Extremely disappointing! Jones came highly recommended from my realtor. However, the customer service was poor, and the cleaning was severely lacking: 1. All calls go to an answering service that is useless and just forwards you to a voicemail. 2. Both for the estimate and for the actual cleaning, they were about an hour late and didn't contact me ahead of time to let me know. 3. They did a terrible job cleaning! I contracted with them to do a "deep clean" on a house I was about to move into that already had a basic cleaning done. Mostly I wanted the tile/grout steamed and the kitchen cabinets and fridge like new. Unfortunately, what I got was: a. The grout wasn't touched, and not sure they even swept the kitchen floor as there were still crumbs/trash around the oven and refrigerator. b. If any of the kitchen cabinets were touched, it was just a precursory dusting, and whole shelves were missed. I found old dry pasta and a very old dried-out orange on shelves, not to mention the dust and grime. c. The outside of the cabinets, outside of the fridge, outside of the oven and the walls were grimy and easily wipe-able with a paper towel. d. The inside of the fridge was cleaned very well, but they may have broken several of the plastic pieces inside, but I can't verify that it was all them, or if they just dislodged all the pieces and didn't put them back... e. They did seem to do a competent job cleaning the windows (but not the slider tracks) f. Laminate floor was cleaned just adequately, but wasn't great. g. Charged $100 more than what was written on the receipt read more

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Jones has been cleaning my office for over a year now. They're a charming little neighborhood place, and always do a good job cleaning up. They're able to work around the piles of unsorted papers we have in the office and still get the carpets and the blinds clean. Since we're only once-a-month customers, we sometimes need to remind them of our cleaning schedule, but I've found that's true even with the big corporate services (in fact, I dropped Merry Maids because they couldn't keep a schedule even 2 months in a row). read more

We bought a house and we were given a move-in cleaning as a gift. WOW AWFUL! The Smart Boy Jones owner came with 4 other workers, the house was empty and I let them in a left them to it. I noticed that they didn't even bring a vacuum cleaner with them. Hmm. Next day when I saw the house - not clean at all. They were told and wanted another chance. They are getting it but if it were only up to me they would not... I don't think this cleaning company can do a good job as it appears clear that they don't know how to clean properly and it is obviously not up to the client to direct them as they are a cleaning company and should know how to do what their business entails. I took photos of the situation at the house and it made me feel awkward, as it is not something that I felt I should have to be documenting. It just shouldn't be an issue for a cleaning company to clean. It seemed like a silly and ridiculous episode from a Seinfeld or Larry David Curb Your Enthusiasm show. The workers, though nice, either were not real cleaners and were just a group the company gathered together in a slap-dash manner ...or they were cleaners and they knowingly did not do their job -- I think the former is the case. However, the owner of the cleaning company, Walter, was at the house and he is the foreman and as a foreman he is the director of his group and he should have directed them to do the job that they were hired to do or shown them how to do it if they didn't know how so they could do it. It just seems like a scam or a business someone has put together because they think anyone can do it - anyone cannot do it - some can do it - and some do it well - SMART BOY JONES does not clean well and I have the after photos to prove it. I don't know why this company would be used - even if there is some "benefit" to them - price, speed, something - the fact that they don't do the job they were hired to do outweighs all. BOO, HISS read more

If I could give 0 stars, I would :( I'm so incredibly disappointed in the service they provided and how poorly Mr. Walter Jones has handled it-- especially because they've been cleaning my windows for years-- you would think that they would treat a long term customer with more respect. Last month, they came to clean my windows. When I got home, they had left a mess-- dirty water smudges on the walls around the windows, on the floors and rug in the living room. Additionally, the windows weren't cleaned as well as they were in the past. And the UV film on several windows was scratched up. I was shocked, because in the past they'd done a great job. So keeping that in mind, I called Mr. Jones and he came over to inspect it all. He agreed to not charge me for the cleaning and to pay for replacement of the film. This satiated me because every good business can have a bad run. But unfortunately, now over a month later, he won't pay for the replacement of the film, saying that it's too expensive. In the meanwhile, he hasn't found an alternate solution and expects me to keep waiting while he figures it out-- it's been weeks since I gave him a the estimate, which by the way is only $325-- and he continues to drag his feet. I'm sad for the business (that's been so good and honorable in the past) and for myself, that I'm having to deal with this. It's so stressful and disappointing. Jone's has great rates, but they're not what they used to be. I suggest you go with other window cleaners, even if you have to pay a little more. read more

I am never daunted by dirt, now. I have Walter's phone number on speed dial. Walter Jones and his crew have been cleaning my property management, leasing and sales properties for over 20 years. They clean everything but the baby, baby! Walter is the nicest man on the planet. and his team -too cool for school-- do a great job. They will do exactly what you ask and they will do it with a smile. Its nice to know there are some things you can count on in life. Walter and his company of cleaning specialists are a joy. They show up on time and they deliver deliver deliver the goods each and every time. read more

I tried numerous cleaning services that cost a little less than Jones and was never satisfied. I'd get home and look around and couldn't even tell what they cleaned. I had spoken to Walter before but wasn't convinced I needed the level of service he offered. When we had our first kid I asked his crew to come over while we were at the hospital and clean the place to the bones. I didn't care about cost and paid for his crew to be there most of the day. I almost couldn't believe how amazing our place was when we got there. My wife cried (granted, it was an emotional moment already given our homecoming). After that I retained them to come twice a month. We have a dog and two kids in a small apartment. The floor under the table is always grimey from dropped food, there's always dog fur embedded in the couch and underneath it. Our kitchen is fairly clean but never sparkling. Then Walter's crew shows up for their scheduled visit and when we get home the place is amazing. After that first cleaning - the one where they scrubbed *everything* - the cost is more in line with maid services we tried before, only now it's always clear what that they've been there. The floors have never looked this good (even before the kids), our kitchen *does* sparkle, the couch is fur free, the bathroom is spotless. It's been nearly four years since that first visit and I've never once gotten home after his crew has been there and been disappointed. Unlike other services, I don't find myself constantly wondering what I'm paying them for. You can pay some other service a little bit less and always be a little frustrated with their work, or you can hire Jones cleaning and feel like you got your money's worth. read more

Long story short, don't use this cleaning service. They were over an hour late and charged over double they quoted. They even left the windows open which then blew dirt all over the carpet, meaning it had to be cleaned again! read more

Walter and his team got our place into tip-top shape. Our floors gleam like they did when we first had them refinished. Walter is the nicest person to work with and his team is a hoot. They all take great pride in their work and they're very careful with the contents of your home. The price is very fair, too. read more

I am a real estate agent in SF and I use him for all the properties I can. Walter Jones and his crew are top quality, efficient and honest. Walter will give a free estimate. He notices all the details that some cleaners miss, like cleaning the dust from the blinds or taking off the heating vents to clean out the dust behind them. They get in and get the job done right. Excellent service and detail oriented. Thankfully there are still some old school places left in town. I will use them again and again and again. read more

We live right around the corner from Smart Boy Jones and consider their business an important part of our neighborhood. They are a legitimate cleaning business, and in fact, they clean our building weekly. They have been nothing but polite and efficient and do an amazing job cleaning the common areas of our TIC......in addition, they are very reasonably priced. read more

I have used Jones Maintenance for over 40 years. They are terrific with windows and also carpet cleaning. And, it is so nice to use a local business. Can't say enough goods words for their work.. Mr. Jones is very nice to do business with. read more

The two gentlemen who hand washed our windows were professional. They sparkled our many windows. They are to be commended. I highly recommend this company for window cleaning! read more