Seriously, I just wanted wings...what I ended up with was an insane and inappropriate amount of attitude, and from the "manager" no less.. Don't let the pizza place hours of operation fool you, at any point during the very few hours the pizza portion of this place is open, they are likely to randomly close only to force feed you tons of inedible attitude.. Now, my problem is absolutely NOT with the food, in fact, the wings here are probably the BEST I've ever had, unfortunately due to the garbage attitude of the manager named Sharon, I won't ever go back.. Here goes my story... Today, the fifth day of January, 2015 I had one of the absolute worst management experiences of my life...seriously.. I went into this place to get wings, (like I said, best ever) only to be told that the pizza place wouldn't be open until 3:00. I was a little confused because the sign said open and the hours said 11:00 to 6:45. I recently moved back to Tahoe and couldn't wait, so I left. After I did, I called to find out why the pizza place was closed until 3:00 despite obvious information stating that is was, indeed, open.. That is when a whole crap-ton of fun began.. Sharon, the manager, gets on the line.. I asked why the pizza place was closed during business hours, for which she told me was because the lady was on a lunch break. Ok.. So then I asked why they didn't have anybody to cover these breaks..this lady would not answer this very simple question. She did, however, tell me that they had only one person working the cash register, and only one person working the pizza..and then she was there, but "she's only the manager, and that's not her job".. Ok..so, I'm not exactly a management expert, however I do have a degree in business management with concentrations in small business ownership (seriously, I'm not even lying, ironic, huh?) I'm probably not exactly the least knowledgable person in this area of expertise, but I do know this: as a manager for any small business, it is the managers responsibility (on top of general management responsibility) to A. Step in and take over when an employee is incapable, and B. Cover any shift/breaks for an employee in the event that these shifts/breaks need to be covered and the establishment does not employ enough individuals to provide extra staff.. Ok, so NOT AN EXPERT, but I know a little.. So then I asked her what exactly it was that she was employed to do, because she was a shi**y manager.. She replied by telling me that I was terrible at "customer relations" as if it's my job to make me happy while at this store....and also that she had a lot of paperwork and bookwork that needed to be done and that the conversation had gone on for too long for her. So I said something along the lines of "so basically, you get paid to sit in your ass?" I'm going to go ahead and say this this may have caught her off guard because she asked me if I really used such language in front of my daughter? Huh?? I said "ass"...there are easily fifteen different words that are far more inappropriate than the word ass, and these are just the ones I could think of off the top of my head.. Anyway, she then told me that I needed to work on my parenting skills, and that I was a terrible parent.. Fine, she's mad.. I would be too if I just got schooled my somebody 30 years my junior. But then she says to me that she has 28 years of teaching experience so therefore she knows far more than I ever will.. Alright, you got me there.. I don't have teaching experience, but as stated before..um....management degree, and this is the majority of the issue..now, your 28 years of teaching may put me in my place if I had called to complain about my children's school...NOT very useful..just sayin...so after telling me that she knows more than me, and that I'm an awful parent for saying ass, I asked her when the owner would be around..she replied by laughing at me and telling me that there wasn't an owner. So I said "so you're telling me that nobody owns this place?" She said "you tell me, since you already told me that you're smarter than me, what do you think?" I replied with "woah!! I'm pretty sure that you said that." She laughed some more...ok.. Is there an owner and when can I speak with him/her? She said "I'm not allowed to give owner information." Again, NOT what I'm asking.. Slowly this time; WHEN. WILL. THE. OWNER. BE. AVAILABLE? This lady just keep laughing... I'm not looking for their personal information, but I'm going to continuously call until one is available.. She said "go ahead, the owner is NEVER here". And then she hangs up on me.. This woman named Sharon is quite possibly the biggest vapid C U Next Tuesday I've ever had the displeasure of having to deal with.. I may only be just one to complain, but I'm positive that I'm not the only person who's had this same type of encounter with SHARON....and yeah c u next tuesday is an acronym, and yeah, I typed this in front of my kids.....BOOM!! read more
