. read more

Complete scam. I understand towing a car is a job someone has to do but this company is completely out of line. They towed my car one weekend I called and they assured me my car was in Sun Valley so I leave WOODLAND HILLS TO SUN VALLEY and they keep me outside waiting next to a dump for thirty minutes, they then said oh your car isn't here! I Ubered all the way across town wasting my time and money for nothing! They asked I "don't get mad" then made me carpool in what I'm sure is someones towed car to the other location and charged me 368.00 dollars and my 30.00 Uber for a parking spot next to my home. Worst birthday month thanks to their unbelievably inflated prices. $100.00 + cause its a weekend & charge you more if you're car is worth more, WRONG IN SO MANY WAYS. SCAMMERS with out a doubt. read more

Wow, a towing company and an official impound lot. Even I understand that they are bound to lack 5 star reviews from people, even if such a business is ethical and acting within the law. My situation however is a tad bit unique and I feel that it needs to be known and heard before a public forum or outlet, such as the one that exists on Yelp. On the evening of Saturday, February 14th (Valentine's Day), my wife and I came home after dinner and a movie and parked our rental car in front of our garage, in our community (condo) at approximately 2:00am. We rented a Suburban which was too large to park inside our private garage, to go on a trip on the 15th, and planned to head out by 6:30am that same morning. Jumping forward, the car gets towed at 6:07am, right from the front of my own, personal, garage. Had the vehicle been parked in such a way as to block someone, or cause anyone any sort of inconvenience, in any way, I would be the first to admit guilt on my part. This was not the case and although there were several other cars parked in front of their own respective garages as such is a norm, I did not blame the tow truck company for this, as they were doing their job upon receiving an apparent call from someone. I'll be the first to admit that our community does have written rules, one of which specifies that such a parking arrangement is not permitted, however, this private community as a whole largely ignores this and parking in such a fashion usual. Rules are rules, as we teach our kids, whether they are followed by everyone or not, so I agreed not to fight it and just pay the tow company, pick up the Suburban, and be on our way. Here's where the fun starts: I called the towing company and reached the owner, Jon. I provided my information, including our address, and he confirmed that the Suburban was at his facility. I explained our travel arrangements to Jon and indicated that I will be heading out to his lot, in order to pay for and pick up the vehicle. Jon's response was that he won't release the car until 10 o'clock that morning, although he towed the car at 6am, at which time I reiterated that we need to head out and can't possibly wait until 10, but my pleas fell on deaf ears. My wife decided to call Jon and was understandably upset, speaking in a tone of a mother of two, who's long awaited plans for her family are being compromised by someone's ego and seemingly lackluster compassion. In response, Jon completely flips out and says that he will now hold the car until Monday and there's nothing we can do about it. Both of us are in disbelief, considering we have to be on our way and are already running late. We have several people waiting for us, with whom we made these plans. Needless to say, our trip, and our day was entirely ruined by the actions of one ignorant and insensitive individual. I arrived at the tow lot on Monday at 9:30am, and find that I'm being overcharged. 1) Presidents day - supposedly they do not work since it's a holiday, but there are at least 5 employees that are there. $90 dollars extra for that! 2) They towed on Sunday 6:07am and I was there on Monday 9:30am so for 2 hours and 23 minutes they charged me additional $90 for that as well! So the total came out to $369 3) As indicated in Civil Code CVC 22658(n)(2)(A), the car must be available for pick up 365 days a year 7 days a week and 24 hours a day. The owner, Jon, decided to hold the vehicle hostage for 24 hours in order to scam us for the extra fee's I described above, that is against the law. As you arrive at the tow lot gate, there is no buzzer, bell, or intercom. When someone finally managed to tend to me, they spoke through a 8x8 inch window. If you say something like, "I'm not going to relinquish the keys to you to have you look for my registration located amongst certain personal items within the vehicle, they close the window and ignore you- essentially robbing you of your rights as a law abiding citizen of the United States of America. They would not let me inside the lot and every time the guy went to open my car to look for my rental agreement, it would take him 20 min to do that, then another 20 min to give me a receipt and make a copy of my driver's license. All while standing in the ever so unsafe SFV heat with no shade. I doubt they could care any less. Jon and his Jon's Towing company are nothing more than impound crooks, operating no different than bandit tow lots who hold your car for ransom. *TIP - They ask you to sign 2 documents, #1 is the receipt and #2 reads, "I have received the vehicle in satisfactory condition with no further damages from the towing company site". You have to sign the second document without being given an opportunity to check the car in order to verify this. How clever of them! FELLOW YELPERS, BE CAREFUL! Don't sign the secondary document until you actually see the car you are picking up. Another fun fact, their disclosed rates proclaim "LIEN SALE IN 72 hours". read more

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As another review said, if I could give this place a zero, I would. First of all, the service was undeniably hostile and rude. I wouldn't be surprised if profanity was in the the woman, who answers the phone, every day language. If they tell you they will be over in 20 minutes, you might as well go see a movie because they came one hour and 30 minutes later to serve us. Every time we called to see where their progress was, the woman who answered the phone would half heartedly attempt to persuade that it will only be "another twenty minutes." After a long, dragged out wait, the towing company finally came. Not to my surprise the amateur towers had lost their invoice and had to leave again to go searching for that piece of paper. I absolutely will never contact this unorganized business for service ever. I recommend that you do not either. read more

Terrible costumer service. My car was towed last month (my fault) after picking up my car I noticed my driver side door had damage to it. The door does not close properly anymore so it rattles and you can hear the wind noise a lot as if the window was open while driving. They scratched my lock handle also. I tried emailing them but doubt their systems even work. I also called and a rude receptionist answered with attitude. Called the office and they claimed it was not them and instead said it was maybe the bad neighborhood. So I'll be filing a claim against them. read more