Even though I'm not a patient yet, I felt compelled to leave a review because of the wonderful…read moreexperience I had just calling the office for information. Celine at the front desk has been incredibly kind, patient, and helpful every single time I've called. She took the time to answer all of my questions without ever making me feel rushed, and her friendly attitude made such a positive impression. Great customer service is hard to find, and Celine truly went above and beyond. Thank you for your kindness and professionalism I look forward to becoming a patient!

I'm not the kind to leave a review but I will say some of the workers there are very very kind and…read morecare about the patients. Unfortunately, maybe it was only my experience but in my original wisdom tooth extraction consultation there I was told by a kind and descriptive dentist to ask for a in-depth image and to have everything explained to me and she explained what she could so I felt secure that the actual wisdom tooth extraction experience would be similar in descriptiveness. Unfortunately for me it wasn't. While I will say the ladies and man assisting and who were in the room were very kind and caring, offering me comfort, the oral surgeon lady who was going to remove my wisdom teeth was very blunt and belittling in my opinion. To explain, she simply told me all four of my teeth are getting removed and I asked why because I had previously been told my upper wisdom teeth were very high up (a lot of bone between my mouth and wisdom teeth) and I could wait to have them grow out further before removing them and she instead of answering my question just said the bone regrows because I'm young. When I asked how far up or low my top wisdom teeth are in my mouth, she said I don't understand your question. I started to cry and get anxious because she wasn't answering my questions, trembling because I was afraid, and she instead repeated herself in a belittling tone. (I had thought she would be descriptive and explain my worries to me calmly like in my original consultation). Ultimately, I asked for my dad which was when she explained herself slightly better. In the end, she said I never told her about only getting my bottom ones out (which I did in the beginning before I got scared and starting crying) so we ultimately left after she said she wouldn't proceed, yes, my father did get agitated but only because I was trembling and crying in fear and feeling unheard. It was as if they were rushing me and out. No beside manners, nobody introduced themselves the got straight to asking questions, pressure check, didn't ask before pulling my shirt up to put heart monitor pads on me, no regard for patient commodity, they just kept going despite seeing me crying. No comfort, just rushing. I am 19 and this was my first ever surgery, if she had even just spoken to me kinder or more professionally, I would have been fine but she just proceeded to insert my iv, and repeat herself without (I feel like) regards for my fear or feelings. Please do not fear! The other employees were kind and helpful, but she gave me a new fear that I didn't know I could get. Kindness and compassion goes a long way.

This office is far superior to the other local oral surgeon. Tina answered my call and got us all…read moreset up nice and easy for a second opinion. And when I called back to say we had some issues with timing and insurance she happily helped with that too. Dr. Hickle has experience and great chair side manner. My daughter was very nervous after we had her first consult. Dr. Hickle explained everything and was very reassuring. He's more conservative so we can wait a little while before she "needs" to have her wisdom teeth pulled. Which was great news. I'm very happy I did my research after we had a bad experience. I wish I had read the other Drs reviews before I even went there. This office is what oral surgery should be.

Dr Hickle was really great with me. I am a very fearful patient and he made me feel at ease. I was…read morereferred to him by my dentist and saw him for a consult and then made an appointment for the oral surgery. Dr Hickle explained things to me & gave me confidence in him. He is very personable & has a great bedside manner. I chose to be asleep for my procedure because being awake was to stressful for me and I'm glad I had that option. I would and will recommend Dr Hickle to everyone I know.

This place is terrible. Thankfully I had a bad feeling about them and found someone else…read more I took my teen daughter in may 9 for a consultation to have her wisdom teeth removed as we were referred by her ped. Dentist. I received a bill 8/11 for $223 for the consult. No one called let me know how much they billed $366 for the consult, and on top of that the office doesn't have a scale but they put people under (apparently they just take your word for your weight) my teen doesn't weigh herself and they asked me to estimate. I was 25 pounds off. The doc wasn't reassuring and now my kid is unrealistically afraid of the surgery and no one ever called me to let me know how much the surgery would be or when we could get her on the schedule. I was hoping she could have her wisdom teeth removed over the summer but now I have to start all over with another office. I'm glad this place thinks so highly of themselves. As a parent, I can't charge them for my time but I sure can protect my kids from them. After reading some terrible reviews, I'm just lucky I felt all the bad vibes before something much worse happened.

