Johnny was awesome. Polite and helpful. No salesman attitude. We are going back for another trailer

This business deserves zero stars, as they have NO business ethics. The salesman Johnny lied, the sales manager James lied, and the service manager lied. We were lied to from the beginning, and now after the sale as well. They also took their sweet time to do absolutely nothing. None of the service was done that we paid for... Charged extra for BS, etc. Do NOT do business here. read more

Repairs delivered 2+ weeks late, and new problems created Our motorhome was returned more than two weeks past our original deadline after four delays forced us to reschedule our trip multiple times. Generator: Our first priority was a generator that kept stalling. We were told it needed a new control board and approved the repair. They installed a generic board but didn't calibrate the voltage for our unit, and the generator stopped staying running within a couple of hours. We paid another repair company $600 to diagnose and fix it. Refrigerator: We believe the over-voltage from the generator damaged the refrigerator's control and display boards, and it stopped working entirely. That cost us another $600 in parts and four hours of our own repair time. Shades: The day before the second priority repair was due to finish, we were told parts for the shade motors still had to be ordered, with a 7-10 day wait. We had approved that repair over a week earlier. The parts were then ordered from Amazon, causing another delay. Toilet: The third priority was a toilet that overflowed because the water never shut off. Again, the day before delivery we learned the parts hadn't been ordered. We had shut-off valves installed so we wouldn't have to reschedule our vacation again, which caused yet another delay. Door: When we asked about fixing the door so it would stay closed without the deadbolt, we were told we'd need an entirely new door. We bought the part directly from Tiffin for $45 and fixed it ourselves. Communication: We called on Friday afternoon, two days after pickup, to report the generator problem and could only leave a message. Almost two weeks later, we still haven't received a call back. Total out-of-pocket cost in addition to what we paid them: $1000. read more

Went in looked at there coaches very low quality inventory coaches all sit outside baking in the sun non of them are clean , coach i looked at was a consignment in bad shape paint damage many other broken parts hi mileage for the year offered low retail sales guy omar said he wouldnt take it to the seller, his job is to present all offers , tells me to go to the auction , the other reviews are pretty much al the same, bad!! read more

I saw an RV listed for sale on Sun City RV's Facebook page. When I checked, it had already been sold. I politely suggested to the salesman, Christian, that they should delete the ad so it doesn't waste people's time. His response? He just replied with a laughing face emoji That's it. No "thanks for letting us know," no apology, no removal of the ad -- just a laughing emoji as if my time (and everyone else's) being wasted was funny. This level of arrogance and lack of basic customer service is ridiculous. If this is how Sun City RV treats potential customers who are simply trying to help them keep their listings accurate, I can only imagine how they treat people after a sale. Won't be shopping here. Save yourself the headache and look elsewhere for your RV. read more

False advertising. Listed an RV at under market price, set an appt to come in and see it and then told me it is sold, but he has others. This is classic bait and switch. DO NOT buy o anything from this business. I will file a formal complaint. read more

Very professional, secure & affordable. They do not allow for sale signs which is a plus and people check in & out with a live gate person. There is a dump station & a cleaning area. Top notch! read more

Amazing service and a welcoming atmosphere! Had a great experience at Sun City RV. I spoke with GM James and owner Johnnie--both were incredibly helpful, honest, and kind. It's a family-owned business that truly makes you feel at home. Highly recommend if you're looking for an RV and great experience, we highly recommend getting to Sun City RV. read more

Sun City RV - RV Dealers Near Me - Peoria, Arizona

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Staff is helpful and friendly! Renee showed us around and was super knowledgeable and able to point us in the direction we wanted to go. Highly recommend stopping by! read more

