JOHNSON CONTROLS SECURITY SYSTEM AT THE VA BEACH LOCATION doesn't deserve any stars. They have poor customer service. I was previously a customer of Richmond Alarm since 2017 until Johnson's Control took over. I had an alarm system with them which included a smoke detector, wall panel and a door code digital lock that didn't come with a key. They advised me that I will NEVER be locked out. I was told if the battery dies or if there is a malfunction with the door lock for me to attach a 9volt battery at the bottom of the lock, I will be able to get it. Yesterday the lock failed, my put two different 9 volt batteries up to the lock and it didn't work. I called Johnson's Control and they were extremely rude to me. I was locked out for 3 hours until I had to have someone break the lock in order to get it, which took 2 more hours to do. I called back and spoke to a representative once I got in my condo. I advised the representative that I need a new lock because their system failed. He told me that Johnson's Controls does not provide locks. I advised him that i am on a monthly payment plan and that iI got the lock from them. The representative did a test internally and advised me that he didn't see that I was on a monthly service plan and that he only could see service on January 3rd and March 7th. He told me to arm the system and open the door to see if he would get a signal. I armed the panel opened the door and set the alarm off he heard it in the background and told me the problem is internal this is why my keypad malfunctioned because Johnson's Control is not sending a signal to my condo and that there is a disconnect internally. He advised me to call in the morning and ask to speak to the general manager as someone needs to come out but the fees should be waived because the problem is internally and I don't have a warranty. I called today and spoke with Tram she was rude and told me to call a locksmith and she hung up!!! I called back and spoke to John then he changed his name to Jack. I advised him that the other manager was rude and hung up on me, he said she's sitting really right here. I also advised him to read the notes because the representative that i spoke to the night before read the internal notes that he left advising that there is an internal issue. No one would let me speak to anyone hirer. Jack/John was rude and told me that I want free service because I don't want to pay for a service call in the amount of 187.50 and hour and 31.50 every 1/2 thereafter even though the problem was internal. I canceled serví with them and i signed with Tru Vizion I hope the General Manager reads this and contact me as his employees are very rude and it is more to this story. Johnson Controls DOES NOT care about their customers. They display poor customer service skills and n Ed better training. If you need a security system, Do not chose Johnson's Control. I recommend Tru Vizion. read more
