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    Johnson Controls Security Solutions

    1.0 (7 reviews)

    Services - Johnson Controls Security Solutions

    Security system installation

    Security system repair

    Security monitoring services

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    ADT

    ADT

    1.2
    (105 reviews)

    Their service call fee minimum is that of a mechanic, even for doing something as simple as…read morechanging a battery. If you change the battery yourself, they say the equipment was tampered with and that's a separate fee. If you want to cancel your service, do it 30 days before your contract ends, otherwise they charge you for the next 30 days. I called when they told me to- June 19th, which was when my contract was set to terminate. They should have told me to call May 19th. Anyway, they're scheißers. Oh, and Tammlar Holloway is the RUDEST and most ignorant sounding representative. I would not want her representing my company with her lack of professionalism. When I asked to speak to her supervisor, she lied and stated she is the supervisor. After she hung up on me, I called back. She never answered, but what do you know... I got a supervisor and they had NO IDEA who she is. She also gave me some address that I could "write to if I wanted to speak to a manager". Stay away from them! Use a local company or a company that is NOT ADT.

    I contacted ADT in late June 2026 to obtain pricing for reactivating an existing ADT system in a…read morehome I had recently purchased. After several missed promised callbacks, an appointment was eventually scheduled for July 10. I specifically requested a phone call before the technician arrived, but no call was received. During the appointment, the technician initially explained that monitoring required a 12-month commitment. I declined to move forward under those terms. After speaking with a manager, the technician returned and presented what I understood to be a different arrangement that would allow my wife and me to evaluate the system before deciding whether to continue. Based on those discussions, I agreed to activate service. When I later contacted ADT to cancel service based on my understanding of the agreement, I was informed for the first time that ADT considered the account to be under a 12-month contract. This was not consistent with my understanding of the terms presented during the installation visit. Since then, I have made multiple attempts to resolve the situation through customer service, the cancellation department, and a formal written complaint. Unfortunately, I have not received a meaningful response and have been forced to escalate the matter through the Better Business Bureau and the Kansas Attorney General Consumer Protection Division. My advice to prospective customers is to carefully read every document, request copies of everything at the time of signing, and verify all cancellation and contract terms in writing before agreeing to service.

    Johnson Controls Security Solutions - securitysystems - Updated August 2026

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