Awful awful awful, do not do it. Heed these 1 star reviews.. they are true. From sales, to service, to the owner (Johnny). Please understand this is based off a real life customer experience in the last 2 weeks. We were first time rv buyers and was so excited.. thinking this place was reputable.. no! They are dishonest, they lie with a smile, and then turn around with no accountability.. just excuses after excuses. They will sell you broken pieces and hide it. The black hose valve was broke and the tech tried dumping it and splashed all over and his face.. their fault for selling it to me like that. Please do not go here and please take these bad reviews very serious!! Do not do it. Here are a few select photos, and this isn't even it, there are so many more photos with broken, repair issues. Also have a video of the Service manager yelling & screaming at me, treating me like dirt because I called their lies out. And the video shows the Service supervisor, Christian, standing up trying to intimidate me like he was going to fight me. They do not care about you.. only your $$$ I promise. Why did I not look at all the recent bad ones before going here? It was an appalling and extremely disappointing experience. And they will do it again to you.. I promise. RENE IN SALES WAS THE ONLY POSITIVE THING ABOUT THE ENTIRE PROCESS read more

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5th wheel was on consignment & sold quickly, older but like new. I agreed to replace all tires at a cost of $610.40 from their service dept. Manager charged me $1610.40 for tires. And won't tell me how much he sold my unit for. He won't reimburse me for the overcharge. 2/27/26 read more

Bought a 5 year old motorhome here "On Consignment" they said. Paid a mandatory $2k for them to correct deficiencies and clean, then waited two weeks for that to occur. Picked up coach. Sealant on much of the coach was still cracked, not waterproof and coach exterior was washed (but roof was not cleaned, solar was filthy). There were still some interior issues as well, but now they said the $2k was only for "Safety-related" repairs. Got it home and found that the top half of the window in the main access door was detached. I checked online and found the coach was a NHTSA federal recall for the window along with a "do not sell" order because that window can (and apparently has) blown out at speed on roadways, potentially causing injury to other drivers. Well, they sold the coach to us anyway without even making it roadworthy nor disclosing the recall. As to whether it really was a consignment at all, I could not say. I never saw anyone's name on paperwork other that Sun City RV. read more

Our sales rep Johnny was so patient and kind during our search for a B class van. We spent hours looking, driving, question after question. No pressure at all. We went home to do more research and sleep on it. The next day we returned and reviewed two different RV and finally made our choice. The RV was run through the tech department and we were very satisfied with repairs made. Then the RV was over to detailers who did an exterior and interior clean. Final step was at delivery bay where Willie took as long as we needed to go over every aspect of operating RV systems. He really cares about safety and customer experience. We believe we got a great pre-owned RV at a great price! read more

Rene was a great sales guy with tons of knowledge. Definitely make it a great experience when we were looking at travel trailers. Highly recommend you ask for him when you are looking for yourself!! read more

Renee was extremely helpful and patient. He guided me through a test drive of a Thor Gemini motorhome and created an amazing deal! He understood what I was looking for a suggested this model. It was perfect for my needs. Excellent experience! They will be my go to dealership for all of my RV purchases and sales. read more

A 3rd party food delivery was done for this place. Afterwards Sun City RV (William) took the total tip back with no reason given. This is known as tip baiting; a scummy practice to deceive drivers. If they do this kind of behavior, imagine what they'd be capable of with customers who they offer their "service" to. Do yourself a favor, search for other quality dealerships out there because this isn't one of them. read more

