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    Johnson Trailer Parts

    5.0 (1 review)

    Services - Johnson Trailer Parts

    Trailer repair

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    10 months ago

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    The RV Guy Mobile RV Repair

    The RV Guy Mobile RV Repair

    4.4
    (58 reviews)

    Great family business. I would definitely recommend their services. Great turn around time with…read moreexcellent workmanship. They took care of replacing our roof as our insurance company did not want to assist with our original claim over a damaged TPO membrane. The RV Guy staff were very helpful and our roof is now even stronger than ever. Thank you for everything!

    The RV Guy shop demonstrated very little regard for customer satisfaction or accountability…read more I was originally quoted 1-2 weeks for the repair, but my RV remained at the shop for 7 weeks. During that time, I received no updates until I was notified that the repair had been completed. There was no diagnostic fee disclosed upfront, no estimate provided, and no discussion of repair costs before I was presented with the final bill. The original issue was a hydraulic jack that was not operating properly. According to the shop, their diagnosis determined that an undersized factory ground wire was the problem, and they replaced it with a heavier-gauge wire. When I picked up the RV, the technician demonstrated that the jack was now functioning, although very slowly. He attributed the slow operation to low battery voltage, and I took him at his word. After bringing the RV home and connecting it to 50-amp shore power, I lowered the jacks to test the system. The same jack that had supposedly been repaired would not retract. I immediately contacted The RV Guy and was instructed not to force the jack up. I was told they would speak with the technician and call me back with instructions on how to retract the jack. That return call never came. Three days later, I followed up with the shop. I was told my only option was to bring the RV back in, and that I would be financially responsible for any additional diagnostics and repairs. Since the original repair had not resolved the problem, I requested either a refund or a new diagnostic evaluation at no charge. Both requests were denied. I explained that, in good faith, they should at least send their mobile technician to diagnose the actual problem since I was still experiencing the exact issue I had paid them to repair. The only accommodation they offered was to send a mobile technician to verify that the ground wire they installed was not causing the problem. If the wire was not at fault, I would once again be responsible for the service call and any labor charges. After paying approximately $600 to replace a 12-inch ground wire that did not solve the problem, I decided to cut my losses and take my business elsewhere. My biggest disappointment was not the unsuccessful repair--it was the lack of communication, accountability, and willingness to stand behind their work when the original issue remained unresolved.

    Johnson Trailer Parts - trailerrepair - Updated July 2026

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