Contacted for an estimate and to get some general information.. Ty was extremely responsive and on…read morepoint with communication and that is completely appreciated. Although we didn't move forward at this time as we are still deciding, would most definitely recommend and will reach out for the future..

Ty just finished my slide repair, which he did the same day I called! In the sweltering heat, he…read morepainstakingly tracked down a random relay that was on the fritz and causing the slide to not operate. He got it going, after first cleaning up some issues I created in the battery compartment. He and his team delivered as promised, on schedule, and with absolute professionalism and skill. I could not be happier with the service, and highly recommend Ty and his team!

I was greeted as I entered the store. The parts department was very helpful. I've been treated like…read morea nuisance at most other RV stores. The gentleman who helped me was very knowledgeable and he was able to find a replacement piece for my toilet so that I did not have to purchase a completely new one. He also walked with me to show me where an off the shelf item was that I needed.

I tried taking a water pump back within 20 days, it would not flow enough water for me , but they…read moresaid it fine they would not refund my money. so I'm stuck with a piece of shit that barely flows water. i'd recommend buying from camping world or someplace that will refund your money back when something doesn't work.

DO NOT USE DOUG'S KING REPAIR SERVICES…read more Apparently Doug blows off a lot of his customers when he doesn't feel like working. Doug gave us a 2 hour window to come work on our RV & never showed. He did answer the phone but said he'd call back in a minute. He failed again not returning the inquiry. You can be the best mechanic in the world, but if you screw people over, karma is a b***h.

Waited two weeks for an appointment then no show, no call. Received a text 5 hours later…read moreapologizing and said they would call to reschedule. I texted next day to reschedule and never received a call.

When it come to A#1 there should be a picture of Minasse!! He not only did an amazing Solar…read moreinstallation last July but today he drove to the Mogollon Rim to remove what he installed. We are purchasing a new to us fifth wheel, Minasse will install our solar parts on the new RV. Solar has spoiled us and so has Minasse , if you are looking for an amazing RV tech all around look no further!!!

Minasse is an Awesome RV specialist. Quick response, on time for appointments and accurate…read moreestimates that are a great value. I will never use anybody else for my RV's needs.

Our sales rep Johnny was so patient and kind during our search for a B class van. We spent hours…read morelooking, driving, question after question. No pressure at all. We went home to do more research and sleep on it. The next day we returned and reviewed two different RV and finally made our choice. The RV was run through the tech department and we were very satisfied with repairs made. Then the RV was over to detailers who did an exterior and interior clean. Final step was at delivery bay where Willie took as long as we needed to go over every aspect of operating RV systems. He really cares about safety and customer experience. We believe we got a great pre-owned RV at a great price!

If I could give negative stars, I would. Sold me an RV for more than it was advertised for, added…read moreon fees without explaining what they were for, did not clean the RV as I was told they would, and then refused to discuss the issues with me. Stay away from this dealership!!! I strongly urge anyone else who has been scammed, ripped off, overcharged, or lied to by this company to file complaints with: 1- The Better Business Bureau 2- The AZ Attorney General's office 3- The FTC https://reportfraud.ftc.gov/ 4- AZDOT Office of Inspector General

We had a true emergency with our RV while traveling from out of state. Our trailer stabilizers were…read morestuck and wouldn't detach from our truck, threatening to derail our entire vacation. I called and spoke with Ali, who immediately told us to bring it in. From that first conversation to the end of the service, the entire team was outstanding. They went well above and beyond locating a hard-to-find part hours away and doing whatever it took to get us back on the road quickly. Thanks to their expertise, quick thinking, and incredible dedication, we were able to continue our vacation without missing a beat. The level of customer service was exceptional, and the pricing for an emergency service especially considering how far they were willing to go was more than fair. You truly saved our trip. Thank you so much for everything you did. You've earned a loyal customer for life!

The quality and timeliness of the work were good, but the company's accountability and customer…read moreservice were disappointing. While my RV was being serviced, the battery disconnect switch was left in the "on" position, which caused the battery to die. Mistakes happen, and I understand that. One employee even apologized and acknowledged that the switch should have been turned off. However, the service advisor made no effort to correct the issue after it was confirmed that the battery would no longer hold a charge. Instead, she offered to sell me a replacement battery and still charge me labor for the installation. She also stated that I was lucky she was not charging me simply to test the battery, because according to her, the company charges for everything -- even basic battery testing. We spent a lot of money on our repairs so it is really disappointing that they could not offer any solutions for their mistake. In the end, it is not right that they made the mistake of leaving the switch on, and I was expected to pay the full cost of a battery and the "labor" to fix it. (For those that are wondering, the batteries health and performance were great when I brought it in). In the end, the experience left me with little confidence in the company's accountability or commitment to customer service.