I purchased a 2004 Coleman Niagara 3895 from Sun City RV in March 2025. While the sales process started with decent communication, my overall experience turned out to be frustrating, disorganized, and more expensive than I anticipated. Before I even picked up the trailer, I wanted to confirm the correct ball size needed to tow it. I had initially purchased a 2-inch ball based on what I found online. When I was told the camper was ready for pick-up, I called to double-check. I was told I needed a 2 5/16 ball, but no one specified whether they meant the ball size, the shank, or anything else--just "2 5/16." This was my first camper and my first time towing, which they were fully aware of, so I trusted their advice. I went back to where I bought the 2-inch ball, and even they were unsure why I'd need the larger one. Still, I called Sun City RV again and two different people confirmed I needed the 2 5/16. I swapped it out. When I went to hook up the camper, I realized I actually did need the original 2-inch ball. I had to swap it again and couldn't pick up the camper until the next day because they were closing. I called four separate times trying to get a straight answer, and no one took the simple step of looking at the coupler, which clearly said "2-inch ball." Now, regarding the trailer itself: During the sale, we discussed how bad the canvas was--full of holes, didn't fit the door frame, and had a large gap that would let water pour in during a storm. I was promised by two salespeople and the sales manager that if I bought a new canvas (which cost me $1,700), they would install it for me. They did come down on the purchase price to help cover that cost, which was appreciated. However, when we did the final walk-through, two stabilizers were missing. The framework showed they had been there before, likely ripped off by the previous owner, but I was told they weren't replacing them. It will cost me approximately $400 just to replace the two, or $700 if I want to replace all four for consistency. There was also a leak in the shower bed. When I asked about it, they said the part wasn't made anymore and they wouldn't do anything about it. The most frustrating part? Despite repeated promises, they later told me they don't install canvases. I had to pay another $900 out of pocket to have someone else install it. In total, beyond the purchase price, I had to spend: * $1,700 for the canvas * $900 for installation * $400 to replace missing stabilizers (or $700 if I replace all four) While I appreciated the discount, the poor follow-through, the unnecessary confusion over basic details like the ball size, and their unwillingness to stand by their commitments made this a really disappointing first-time RV buying experience. read more

I really enjoy with costumer service when we were trying to get a RV. one of the guys really help us search for a good price and great space for the RVs we were looking for. read more

Don't do business here! They lie and are untruthful. Will do anything to make a buck. Was working a deal on a trailer and sold it out from under me cause someone offered more. Then lied about. Don't do business here especially with Anthony! read more

Complete frauds. Listed my rv on consignment, took them six months to sell it. Sold it march 5th its now March 22nd they still haven't paid me for it. Keep giving me BS excuses on delays and policies none of which are legitimate. Michelle butler actually yelled at me on the phone on march 20th, with no reason as to why I still haven't been paid. Talking crap about another 7-14 days. I have forwarded the contact and information to my former colleagues at the DOJ who are considering a referral on them. Bare in mind the purchasers have my rv in their possession. But Michelle is still giving me the run around. These people are criminals and I am looking forward to them being investigated. They still refuse to tell me what my payment should be, by my estimate its 11,000. The rv has been paid off on the 19th aqua finance verified. All they have to do is deposit my funds, but yet they risk a federal investigation. How stupid are these people! I personally believe this company has no real money and like a great deal of Arizona small rv dealers are scammers, fraudulent and criminal. STAY AWAY FROM THESE PEOPLE! read more

Did not take good care of my consigned rig. It was extremely dirty couldn't see out of the windshield, front tires were 20lbs low on air. I brought it to them in pristine condition. Sellers beware don't leave your RV here! read more

Yes! Family owned business and you can tell. Our salesman was Ryan, real, thoughtful, kind, down to earth, and hallelujah - straight forward. He spent time showing us great options within budget for our nephew, first time buyer, who is going to utilize his camper as his full time home. He explained the process of buying and options of payment. Very knowledgeable on campers as well, helps that he is a family and mechanic. Overall great experience! We will be back to buy our next 5th wheel as well! read more

We bought a 2019 Thor Chateau motorhome in April 2025. Rene was the salesperson and was very nice, so we proceeded with the sale. They said they would check everything out before we left, but when we were into the paperwork they said that would cost an extra $2999 (or maybe 3999, can't remember). They still charged $999 for a 'safety check' to get it out the door. We should have walked then, but my husband (just over cancer treatment) was very keen to get going. We bought it in filthy condition, inches of dirt inside & out, needed to pay the 2999 to have that done, then Rory Fields came to talk about extended warranty. He told us EVERYTHING would be covered for $6500. I, the idiot, who never buys extended warranties, believed him and paid it. Big surprise, HE LIED!!! We brought it back the next day as the water tank leaked when we filled it. They had a guy check it and said it was fine, it wasn't, but they told us the warranty would cover it later. Longer story, we were staying with in-laws as we live in Hawaii, and needed to get moving. We took off, did 5k miles with a non-working water tank, took it in to be fixed, lo & behold, the insurance doesn't cover that - it only covers mechanical failure. What does that even mean??? I am now dealing with Rory, who went from friendly to cold & absolutely non-caring. He went ahead and cancelled the insurance then told me the insurance would cover the tank, but never tried to help that happen. I also wanted to know how much I would get back before actual cancellation. Buyer Beware, I do take some blame, but why can't people be honest. read more