My daughter and I both had appointments for evaluation. When the receptionist asked my name, first…read moreshe said she didn't have any appointment for me, even though my chart seemed to be the one on top of her stack. Then she told me she had no appointment for my daughter even though her orthodontist had sent the referral over which I confirmed when I made our dual appointments. The waiting room was completely filled which means they were running behind and did not care about inconveniencing their patients. We are all busy and should not tolerate people or businesses disrespectful to their patients/customers by not seeing them on time. Disaster!

I just got done from my first dental cleaning in over 6 years... you read that right - 6 YEARS. I…read morewas slightly nervous (it is the dentist office after all) and excited to visit Dr. Chui's office as he had so many positive ratings. It took 1.5 months to get my first introductory cleaning + x-ray exam due to him being so busy. But, I now understand why he is so well-liked and highly requested. The dental hygienists and staff were so welcoming and friendly. They made me at peace the whole time. Somehow, my hygienist was able to clean my "6-year old" teeth in 1 hour... I could feel and see the difference instantly! It was amazing. Dr. Chui is a warm, friendly and thorough dentist. His office is equipped with the latest technology. While I was lying in the chair, I was able to see the exact teeth he was referencing and talking about via a large computer monitor hanging from the roof which was connected to a livestream camera... so awesome! Dr. Chui was able to show me on the screen where a cavity was forming and how I was grinding/clenching my teeth down. I could clearly see the uneven borders and enamel and even hairline cracks in my teeth through the screen images. I assume I have been doing this for years but Dr. Chui is the first dentist to go out of his way to educate me on this. While there, I even decided to purchase a custom-mold dental guard. This product is offered by Dr. Chui's office. Dr. Chui had two options to choose from and even insisted I purchase the more economical option to see if I utilized the guard enough before purchasing the more expensive one. He was upfront, honest and not "pushy" in any regard. In two hours at Dr. Chui's office, I learned more about dental hygiene and my own teeth structure then I had learned ever before. I HIGHLY recommend Dr. Chui and his staff to anyone in the area looking for a well-mannered, thorough and friendly dental office.

Dr. Chui and his team changed the way I see dentist visits overall. I have been going to Dr. Chui's…read moreoffice for a little over 6 years now and its always a great visit. The team knows who I am and they make me feel welcomed. The team is super friendly, approachable and professional. Dr. Chui is knowledgeable, gentle and all around a great individual to deal with. I will continue to go to him until the end of time even as my insurance changes policies and coverages.

I have received periodontal work from Dr. Hollander for over 20 years, including treatment for…read moregingivitis, bone grafting and 8 dental implants. All of this work has been successful, pain free and stress free. Recently I broke an implant crown that my regular DDS was unable to get out of my jaw. He suggested I see Dr. Hollander who did the work lickety-split. This man is friendly yet highly professional and his assistant, Peggy, is both skilled and exceptionally personable. I can recommend Dr. Hollander without reservation.

I lost an old crown and elected to have an implant as it was on top of a previous root canal. The…read moreextraction and implant were accomplished in one visit, in about one hour. It was the fastest and most painless tooth extraction I've ever had. Dr Hollander is professional, polite and efficient, his office staff is delightful and friendly. The implant is recovering nicely and the crown will be placed in 4 months (to allow the implant to heal). So far the best experience I could've asked for. Highly recommend.