First time visiting this business. I came here to dump waste. After spending time checking out…read moretheir services and overall what they have to offer I was pleasantly surprised and pleased. $10 dumping for guests and no brainer for the location and amenities. I was met with a smile and very nice people. I spent a good amount of time talking with Summer about their services and offerings for spots and everything. She was polite, kind, and treated me amazing. You can tell it's family owner and friendly. Everyone is so nice and treats you with much respect and just kind people. This is my go to place here in out and also looking at storage spots as they're super convenient and offer lots of services. Wonderful people and lots to offer can't say enough great things about out them and their business.

The customer service we received was out of this world. Especially when we had horrible service at…read moreanother place. Southwest got us in quickly. They couldn't fix a problem we had but they worked with another garage that took care of the problem and had it back at Southwest in no time at all. Wonderful place!

Excellent service and quick turnaround. I'll be using them for my service on this RV trailer that…read morewe have.

Fast service. Jason and Nathan were super friendly and courteous. I highly recommend Roger's RV…read moreservice.

Great family business. I would definitely recommend their services. Great turn around time with…read moreexcellent workmanship. They took care of replacing our roof as our insurance company did not want to assist with our original claim over a damaged TPO membrane. The RV Guy staff were very helpful and our roof is now even stronger than ever. Thank you for everything!

The RV Guy shop demonstrated very little regard for customer satisfaction or accountability…read more I was originally quoted 1-2 weeks for the repair, but my RV remained at the shop for 7 weeks. During that time, I received no updates until I was notified that the repair had been completed. There was no diagnostic fee disclosed upfront, no estimate provided, and no discussion of repair costs before I was presented with the final bill. The original issue was a hydraulic jack that was not operating properly. According to the shop, their diagnosis determined that an undersized factory ground wire was the problem, and they replaced it with a heavier-gauge wire. When I picked up the RV, the technician demonstrated that the jack was now functioning, although very slowly. He attributed the slow operation to low battery voltage, and I took him at his word. After bringing the RV home and connecting it to 50-amp shore power, I lowered the jacks to test the system. The same jack that had supposedly been repaired would not retract. I immediately contacted The RV Guy and was instructed not to force the jack up. I was told they would speak with the technician and call me back with instructions on how to retract the jack. That return call never came. Three days later, I followed up with the shop. I was told my only option was to bring the RV back in, and that I would be financially responsible for any additional diagnostics and repairs. Since the original repair had not resolved the problem, I requested either a refund or a new diagnostic evaluation at no charge. Both requests were denied. I explained that, in good faith, they should at least send their mobile technician to diagnose the actual problem since I was still experiencing the exact issue I had paid them to repair. The only accommodation they offered was to send a mobile technician to verify that the ground wire they installed was not causing the problem. If the wire was not at fault, I would once again be responsible for the service call and any labor charges. After paying approximately $600 to replace a 12-inch ground wire that did not solve the problem, I decided to cut my losses and take my business elsewhere. My biggest disappointment was not the unsuccessful repair--it was the lack of communication, accountability, and willingness to stand behind their work when the original issue remained unresolved.

Purchased an RV on Craigslist and having him work on huge punch list of issues…read more Been totally fair on the repairs and takes the time to explain the problem and his solutions Responsive and Honest If you have ever owned an Rv Class A you know exactly what I mean This is our 2nd Class A and have to say finding a Honest and Go To Service person is rare nowadays

This business worked in my propane leak job, despite their heavy work demand. I live 25 miles from…read moreKISS. When I screwed up and arrived 90 minutes ahead of my appointed time, they still took care of me while I waited. Got my situation diagnosed and repaired (a KISS employee even made a trip to a supply outlet to get the part needed). In the 3 hours I was hanging in my RV for the work to be completed, there were several times when other technicians and the owner Scot came over to offer help or a break to the tech working on my vehicle. This type of team spirit happens when employees are happy. Happy people take pride in and perform the best work. I want happy working on my vehicle! KISS has earned my future business. I am grateful to have found them.