I'll start by saying our sales man Jesse was great. Then rest of our experience not so good. Starting with 1. them cashing a 30k bank check that need my husband's signature (no idea how it happened, but pretty upset about that), they told us it was locked up on the finance office (only to find out they cashed it before said date). 2. Check engine light was on and they tried to clear it. They only told us about the def header being bad and that the whole thing was being replaced (which was not the case, they only had to replace the header) They did not tell us that there was an exhaust leak (that we found out about after talking to the garage it was sent to) They did finally fix it all after we said we want our money back. 3. They needed to fix the awning cover over the door, again they did not fix it and flapped for 2k miles and we fixed it ourselves 4. The fridge, they were suppose to secure that. Well guess what, they did not and luckily it did not break anything and we had to fix ourselves. 5. It was never detailed and took us two days to get all of the sand out of the rig. There must have been a sand storm or something and all the windows must have been left open. 6. They won't send us the paperwork for the work that was done. 7. The bed had a broken hydraulic jack/piston and they were supposed to fix it, nope they did not! 8. It took over 3 weeks to actually pick up our rig 9. Communication with the service department is horrible horrible!!!! I would NOT Recommend buying from them!!! read more

I consigned my motor home with Sun City RV a few months ago. i priced it very fare and they where able to sell it for me. at that point i was pleased. they gave it to the new owner July 30th, it is know August 30th and Sun city RV has not paid me my portion yet. I would be very careful before listing your RV with this company. i was told it is under new ownership, but that I can't speak with the owner. I am a business owner in town as well and i would never deny a customer an opportunity to speak with me.. I will update this when Sun City RV gets it handled. read more

I went in to Sun City Rv to get my trailer fixed. Employees not helpful and seem to be upset when asked to look at trailer. After pulling some teeth employee finally came out to look at trailer.I was told trailer couldn't be fixed would need to purchase another trailer. I took my trailer to Jacksons Trailers. They fixed my trailer same day cost $25.00 If you trailer being lied to and ripped off go to Sun City Rv. If you want good quality service come to Jacksons Trailers in Glendale. You won't regret it. read more

Sun City RV - RV Dealers Near Me - Peoria, Arizona

Rene, super awesome guy. My boyfriend and I came here and have had Rene help us both times. He's attentive, pays attention to detail and is always working hard to make sure to help you in anyway he can. Thank you for your support and kindness along with the flexibility of your service and SunCity is lucky to have you. Thanks again!!! read more

My wife and I had a specific rv in mind when we came here. Our very first rv. Mark came out to help us. The rv is/was used "as is". He immediately notated the car batteries were dead and knocked the price down. Then he noticed the awning should also be replaced. Finally he mentioned the tires asking if we planned on going cross country with it. We weren't planning it anytime soon. When we began setting up the deal he and his manager Jon handled it. Jon immediately felt the tires would be best if fully replaced. They knocked the price down further and gave me a discount for going thru them. I know the rv is "as is" so I expected stuff to come up. The sun city rv team has astounded me with their professionalism and quality customer service. From the repairs to the emissions being forgotten to my slide suddenly not working this team has wowed me to the fullest every single one of them. I was honestly expecting some shady stuff but they have all been upfront and honest with me and shown their integrity. They have my business from now on and I highly recommend this dealer. Great job Sun City RV!!! read more