I found Dr. Epstein because of a flyer I received. At my former dentist's office, on more than one…read moreoccasion I was hit with a huge bill for which I was unprepared. After finding out some crowns were going to be twice the price I had been quoted, I decided it would be worthwhile to check Dr. Epstein out. I am certainly glad I did. Dr. Epstein has wonderful skills AND wonderful billing practices. You are informed up front in a clear, written explanation of work to be done and the commensurate costs. As for the work itself, Dr. Epstein discusses your issues in an unhurried manner and explains what he is doing both beforehand and as he performs the procedures. He is highly trained and skilled, yet his prices are the most reasonable I have found. From here on out I will be entrusting him with not only my routine dental care, but also any further surgeries/implants I might have to have. Also, his lovely staff is so friendly, warm and helpful. They have accommodated my schedule over and over, and are always willing to help make my appointment times work around my schedule. It's a lovely peaceful office and the staff always makes you feel welcomed.

I'm billed $92.50 for an apointment cancellation because it was made 24 hours in advance. This…read moreafter their courtesy call to inform me that I no longer have dental insurance. He was my dentist for many years. I'm retired now and didn't realize my healthcare coverage changed.

I would like to give 5 stars out of 5. Kamellia…read more Her work has been outstanding during the procedure and after care. Very caring and the same time very professional. I felt very taken care of. I highly recommend her to my family, friends and colleagues.

Notice how all 1 star replies are the exact same Most…read morepeople complaining about charges What horrifies me is what lousy dentists,assistants,hygienists and technicians they employ! Very sketchy place to go to for medical care!

D.Ruggles is true professional and an expert in his field. Exceptional bedside manner, clear…read morecommunication. This was my second time having a tooth extracted, just when you get settled in the chair and expect to have some discomfort, 10 mins later he's says "All done" ! Pain free both times. The whole office is very friendly and professional. Excellent experience from start to finish. Thank you Dr. Ruggles

Dr Ruggles worked on me. He is kind and very competent. I couldn't ask for better care he and…read morestaff provided. Brian S.

How can I not given this dental practice a review before now! I have been their patient for the…read more20+ years I have lived in Novato and can say without reservation that Vince Freemantle is the very best dentist I have had the good luck to find after having had some very subpar dental work by others in the past. Dr. Freemantle is that fabulous combination of friendly, yet professional. I have been his patient for so long, I have developed even a personal relationship with him which I have cashed in on by asking his opinion about matters other than medical. He keeps his patients' confidences. Dr. F. has successfully performed just about every dental procedure you can think of, all with excellent results. If something turns out not quite right, he is very responsive with a follow up to examine and correct the problem. His referral of me to my periodontal practice also resulted in my striking gold with Dr. Brian Hollander, a very skilled periodontist who has installed a whole mouthful of implants for me over the years. The front desk people at Novato Family Dental are also top notch: friendly, helpful and efficient. The waiting room is a mite small, but there is most often no wait, so this is not a problem. Finally, his dental assistant Su Ping is the very best at giving thorough and pain free regular cleanings. But for finding this practice, I would be toothless by now. Dr. Freemantle, and his associate, Dr. Perry, are both at the very top of their game. I can recommend them without reservation.

I was new to this office after moving to the area several years ago. I went here because of the…read moregood reviews on yelp. The checkup and cleaning were excellent! The x-rays and full mouth 3D scans were very impressive. It was really nice to see the scans that were taken and the time Dr Freemantle took to explain everything that was going on. I'm going back very soon for another cleaning and check up.

I was at this practice for 2 years but had a scheduling snafu recently after an issue with a crown…read morethat had to be removed and replaced due to incorrect fitting the first time. Betty is very nice in the front office.

Doctor Dole was my dentist before she founded the Healthy smiles Group (17 years in total) and the…read moreprofessional environment that she has created continues to be wonderful. I've been seen by some of the other dentists in her practice and all are excellent -- as is the staff who are courteous, kind and efficient. If you are looking for a dental practice that will make you smile -- while not trying to sell you anything you don't need -- this is the one.