Sun City RV - RV Dealers Near Me - Peoria, Arizona

They saw me coming! A single female trying to get something to live in out of frusterations with my current living situation. I wanted something that was mine! They took total advantage of that! I was charged way to much for a 2004 5th wheel, they charged me $1375 for new awnings in which they told me later could not be replaced and never offered to reimburse me for them, the loan company told me about it and thank goodness the down payment never went through to give me bargaining room because the loan officer was a total jerk to me until he realized the down payment never went through. I used a $1000 of it to have it towed to Show Low. When I got it home I realized the toilet had a leak and had to pay someone to pull it out and am now using my port-a-potty until I can get it replaced. When I called and left a message about it they never returned my phone call. I was told after I signed on the dotted line I had no recourse, so read the fine print! They are car salesman for bigger units is all! All they were concerned about it making their quota no matter how they had to rip you off! Buyer beware! read more

We want everyone to know how amazing, welcoming and professional the sales Team is at Sun City RV! Our sale was handled by LISA! This is our first large RV purchase and we had an idea of what we would like to have. Lisa talked to us about our plans and when we showed up....she had the perfect home for us!! There was no need to look any further. The rest of the team handled our financing and we never felt more comfortable. All of the employees at Sun City RV are kind and helpful!! If you are in the market for an RV please call Lisa!! (623) 979-8585 read more

Sun City RV - RV Dealers Near Me - Peoria, Arizona

we purchased a Coleman that had one ac, we had them add another and they botched the install. i had to bring it to another place to fix the mistake this was in the winter. we just took it out for the first time to find out they wired the ac Incorrectly and burnt the compressor on the unit that has never been used. Now the unit is out of warranty and broken. I HIGHLY RECOMMEND NOT TO USE THE SERVICE DEPARTMENT HERE in the past 25 years of owning several RV's I have never seen a company operate like this. I called them about the ac and they basically said it's not there problem. read more

You will not find a better place to buy a RV then Sun City RV. Sales person Lisa was top notch. Lisa actually took the time to listen to me to better understand what I wanted/needed. She was very patient, friendly and knowledgeable. At no time did I feel pressured. I highly recommend Lisa if you are in the market to purchase an RV Glenn in fiance is awesome also. He worked hard to find a company to finance me. Glenn kept me informed along the way. read more

My partner and I had been looking at RV's for over a year. It wasn't until we came to Sun City RV that we finally found a place we trusted enough to finally make a commitment! We loved the huge selection of RV's with such a wide variety of classes, brands, amenities & features. They were all very high quality and well-kept. The prices were all very reasonable. But the factor that really won us over was the people. This is a family-run business with a time-tested great reputation, and the people were all extremely accommodating of our every need, highly educated on their industry, warm, friendly, and trust-worthy. We felt like family! From now on, every rec vehicle we get will be from Sun City RV. Shout out to Jesse Hernandez, who worked with us all day long to find us the perfect fit at an incredible price, and served us extraordinarily well from the second we stepped onto the lot to the moment we drove away. He was professional and warm through and through. We love this place! And we've been to many MANY dealerships & lots in various towns & states. This one is by far the best. read more

This place sucks super bad. I waited all day when they said they were coming soon. The guy on the phone lied over and over. Had my jacks stuck on my Rv in a resort close by. Had to move my Rv the next morning for a pre paid cruise and they tied me up all day saying they were on the way. Don't trust these guys they will leave you stranded. read more

Amazing customer service. We picked up our new Entegra Odyssey 24B and headed out for our shakedown trip in the mountains. We were having trouble getting the levelers to work and we called just near the end of closing hours. Traci answered our call and though the Techs were gone for the day, she found Jim in Service who was able to explain the process of turning OFF the house batteries and then turning ON the ignition key of the Ford Chassis before letting auto-level do it's job. We couldn't find a manual and this just absolutely saved our first camping weekend. We are SO grateful to Tracy and Jim for spending the 10 minutes on the phone with us and making our customer experience AWESOME with SunCity RV and Jayco/Odyssey. 5 GOLD stars to our friends at SunCity!! read more

I recently went with my sis inlaw to purchase an rv. after reading reviews (mostly hi pressure sales). we proceeded further, WHAT A MISTAKE! After initial viewing out in the lot, I noted a few things that stuck out, we were told they would address them. We were also told they shop does a check to make sure everything is working and also do a safety inspection. Now the unit isn't new and I do not expect it to be, however what I do expect is that they do what they say they will do, every thing working as it should and the safety insp. So walk through and pickup day. drive 150 miles. one of the repairs was half*****, no cable to close off black tank (that was a major argument, told it would take a cpl thousand) BULL****, not hooked up to water so couldn`t check that side. when i asked the tech about checking every thing, he said they did. I also found 1 ac wasnt blowing cold.(he argued with me over that). led lights out side not working. and did NOT check wheel bearings. After 4 or so HOT hours in phx we left, without the unit. Two weeks later we head back. Its tucked out back in a corner, (should left) We were told all were done except leds outside, still waiting on parts and would send them. 150 miles later, set it up, open it up. One of the repairs they had to re-due a second time, was the base under the fridge, it failed AGAIN. the rear ac still not blowing cold (no Freon), the fridge only works on lpg, as does the water heater along with melted electrical wire. We did try to call, left several phone messages and emails to sales mgr, shop, and owner with no response. So if this helps ONE family avoid a disaster then i have done my job, and hopefully will help a lot more avoid a nightmare. Next AZ AG`s office, BBB read more

WARNING!!!!!!!....Sun City RV has without a doubt the worst service department I've ever come across in my 30 years of owning an RV. I waited four weeks just to get an appointment to have an estimate....Then after having my RV there for three additional weeks, they still never gave me the estimate. Only when I made arrangements to have my RV picked up did they magically have the estimate in hand that very day. Luckily I escaped without losing my money so do yourself a favor and DO NOT bring your RV to this place for any type of repairs. This place is an absolute joke. And please don't waste your time with a tired excuse Mark.....you always seem to have an answer for the numerous complaints here on yelp! read more

First I will start off by saying our sales representative Carlos was very helpful and kind. However, my husband and I were interested in purchasing an rv , CASH mind you. We set up an appointment for 5/19 to inspect the Rv before purchase, upon inspection we noticed the roof was black. Some people may think no big deal but if you know rvs you know a black roof is a bad roof. According to Dicor (maker of the rubber for Rv roofs) you cannot re-coat the roof once it is black. Meaning, we would have to replace the whole rubber, 42ft of rubber (not cheap). Dicor also says you cannot reuse the same plywood under the rubber so we would have to pay for that. Parts and labor we would have been in the ball park range of $10,000 to $12,000. With all that being said I told Carlos and showed him photos of the roof and he stated "we will just have them come pick it up because we wouldnt make any money on it" it's a consignment lot so I understand. I called back to see if I was able to have the owners number since I am under the impression they are going to have him pick it up and I was interested in it. When I called I reached Mark, he was very rude and unprofessional. How unfair for you to refuse to give the owners number all because you have some money into it. Mark stated "we would have to get paid on it because we have money into it" which is fine. Had he been nicer I would've offered to pay "Sun city RV" whatever they have in it. The fact that you would even have an RV out there with that bad of a roof is a complete scam on your end, just so you can swindle someone who doesn't know about RVs and get your piece of change? Ridiculous. read more

Sun City RV - RV Dealers Near Me - Peoria, Arizona

Very dishonest. We purchased a truck and trailer on consignment. Part of the deal was to be able to talk to original owners. They made us think they had no desire to speak to us. Gave them the same impression. Found paperwork with name and phone number. Got together. Very helpful because Sun City RV didn't give us required information. On top of that they didn't fix things they were supposed to. We didn't even get all of the keys. DO NOT recommend. read more

Low to no pressure from sales person to manager. Excellent customer service, great communication and fantastic response to questions. I absolutely would by from this company again. read more